Contenu connexe Similaire à Knowledge Management 2.0 - Enterprise 2.0 (20) Plus de Carl Frappaolo (15) Knowledge Management 2.0 - Enterprise 2.04. Knowledge Management
• quot;Leveraging collective wisdom and
experience to accelerate innovation
and responsiveness”
– C. Frappaolo,
“Exec Express
Knowledge Management,”
Capstone, 2006
© AIIM | All rights reserved 2 5. Knowledge Management
• Which factors are critical for my business that
can be addressed by Knowledge Management?
• Which knowledge adds the most value?
• What are the highest priority initiatives?
• How do you create a
culture for sharing and learning? Bus. Strategy
• What tools are currently in
Strategy place?
• Which people need to be
empowered to contribute • What tools are needed to
And leverage knowledge? enable the environment?
• Are priorities aligned with People Technology
• How do you fill the gap?
measurements?
Process
• Are the right processes in place to
©
- disseminate, share and apply knowledge to
- capture, refine and create knowledge 21
- deliver business value? 6. Enterprise 2.0
quot;A system of web-based technologies
that provide rapid and agile
collaboration, information sharing,
emergence and integration capabilities
in the extended enterprise”
– AIIM Market IQ Q1 2008
© AIIM | All rights reserved 2 10. Worker Models for Worker Models 2.0
Technology & Cultural Enterprise
Isolated
Fully Engaged
Islands of Me One-way Me Team Me Proactive Me Two-way Me Islands of We Extended Me
2.0
2.0
1.5
1.5
1.0
1.0
© AIIM | All rights reserved 8
© AIIM | All rights reserved 6 12. Carried Away with
Technology
Awkward, disjointed and intrusive
interfaces for Knowledge input &output 15. KM Had Success in
(Some) Organizations
(But in some, KM is a dirty word if
known at all) 20. Brains...
Can’t hire the talent you
want,
aren’t tapping the talent
you already have,
watching talent walk out
the door . 21. NOTE TO SELF:
Yes, It
Does!
KM
u gh T
n tho OU
Eve ot AB
is n tech, O it
D
ard to tech
It ’s h OUT
H
WIT 23. Knowledge Management
• Which factors are critical for my business that
can be addressed by Knowledge Management?
• Which knowledge adds the most value?
• What are the highest priority initiatives?
• How do you create a
culture for sharing and learning? Bus. Strategy
• What tools are currently in
Strategy place?
• Which people need to be
empowered to contribute • What tools are needed to
And leverage knowledge? enable the environment?
• Are priorities aligned with People Technology
• How do you fill the gap?
measurements?
Process
• Are the right processes in place to
©
- disseminate, share and apply knowledge to
- capture, refine and create knowledge 21
- deliver business value? 25. A Technology Map to KM
Knowledge complexity
Explicit Tacit
Intermediation Wikis, Blogs, SNA E
M
E
Externalization Wiki, Blog, podcasting, R
G
Internalization RSS, Mashup, Search/Social Tagging &
E
Bookmarking N
C
Mashup, RSS
Cognition E
Low Barrier 26. Knowledge Management
• Which factors are critical for my business that
can be addressed by Knowledge Management?
• Which knowledge adds the most value?
• What are the highest priority initiatives?
• How do you create a
culture for sharing and learning? Bus. Strategy
• What tools are currently in
Strategy place?
• Which people need to be
empowered to contribute • What tools are needed to
And leverage knowledge? enable the environment?
• Are priorities aligned with People Technology
• How do you fill the gap?
measurements?
Process
• Are the right processes in place to
©
- disseminate, share and apply knowledge to
- capture, refine and create knowledge 21
- deliver business value? 27. ?
Worker Models for Enterprise 2.0
Isolated
Fully Engaged
Islands of Me One-way Me Team Me Proactive Me Two-way Me Islands of We Extended Me
2.0
2.0
1.5
1.5
1.0
1.0
© AIIM | All rights reserved 8
© AIIM | All rights reserved 6 28. Knowledge Management
• Which factors are critical for my business that
can be addressed by Knowledge Management?
• Which knowledge adds the most value?
• What are the highest priority initiatives?
• How do you create a
culture for sharing and learning? Bus. Strategy
• What tools are currently in
Strategy place?
• Which people need to be
empowered to contribute • What tools are needed to
And leverage knowledge? enable the environment?
• Are priorities aligned with People Technology
• How do you fill the gap?
measurements?
Process
• Are the right processes in place to
©
- disseminate, share and apply knowledge to
- capture, refine and create knowledge 21
- deliver business value? 30. Web 2.0 = E2.0
AIIM Market IQ - The State of the Market