ITIL® Foundation certificate in IT Service Management is for candidates wanting to understand how ITIL® framework can help them deliver IT services effectively and efficiently to the customers. To gain a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. Benefits: Certification in ITIL® has helped many move up in their career- from Technical to getting into Management level. It also has opened opportunities in the areas of training, consultancy and has greatly helped understanding the customer requirement to deliver IT services effectively and efficiently.

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ITIL® V3 Foundation Exam Tutorial
Presenter – Siddharth
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 Context Setting & Qualification
 Kick Starting ITIL V3 Foundation Preparation
 Preparation Method and Timelines
 Important Topics in ITIL Foundation
 Semantics of the ITIL Foundation Exam
 Tips and Tricks to clear the exam
 Common Pitfalls to avoid
 Q & A
What will you learn today?
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Qualification
This qualification is primarily aimed at:
 Those who require a basic understanding of the ITIL framework
 Those who need understanding of how ITIL can be used to enhance IT service management within an
organization
 IT professionals or others working within an organization that has adopted and adapted ITIL and who
need to be informed about, or contribute to, ongoing service improvement
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Kick starting your ITIL Foundation preparation
Enroll in a Course
Getting Familiarized with ITIL terminology and Definitions
Understanding ITIL Core Volumes and Process
Module Wise Question Papers
Review of Questions that were not correct
Complete the training
Schedule online exam
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Understanding where do you come from?
IT
•Are you working in IT?
•Are you familiarized with service
Non-IT
•Understanding of IT
•Key principles of ITIL in context of Non-IT
Experience
•1-2 Years Experience
•3 Years and More
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Preparation Method and Timelines
Open Mind
without any
baggage
Understanding
the Concepts and
Terminology
Self Study and
Taking Mock
Exams/QPs
Getting
Familiarized with
Exam pattern
Section Time
IT + Course 3 Days
Non IT +Course 1 Week
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 Module 1
» Service Management as Practice
 Module 2
» Service Strategy
 Module 3
» Service Design
ITIL Foundation Course Topics
 Module 4
» Service Transition
 Module 5
» Service Operation
 Module 6
» Continual Service Improvement
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Process and Concepts Covered in Foundation
Service
Strategy
 Demand m.
 Financial m.
 Business Relationship
Mgmt
 Service Portfolio
Management
Service Design
 Service Catalogue m.
 Service Level m.
 Capacity m.
 Availability m.
 Service Continuity m.
 Information Security
m.
 Supplier m.
Service
Transition
 Knowledge m.
 Change m.
 Asset and
Configuration m.
 Release and
Deployment m.
 Transition Planning
and Support
 Service Validation
and Testing
 Evaluation
Continual Service
Improvement
 Service Measurement
 Service Reporting
 Service Improvements
Service
Operation
 Incident m.
 Problem m.
 Event m.
 Request Fulfillment
 Access m.
 Operation m.
 Service Desk
 Application
 Technical m.
 IT Operations
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Semantics of the Exam
Multiple choice questions
40 Questions
26 Marks required to pass (out of available 40) – 65 %
1 Hour Duration
No Negative Marking
Closed Book
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Tips and Tricks
ITIL Terminologies and Definition
Selection of good trainer/training organization
Thorough Revision
Practice the sample question tests
Appear for Mock Exams
Read the possible options without preconceived notion
Eliminate 50 % irrelevant choices.
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Common Pitfalls
Bringing
your own
experience
Thinking too
much
Overlooking
the Answers
Rushing to
complete
Preparation
to take the
exam
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Analyze the
preparation
method and
Timeline
Schedule Exam
Batch
Schedule and
extra time for
Clarifications/
Post Q &A
Attend the ITIL
Foundation Exam
Prep Training
Complete the
Training Course
Continue
Study
1-2 Weeks
Take the
Exam &
Clear it!!
Ideal Time Gap
Between
Training and Exam
1 – 2 Weeks
24 x 7 Assistance from
edureka!
Online Virtual
Training by
edureka!
Getting the student geared
up for exam assistance
from edureka!
Personalized guidance by
SME from
edureka!
Ideal Preparation Time
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Resources and Next Steps
1. Enroll for the
Course
2. Take the Mock
Exam
3. Study & Clear
the Exam
What is in for you as an ITSM Professional?
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Certifications
Get certified in ITIL from edureka!
Edureka's ITIL course:
• Carefully designed to give you the right expertise and skills that provides a modular approach to the ITIL® framework and
consists of various aspects of ITIL® best practices like ITIL® service operation and design
• Online Live Courses: 16 hours
• ITIL® Expert Certiified Trainer
• 2 Full Length Mock Tests
• Case Studies
• Lifetime Access
• 24 X 7 Support
Go to www.edureka.co/itil
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15. Thank You
Questions/Queries/Feedback
Recording and presentation will be made available to you within 24 hours
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