Digital Transformation Office CEO Paul Shelter has been talking with Australians about the work and future direction of the DTO.

1. Why are we here?

2. People are online

3. 92% of Australians use the internet.
50% of those go online using a tablet computer.
10.7 million users go online more than once a day.
10.9 million shopped online.
54% engage on blogs and online communities.
49% of employed Australians are digital workers.
Data downloaded by mobiles increased by 97%.
ACMA, 2015, Australians’ Digital Lives

5. Going overseas?

6. Over any four week period, more than 1 in 8 Australians
aged 14 and over will look up government information
and services online.1
55% of them face a problem while using online
government services.2
Small business owners are the most likely to have
accessed a government website in the last four weeks,
followed by job-seekers, parents and workers.1
1. Roy Morgan Single Source (Australia), April 2010 - March 2015;
2. Boston Consulting Group, 2014, 2014 Digital Government Survey – Australia Fact-base

7. We must do better

8. Deloitte Access Economics 2015 ‘Digital transformation of government’ report commissioned by Adobe
324.4m transactions with government each year
are via traditional channels.
Face-to-face interactions cost $16.90 per transaction
(42x), postal $12.79 (32x) and telephone $6.60 (16x).
Halving these over the next 10 years would deliver
net benefits of $20.5 billion.
That’s 1.3% of annual Gross Domestic Product,
or $2,000 per household.

9. Our opportunity
is immense

10. Users first

11. Think big,
start small

12. Deliver quickly

13. Iterate wildly

14. Products
not projects

16. Source: Spotify product development team

17. We’re 1 month old!

18. We think Australia
can become the best in the world
at delivering digital public services

19. We work in
multidisciplinary,
agile teams

20. The unit of delivery
is the team

22. We work
in the open
www.github.com/AusDTO

23. We’re part
of a worldwide
movement

24. Doing it with you,
not to you

25. Join us!
dto.gov.au/engage