The document discusses change management in a digital era. It presents a case study of managing change for new operations in post-war Iraq. The case study highlights that change is a contact sport that requires listening, tapping into existing energy, and expecting the unexpected. It then outlines a new approach to engagement involving defining big ideas and success criteria, crowdsourcing ideas and projects, and co-delivering projects to measure results. This approach aims to align employees, deliver clarity and focus, and enable better ongoing engagement.

1. pinipa
Change management in a digital era
Faith Forster, Founder & CEO

2. The evolution of change
Project discipline User adoption Engagement
80s 90s 00s 10s
Collaboration
Change itself
is changing

3. Change management in a digital era
Digitally enabled
Employee-led
Simple/ process-lite
Highly adaptable/ experimental

4. Emotional connection
The secret

5. Case study
New operations in post-war Iraq

6. Change is a contact sport
Case study: New operations in post-war Iraq

7. Expect the unexpected
Case study: New operations in post-war Iraq

8. Listen
Case study: New operations in post-war Iraq

9. Tap into existing energy
Case study: New operations in post-war Iraq

10. 1. Where: Define big ideas & success criteria
2. What: Crowdsource ideas & create projects
3. How: Co-deliver projects & measure results
Rethinking engagement

11. Thank you
faith.forster@pinipa.com

12. Where are we heading & why?
Programme overview:
1. Articulate the big idea
2. Sponsor’s message on why it is
important
3. Set the strategic objectives
4. Share context/ strategy documents
Value delivered:
• Aligned employees
• Clarity & focus
• Better, ongoing engagement for project
initiation
Project team/
leader
Employees Automated

13. What can we do to get there?
Crowdsource ideas:
1. Crowdsource who should be involved
2. Crowdsource ideas
3. Discuss the possibilities & constraints
4. Develop & share proposals
5. Convert ideas to projects
Value delivered:
• Better decisions to create better solutions
• Reduced time to determine solutions
• Employees drive process improving
ownership & reducing costs for project
specialists
Project team/
leader
Employees Automated

14. How can we create this?
Co-deliver projects:
1. Crowdsource suggestions
2. Make decisions
3. Develop plan (milestones & activities)
4. Monitor progress
5. Manage benefits & risks
Value delivered:
• Clarity & alignment of roadmap
• Keep employees actively engaged
• Reduced time coordinating projects &
time to execute
• Utilise consultants for high value work
Project team/
leader
Employees Automated