Help in Effective Communication Skills

1. BY
DENIS CHIRCOP
25/02/2013 DENIS CHIRCOP 1

2.  Communication consists of two or more
persons.
 This can be divided into three different sectors.
 The Sender – the individual who starts the
communication.
 The Message – the idea or issue to be
communicated.
 The Receiver – the individual/s receiving the
message.
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4.  Must have an idea in mind
 Must make order in his/her
thoughts before communicating.
 Must translate his idea and thoughts
into words or gestures.
 Finally transmit the translated
message.
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5.  The Sender must
 Know WHAT s/he wants to say
 Decide WHEN to say it
 Decide WHERE to say it
 HOW best to say it – KISS
 MONITOR Response
 Synchronise Verbal & Non –verbal
signals
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6.  The 5 Cs for Effective communication
are:
 Clear
 Correct
 Concise
 Complete
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7.  CLEAR –
 Be clear in message.
 Minimise number of ideas.
 Easy to understand.
 Not to read between the lines.
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8.  CORRECT –
 Fitsyour audience.
 Jargon fits level of
education/knowledge.
 Check grammatical errors.
 Names & titles.
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9.  CONCISE –
 Stick to the Point.
 Keep it brief.
 Do not repeat.
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10.  COMPLETE –
 Allinformation given.
 The audience know what you
want from them.
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11.  CORTEOUS –
 Friendly
 Open
 Honest
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12.  Interpret what is SEEN or HEARD.
 Record thoughts in his own way end up with
same idea.
 Receiver must listen to
 Obtain information
 Understanding
 For enjoyment
 Learn
 Not only to hear the words said but to
understand the complete message being sent.
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13.  The Receiver must LISTEN
 LOOK INTERESTED
 INQUIRE WITH QUESTIONS
 STAY ON TARGET
 TEST UNDERSTANDING
 EVALUATE MESSAGE
 NEUTRALISE FEELINGS
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14.  A message can be communicated in
different manners;
 Writing – letters, e-mail, memos and
reports.
 Verbal - speaking
 Non-verbal – gestures, signals, body
language.
 Design – pictures and signs.
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16.  Feedback is a skill.
 Horizontal and Vertical direction.
 The purpose if to CONFIRM that message
arrived.
 To IMPROVE the situation or performance.
 The closer you address the issue the better.
 Feedback must be REGULAR.
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17. NOISE
NOISE
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18.  Anything that DISTORTS the message so that
what id received is different from what is
intended by the Sender.
 Some barriers include:
 Cultural barriers
 Noise
 Emotions
 Information overloaded
 Poor listening
 Time & Distance
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19.  Lack of Planning.
 Objectives to be achieved.
 Choice of wrong language.
 Unshared & Un clarified
assumptions.
 Wrong choice of the channel.
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20.  Poor listener
 Inattention
 Mistrust
 Lack of interest
 Bias/Lack of trust
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21. NOISE
NOISE
NOISE
NOISE
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22. DENIS CHIRCOP
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