Glen Taylor, Vice President, Walt Disney Parks and Resorts Business Technology Infrastructure, Security and Compliance

1. CASE STUDY
Glen Taylor FBCS CITP
‘Credibility is essential
for most security and
compliance roles and
Chartered status enables my
employer to demonstrate
that they have credible
leaders in this space’
Glen Taylor, Vice President,
Walt Disney Parks and Resorts Business Technology
Infrastructure, Security and Compliance
Glen Taylor was so keen to get into IT that he Compliance, Glen is responsible for a
dropped out of Cardiff University after his department that supports over 1800 systems
first year to take up a job with Shell Oil as a with more than 60,000 users, serving nearly
mainframe operator. He joined the Institute 120 million domestic visitors every year.
then as part of Shell’s professional
Glen moved his career to the US in 2001
development programme.
taking his membership with him, and he is
Some 20 years on, as Vice President of now a BCS Fellow with Chartered IT
Walt Disney Parks and Resorts Business Professional status. He’s gained value from
Technology Infrastructure, Security and membership throughout his career and his
Chartered status enhances his credibility in
his role today.

2. ‘Chartered status is important
to me because the Institute is
recognised globally for its
association with IT service
management best practices’
Glen Taylor
THE MOTIVATION business needs with IT service and ‘I really liked the process; being
project delivery. He became IT quizzed on my knowledge and
Glen Taylor wanted to get into IT for Operations Director for Nemours in interviewed about my experience and
as long as he can remember. After Orlando in 2004 before joining Walt capabilities was enjoyable.’
attending Stockport Grammar School Disney in 2008 where he is responsible
he went to Cardiff University but, when for the Parks and Resorts infrastructure
Shell Oil offered him a position after his architecture, design, deployment and THE BENEFITS
first year, he dropped out to join their service delivery as well as all ‘Chartered status is important to me
team as a mainframe operator. aspects of information security and because the Institute is recognised
It was some years later that he went regulatory compliance. globally for its association with IT
on to complete his BSc Computing from Glen describes his role at Disney as service management best practices.
Portsmouth and his MBA from Wales ‘a true service management role, with My current and future roles will always
through distance learning programs. heavy reliance on third party providers demand expert-level knowledge and
Glen became a member of the Institute and internal shared service partners.’ capabilities in that area and obtaining
while at Shell through their group Chartered IT Professional status is one
membership scheme. ‘For the five years of the ways to prove that.’
I worked at Shell,’ explains Glen, ‘the
THE JOURNEY Glen also recognises the value that
BCS skills matrix (now SFIAplus) was an Glen applied for CITP status in 2011. CITP brings to his organisation, as he
integral part of their approach to ‘I felt that Chartered IT Professional explains: ‘Credibility is essential for
personal development. status was a great way to round out my most security and compliance roles and
‘The ability to work through professional professional development,’ he tells us. Chartered status enables my employer
development towards Chartered status to demonstrate that they have credible
‘The breadth of knowledge test was
is something I’ve known about and leaders in this space.
challenging and tested all areas of the
aspired to throughout my career’ he says. technology lifecycle from strategy ‘It’s important for every organisation
After Shell, Glen joined Barclays Bank through design, development and to work to recognised benchmarks.
as a Service Protection Manager operations. I’ve worked in most areas Organisations can spend months
demonstrating expert knowledge of IT of information technology over the looking for right-fit candidates for key
service management processes and years and I enjoyed being tested on roles and any benchmarks that help
the ability to champion large service what I knew. with that process are important.
improvement projects spanning Additionally when organisations invest
‘For the interview, you can pick the topic
multiple departments in multiple in developing their own top talent they
for discussion so I got to talk about my
international locations. need benchmarks to ensure their
experience with service desks and
internal teams are recognised and
In 2001, he moved to the US to become knowledge management which I’m
rewarded when compared to their
Director of IT Business Excellence for passionate about and talk about a great
peers in the industry.’
Invitogen, responsible for aligning deal anyway.’
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