2. INTRODUCTION
Electronic commerce refers to the buying and
selling of products or services over electronic
systems such as the Internet and other
computer networks.
However, the term may refer to more than just
buying and selling products online.
It also includes the entire online process of
developing, marketing, selling, delivering,
servicing and paying for products and services.
4. DESCRIBE THE MERCHANT
Kedai-Buku.com officially started operation on 1.1.2009 to accept
orders online from within the country and from around the world.
Over two years’ experience managing overseas orders with
KedaiPerantau.net is an advantage to the kedai-Buku.com.
Plus, with more flexible payment checkout which is Maybank2U,
CIMB Islamic Bank, Bank Islam for payment in Ringgit Malaysia,
the European Bank Transfer (SWIFT IBAN) is free it charges to the
people in Europe and PayPal which is the gateway most popular
option around the world.
Due to demand from existing customers to add the books published
by other companies, the management took steps to build a special
web site to sell books as a result of the work of Malaysians online.
6. DESCRIBE THE ITEM
Title: Simple English
Author: Nor Bin Abdul
Rahman
Pages: 480 pages
Publisher: Millennium 21
Sdn Bhd
7. DESCRIBE THE ITEM
This book presents basic structures and
vocabulary in a step-by-step building process,
along with lots of opportunity to practice
through varied exercises.
Covers all basic English grammar structures
and concepts though clear, concise charts and
examples. For beginning-level ESL learners.
10. METHOD OF PAYMENT
• Transfer money to the Bank Islam.
• Make a payment via money transfer over the ATM.
• Bank in to the particular account base on the price of the
item that we purchased including the post fee.
• Need to send email to the bank to make confirm the
transaction.
• Delivery will be make as follows within 3 days.
13. METHOD OF DELIVERY
Merchant will provide a detail explanation of the item.
Merchant reminded the amount to be paid, how
payment they received and the payment must be made.
They will inform about the delivery of the item will
commence after the payment is made.
Kedai-buku.com only provides delivery of goods
purchased buy customers want to use.
We need to ensure the address and contact number that
we given to them is the actual information.
The information will be given a tracking number to us.
The parcel will reach at my home.
16. WOULD WE USE THE INTERNET TO
MAKE ANOTHER TRANSACTION?
We can get a product from somewhere far
We can select the items and view their
specifications. We can compare an item with
the other products offered
We can arrange for shipping of the product to
our house
We can read the comment /opinion from the
previous customers about the product that we
want to buy.
17. SUGGESTION AND RECOMMENDATION
Adjust our privacy setting
Use method of pay pal
Seller has fully contact information.
Website has something like a gold lock at the browser
window to prove that website are fully secure with
protection.
Get a response from seller.
The merchant should minimize shipping costs, and be
upfront with those costs
Make returns easy
Upgrade their service in by give people a lot of
information about their products.