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Engagor the way forward

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Engagor
Engagor

Where does Engagor come from and where are we going? #engagorday

Business
1  sur  21
The Way Forward
How we got here 200+ customers >1.000.000.000 conversations delivered in Engagor 16 people Feb 2011 Launch Jan 2012 Inbox Feb 2013 2011 2012 2013
The Future of Social Media • The 4 steps of Social Media Adoption • 80% of the companies follow the same path
PR & Communications 1 Monitoring Analytics Engagement
Marketing 2 Monitoring Analytics Engagement
Marketing & Customer Service 3 Monitoring Analytics Engagement
A Social Media Team is born 4 Monitoring Analytics Engagement
Specialized Social Media Teams need Specialized Tools The Social Enterprise ⬌ Customer Support ⬌ Marketing CRM Social Media Team ⬌ HR ⬌ Sales ⬌ PR Analytics Monitoring Measure Results CRM Integration Engagement Real-time collaboration
See relevant conversations at a glance
Profile Tags
Get details of any social profile
How does this person interact with you?
Notes
Twitter Following
Salesforce.com / Zendesk / Desk.com / … anything! …
Team Performance
Chat
Chat
Advanced Text Analytics
The End Time to relax and get some drinks!

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