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Should I embrace Social Media?

                                    1
Monday, May 4, 2009
Today’s Roadmap

           •      What is Web 2.0?


           •      How does Web 2.0 effect my business?


           •      What is Social Media?


           •      How does Social Media effect my business?


           •      What is Interactive Marketing? (Teaser)




Monday, May 4, 2009
What is web 2.0
                                   From the SIMI Technical Perspective:




                       What once provided you
                        the ability to search for
                      information and receive...




Monday, May 4, 2009
What is web 2.0
                      From the SIMI Technical Perspective:




                                Now provides the
                              opportunity to interact
                             with the information you
                                        see.




Monday, May 4, 2009
What is web 2.0
                                   From the Social Perspective:




         You now have the opportunity to collaborate with
         like minded individuals and not be geographically
                             limited


Monday, May 4, 2009
What is web 2.0
                         From the Social Perspective:




Monday, May 4, 2009
What is web 2.0
                       From the Business Perspective:




                       Business used to drive the consumer.




Monday, May 4, 2009
What is web 2.0
                        From the Business Perspective:




                      Now the consumer drives the business.




Monday, May 4, 2009
What is web 2.0
                              From the Business Perspective:



                       In order for your consumers to provide feedback
                          in a way that you can use to improve your
                      business, you need to embrace Web 2.0 technology.




Monday, May 4, 2009
What is web 2.0
                      Are you currently embracing the future?




Monday, May 4, 2009
What is web 2.0
                      Are you currently embracing the future?




                      Do you have a website you would visit?




Monday, May 4, 2009
What is web 2.0
                         Are you currently embracing the future?




                          Do you have a website you would visit?


                      Can your clients reach out to you without picking
                                        up the phone?




Monday, May 4, 2009
What is web 2.0
                         Are you currently embracing the future?




                          Do you have a website you would visit?


                      Can your clients reach out to you without picking
                                        up the phone?


                      Can you analyze what your visitors are doing on
                                       your site?




Monday, May 4, 2009
What is web 2.0
                         Are you currently embracing the future?




                          Do you have a website you would visit?


                      Can your clients reach out to you without picking
                                        up the phone?


                      Can you analyze what your visitors are doing on
                                       your site?


                       Do you adjust your site according to what you
                                        analyze?




Monday, May 4, 2009
Social Media

Social media consists of primarily Internet- and mobile-based tools for sharing and discussing
                             information among human beings.




Monday, May 4, 2009
Social Media

Social media consists of primarily Internet- and mobile-based tools for sharing and discussing
                             information among human beings.




Monday, May 4, 2009
Social Media

Social media consists of primarily Internet- and mobile-based tools for sharing and discussing
                             information among human beings.




Monday, May 4, 2009
Social Media

Social media consists of primarily Internet- and mobile-based tools for sharing and discussing
                             information among human beings.




Monday, May 4, 2009
Social Media Examples




Monday, May 4, 2009
Social Media Examples


Communication




Monday, May 4, 2009
Social Media Examples


Communication
Blogs
Internet Forums
MicroBlogs
Social Networks
Social Network Aggregation
Events




Monday, May 4, 2009
Social Media Examples


Communication Collaboration
Blogs
Internet Forums
MicroBlogs
Social Networks
Social Network Aggregation
Events




Monday, May 4, 2009
Social Media Examples


Communication Collaboration
Blogs                        Wikis
Internet Forums              Social Bookmarking
MicroBlogs                   Social News
Social Networks              Opinion Sites
Social Network Aggregation
Events




Monday, May 4, 2009
Social Media Examples


Communication Collaboration                       Multimedia
Blogs                        Wikis
Internet Forums              Social Bookmarking
MicroBlogs                   Social News
Social Networks              Opinion Sites
Social Network Aggregation
Events




Monday, May 4, 2009
Social Media Examples


Communication Collaboration                       Multimedia
Blogs                        Wikis                 Photo Sharing
Internet Forums              Social Bookmarking    Video Sharing
MicroBlogs                   Social News           Livecasting
Social Networks              Opinion Sites         Audio/Music Sharing
Social Network Aggregation
Events




Monday, May 4, 2009
Social Media Examples


                                                  Multimedia Entertainment
Communication Collaboration
Blogs                        Wikis                 Photo Sharing
Internet Forums              Social Bookmarking    Video Sharing
MicroBlogs                   Social News           Livecasting
Social Networks              Opinion Sites         Audio/Music Sharing
Social Network Aggregation
Events




Monday, May 4, 2009
Social Media Examples


                                                  Multimedia Entertainment
Communication Collaboration
Blogs                        Wikis                 Photo Sharing       Virtual Worlds
Internet Forums              Social Bookmarking    Video Sharing       Online Gaming
MicroBlogs                   Social News           Livecasting         Game Sharing
Social Networks              Opinion Sites         Audio/Music Sharing
Social Network Aggregation
Events




Monday, May 4, 2009
Social Media Examples


                                                  Multimedia Entertainment
Communication Collaboration
Blogs                        Wikis                 Photo Sharing       Virtual Worlds
Internet Forums              Social Bookmarking    Video Sharing       Online Gaming
MicroBlogs                   Social News           Livecasting         Game Sharing
Social Networks              Opinion Sites         Audio/Music Sharing
Social Network Aggregation
Events




Monday, May 4, 2009
Social Media Examples


                                                  Multimedia Entertainment
Communication Collaboration
Blogs                        Wikis                 Photo Sharing       Virtual Worlds
Internet Forums              Social Bookmarking    Video Sharing       Online Gaming
MicroBlogs                   Social News           Livecasting         Game Sharing
Social Networks              Opinion Sites         Audio/Music Sharing
Social Network Aggregation
Events




Monday, May 4, 2009
Social Media Examples


                                                  Multimedia Entertainment
Communication Collaboration
Blogs                        Wikis                 Photo Sharing       Virtual Worlds
Internet Forums              Social Bookmarking    Video Sharing       Online Gaming
MicroBlogs                   Social News           Livecasting         Game Sharing
Social Networks              Opinion Sites         Audio/Music Sharing
Social Network Aggregation
Events




Monday, May 4, 2009
Social Media Examples


                                                  Multimedia Entertainment
Communication Collaboration
Blogs                        Wikis                 Photo Sharing       Virtual Worlds
Internet Forums              Social Bookmarking    Video Sharing       Online Gaming
MicroBlogs                   Social News           Livecasting         Game Sharing
Social Networks              Opinion Sites         Audio/Music Sharing
Social Network Aggregation
Events




Monday, May 4, 2009
Social Media Examples


                                                  Multimedia Entertainment
Communication Collaboration
Blogs                        Wikis                 Photo Sharing       Virtual Worlds
Internet Forums              Social Bookmarking    Video Sharing       Online Gaming
MicroBlogs                   Social News           Livecasting         Game Sharing
Social Networks              Opinion Sites         Audio/Music Sharing
Social Network Aggregation
Events




Monday, May 4, 2009
Social Media Examples


                                                  Multimedia Entertainment
Communication Collaboration
Blogs                        Wikis                 Photo Sharing       Virtual Worlds
Internet Forums              Social Bookmarking    Video Sharing       Online Gaming
MicroBlogs                   Social News           Livecasting         Game Sharing
Social Networks              Opinion Sites         Audio/Music Sharing
Social Network Aggregation
Events




Monday, May 4, 2009
Social Media Examples


                                                  Multimedia Entertainment
Communication Collaboration
Blogs                        Wikis                 Photo Sharing       Virtual Worlds
Internet Forums              Social Bookmarking    Video Sharing       Online Gaming
MicroBlogs                   Social News           Livecasting         Game Sharing
Social Networks              Opinion Sites         Audio/Music Sharing
Social Network Aggregation
Events




Monday, May 4, 2009
Social Media Examples


                                                  Multimedia Entertainment
Communication Collaboration
Blogs                        Wikis                 Photo Sharing       Virtual Worlds
Internet Forums              Social Bookmarking    Video Sharing       Online Gaming
MicroBlogs                   Social News           Livecasting         Game Sharing
Social Networks              Opinion Sites         Audio/Music Sharing
Social Network Aggregation
Events




Monday, May 4, 2009
Social Media Examples


                                                  Multimedia Entertainment
Communication Collaboration
Blogs                        Wikis                 Photo Sharing       Virtual Worlds
Internet Forums              Social Bookmarking    Video Sharing       Online Gaming
MicroBlogs                   Social News           Livecasting         Game Sharing
Social Networks              Opinion Sites         Audio/Music Sharing
Social Network Aggregation
Events




Monday, May 4, 2009
Social Media - Communication

           BloGs

                  A blog is a website, usually maintained by an individual or business with
                   regular entries of commentary, descriptions of events, or other material
                                          such as graphics or video.


        SuGGested Sites
             Wordpress
             LiveJournal
             TypePad
             Blogger
Monday, May 4, 2009
Social Media - Communication
         WhY BloG?
                      - Show case your knowledge
                      - Become a voice in an area you know well
                      - Connect in written form
                      - Build relationships off of trust
                      - Drive people to your passion... your business

              You                            Them



                                                                        Business -
                             Blog
                                                                         Website
Monday, May 4, 2009
Social Media - Communication


         You          Them




Monday, May 4, 2009
Social Media - Communication


         You                 Them




                      Blog




Monday, May 4, 2009
Social Media - Communication


         You                 Them




                      Blog




Monday, May 4, 2009
Social Media - Communication


         You                 Them




                      Blog




Monday, May 4, 2009
Social Media - Communication


         You                 Them




                      Blog




Monday, May 4, 2009
Social Media - Communication


         You                 Them




                      Blog




Monday, May 4, 2009
Social Media - Communication


         You                 Them



                                                Business -
                      Blog
                                                 Website




Monday, May 4, 2009
Social Media - Communication


         You                 Them



                                                Business -
                      Blog
                                                 Website



Engage
Monday, May 4, 2009
Social Media - Communication


         You                    Them



                                                   Business -
                      Blog
                                                    Website



Engage                Educate
Monday, May 4, 2009
Social Media - Communication


         You                    Them



                                                   Business -
                      Blog
                                                    Website



Engage                Educate    Implement
Monday, May 4, 2009
Social Media - Communication


         You                    Them



                                                   Business -
                      Blog
                                                    Website



Engage                Educate                Analyze
                                 Implement
Monday, May 4, 2009
Social Media - Communication


         You                    Them



                                                   Business -
                      Blog
                                                    Website



Engage                Educate                Analyze    Optimize
                                 Implement
Monday, May 4, 2009
Social Media - Communication

  Micro BloGs
                    Are multimedia blogs that allow users to send brief text updates or
                  micro-media such as photos or audio clips and publish them, either to be
                   viewed by anyone or by a restricted group which can be chosen by the
                  user. These messages can be submitted by a variety of means, including
                     text messaging, instant messaging, email, digital audio or the web.
                                                                                  Wikipedia
        SuGGested Sites
             Twitter
             Facebook
             LinkedIn
             Plurk
Monday, May 4, 2009
Social Media - Communication
 Why would I Micro BloG
                   You can build trust by allowing your network to know what you are
                  working on and what you might be reading. The more you bring to your
                            network, the more they will follow your direction.

       You                                        Them
                        Micro Blog                                 Blog

                                                                {} Article
                                                                                    Transaction
                                                                   Website
                                                                   Media

Monday, May 4, 2009
Social Media - Communication
       Micro BloG




Monday, May 4, 2009
Social Media - Communication
       Micro BloG

      You




Monday, May 4, 2009
Social Media - Communication
       Micro BloG

      You




Monday, May 4, 2009
Social Media - Communication
       Micro BloG

      You

                      Micro Blog




Monday, May 4, 2009
Social Media - Communication
       Micro BloG

      You

                      Micro Blog




Monday, May 4, 2009
Social Media - Communication
       Micro BloG

      You                             Them
                      Micro Blog




Monday, May 4, 2009
Social Media - Communication
       Micro BloG

      You                             Them
                      Micro Blog




Monday, May 4, 2009
Social Media - Communication
       Micro BloG

      You                             Them
                      Micro Blog




Monday, May 4, 2009
Social Media - Communication
       Micro BloG

      You                             Them
                      Micro Blog                Blog

                                               {}
                                                Article
                                                Website
                                                Media




Monday, May 4, 2009
Social Media - Communication
       Micro BloG

      You                             Them
                      Micro Blog                Blog

                                               {}
                                                Article
                                                Website
                                                Media




Monday, May 4, 2009
Social Media - Communication
       Micro BloG

      You                             Them
                      Micro Blog                Blog

                                               {}
                                                Article
                                                          Transaction
                                                Website
                                                Media




Monday, May 4, 2009
Social Media - Communication
       Micro BloG

      You                             Them
                      Micro Blog                 Blog

                                               {}Article
                                                            Transaction
                                                 Website
                                                 Media



Engage                Educate                  Analyze     Optimize
                                   Implement
Monday, May 4, 2009
Social Media - Communication
        Social Networks
                       A social network is a social structure which, in general, facilitates
                  communication between a group of individuals or organizations, that are
                      related by one or more specific types of interdependency, such as: a
                     special or common interest; shared values; visions, ideas, or perhaps
                   ideals; financial exchange, friendship, kinship, dislike, conflict or trade.
                                                                                    -Wikipedia
        SuGGested Sites
             Facebook
             LinkedIn
             MySpace
             Friendster
             Hi5
Monday, May 4, 2009
Social Media - Communication
           What’s the Point?
                      Social Networks bring people together and bring social into what use to
                         be a non-social world. It Reconnects People, Introduces Strangers,
                      Provides Limitless Opportunity, and makes this large world seem not so
                                                   overwhelming.

       You                   Them            Social Networks
                                                                         Blog

                                                                      {} Article
                                                                                           Transaction
                                                                         Website
                                                                         Media

Monday, May 4, 2009
Social Media - Communication
         You                Them   Social Networks
                                                     Blog

                                                     {}
                                                     Article
                                                               Transaction
                                                     Website
                                                     Media
                  Connect
                                   Collaborate




Monday, May 4, 2009
Social Media - Communication
         You                Them   Social Networks
                                                       Blog

                                                      {}
                                                       Article
                                                                  Transaction
                                                       Website
                                                       Media
                  Connect
                                   Collaborate



Engage                  Educate                      Analyze     Optimize
                                   Implement
Monday, May 4, 2009
Social Media - Communication
        Social Network AGGreGators
                   Social network aggregation is the process of collecting content from
                  multiple social network services, such as LinkedIn, Facebook, your Blog,
                                                or MySpace.
                                                                                -Wikipedia


     SuGGested AGGreGators
                      Ping.fm
                      FriendFeed



Monday, May 4, 2009
Social Media - Multimedia
                      Video StreaminG

                  Providing video content online in an open forum or simply embedding it
                  in your site.




        SuGGested Sites
               YouTube.com



Monday, May 4, 2009
Social Media - Multimedia
           What’s the Point?
                      - Search Engine Optimization
                      - Reaching the YouTube community
                      - Sharing of information

                                              Social Networks
                You            Video
                                              Social Bookmark


                                                                Website


Monday, May 4, 2009
Social Media - Multimedia

                                Social Networks
                  You   Video
                                Social Bookmark


                                                  Website




Monday, May 4, 2009
Social Media - Multimedia

                                   Social Networks
                  You     Video
                                   Social Bookmark


                                                           Website




   Engage               Educate                      Analyze    Optimize
                                  Implement
Monday, May 4, 2009
Social Media - Business Standpoint




                      Social Media = Advertising




Monday, May 4, 2009
Social Media - Business Standpoint




                      Social Media = Relationship Building




Monday, May 4, 2009
Social Media - Business Standpoint




Monday, May 4, 2009
Social Media - Business Standpoint


Engage                Educate               Analyze     Optimize
                                Implement




Monday, May 4, 2009
Social Media - Business Standpoint


Engage                Educate               Analyze     Optimize
                                Implement



    Focus = Customer Involvement / Customer Service


Monday, May 4, 2009
Interactive Marketing

             What is SEO and SEM?

                       SEO - Search Engine Optimization
              the process of improving the volume and quality of traffic to a web site from
                 search engines via quot;naturalquot; (quot;organicquot; or quot;algorithmicquot;) search results.


                                                   Information                       Site
 Google                    Your Site
                                                     Crawlers                      Indexed
Monday, May 4, 2009
Interactive Marketing

             What is SEO and SEM?


                         SEM - Search Engine Marketing
             is a form of Internet marketing that seeks to promote websites by increasing
            their visibility in search engine result pages. This is based off of geo-targeting,
                         keywords, paid placement, and contextual advertising.




Monday, May 4, 2009
Interactive Marketing



                                   SEM

       SEO




Monday, May 4, 2009
Interactive Marketing



                                   SEM

       SEO




Monday, May 4, 2009
BUILDING THE FOUNDATION




                      Building an “Automized” Marketing Foundation



Monday, May 4, 2009
Todays Outline
          What’s the Point ?
      •

               Increase Profit
           •

               Increase Customer Service
           •

               Increase Efficiency
           •

          Marketing Approaches
      •

               Social Media
           •

               Drip Marketing
           •

          What’s the Foundation Look Like Before the Push?
      •

               Your Brand
           •

               Your Website
           •

               Your CRM
           •

          What’s the Structure Look Like?
      •

               Your Website
           •

               Your CRM
           •


Monday, May 4, 2009
MARKETING

                                                                                     unify efforts
                                                      sales with little overhead -

                                                      Suggestions           drip marketing
                      What’s the Point ?
                 •
                                                           efficiency automize
                                                        24/7
                          Increase Profit
                      •

                                                      Feedback organize
                          Increase Customer Service
                      •

                          Increase Efficiency
                                                      optimize streamline
                      •




Monday, May 4, 2009
HOW DO I DIVE INTO
                        SOCIAL MEDIA?
                                                                                         unify efforts
                                                          sales with little overhead -

   Now that you know the following:                       Suggestions           drip marketing

                                                               efficiency automize
                                                            24/7
   - What is your cost per customer Acquisition?
                                                          Feedback organize
   - What is your average customer LTV (lifetime value)
   - What is your Gross profit per customer

                                                          optimize streamline
                       We can start talking about the marketing
                                     approaches



Monday, May 4, 2009
LETS REMEMBER OUR
                            PROCESS


       Engage                    Implement   Analyze   Optimize
                       Educate




Monday, May 4, 2009
LETS REMEMBER OUR
                            PROCESS
        In order for us to Engage our clients we must know what we are going to educate our
       customers on. Before we educate we need to think about what we want them to do with our
         education. If we want to know if we are accomplishing our goal, we need to have a plan in
                          place as to how we are going to analyze their actions.




   Engage              Educate             Implement               Analyze             Optimize




Monday, May 4, 2009
SOCIAL MEDIA - LIFE STREAMS

                Facebook                      LinkedIn                            Twitter


         - Keeps you in touch with      - Keep in touch with colleges   - Find your niche and provide
         Friends and find alliances in   you work with and have          relevant information that
         places you would have never    worked with in the past.        benefits your audience.
         thought existed                - Get connect into companies
                                        you didn’t know you had
                                        connections to




Monday, May 4, 2009
SOCIAL MEDIA

                      Facebook


                                                Website
                                  LinkedIn


                       Twitter
                                                 Blog



Monday, May 4, 2009
SOCIAL MEDIA - LIFE STREAMS

                                Facebook


                      Ping.FM   LinkedIn


                                 Twitter




Monday, May 4, 2009
YOUR BRAND
                  Know who you are, what you offer, and who you are
                  targeting

                  - What is your niche?
                  - What do you have to offer?
                  - What makes you memorable?
                  - What identifies you?




Monday, May 4, 2009
MY BRAND
           Here is an example of my an element of my brand - Logo

         With a name like Mike Coffey I have decided to play off
         coffey and this “Coffee Stain” will be what identifies my
                     involvement in everything I do.

               You will see this on my blog, website, Twitter, and
                               eventually clothing.




Monday, May 4, 2009
YOUR BRAND

         Think about your brand and who you are before jumping
       into the next step. Once you have that identified, your ready
                  to start the development of your site



                      Let’s move on to your site!




Monday, May 4, 2009
YOUR WEBSITE
                  Know the purpose of your site

                  - Are you using your site to focus on Education
                  - Are you using your site to focus on Lead Generation
                  - Are you using your site to focus on both of the above
                  - Are you using your site to focus on simply something you like to look at?




Monday, May 4, 2009
YOUR WEBSITE
                      Know the reason your customers will visit and where
                                    you want them to go.




Monday, May 4, 2009
YOUR WEBSITE
                      View your home page as a road map directing your
                      customers on where you would like for them to go.

                              7



                                       6
                          1

                                       5
                  2       3       4




Monday, May 4, 2009
YOUR WEBSITE
                           7



                                   6
                       1

                                   5
                 2     3       4


                      This is the beginning of content strategy




Monday, May 4, 2009
YOUR WEBSITE
   What do you want on
                                                                7
    your home page?
            - Clear Navigation
                                                                        6
            - Concise callouts
                                                         1
            - Contact form
            - Email subscription
            - Current offers
                                                                        5
            - Clear presentation of services
            - Video if relevant
                                                  2      3          4


                              Now your off to building a site


Monday, May 4, 2009
YOUR WEBSITE
     Other items to think
                                                               7
            about
                                                                       6
            - Navigation
                                                        1
            - Copy
            - Consistency
            - Imagery
                                                                       5
                                                2       3          4


                            Now, your off to building a site


Monday, May 4, 2009
YOUR MARKETING
  Contacts                Website          Database     Marketing
                               7


                                       6
                           1                              CRM
                                             DataBase


                                       5
                      2    3       4




Monday, May 4, 2009
YOUR MARKETING
                               Customers
                                                Website
  Contacts
                                                     7


                                                             6
                                                 1
                                                             5
                       Database Marketing   2    3       4




                                      CRM
                         DataBase




Monday, May 4, 2009
YOUR CUSTOMERS

                                                                 Contacts
      First you need to start with everyone that could be your
      potential customer, your contacts.

             - Contacts in your email account
             - Chamber members
             - All the business cards you have collected
             - People you have worked with in the past
             - People you went to school with
             - Family
             - Everyone you have crossed paths with




Monday, May 4, 2009
YOUR CUSTOMERS
                        Next you take those contacts and clean out your list
                        by providing an opportunity for them to “opt-in” to
                                   be a contact of your business.

             Contacts
                                                                                YES! I am
                                                                               interested



                                               @




Monday, May 4, 2009
YOUR CUSTOMERS
                      Now you have a clean list that have “opted in” and
                      are in your CRM. From this point forward, everyone
                      that you come in contact with will be opted in from
                      the beginning!



                                             Database                 Marketing
                       YES! I am
                      interested




                                                                            CRM
                                                 DataBase




Monday, May 4, 2009
YOUR DATABASE

Your Database needs to be dynamic in todays fast pace world. If you do
 not have the ability to track your customers decisions, you are wasting
  your time and money. If customer conversion is your focus, then you
                                                                           Database
             need a Database that ties in with a CRM tool.

                        Marketing:
                        Infusionsoft

                        Sales:                                               DataBase
                        SalesForce




Monday, May 4, 2009
YOUR MARKETING

                                                                              Marketing
            Your CRM tool should be one in the same as your database. If
             this is true then you will be able to build a marketing system
                        that is both systematized and automated.
                                                                                CRM




Monday, May 4, 2009
YOUR MARKETING
                      Your CRM tool should be one in the same as your database. If
                       this is true then you will be able to build a marketing system
                                  that is both systematized and automated.




Monday, May 4, 2009
YOUR MARKETING
                      Your CRM tool should be one in the same as your database. If
                       this is true then you will be able to build a marketing system
                                  that is both systematized and automated.




       Contact




Monday, May 4, 2009
YOUR MARKETING
                      Your CRM tool should be one in the same as your database. If
                       this is true then you will be able to build a marketing system
                                  that is both systematized and automated.




       Contact           Website



                          1




Monday, May 4, 2009
YOUR MARKETING
                      Your CRM tool should be one in the same as your database. If
                       this is true then you will be able to build a marketing system
                                  that is both systematized and automated.




       Contact           Website                Marketing



                          1                     CRM/DB




Monday, May 4, 2009
YOUR MARKETING
                      Your CRM tool should be one in the same as your database. If
                       this is true then you will be able to build a marketing system
                                  that is both systematized and automated.




       Contact           Website                Marketing           Drip Marketing



                          1                     CRM/DB




Monday, May 4, 2009
YOUR MARKETING
                      Your CRM tool should be one in the same as your database. If
                       this is true then you will be able to build a marketing system
                                  that is both systematized and automated.




       Contact           Website                Marketing           Drip Marketing      Transaction




                                                                                          $
                          1                     CRM/DB




Monday, May 4, 2009
YOUR MARKETING
                      Your CRM tool should be one in the same as your database. If
                       this is true then you will be able to build a marketing system
                                  that is both systematized and automated.




       Contact           Website                Marketing           Drip Marketing      Transaction




                                                                                          $
                          1                     CRM/DB




Monday, May 4, 2009
YOUR MARKETING
                      Your CRM tool should be one in the same as your database. If
                       this is true then you will be able to build a marketing system
                                  that is both systematized and automated.




       Contact           Website                Marketing           Drip Marketing      Transaction




                                                                                          $
                          1                     CRM/DB




Monday, May 4, 2009
YOUR MARKETING
                      Your CRM tool should be one in the same as your database. If
                       this is true then you will be able to build a marketing system
                                  that is both systematized and automated.




       Contact           Website                Marketing           Drip Marketing      Transaction




                                                                                          $
                          1                     CRM/DB




Monday, May 4, 2009
YOUR MARKETING
                      Your CRM tool should be one in the same as your database. If
                       this is true then you will be able to build a marketing system
                                  that is both systematized and automated.




       Contact           Website                Marketing           Drip Marketing      Transaction




                                                                                          $
                          1                     CRM/DB




Monday, May 4, 2009
YOUR MARKETING
                      Your CRM tool should be one in the same as your database. If
                       this is true then you will be able to build a marketing system
                                  that is both systematized and automated.




       Contact           Website                Marketing           Drip Marketing      Transaction




                                                                                          $
                          1                     CRM/DB




Monday, May 4, 2009
Your Drip Marketing
                      Drip Marketing provides you the opportunity to build
                          a automatic process of communication to your
                       customers to increase value, lifetime, and service.




Monday, May 4, 2009
Your Drip Marketing
                      Drip Marketing provides you the opportunity to build
                          a automatic process of communication to your
                       customers to increase value, lifetime, and service.

          Your Target
            Market




Monday, May 4, 2009
Your Drip Marketing
                      Drip Marketing provides you the opportunity to build
                          a automatic process of communication to your
                       customers to increase value, lifetime, and service.

          Your Target
                                        Your Potential
            Market
                                          Customers




Monday, May 4, 2009
Your Drip Marketing
                      Drip Marketing provides you the opportunity to build
                          a automatic process of communication to your
                       customers to increase value, lifetime, and service.

          Your Target
                                                                        Your
                                        Your Potential
            Market
                                                                      Customers
                                          Customers




Monday, May 4, 2009
Your Drip Marketing
                          Let’s look at the numbers




Monday, May 4, 2009
Your Drip Marketing
                             Let’s look at the numbers


          Your Target
            Market




                      1000




Monday, May 4, 2009
Your Drip Marketing
                             Let’s look at the numbers


          Your Target
                                  Your Potential
            Market
                                    Customers

                                          5%
                      1000                50




Monday, May 4, 2009
Your Drip Marketing
                             Let’s look at the numbers


          Your Target
                                                           Your
                                  Your Potential
            Market
                                                         Customers
                                    Customers

                                          5%                2%
                      1000                50              1 to 2




Monday, May 4, 2009
Your Drip Marketing
                       If you don’t have a drip marketing system in place,
                      what are you doing with the 48 Potential Customers
                       that simply didn’t purchase the first time around?




              Your Potential             Your                      Potential
                Customers              Customers                  Customers


                                 -                          =




Monday, May 4, 2009
Your Drip Marketing
                        If you don’t have a drip marketing system in place,
                       what are you doing with the 48 Potential Customers
                        that simply didn’t purchase the first time around?




              Your Potential              Your                      Potential
                Customers               Customers                  Customers


                      50          -                          =




Monday, May 4, 2009
Your Drip Marketing
                        If you don’t have a drip marketing system in place,
                       what are you doing with the 48 Potential Customers
                        that simply didn’t purchase the first time around?




              Your Potential              Your                      Potential
                Customers               Customers                  Customers


                      50          -        1 to 2            =




Monday, May 4, 2009
Your Drip Marketing
                        If you don’t have a drip marketing system in place,
                       what are you doing with the 48 Potential Customers
                        that simply didn’t purchase the first time around?




              Your Potential              Your                      Potential
                Customers               Customers                  Customers


                      50          -        1 to 2            =          48




Monday, May 4, 2009
Your Drip Marketing
                        If you don’t have a drip marketing system in place,
                       what are you doing with the 48 Potential Customers
                        that simply didn’t purchase the first time around?




              Your Potential              Your                      Potential
                Customers               Customers                  Customers


                      50          -        1 to 2            =          48




Monday, May 4, 2009
YOUR DRIP MARKETING
                         Let’s remember, a customer comes to your site, fills out a
                        form, calls you, buys something, comments on your blog or
                                signs up for an event. Now what do you do?




Monday, May 4, 2009
YOUR DRIP MARKETING
                         Let’s remember, a customer comes to your site, fills out a
                        form, calls you, buys something, comments on your blog or
                                signs up for an event. Now what do you do?




         Contact




Monday, May 4, 2009
YOUR DRIP MARKETING
                         Let’s remember, a customer comes to your site, fills out a
                        form, calls you, buys something, comments on your blog or
                                signs up for an event. Now what do you do?




         Contact           Website



                           1




Monday, May 4, 2009
YOUR DRIP MARKETING
                         Let’s remember, a customer comes to your site, fills out a
                        form, calls you, buys something, comments on your blog or
                                signs up for an event. Now what do you do?

                                                                   Drip Marketing




         Contact           Website



                           1




Monday, May 4, 2009
YOUR DRIP MARKETING
                         Let’s remember, a customer comes to your site, fills out a
                        form, calls you, buys something, comments on your blog or
                                signs up for an event. Now what do you do?

                                                                   Drip Marketing




         Contact           Website



                           1
                                                                              @
                                              @                                      RSVP


                                                                  Phone




Monday, May 4, 2009
YOUR DRIP MARKETING
                         Let’s remember, a customer comes to your site, fills out a
                        form, calls you, buys something, comments on your blog or
                                signs up for an event. Now what do you do?

                                                                   Drip Marketing




         Contact           Website



                           1
                                                                              @
                                              @                                      RSVP


                                                                  Phone




Monday, May 4, 2009
YOUR MARKETING
                       With your foundation set, your website, CRM, drip marketing,
                      you will be able to convert more, and increase your customers
                                           overall lifetime spend.


                                                                  Drip Marketing




   Engage              Educate             Implement               Analyze            Optimize


Monday, May 4, 2009
YOUR MARKETING
                       With your foundation set, your website, CRM, drip marketing,
                      you will be able to convert more, and increase your customers
                                           overall lifetime spend.


       Contact                                                    Drip Marketing




   Engage              Educate             Implement               Analyze            Optimize


Monday, May 4, 2009
YOUR MARKETING
                       With your foundation set, your website, CRM, drip marketing,
                      you will be able to convert more, and increase your customers
                                           overall lifetime spend.


       Contact            Website                                 Drip Marketing



                          1




   Engage              Educate             Implement               Analyze            Optimize


Monday, May 4, 2009
YOUR MARKETING
                       With your foundation set, your website, CRM, drip marketing,
                      you will be able to convert more, and increase your customers
                                           overall lifetime spend.


       Contact            Website               Marketing         Drip Marketing



                          1                     CRM/DB




   Engage              Educate             Implement               Analyze            Optimize


Monday, May 4, 2009
YOUR MARKETING
                       With your foundation set, your website, CRM, drip marketing,
                      you will be able to convert more, and increase your customers
                                           overall lifetime spend.


       Contact            Website               Marketing         Drip Marketing       Transaction




                                                                                         $
                          1                     CRM/DB




   Engage              Educate             Implement               Analyze            Optimize


Monday, May 4, 2009
YOUR MARKETING
                       With your foundation set, your website, CRM, drip marketing,
                      you will be able to convert more, and increase your customers
                                           overall lifetime spend.


       Contact            Website               Marketing         Drip Marketing       Transaction




                                                                                         $
                          1                     CRM/DB




   Engage              Educate             Implement               Analyze            Optimize


Monday, May 4, 2009
WHAT YOU KNOW


                                                        Drip
                      Social
                               Blog             CRM
                                      Website
                                                      Marketing
                      Media




Monday, May 4, 2009
WHAT YOU KNOW


                                                        Drip
                      Social
                               Blog             CRM
                                      Website
                                                      Marketing
                      Media




Monday, May 4, 2009
WHAT YOU WILL DO

                                                                                   Web
                                                              Social
      We will use Social Media, driven by   Marketing
                                                                                   2.0
                                                              Media
        Web 2.0 Technology, to push
     contacts to your website so that you
        can turn them into customers
        through your Drip Marketing.




                                                                         Drip
                                                        CRM
                                       Website
                                                                       Marketing




Monday, May 4, 2009
Social Media - Events
          Knowledge is Power

                  By understanding the Theory of Web 2.0 you can event how you are going to lead
                  your industry in this space. Think about what you can do with one site at an event


                             You                                            Them
                                           Website/ Event




Monday, May 4, 2009
EVENT SITE
          Event Site Layout                          7
           1. Main Event Picture and Copy
           2. Break out sessions
           3. Break out sessions
                                                             6
           4. Break out sessions
                                                 1
           5. Discussions - Twitter
              Group in Facebook
           6. Resources
              - FAQ
                                                             5
                                            2            4
              -Presentations                     3
              -Video
              - Pics
              - Schedule
           7. Sponsor space and Nav




Monday, May 4, 2009
Thank you for your time!




                                              Follow Me @:
                      LinkedIn :http://www.linkedin.com/in/michaelcoffey
                      Facebook: Michael Coffey
                      Twitter: http://twitter.com/coffeyhouse




Monday, May 4, 2009

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EDPA - Social Media Presentations

  • 1. Should I embrace Social Media? 1 Monday, May 4, 2009
  • 2. Today’s Roadmap • What is Web 2.0? • How does Web 2.0 effect my business? • What is Social Media? • How does Social Media effect my business? • What is Interactive Marketing? (Teaser) Monday, May 4, 2009
  • 3. What is web 2.0 From the SIMI Technical Perspective: What once provided you the ability to search for information and receive... Monday, May 4, 2009
  • 4. What is web 2.0 From the SIMI Technical Perspective: Now provides the opportunity to interact with the information you see. Monday, May 4, 2009
  • 5. What is web 2.0 From the Social Perspective: You now have the opportunity to collaborate with like minded individuals and not be geographically limited Monday, May 4, 2009
  • 6. What is web 2.0 From the Social Perspective: Monday, May 4, 2009
  • 7. What is web 2.0 From the Business Perspective: Business used to drive the consumer. Monday, May 4, 2009
  • 8. What is web 2.0 From the Business Perspective: Now the consumer drives the business. Monday, May 4, 2009
  • 9. What is web 2.0 From the Business Perspective: In order for your consumers to provide feedback in a way that you can use to improve your business, you need to embrace Web 2.0 technology. Monday, May 4, 2009
  • 10. What is web 2.0 Are you currently embracing the future? Monday, May 4, 2009
  • 11. What is web 2.0 Are you currently embracing the future? Do you have a website you would visit? Monday, May 4, 2009
  • 12. What is web 2.0 Are you currently embracing the future? Do you have a website you would visit? Can your clients reach out to you without picking up the phone? Monday, May 4, 2009
  • 13. What is web 2.0 Are you currently embracing the future? Do you have a website you would visit? Can your clients reach out to you without picking up the phone? Can you analyze what your visitors are doing on your site? Monday, May 4, 2009
  • 14. What is web 2.0 Are you currently embracing the future? Do you have a website you would visit? Can your clients reach out to you without picking up the phone? Can you analyze what your visitors are doing on your site? Do you adjust your site according to what you analyze? Monday, May 4, 2009
  • 15. Social Media Social media consists of primarily Internet- and mobile-based tools for sharing and discussing information among human beings. Monday, May 4, 2009
  • 16. Social Media Social media consists of primarily Internet- and mobile-based tools for sharing and discussing information among human beings. Monday, May 4, 2009
  • 17. Social Media Social media consists of primarily Internet- and mobile-based tools for sharing and discussing information among human beings. Monday, May 4, 2009
  • 18. Social Media Social media consists of primarily Internet- and mobile-based tools for sharing and discussing information among human beings. Monday, May 4, 2009
  • 21. Social Media Examples Communication Blogs Internet Forums MicroBlogs Social Networks Social Network Aggregation Events Monday, May 4, 2009
  • 22. Social Media Examples Communication Collaboration Blogs Internet Forums MicroBlogs Social Networks Social Network Aggregation Events Monday, May 4, 2009
  • 23. Social Media Examples Communication Collaboration Blogs Wikis Internet Forums Social Bookmarking MicroBlogs Social News Social Networks Opinion Sites Social Network Aggregation Events Monday, May 4, 2009
  • 24. Social Media Examples Communication Collaboration Multimedia Blogs Wikis Internet Forums Social Bookmarking MicroBlogs Social News Social Networks Opinion Sites Social Network Aggregation Events Monday, May 4, 2009
  • 25. Social Media Examples Communication Collaboration Multimedia Blogs Wikis Photo Sharing Internet Forums Social Bookmarking Video Sharing MicroBlogs Social News Livecasting Social Networks Opinion Sites Audio/Music Sharing Social Network Aggregation Events Monday, May 4, 2009
  • 26. Social Media Examples Multimedia Entertainment Communication Collaboration Blogs Wikis Photo Sharing Internet Forums Social Bookmarking Video Sharing MicroBlogs Social News Livecasting Social Networks Opinion Sites Audio/Music Sharing Social Network Aggregation Events Monday, May 4, 2009
  • 27. Social Media Examples Multimedia Entertainment Communication Collaboration Blogs Wikis Photo Sharing Virtual Worlds Internet Forums Social Bookmarking Video Sharing Online Gaming MicroBlogs Social News Livecasting Game Sharing Social Networks Opinion Sites Audio/Music Sharing Social Network Aggregation Events Monday, May 4, 2009
  • 28. Social Media Examples Multimedia Entertainment Communication Collaboration Blogs Wikis Photo Sharing Virtual Worlds Internet Forums Social Bookmarking Video Sharing Online Gaming MicroBlogs Social News Livecasting Game Sharing Social Networks Opinion Sites Audio/Music Sharing Social Network Aggregation Events Monday, May 4, 2009
  • 29. Social Media Examples Multimedia Entertainment Communication Collaboration Blogs Wikis Photo Sharing Virtual Worlds Internet Forums Social Bookmarking Video Sharing Online Gaming MicroBlogs Social News Livecasting Game Sharing Social Networks Opinion Sites Audio/Music Sharing Social Network Aggregation Events Monday, May 4, 2009
  • 30. Social Media Examples Multimedia Entertainment Communication Collaboration Blogs Wikis Photo Sharing Virtual Worlds Internet Forums Social Bookmarking Video Sharing Online Gaming MicroBlogs Social News Livecasting Game Sharing Social Networks Opinion Sites Audio/Music Sharing Social Network Aggregation Events Monday, May 4, 2009
  • 31. Social Media Examples Multimedia Entertainment Communication Collaboration Blogs Wikis Photo Sharing Virtual Worlds Internet Forums Social Bookmarking Video Sharing Online Gaming MicroBlogs Social News Livecasting Game Sharing Social Networks Opinion Sites Audio/Music Sharing Social Network Aggregation Events Monday, May 4, 2009
  • 32. Social Media Examples Multimedia Entertainment Communication Collaboration Blogs Wikis Photo Sharing Virtual Worlds Internet Forums Social Bookmarking Video Sharing Online Gaming MicroBlogs Social News Livecasting Game Sharing Social Networks Opinion Sites Audio/Music Sharing Social Network Aggregation Events Monday, May 4, 2009
  • 33. Social Media Examples Multimedia Entertainment Communication Collaboration Blogs Wikis Photo Sharing Virtual Worlds Internet Forums Social Bookmarking Video Sharing Online Gaming MicroBlogs Social News Livecasting Game Sharing Social Networks Opinion Sites Audio/Music Sharing Social Network Aggregation Events Monday, May 4, 2009
  • 34. Social Media Examples Multimedia Entertainment Communication Collaboration Blogs Wikis Photo Sharing Virtual Worlds Internet Forums Social Bookmarking Video Sharing Online Gaming MicroBlogs Social News Livecasting Game Sharing Social Networks Opinion Sites Audio/Music Sharing Social Network Aggregation Events Monday, May 4, 2009
  • 35. Social Media Examples Multimedia Entertainment Communication Collaboration Blogs Wikis Photo Sharing Virtual Worlds Internet Forums Social Bookmarking Video Sharing Online Gaming MicroBlogs Social News Livecasting Game Sharing Social Networks Opinion Sites Audio/Music Sharing Social Network Aggregation Events Monday, May 4, 2009
  • 36. Social Media Examples Multimedia Entertainment Communication Collaboration Blogs Wikis Photo Sharing Virtual Worlds Internet Forums Social Bookmarking Video Sharing Online Gaming MicroBlogs Social News Livecasting Game Sharing Social Networks Opinion Sites Audio/Music Sharing Social Network Aggregation Events Monday, May 4, 2009
  • 37. Social Media - Communication BloGs A blog is a website, usually maintained by an individual or business with regular entries of commentary, descriptions of events, or other material such as graphics or video. SuGGested Sites Wordpress LiveJournal TypePad Blogger Monday, May 4, 2009
  • 38. Social Media - Communication WhY BloG? - Show case your knowledge - Become a voice in an area you know well - Connect in written form - Build relationships off of trust - Drive people to your passion... your business You Them Business - Blog Website Monday, May 4, 2009
  • 39. Social Media - Communication You Them Monday, May 4, 2009
  • 40. Social Media - Communication You Them Blog Monday, May 4, 2009
  • 41. Social Media - Communication You Them Blog Monday, May 4, 2009
  • 42. Social Media - Communication You Them Blog Monday, May 4, 2009
  • 43. Social Media - Communication You Them Blog Monday, May 4, 2009
  • 44. Social Media - Communication You Them Blog Monday, May 4, 2009
  • 45. Social Media - Communication You Them Business - Blog Website Monday, May 4, 2009
  • 46. Social Media - Communication You Them Business - Blog Website Engage Monday, May 4, 2009
  • 47. Social Media - Communication You Them Business - Blog Website Engage Educate Monday, May 4, 2009
  • 48. Social Media - Communication You Them Business - Blog Website Engage Educate Implement Monday, May 4, 2009
  • 49. Social Media - Communication You Them Business - Blog Website Engage Educate Analyze Implement Monday, May 4, 2009
  • 50. Social Media - Communication You Them Business - Blog Website Engage Educate Analyze Optimize Implement Monday, May 4, 2009
  • 51. Social Media - Communication Micro BloGs Are multimedia blogs that allow users to send brief text updates or micro-media such as photos or audio clips and publish them, either to be viewed by anyone or by a restricted group which can be chosen by the user. These messages can be submitted by a variety of means, including text messaging, instant messaging, email, digital audio or the web. Wikipedia SuGGested Sites Twitter Facebook LinkedIn Plurk Monday, May 4, 2009
  • 52. Social Media - Communication Why would I Micro BloG You can build trust by allowing your network to know what you are working on and what you might be reading. The more you bring to your network, the more they will follow your direction. You Them Micro Blog Blog {} Article Transaction Website Media Monday, May 4, 2009
  • 53. Social Media - Communication Micro BloG Monday, May 4, 2009
  • 54. Social Media - Communication Micro BloG You Monday, May 4, 2009
  • 55. Social Media - Communication Micro BloG You Monday, May 4, 2009
  • 56. Social Media - Communication Micro BloG You Micro Blog Monday, May 4, 2009
  • 57. Social Media - Communication Micro BloG You Micro Blog Monday, May 4, 2009
  • 58. Social Media - Communication Micro BloG You Them Micro Blog Monday, May 4, 2009
  • 59. Social Media - Communication Micro BloG You Them Micro Blog Monday, May 4, 2009
  • 60. Social Media - Communication Micro BloG You Them Micro Blog Monday, May 4, 2009
  • 61. Social Media - Communication Micro BloG You Them Micro Blog Blog {} Article Website Media Monday, May 4, 2009
  • 62. Social Media - Communication Micro BloG You Them Micro Blog Blog {} Article Website Media Monday, May 4, 2009
  • 63. Social Media - Communication Micro BloG You Them Micro Blog Blog {} Article Transaction Website Media Monday, May 4, 2009
  • 64. Social Media - Communication Micro BloG You Them Micro Blog Blog {}Article Transaction Website Media Engage Educate Analyze Optimize Implement Monday, May 4, 2009
  • 65. Social Media - Communication Social Networks A social network is a social structure which, in general, facilitates communication between a group of individuals or organizations, that are related by one or more specific types of interdependency, such as: a special or common interest; shared values; visions, ideas, or perhaps ideals; financial exchange, friendship, kinship, dislike, conflict or trade. -Wikipedia SuGGested Sites Facebook LinkedIn MySpace Friendster Hi5 Monday, May 4, 2009
  • 66. Social Media - Communication What’s the Point? Social Networks bring people together and bring social into what use to be a non-social world. It Reconnects People, Introduces Strangers, Provides Limitless Opportunity, and makes this large world seem not so overwhelming. You Them Social Networks Blog {} Article Transaction Website Media Monday, May 4, 2009
  • 67. Social Media - Communication You Them Social Networks Blog {} Article Transaction Website Media Connect Collaborate Monday, May 4, 2009
  • 68. Social Media - Communication You Them Social Networks Blog {} Article Transaction Website Media Connect Collaborate Engage Educate Analyze Optimize Implement Monday, May 4, 2009
  • 69. Social Media - Communication Social Network AGGreGators Social network aggregation is the process of collecting content from multiple social network services, such as LinkedIn, Facebook, your Blog, or MySpace. -Wikipedia SuGGested AGGreGators Ping.fm FriendFeed Monday, May 4, 2009
  • 70. Social Media - Multimedia Video StreaminG Providing video content online in an open forum or simply embedding it in your site. SuGGested Sites YouTube.com Monday, May 4, 2009
  • 71. Social Media - Multimedia What’s the Point? - Search Engine Optimization - Reaching the YouTube community - Sharing of information Social Networks You Video Social Bookmark Website Monday, May 4, 2009
  • 72. Social Media - Multimedia Social Networks You Video Social Bookmark Website Monday, May 4, 2009
  • 73. Social Media - Multimedia Social Networks You Video Social Bookmark Website Engage Educate Analyze Optimize Implement Monday, May 4, 2009
  • 74. Social Media - Business Standpoint Social Media = Advertising Monday, May 4, 2009
  • 75. Social Media - Business Standpoint Social Media = Relationship Building Monday, May 4, 2009
  • 76. Social Media - Business Standpoint Monday, May 4, 2009
  • 77. Social Media - Business Standpoint Engage Educate Analyze Optimize Implement Monday, May 4, 2009
  • 78. Social Media - Business Standpoint Engage Educate Analyze Optimize Implement Focus = Customer Involvement / Customer Service Monday, May 4, 2009
  • 79. Interactive Marketing What is SEO and SEM? SEO - Search Engine Optimization the process of improving the volume and quality of traffic to a web site from search engines via quot;naturalquot; (quot;organicquot; or quot;algorithmicquot;) search results. Information Site Google Your Site Crawlers Indexed Monday, May 4, 2009
  • 80. Interactive Marketing What is SEO and SEM? SEM - Search Engine Marketing is a form of Internet marketing that seeks to promote websites by increasing their visibility in search engine result pages. This is based off of geo-targeting, keywords, paid placement, and contextual advertising. Monday, May 4, 2009
  • 81. Interactive Marketing SEM SEO Monday, May 4, 2009
  • 82. Interactive Marketing SEM SEO Monday, May 4, 2009
  • 83. BUILDING THE FOUNDATION Building an “Automized” Marketing Foundation Monday, May 4, 2009
  • 84. Todays Outline What’s the Point ? • Increase Profit • Increase Customer Service • Increase Efficiency • Marketing Approaches • Social Media • Drip Marketing • What’s the Foundation Look Like Before the Push? • Your Brand • Your Website • Your CRM • What’s the Structure Look Like? • Your Website • Your CRM • Monday, May 4, 2009
  • 85. MARKETING unify efforts sales with little overhead - Suggestions drip marketing What’s the Point ? • efficiency automize 24/7 Increase Profit • Feedback organize Increase Customer Service • Increase Efficiency optimize streamline • Monday, May 4, 2009
  • 86. HOW DO I DIVE INTO SOCIAL MEDIA? unify efforts sales with little overhead - Now that you know the following: Suggestions drip marketing efficiency automize 24/7 - What is your cost per customer Acquisition? Feedback organize - What is your average customer LTV (lifetime value) - What is your Gross profit per customer optimize streamline We can start talking about the marketing approaches Monday, May 4, 2009
  • 87. LETS REMEMBER OUR PROCESS Engage Implement Analyze Optimize Educate Monday, May 4, 2009
  • 88. LETS REMEMBER OUR PROCESS In order for us to Engage our clients we must know what we are going to educate our customers on. Before we educate we need to think about what we want them to do with our education. If we want to know if we are accomplishing our goal, we need to have a plan in place as to how we are going to analyze their actions. Engage Educate Implement Analyze Optimize Monday, May 4, 2009
  • 89. SOCIAL MEDIA - LIFE STREAMS Facebook LinkedIn Twitter - Keeps you in touch with - Keep in touch with colleges - Find your niche and provide Friends and find alliances in you work with and have relevant information that places you would have never worked with in the past. benefits your audience. thought existed - Get connect into companies you didn’t know you had connections to Monday, May 4, 2009
  • 90. SOCIAL MEDIA Facebook Website LinkedIn Twitter Blog Monday, May 4, 2009
  • 91. SOCIAL MEDIA - LIFE STREAMS Facebook Ping.FM LinkedIn Twitter Monday, May 4, 2009
  • 92. YOUR BRAND Know who you are, what you offer, and who you are targeting - What is your niche? - What do you have to offer? - What makes you memorable? - What identifies you? Monday, May 4, 2009
  • 93. MY BRAND Here is an example of my an element of my brand - Logo With a name like Mike Coffey I have decided to play off coffey and this “Coffee Stain” will be what identifies my involvement in everything I do. You will see this on my blog, website, Twitter, and eventually clothing. Monday, May 4, 2009
  • 94. YOUR BRAND Think about your brand and who you are before jumping into the next step. Once you have that identified, your ready to start the development of your site Let’s move on to your site! Monday, May 4, 2009
  • 95. YOUR WEBSITE Know the purpose of your site - Are you using your site to focus on Education - Are you using your site to focus on Lead Generation - Are you using your site to focus on both of the above - Are you using your site to focus on simply something you like to look at? Monday, May 4, 2009
  • 96. YOUR WEBSITE Know the reason your customers will visit and where you want them to go. Monday, May 4, 2009
  • 97. YOUR WEBSITE View your home page as a road map directing your customers on where you would like for them to go. 7 6 1 5 2 3 4 Monday, May 4, 2009
  • 98. YOUR WEBSITE 7 6 1 5 2 3 4 This is the beginning of content strategy Monday, May 4, 2009
  • 99. YOUR WEBSITE What do you want on 7 your home page? - Clear Navigation 6 - Concise callouts 1 - Contact form - Email subscription - Current offers 5 - Clear presentation of services - Video if relevant 2 3 4 Now your off to building a site Monday, May 4, 2009
  • 100. YOUR WEBSITE Other items to think 7 about 6 - Navigation 1 - Copy - Consistency - Imagery 5 2 3 4 Now, your off to building a site Monday, May 4, 2009
  • 101. YOUR MARKETING Contacts Website Database Marketing 7 6 1 CRM DataBase 5 2 3 4 Monday, May 4, 2009
  • 102. YOUR MARKETING Customers Website Contacts 7 6 1 5 Database Marketing 2 3 4 CRM DataBase Monday, May 4, 2009
  • 103. YOUR CUSTOMERS Contacts First you need to start with everyone that could be your potential customer, your contacts. - Contacts in your email account - Chamber members - All the business cards you have collected - People you have worked with in the past - People you went to school with - Family - Everyone you have crossed paths with Monday, May 4, 2009
  • 104. YOUR CUSTOMERS Next you take those contacts and clean out your list by providing an opportunity for them to “opt-in” to be a contact of your business. Contacts YES! I am interested @ Monday, May 4, 2009
  • 105. YOUR CUSTOMERS Now you have a clean list that have “opted in” and are in your CRM. From this point forward, everyone that you come in contact with will be opted in from the beginning! Database Marketing YES! I am interested CRM DataBase Monday, May 4, 2009
  • 106. YOUR DATABASE Your Database needs to be dynamic in todays fast pace world. If you do not have the ability to track your customers decisions, you are wasting your time and money. If customer conversion is your focus, then you Database need a Database that ties in with a CRM tool. Marketing: Infusionsoft Sales: DataBase SalesForce Monday, May 4, 2009
  • 107. YOUR MARKETING Marketing Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. CRM Monday, May 4, 2009
  • 108. YOUR MARKETING Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. Monday, May 4, 2009
  • 109. YOUR MARKETING Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. Contact Monday, May 4, 2009
  • 110. YOUR MARKETING Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. Contact Website 1 Monday, May 4, 2009
  • 111. YOUR MARKETING Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. Contact Website Marketing 1 CRM/DB Monday, May 4, 2009
  • 112. YOUR MARKETING Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. Contact Website Marketing Drip Marketing 1 CRM/DB Monday, May 4, 2009
  • 113. YOUR MARKETING Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. Contact Website Marketing Drip Marketing Transaction $ 1 CRM/DB Monday, May 4, 2009
  • 114. YOUR MARKETING Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. Contact Website Marketing Drip Marketing Transaction $ 1 CRM/DB Monday, May 4, 2009
  • 115. YOUR MARKETING Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. Contact Website Marketing Drip Marketing Transaction $ 1 CRM/DB Monday, May 4, 2009
  • 116. YOUR MARKETING Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. Contact Website Marketing Drip Marketing Transaction $ 1 CRM/DB Monday, May 4, 2009
  • 117. YOUR MARKETING Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. Contact Website Marketing Drip Marketing Transaction $ 1 CRM/DB Monday, May 4, 2009
  • 118. YOUR MARKETING Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. Contact Website Marketing Drip Marketing Transaction $ 1 CRM/DB Monday, May 4, 2009
  • 119. Your Drip Marketing Drip Marketing provides you the opportunity to build a automatic process of communication to your customers to increase value, lifetime, and service. Monday, May 4, 2009
  • 120. Your Drip Marketing Drip Marketing provides you the opportunity to build a automatic process of communication to your customers to increase value, lifetime, and service. Your Target Market Monday, May 4, 2009
  • 121. Your Drip Marketing Drip Marketing provides you the opportunity to build a automatic process of communication to your customers to increase value, lifetime, and service. Your Target Your Potential Market Customers Monday, May 4, 2009
  • 122. Your Drip Marketing Drip Marketing provides you the opportunity to build a automatic process of communication to your customers to increase value, lifetime, and service. Your Target Your Your Potential Market Customers Customers Monday, May 4, 2009
  • 123. Your Drip Marketing Let’s look at the numbers Monday, May 4, 2009
  • 124. Your Drip Marketing Let’s look at the numbers Your Target Market 1000 Monday, May 4, 2009
  • 125. Your Drip Marketing Let’s look at the numbers Your Target Your Potential Market Customers 5% 1000 50 Monday, May 4, 2009
  • 126. Your Drip Marketing Let’s look at the numbers Your Target Your Your Potential Market Customers Customers 5% 2% 1000 50 1 to 2 Monday, May 4, 2009
  • 127. Your Drip Marketing If you don’t have a drip marketing system in place, what are you doing with the 48 Potential Customers that simply didn’t purchase the first time around? Your Potential Your Potential Customers Customers Customers - = Monday, May 4, 2009
  • 128. Your Drip Marketing If you don’t have a drip marketing system in place, what are you doing with the 48 Potential Customers that simply didn’t purchase the first time around? Your Potential Your Potential Customers Customers Customers 50 - = Monday, May 4, 2009
  • 129. Your Drip Marketing If you don’t have a drip marketing system in place, what are you doing with the 48 Potential Customers that simply didn’t purchase the first time around? Your Potential Your Potential Customers Customers Customers 50 - 1 to 2 = Monday, May 4, 2009
  • 130. Your Drip Marketing If you don’t have a drip marketing system in place, what are you doing with the 48 Potential Customers that simply didn’t purchase the first time around? Your Potential Your Potential Customers Customers Customers 50 - 1 to 2 = 48 Monday, May 4, 2009
  • 131. Your Drip Marketing If you don’t have a drip marketing system in place, what are you doing with the 48 Potential Customers that simply didn’t purchase the first time around? Your Potential Your Potential Customers Customers Customers 50 - 1 to 2 = 48 Monday, May 4, 2009
  • 132. YOUR DRIP MARKETING Let’s remember, a customer comes to your site, fills out a form, calls you, buys something, comments on your blog or signs up for an event. Now what do you do? Monday, May 4, 2009
  • 133. YOUR DRIP MARKETING Let’s remember, a customer comes to your site, fills out a form, calls you, buys something, comments on your blog or signs up for an event. Now what do you do? Contact Monday, May 4, 2009
  • 134. YOUR DRIP MARKETING Let’s remember, a customer comes to your site, fills out a form, calls you, buys something, comments on your blog or signs up for an event. Now what do you do? Contact Website 1 Monday, May 4, 2009
  • 135. YOUR DRIP MARKETING Let’s remember, a customer comes to your site, fills out a form, calls you, buys something, comments on your blog or signs up for an event. Now what do you do? Drip Marketing Contact Website 1 Monday, May 4, 2009
  • 136. YOUR DRIP MARKETING Let’s remember, a customer comes to your site, fills out a form, calls you, buys something, comments on your blog or signs up for an event. Now what do you do? Drip Marketing Contact Website 1 @ @ RSVP Phone Monday, May 4, 2009
  • 137. YOUR DRIP MARKETING Let’s remember, a customer comes to your site, fills out a form, calls you, buys something, comments on your blog or signs up for an event. Now what do you do? Drip Marketing Contact Website 1 @ @ RSVP Phone Monday, May 4, 2009
  • 138. YOUR MARKETING With your foundation set, your website, CRM, drip marketing, you will be able to convert more, and increase your customers overall lifetime spend. Drip Marketing Engage Educate Implement Analyze Optimize Monday, May 4, 2009
  • 139. YOUR MARKETING With your foundation set, your website, CRM, drip marketing, you will be able to convert more, and increase your customers overall lifetime spend. Contact Drip Marketing Engage Educate Implement Analyze Optimize Monday, May 4, 2009
  • 140. YOUR MARKETING With your foundation set, your website, CRM, drip marketing, you will be able to convert more, and increase your customers overall lifetime spend. Contact Website Drip Marketing 1 Engage Educate Implement Analyze Optimize Monday, May 4, 2009
  • 141. YOUR MARKETING With your foundation set, your website, CRM, drip marketing, you will be able to convert more, and increase your customers overall lifetime spend. Contact Website Marketing Drip Marketing 1 CRM/DB Engage Educate Implement Analyze Optimize Monday, May 4, 2009
  • 142. YOUR MARKETING With your foundation set, your website, CRM, drip marketing, you will be able to convert more, and increase your customers overall lifetime spend. Contact Website Marketing Drip Marketing Transaction $ 1 CRM/DB Engage Educate Implement Analyze Optimize Monday, May 4, 2009
  • 143. YOUR MARKETING With your foundation set, your website, CRM, drip marketing, you will be able to convert more, and increase your customers overall lifetime spend. Contact Website Marketing Drip Marketing Transaction $ 1 CRM/DB Engage Educate Implement Analyze Optimize Monday, May 4, 2009
  • 144. WHAT YOU KNOW Drip Social Blog CRM Website Marketing Media Monday, May 4, 2009
  • 145. WHAT YOU KNOW Drip Social Blog CRM Website Marketing Media Monday, May 4, 2009
  • 146. WHAT YOU WILL DO Web Social We will use Social Media, driven by Marketing 2.0 Media Web 2.0 Technology, to push contacts to your website so that you can turn them into customers through your Drip Marketing. Drip CRM Website Marketing Monday, May 4, 2009
  • 147. Social Media - Events Knowledge is Power By understanding the Theory of Web 2.0 you can event how you are going to lead your industry in this space. Think about what you can do with one site at an event You Them Website/ Event Monday, May 4, 2009
  • 148. EVENT SITE Event Site Layout 7 1. Main Event Picture and Copy 2. Break out sessions 3. Break out sessions 6 4. Break out sessions 1 5. Discussions - Twitter Group in Facebook 6. Resources - FAQ 5 2 4 -Presentations 3 -Video - Pics - Schedule 7. Sponsor space and Nav Monday, May 4, 2009
  • 149. Thank you for your time! Follow Me @: LinkedIn :http://www.linkedin.com/in/michaelcoffey Facebook: Michael Coffey Twitter: http://twitter.com/coffeyhouse Monday, May 4, 2009