Global College Malta offers a set of specially designed short courses, which are designed to increase your effectiveness at work and enhance your CV. The short courses will be delivered by Dr Ashok Srivastava, an experienced senior lecturer and full-time member of staff of Global College Malta, who also lectured in Dubai, USA and other countries. This training program / workshop helps first-level managers/ supervisors de¬velop and apply key supervisory skills at work. It is intended for a wide group of supervisors / first level managers. It covers key skills which supervisors need to improve their own work performance and enhance the productivity of staff working under them. Length: 3h

1. S U P E RV I S O RY
SKILLS
SUPERVISORY SKILLS 1

2. SUPERVISION
Supervisors are managers who coordinate the
efforts of others and use organizational resources to
accomplish stated goals.
Supervisors report to middle managers and directly
supervise non-managerial workers.
Is supervising right for you? Answer the given
questions!!!!
SUPERVISORY SKILLS 2

3. Types of General Supervisory / Managerial
Skills
• Technical Skills
• Human relations Skills
• Conceptual Skills
• Decision making Skills
• Knowledge Skills A supervisor is a
manager at the first
level of
management.
Dr. AKS Supervisory Skills 3

4. Characteristics of a Successful Supervisor
Dr. AKS Supervisory Skills 4

5. General Functions of the Supervisor
Dr. AKS Supervisory Skills 5

6. Key Skills of the Supervisor
• Communication
• Motivating Employees
• Problem Employees : Counseling &
Discipline
• Managing Conflict & Change
Dr. AKS Supervisory Skills 6

7. Are you an effective listener?
Dr. AKS Supervisory Skills 7

8. 11
Motivating Employees
In business, willingness is just as
important as ability.
—Paul G. Hoffman
Dr. AKS Supervisory Skills 8

9. 12
Problem Employees:
Counseling and Discipline
The only difference between a problem and a solution
is that people understand the solution.
—Charles Kettering,
engineer and inventor
Dr. AKS Supervisory Skills 9

10. 14
Managing Conflict and
Change
The Net was forcing us to
learn fast, change
fast, even fail fast. The
only thing wrong with
making mistakes would be
Dr. AKS
not learning from them.
Supervisory Skills 10
—Scott Cook,

11. About Global College Malta
 Global College Malta (GCM) is the first European College offering
university degrees according to British standards in SmartCity Malta.
 Global College Malta is approved by the National Commission for
Further and Higher Education.
 We are proud to offer a set of specially designed short courses,
which are designed to increase your effectiveness at work and
enhance your CV. The short courses will be delivered by Dr Ashok
Srivastava, an experienced senior lecturer and full-time member of
staff of Global College Malta, who held lectures in Dubai, USA and
other countries.
CCC Training Program 11

12. This training program / workshop helps
first-level managers/ supervisors
develop and apply key supervisory skills
at work. It is intended for a wide group
of supervisors / first level managers.

13. SMARTCITY MALTA