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Tourism Marketing,
                                                        Web Marketing and
                                                        Destination Management
                                                        Consultancy



 Developing Tourism Outside of Established Localities
Destination marketing as a means to promote
  and sell the tourism products on the market
          taking into account the new players


                      FOURTOURISM©2012                                     1
CAP 00 | AGENDA

Agenda



1. The new tourism demand model
                                                    1.
2. The tourism board’s role
3. The small lands tourism product
4. Conclusions: small lands destination marketing




                        FOURTOURISM©2012                 2
01 | THE NEW TOURISM DEMAND MODEL

The European market is very tempting


         European market is a great opportunity
   but we must be aware that destinations operate in an
   environment that has changed radically in recent years.
The tourism demand is different from the past, and with it,
  has changed also the concept of the tourist destination.
        we passed from a modern tourism model
             to a postmodern tourism model


                        FOURTOURISM©2012                      3
01 | THE NEW TOURISM DEMAND MODEL

The postmodern tourism



                                       Even more
                                    traveller and
                                      less tourist
                                              Flickr © bartb_pt




                          4T©2012                         4
01 | THE NEW TOURISM DEMAND MODEL

 The postmodern tourism

              TODAY

        Product
       Experience
     Nowadays it is necessary to
      communicate focusing on

    Engagement
  We have to communicate the
 experiential product, the unique
emotions lived by the tourist when
he is on holiday in the destination


                                      FOURTOURISM©2012   5
01 | THE NEW TOURISM DEMAND MODEL

 The postmodern tourism



       Tourists look for
       AUTHENTICITY
 They look for a more natural
         dimention,
  true and genuine emotions
Small lands are a desired and a
 required product for all these
           reasons

                              FOURTOURISM©2012   6
01 | THE NEW TOURISM DEMAND MODEL

 The postmodern tourism


             The postmodern tourism in small towns

                               Advantages:
               It is social and environmental sustainable
Generates induced profits in all economic sectors and throughout the land
                 Enhances the small towns uniqueness
     Permit the economic and social development of smaller towns
    Enhance the traditions and culture that would otherwise be lost
                    Involves the entire local population



                              FOURTOURISM©2012                         7
02 | THE TOURISM BOARD’S ROLE

The new destination marketing


                THE FIRST CHALLENGE

                Make tangible your land
                              
           Make easy understand your product
           Build your offer thinking like a tourist
          See the destination with tourist’s eyes

                         FOURTOURISM©2012             8
03 | THE SMALL LANDS TOURISM PRODUCT

The product: the key of success

     If you promote a small land, a locality, a town,
  nowadays you have few possibilities of having success
      IF YOU DON’T HAVE TOURISM PRODUCT,
    PROMOTE THE DESTINATION IS MEANINGLESS

            DESTINATION                      PRODUCT
              MODEL                           MODEL




                          FOURTOURISM©2012                9
02 | THE TOURISM BOARD’S ROLE

The tourism board’s role

          The tourism board’s role in small towns
     Tourist flows are not generated independently:
   Destinations must present themselves to the market

                  Destination Marketing




                           FOURTOURISM©2012             10
04 | HOW TO SELL SMALL LANDS

Finally…


                              Build a
  Create                    small lands
experiental                 destination                    Content
 products                    strategy                     marketing




               Integrate                     Create
                   the                      awareness
              products in                      and
                clusters                     visibility



                              FOURTOURISM©2012                        11
04 | HOW TO SELL SMALL LANDS

The promo-commercialization

3 . HAVE A STRATEGIC PLAN: the two ways
   OBJECTIVE                                        AWARENESS + VISIBILITY
                              Online                                            Offline
   TOOLS         Trade Fiars, Advertising, Press         Contents, Photos, Videos, Social Platforms, Forums,
                Relations, Brochure, Trade Events,        Bloggers, Online Press, Travel sites, Review Sites,
                 Conventions, Roadshows B2C                               Paid online Media
   CHANNELS                                              Tourists, Influencers, Owned Media, Destination Sites,
                   Tour operators, DMC, travel
                                                                              Earned Media
                      agencies, IDS, OTAs
                                                                           2.0 Social Platforms
   ACTIVITIES                                            Search engine optimization, Search engine marketing,
                  Co-marketing, Co-advertising,           Social media oprimization, Video marketing, Email
                      Marketing affiliations             marketing, Community management, Blog trips, Cross
                                                                              marketing
   PURCHASE                                            TOURISM MARKET
                   Tour operator online & offline
                                                                            Direct purchase
                         Travel agencies
                                                      TOURIST ARRIVALS

                                           FOURTOURISM©2012                                                       12
04 | HOW TO SELL SMALL LANDS

The promo-commercialization

3 . HAVE A STRATEGIC PLAN                     THE INTEGRATED WAY

                    CONTENT MARKETING




  Content marketing is a new way to create awareness and visibility.
   It represent a perfect way for small lands to communicate their
                   value and offer online and offline.
    Content marketing concerns all about your small land tourism
            destination: videos, photos, texts, comments…
                                                        Source: Google Images
                           FOURTOURISM©2012                                     13
04 | HOW TO SELL SMALL LANDS

The promo-commercialization

3 . HAVE A STRATEGIC PLAN                                    THE INTEGRATED WAY

                              CONTENT MARKETING
               Photos       Texts               To get results small lands need to
  DMO




                Blog posts     Comments
                                                      adapt themselves to the
                       Videos
                                                  customers / users, giving them
           DESTINATION REPUTATION                  content that match with their
                                                  interests and with the greatest
                                                 possible variety of formats. Only
  Makret




           Travel agencies  Tourists
            Tour operators Social media         this way small lands can meet the
                                                       2.0 tourism demand.
                                          FOURTOURISM©2012                           14
04 | HOW TO SELL SMALL LANDS

The promo-commercialization

3 . HAVE A STRATEGIC PLAN                  THE INTEGRATED WAY

                 CONTENT MARKETING

       What should a small land destination do then?
     Should encourage the emergence of a community
    that communicate, promote, and put the small land
      destination in the market through dialogue, the
    storytelling, the listening and that know what others
    say about the destination, which is the sentiment on
          the network and monitor the reputation.
                        FOURTOURISM©2012                    15
Four Tourism Srl
                      Corso Ciriè 21 - 10152 Torino
                          Tel +39 011 4407078
                          Fax +39 011 5631427

                         Mail: info@fourtourism.it
                         Web: www.fourtourism.it
                               @fourtourism




La proprietà ed i diritti relativi al presente documento, ai sensi della Legge
nr.518/1992 in materia di “Diritti d’Autore”, sono in via esclusiva di Four
Tourism. Nessuna parte di questa presentazione può essere riprodotta e
l’eventuale utilizzo della stessa da parte di terzi deve essere
preventivamente autorizzato da Four Tourism.



                        FOURTOURISM©2012                                         16

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Oecd Trento Ejarque

  • 1. Tourism Marketing, Web Marketing and Destination Management Consultancy Developing Tourism Outside of Established Localities Destination marketing as a means to promote and sell the tourism products on the market taking into account the new players FOURTOURISM©2012 1
  • 2. CAP 00 | AGENDA Agenda 1. The new tourism demand model 1. 2. The tourism board’s role 3. The small lands tourism product 4. Conclusions: small lands destination marketing FOURTOURISM©2012 2
  • 3. 01 | THE NEW TOURISM DEMAND MODEL The European market is very tempting European market is a great opportunity but we must be aware that destinations operate in an environment that has changed radically in recent years. The tourism demand is different from the past, and with it, has changed also the concept of the tourist destination. we passed from a modern tourism model to a postmodern tourism model FOURTOURISM©2012 3
  • 4. 01 | THE NEW TOURISM DEMAND MODEL The postmodern tourism Even more traveller and less tourist Flickr © bartb_pt 4T©2012 4
  • 5. 01 | THE NEW TOURISM DEMAND MODEL The postmodern tourism TODAY Product Experience Nowadays it is necessary to communicate focusing on Engagement We have to communicate the experiential product, the unique emotions lived by the tourist when he is on holiday in the destination FOURTOURISM©2012 5
  • 6. 01 | THE NEW TOURISM DEMAND MODEL The postmodern tourism Tourists look for AUTHENTICITY They look for a more natural dimention, true and genuine emotions Small lands are a desired and a required product for all these reasons FOURTOURISM©2012 6
  • 7. 01 | THE NEW TOURISM DEMAND MODEL The postmodern tourism The postmodern tourism in small towns Advantages: It is social and environmental sustainable Generates induced profits in all economic sectors and throughout the land Enhances the small towns uniqueness Permit the economic and social development of smaller towns Enhance the traditions and culture that would otherwise be lost Involves the entire local population FOURTOURISM©2012 7
  • 8. 02 | THE TOURISM BOARD’S ROLE The new destination marketing THE FIRST CHALLENGE Make tangible your land  Make easy understand your product Build your offer thinking like a tourist See the destination with tourist’s eyes FOURTOURISM©2012 8
  • 9. 03 | THE SMALL LANDS TOURISM PRODUCT The product: the key of success If you promote a small land, a locality, a town, nowadays you have few possibilities of having success IF YOU DON’T HAVE TOURISM PRODUCT, PROMOTE THE DESTINATION IS MEANINGLESS DESTINATION PRODUCT MODEL MODEL FOURTOURISM©2012 9
  • 10. 02 | THE TOURISM BOARD’S ROLE The tourism board’s role The tourism board’s role in small towns Tourist flows are not generated independently: Destinations must present themselves to the market Destination Marketing FOURTOURISM©2012 10
  • 11. 04 | HOW TO SELL SMALL LANDS Finally… Build a Create small lands experiental destination Content products strategy marketing Integrate Create the awareness products in and clusters visibility FOURTOURISM©2012 11
  • 12. 04 | HOW TO SELL SMALL LANDS The promo-commercialization 3 . HAVE A STRATEGIC PLAN: the two ways OBJECTIVE AWARENESS + VISIBILITY Online Offline TOOLS Trade Fiars, Advertising, Press Contents, Photos, Videos, Social Platforms, Forums, Relations, Brochure, Trade Events, Bloggers, Online Press, Travel sites, Review Sites, Conventions, Roadshows B2C Paid online Media CHANNELS Tourists, Influencers, Owned Media, Destination Sites, Tour operators, DMC, travel Earned Media agencies, IDS, OTAs 2.0 Social Platforms ACTIVITIES Search engine optimization, Search engine marketing, Co-marketing, Co-advertising, Social media oprimization, Video marketing, Email Marketing affiliations marketing, Community management, Blog trips, Cross marketing PURCHASE TOURISM MARKET Tour operator online & offline Direct purchase Travel agencies TOURIST ARRIVALS FOURTOURISM©2012 12
  • 13. 04 | HOW TO SELL SMALL LANDS The promo-commercialization 3 . HAVE A STRATEGIC PLAN THE INTEGRATED WAY CONTENT MARKETING Content marketing is a new way to create awareness and visibility. It represent a perfect way for small lands to communicate their value and offer online and offline. Content marketing concerns all about your small land tourism destination: videos, photos, texts, comments… Source: Google Images FOURTOURISM©2012 13
  • 14. 04 | HOW TO SELL SMALL LANDS The promo-commercialization 3 . HAVE A STRATEGIC PLAN THE INTEGRATED WAY CONTENT MARKETING Photos Texts To get results small lands need to DMO Blog posts Comments adapt themselves to the Videos customers / users, giving them DESTINATION REPUTATION content that match with their interests and with the greatest possible variety of formats. Only Makret Travel agencies Tourists Tour operators Social media this way small lands can meet the 2.0 tourism demand. FOURTOURISM©2012 14
  • 15. 04 | HOW TO SELL SMALL LANDS The promo-commercialization 3 . HAVE A STRATEGIC PLAN THE INTEGRATED WAY CONTENT MARKETING What should a small land destination do then? Should encourage the emergence of a community that communicate, promote, and put the small land destination in the market through dialogue, the storytelling, the listening and that know what others say about the destination, which is the sentiment on the network and monitor the reputation. FOURTOURISM©2012 15
  • 16. Four Tourism Srl Corso Ciriè 21 - 10152 Torino Tel +39 011 4407078 Fax +39 011 5631427 Mail: info@fourtourism.it Web: www.fourtourism.it @fourtourism La proprietà ed i diritti relativi al presente documento, ai sensi della Legge nr.518/1992 in materia di “Diritti d’Autore”, sono in via esclusiva di Four Tourism. Nessuna parte di questa presentazione può essere riprodotta e l’eventuale utilizzo della stessa da parte di terzi deve essere preventivamente autorizzato da Four Tourism. FOURTOURISM©2012 16