A guide to leading change is based upon the authors experiences of over 10 years research and insights gained from working across multiple industries and helping large organisations to deliver transformative change. The authors are Ian Duncan and Cormac Murphy.
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Leading Change: 5 ways to transform your organisation's culture
1. LEADING
CHANGE:
5
WAYS
TO
TRANSFORM
YOUR
ORGANISATION’S
CULTURE
…..… and build a bridge between a leader and their staff
www.ennovateconsulCng.ie
2.
1:
Create
a
Single
Page
View
TransformaCon
PracCce
When
you
are
in
the
middle
of
a
transformaCon,
everything
seems
complicated.
The
Single
Page
View
will
keep
the
programme
on
the
right
track.
Don’t
rush
this
stage,
do
engage
your
senior
team
in
developing
the
Single
Page
View.
A
Single
Page
View
describes
where
are
you
today,
why
you
need
to
change,
what
are
you
trying
to
achieve
and
how
do
you
make
it
happen.
3.
2:
Coach
and
Mentor
your
staff
TransformaCon
PracCce
Coaching and mentoring in an organisation is
about developing listening skills
and building reflective practices that give people
the opportunity to think differently about
their work and what it means to them.
4.
2:
Coach
and
Mentor
your
staff
TransformaCon
PracCce
IniCate
a
conversaCon
with
each
member
of
the
team
and
discuss
what
excites
them
about
the
work
they
do
and
what
they
care
about.
• What
leaders
care
most
about
only
connect
with
20%
of
their
workforce.
• You
will
only
get
people
to
accept
change
if
they
have
a
genuine
opCon
to
reject
it
• The
way
to
get
them
to
accept
change
is
to
ensure
that
it
aligns
with
what
they
value
/
care
about.
Connect
the
change
to
what
a
person
values
to
avoid
blockages
and
eliminate
resistance.
5.
3:
Move
to
acCon
TransformaCon
PracCce
Despite the level of training people
get in developing their
professional disciplines, people
seldom get the opportunity to
learn to be better at driving
effective actions.
6.
3:
Move
to
acCon
TransformaCon
PracCce
Use
of
direct
and
simple
language.
It
starts
by
a
leader
making
a
request
to
an
individual.
Give
the
individual
a
choice
to
reject
or
accept
the
request.
This
choice
generates
a
deeper
passion
and
energy
when
an
individual
agrees
to
the
request.
The
principles
of
commitment
management
underpin
the
acCon
pracCces.
AcCon
PracCce
gives
individuals
the
power
to
say
‘no’
to
a
change,
reframing
the
relaConships
between
managers
and
their
team.
7.
4:
Create
a
Learning
Culture
TransformaCon
PracCce
Learning practices are team-based learning meetings where a
a team coach or manager facilitates a discussion with their team that
creates new insights.
8.
4:
Create
a
Learning
Culture
TransformaCon
PracCce
How?
A
learning
team
pracCce
becomes
part
of
their
standard
way
of
working
when
the
majority
of
team
members
commit
to
engage
in
an
open
and
honest
dialogue
• Encourage
team
members
to
tell
stories
of
a
parCcular
task
or
event
• Create
an
environment
where
the
manager
or
leader
promotes
discussion
in
a
non-‐judgmental
way
• When
a
team
engages
in
collecCve
learning,
it
creates
a
social
pressure
for
others
to
parCcipate
Sharing
insights
produces
valuable
shared
learning.
Learning
pracCces
created
in
a
trusted
environment
generate
the
opportunity
for
individuals
to
learn
for
each
other
and
try
new
things.
9.
5:
Measure
&
Tracking
TransformaCon
PracCce
Very quickly leaders can tell if
they’re going to hit their
numbers
or if they are
heading into tough territory.
There are only a handful of
measures that actually
assess business
performance.
10.
5:
Measure
&
Tracking
TransformaCon
PracCce
What
should
you
measure?
Rigorously
measure
the
commitments
individuals
are
making
and
hold
them
accountable
Promote
a
culture
where
asking
for
help
is
seen
as
a
strength,
not
a
weakness
Do
not
tolerate
blame
or
individuals
that
are
deflecCng
their
responsibiliCes
Reward
honourable
failed
abempts
as
promotes
learning
and
demonstrates
humility
and
care
The
opinions
that
staff
and
customers
have
about
the
effecCveness
of
the
operaCon
are
both
valuable
and
measurable.
These
should
be
tracked
alongside
harder
financial
measure.
11.
To
Conclude
Follow this 5 practices and you will succeed in delivering
a sustainable change
• Only way to succeed: make sure your people
own the process.
• Your organisation can change through
introducing new learning practices and new
ways of working.
• 5 Practices of Transformation is a systematic
way to build new capability and ensure your
transformation delivers
