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Leaderships Influence on Safety Culture
FEPA Conference – Orlando, 2012
Mark Wiese / NASA KSC
2

Speaker Background
3
4
5
6




      Critical, High Risk, Hazardous
NASA                               Energy Pipeline
•   Processing & Launch            •   Maintenance & Sustainment
•   Fueling                        •   Gas & Liquid Transfer
•   Cryogenic Fuel Storage         •   Fuel Storage
•   Complex Lifting Operations     •   Regulation of Pressure/Temp
•   Integration of Workforce       •   Integration of Workforce
•   Multiple Skill Sets            •   Multiple Skill Sets
•   Various Companies              •   Various Companies
•   Government Insight/Oversight   •   Government Insight/Oversight
7



Primary Goal – Mission Success
8



Safety before Mission Success
  Why? - People & Family
9



How to best achieve Safety?
• Process Driven is one way…
 ▫   OSHA
 ▫   VPP
 ▫   ISO-9000
 ▫   CMMI
 ▫   Standards
 ▫   Regulations
 ▫   Etc. etc. etc.



                  Processes do nothing without
10



Why Culture?
• Project Management is required to achieve our goals?
  ▫ Cost
  ▫ Schedule
  ▫ Technical

• People & Teams are the true key to a successful project
  ▫ You can effectively manage your cost, schedule, and
    technical requirements through your people and the
    diversity of your team

• Assure Safety remains a primary value of your People
  ▫ As a Leader you must
11



Leadership Drives Culture
• Share the vision, no matter how big or small
• Explain the connection of the job to society
• Foster communication

• Influence a workforce that openly communicates
  concerns and discusses solutions

 ▫   Remove fear of “speaking up”
 ▫   Establish a process for handling dissent & risk
 ▫   Empower Checks & Balances
 ▫   Do not limit the Decision Makers
12



Branding Influences Behaviors
• Drive home the “Brand”, the “Mission”
• Explain the “Way we operate” & “Why”
• Don’t forget your history… revisit often
13



The Power of Brand Recognition
• Why does “Branding” your organization work?
 ▫ Inspires
 ▫ Connects the Mind & Heart
 ▫ Lasting

• How do well known organizations differentiate
  their brand to you?
      “Just Do It”
      “Be all you can be”
      “Breakfast of champions”
      “Think Different”
14



Culture as it applies to teams
Culture: the set of shared attitudes, values, goals, and
 practices that characterizes an institution or organization
 (www.merriam-webster.com)

• Strong cultures immediately invoke emotions

• What culture exists in your team today (+/-/neutral)?

• As a leader you can take steps to re-shape a team culture

• As a team member, you can influence a culture

• Safety is a Prime Value
  ▫ Only when it is a part of your Culture
  ▫ Being a force fed process alone will not establish the value
  ▫ Leadership must encourage the behavior by example
15



So What?
• Cultures will form anyway
• Cultures can be negative and counterproductive
The right culture can cultivate your team to have…
16



Empower your team – take Pride

                  … leave a Legacy for others to follow

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2012 FEPA Presentation: Mark Weise

  • 1. Leaderships Influence on Safety Culture FEPA Conference – Orlando, 2012 Mark Wiese / NASA KSC
  • 3. 3
  • 4. 4
  • 5. 5
  • 6. 6 Critical, High Risk, Hazardous NASA Energy Pipeline • Processing & Launch • Maintenance & Sustainment • Fueling • Gas & Liquid Transfer • Cryogenic Fuel Storage • Fuel Storage • Complex Lifting Operations • Regulation of Pressure/Temp • Integration of Workforce • Integration of Workforce • Multiple Skill Sets • Multiple Skill Sets • Various Companies • Various Companies • Government Insight/Oversight • Government Insight/Oversight
  • 7. 7 Primary Goal – Mission Success
  • 8. 8 Safety before Mission Success Why? - People & Family
  • 9. 9 How to best achieve Safety? • Process Driven is one way… ▫ OSHA ▫ VPP ▫ ISO-9000 ▫ CMMI ▫ Standards ▫ Regulations ▫ Etc. etc. etc. Processes do nothing without
  • 10. 10 Why Culture? • Project Management is required to achieve our goals? ▫ Cost ▫ Schedule ▫ Technical • People & Teams are the true key to a successful project ▫ You can effectively manage your cost, schedule, and technical requirements through your people and the diversity of your team • Assure Safety remains a primary value of your People ▫ As a Leader you must
  • 11. 11 Leadership Drives Culture • Share the vision, no matter how big or small • Explain the connection of the job to society • Foster communication • Influence a workforce that openly communicates concerns and discusses solutions ▫ Remove fear of “speaking up” ▫ Establish a process for handling dissent & risk ▫ Empower Checks & Balances ▫ Do not limit the Decision Makers
  • 12. 12 Branding Influences Behaviors • Drive home the “Brand”, the “Mission” • Explain the “Way we operate” & “Why” • Don’t forget your history… revisit often
  • 13. 13 The Power of Brand Recognition • Why does “Branding” your organization work? ▫ Inspires ▫ Connects the Mind & Heart ▫ Lasting • How do well known organizations differentiate their brand to you?  “Just Do It”  “Be all you can be”  “Breakfast of champions”  “Think Different”
  • 14. 14 Culture as it applies to teams Culture: the set of shared attitudes, values, goals, and practices that characterizes an institution or organization (www.merriam-webster.com) • Strong cultures immediately invoke emotions • What culture exists in your team today (+/-/neutral)? • As a leader you can take steps to re-shape a team culture • As a team member, you can influence a culture • Safety is a Prime Value ▫ Only when it is a part of your Culture ▫ Being a force fed process alone will not establish the value ▫ Leadership must encourage the behavior by example
  • 15. 15 So What? • Cultures will form anyway • Cultures can be negative and counterproductive The right culture can cultivate your team to have…
  • 16. 16 Empower your team – take Pride … leave a Legacy for others to follow