This Is Compass

This is Compass
Health,
Our Vision and Management Governance Code of MAP People Policies and
Safety and Procedures
Business Values Structure Framework Ethics
Environment

An introduction to
the way we work
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V1.2 November 2007
This document is for internal use only
Intro

This is Compass
Health,
Environment

Welcome to This is Compass. This document’s purpose is to provide
you with a simple introduction to Compass so that you can be clear about
what we do and the way we do business.
Our aim is to make Compass a truly great company, world-class in
our market, renowned for the quality of our people, service and results;
and to share the benefits of our success with our customers,
shareholders and our people.
To achieve this we want you to drive the performance in your part of the
business within the common Group operating framework and principles
set out in this document.
Together as a Group we will be successful in achieving our goals.
You can count on my support.

Richard Cousins, Group Chief Executive

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V1.2 November 2007
Intro

This is Compass
Health,
Environment

Our Business
> Our Business
Objective
> Our Operating
Philosophy Our Business Objective is to deliver shareholder
value by leveraging the benefits of being a Group,
> Our Services
delivering structured growth in our chosen
> Support Services
markets and achieving our vision to be a
> Our Sectors
world-class provider of contract foodservice
> Consumer Brands
and support services.
> Geographies

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V1.2 November 2007
Intro

This is Compass
Health,
Environment

30-SECOND
OVERVIEW

Our Operating Philosophy > Our business
> Our Business objective is to
Objective deliver sustainable
Our mission is to have everyone • A clear Group framework of • A strong performance culture shareholder value.
> Our Operating in Compass committed to controls and procedures within and a Management Performance
> We provide food and
consistently delivering superior which country managing (MAP) framework focused on
Philosophy
support services.
service in the most effective way, directors are empowered to the five key drivers of profit:
for the shared benefit of our run their businesses
> Our Services > We focus on six
1. Client sales and marketing
clients, consumers, shareholders core market sectors.
• Delivering the highest quality and 2. Consumer sales and
and employees.
> Support Services service performance, whilst at the marketing > We operate in around
Achieving this requires: same time relentlessly driving to 70 countries.
3. Cost of food
> Our Sectors be the lowest cost, most efficient
• A strategy focused on contract 4. Unit costs
provider
> Consumer Brands foodservice and support services;
5. Above Unit costs
developing our existing expertise • Setting the highest standards for
> Geographies and strengths in contract corporate governance and
foodservice and support services responsible business practice,
in those sectors and countries including all aspects of business
that have real prospects for conduct, health, safety and
growth, as well as providing the environmental practices
global capability necessary to
support our growing international
client base

Continued >>

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V1.2 November 2007
Intro

This is Compass
Health,
Environment

30-SECOND
OVERVIEW

Our Operating Philosophy > Our business
• Adhering to our guiding principles… shareholder value.
> Our Operating - Health, Safety and
Philosophy Environment First
support services.
- Delivering for Clients
and Consumers
core market sectors.
- Developing our People
> Support Services
and Valuing Diversity > We operate in around
70 countries.
- Profitable Growth
> Our Sectors
- Constant Focus on
> Consumer Brands Performance and Efficiency
…and living our values:
> Geographies
- Openness, Trust and Integrity
- Passion for Quality
- Win Through Teamwork
- Responsibility
- Can-do

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V1.2 November 2007
Intro

This is Compass
Health,
Environment

30-SECOND
OVERVIEW

Our Services > Our business
Foodservice • Profit & loss. We have control Vending is an important part of shareholder value.
> Our Operating We provide foodservice in captive over the offer to the consumer our offer. In North America we
or semi-captive environments in and set the price. This type of provide integrated foodservice and
Philosophy
support services.
our chosen sectors. Contracts with arrangement usually occurs where vending through our own route
our clients are normally based on there is little or no client subsidy. vending operation. In the UK,
four models: Europe and the rest of the world core market sectors.
• Concessions. We pay an agreed
we mainly deliver it either through a
> Support Services • Management fee. All of the percentage of revenue for the right > We operate in around
third party or a combination of us
operating costs are paid by us to trade at the clients’ premises. 70 countries.
> Our Sectors and a third party.
and recharged to the client along This type of arrangement is widely
with an agreed fee. This type of used in the leisure sector.
> Consumer Brands arrangement is most often used
where the client is subsidising
> Geographies the food offer.
• Fixed price. The client pays an
agreed price for a specified range
of services. This may be varied, for
example, if the number of
consumers changes considerably.

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V1.2 November 2007
Intro

This is Compass
Health,
Environment

30-SECOND
OVERVIEW

Support Services > Our business
Our aim is to provide our customers Core Services We provide these either as single shareholder value.
> Our Operating with a complete food and support or multiple services, and as a fully
We provide 8 core services, based > We provide food and
services solution. integrated solution, which in
Philosophy on distinctive competencies: support services.
countries that have a well
Our strategy for developing the
• Cleaning developed support services
support services market is to initially
capability includes a range of core market sectors.
• Housekeeping
focus on developing the B&I and
extended services.
> Support Services Healthcare markets by delivering a > We operate in around
• Business & Office Services
consistent capability in a core 70 countries.
> Our Sectors • Health, Safety & Security
set of services in a core group of
countries, and continuing to extend
• Project Management
> Consumer Brands this in a disciplined way. Alongside
• Logistics & Transport
this we will continue to develop the
> Geographies successful model we have for
• Building & Operations
delivering integrated support
Maintenance
services in the Defence, Offshore
• Outdoor
and Remote Sites sector.

Continued >>

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V1.2 November 2007
Intro

This is Compass
Health,
Environment

30-SECOND
OVERVIEW

Support Services > Our business
shareholder value.
> Our Operating Business
House- Food- Security
Cleaning
Philosophy & Office
keeping services Services
support services.
Services
“Food”
“Hygiene” “Support” “Hospitality” “Trust”
> Support Services
> We operate in around
Client Core 70 countries.
> Our Sectors
Business
> Consumer Brands
> Geographies Project Logistics & Building Ops
Outdoor
Management Transport Maintenance
“Efficiency” “Environment”
“Reliability”
“Innovation”

Compass People/
Geographical
Health & Self Global
distinctive Innovation Service/
scope/size
Safety Performer Consistency
competencies Quality

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V1.2 November 2007
Intro

This is Compass
Health,
Environment

30-SECOND
OVERVIEW

Our Sectors > Our business
Business & Industry It is our consumer focus that drives Fine Dining shareholder value.
> Our Operating the development and innovation
No-one understands food at work Food is at the heart of what we > We provide food and
in our food offers, brands and
Philosophy quite like we do, whether it is in do and, often working with world- support services.
service and draws consumers back
offices, distribution or any other renowned chefs such as Gary
to our restaurants and food outlets
work environment. Providing a Rhodes, Albert Roux and Wolfgang
day in day out. We work with our core market sectors.
choice of quality, nutritious and Puck, we bring exceptional
clients to define and deliver the
> Support Services well balanced food for employees gastronomic creativity and flair, style > We operate in around
optimum solution from restaurants
through the working day is an and hospitality to executive dining 70 countries.
> Our Sectors to café style outlets and coffee bars
essential part of their motivation and rooms, prestigious social and cultural
to vending.
productivity. This spans everything events and world famous venues.
> Consumer Brands from on-site staff restaurants, We also provide a range of
in-house cafés and convenience multi-services based on our core
> Geographies stores to vending. In today’s market categories of services – Cleaning,
their expectations of quality, choice Housekeeping, Business & Office
and value are equally as discerning Services, Health, Safety, Security,
as you would find on the high street. Project Management, Logistics &
Transport, Building & Operations
Maintenance and Outdoor. These
can be provided either as an
integrated solution or on a stand
alone basis.

Continued >>

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V1.2 November 2007
Intro

This is Compass
Health,
Environment

30-SECOND
OVERVIEW

Education Healthcare & Seniors Our foodservice offer is broader than shareholder value.
> Our Operating just patient feeding and includes
From kindergarten to college, we One of the most demanding > We provide food and
staff and visitor restaurants and
Philosophy provide a nutritious, well-balanced markets in which we operate. support services.
convenience outlets.
diet to fuel the development of Dedicated professionalism, the
young minds and bodies. In the UK, very highest standards of food In terms of support services,
for example, we have already been safety and hygiene, working with we also provide a range of
> Support Services introducing menus that meet the UK clinical staff and having a detailed multi-services based on our core > We operate in around
Government’s new guidelines on understanding of the nutritional categories of services – Cleaning, 70 countries.
> Our Sectors nutritional standards for school needs of those we care for have Housekeeping, Business & Office
meals ahead of their 2008 deadline. made us a leader in this market. Our Services, Health, Safety, Security,
> Consumer Brands In the USA our Eat, Learn, Live innovative patient feeding Project Management, Logistics &
philosophy embodies our programmes, such as Catering Transport, Building & Operations
> Geographies commitment to help build strong to You, and the application of Maintenance and Outdoor. These
bodies and sharp minds with a Steamplicity, our system of steam can be provided either as an
healthy diet. cooking restaurant quality, fresh hot integrated solution or on a stand
meals, have revolutionised patient alone basis.
feeding, delivering a greater choice
of nutritious meals delivered to
order to the patients.

Continued >>

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V1.2 November 2007
Intro

This is Compass
Health,
Environment

30-SECOND
OVERVIEW

Sports & Leisure Defence, Offshore shareholder value.
> Our Operating & Remote sites
We have unparalleled experience in > We provide food and
Philosophy providing high quality foodservice for We provide vital workplace support support services.
some of the world’s most prestigious for people working in some of the
sporting and leisure venues, visitor most hostile and demanding terrains
attractions and social events. in the world from oil rigs in the North
> Support Services Sea to gold mines in the Australian > We operate in around
In addition we have the specialist
Outback. Our technical and logistical 70 countries.
in-house expertise and resources
> Our Sectors competence, commitment to health
to provide a single source for
and safety and ability to effectively
> Consumer Brands the complete marketing and
mobilise contracts have earned us
management of corporate hospitality
an enviable reputation for providing
> Geographies packages.
fully integrated food and support
services for global clients with
workers around the world.

Continued >>

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V1.2 November 2007
Intro

This is Compass
Health,
Environment

30-SECOND
OVERVIEW

Where there is sufficient market density in a country we have a portfolio shareholder value.
> Our Operating of sector operating companies that focus on a specific sector.
Philosophy
support services.
Key to Symbols
> Support Services
Business & Industry

70 countries.
> Our Sectors Fine Dining

Healthcare & Seniors

> Consumer Brands Education

Sports & Leisure

> Geographies Defence, Offshore & Remote sites

Vending

Continued >>

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V1.2 November 2007
Intro

This is Compass
Health,
Environment

30-SECOND
OVERVIEW

In countries that do not yet have critical mass we have shareholder value.
> Our Operating a single operating company providing multi-sector
solutions. Examples of this are Onama in Italy and
Philosophy
support services.
Seiyo Food-Compass Group in Japan.
> Support Services
70 countries.
> Our Sectors
> Consumer Brands In certain countries/markets we also operate joint ventures.
> Geographies Middle East Brazil India

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This is Compass
Health,
Environment

30-SECOND
OVERVIEW

Consumer Brands > Our business
In the foodservice market we shareholder value.
> Our Operating provide a range of in-house brands,
concepts and programmes, often
Philosophy
support services.
market segment or even client
specific. Examples of these include:
> Support Services
70 countries.
> Our Sectors
> Consumer Brands
> Geographies In addition we operate consumer
brands on a franchise basis in
certain countries and markets.
Examples of these include:

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V1.2 November 2007
Intro

This is Compass
Health,
Environment

30-SECOND
OVERVIEW

Geographies > Our business
Our global footprint is important in order to give us the scale and shareholder value.
> Our Operating coverage necessary to support and develop international clients.
Philosophy
support services.
Algeria Czech Republic Israel Nigeria Spain
> Our Services Angola Denmark Italy Norway Sudan > We focus on six
Argentina East Timor Japan Papua New Guinea Sweden
> Support Services
Australia Egypt Kazakhstan Peru Switzerland > We operate in around
70 countries.
> Our Sectors Austria Finland Luxembourg Philippines Thailand
Azerbaijan France Malawi Poland Turkey
> Consumer Brands Bangladesh Gabon Malaysia Portugal UAE
Belgium Germany Mali Qatar United Kingdom
> Geographies
Brazil Ghana Mexico Republic of Ireland USA
Canada Hong Kong Mongolia Romania Zambia
Chile Hungary Mozambique Russia
China Iceland Namibia Singapore
Colombia India Netherlands Slovakia
Croatia Indonesia New Zealand South Africa

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V1.2 November 2007
Intro

This is Compass
Health,
Environment

Vision and Values
> Our Vision
> Our Mission

Our Vision and Values framework captures in
> Our Guiding
Principles
words the spirit of Compass – what we want to
> Our Values be, what we believe is important and what we
want to be known for. This guides our everyday
decisions, actions and behaviours.

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V1.2 November 2007
Intro

This is Compass
Health,
Environment

30-SECOND
OVERVIEW

Our Vision – sets out what > Our Vision sets out
> Our Vision what we want to be.
we want to be
> Our Mission > Our Mission sets
out how we’re going
To be a world-class provider of contract foodservice
> Our Guiding to achieve this.
and support services, renowned for our great people,
Principles > Our Guiding
our great service, and our great results.
Principles literally
> Our Values guide our
decision making.
> Our Values set out
what we believe in.
> We refer to our
Vision, Mission,
Guiding Principles
and Values
collectively as our
Vision and Values.

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V1.2 November 2007
Intro

This is Compass
Health,
Environment

30-SECOND
OVERVIEW

Our Mission – sets out how we > Our Vision sets out
are going to achieve this
Everyone in Compass is committed to
consistently delivering superior service in the
most efficient way, for the shared benefit of
our customers, shareholders and employees.
decision making.
> Our Values set out
what we believe in.
> We refer to our
Vision, Mission,
Guiding Principles
and Values
collectively as our
Vision and Values.

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V1.2 November 2007
Intro

This is Compass
Health,
Environment

30-SECOND
OVERVIEW

Our Guiding Principles – these set out > Our Vision sets out
what guides our decision making
Health, Safety and Developing our People Constant Focus on
Environment First – and Valuing Diversity – Performance and Efficiency –
never to compromise on the to recognise the diversity and to deliver the highest quality and
health and safety of our customers contribution of our people. We performance, whilst relentlessly
and our people, and to manage create a work environment that driving to be the lowest cost,
decision making.
responsibly the impact that our is challenging and provides the most efficient provider.
business has on the environment. opportunities and support for > Our Values set out
everyone to develop, learn what we believe in.
Delivering for Clients
and succeed.
and Consumers – > We refer to our
to earn the continued loyalty of Profitable Growth – Vision, Mission,
our customers by consistently to deliver shareholder value through Guiding Principles
demonstrating why we are the disciplined, sustainable growth, and Values
first choice for quality, service, underpinned by strong governance,
collectively as our
value and innovation. that contributes to and leverages the
Vision and Values.
benefits of our global scale.

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V1.2 November 2007
Intro

This is Compass
Health,
Environment

30-SECOND
OVERVIEW

Our Values – these set out what we collectively > Our Vision sets out
believe in and guide our behaviours
Openness, Trust Win Through
and Integrity Teamwork Can-do
We set the highest ethical and We encourage individual ownership, We take a positive and commercially
professional standards at all times. but work as a team. We value the aware “can-do” approach to the
We want all our relationships to expertise, individuality and opportunities and challenges we face.
decision making.
be based on honesty, respect, contribution of all colleagues,
fairness and a commitment to working in support of each other > Our Values set out
open dialogue and transparency. and readily sharing good practice, what we believe in.
in pursuit of shared goals.
> We refer to our
Vision, Mission,
Passion for
Guiding Principles
Quality Responsibility
and Values
We are passionate about delivering We take responsibility for our
collectively as our
superior food and service and take actions, individually and as a Group.
Vision and Values.
pride in achieving this. We look to Everyday, everywhere we look to
replicate success, learn from make a positive contribution to the
mistakes and develop the ideas, health and wellbeing of our
innovation and practices that customers, the communities we
will help us improve and lead work in and the world we live in.
our market.

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V1.2 November 2007
Intro

This is Compass
Health,
Environment

Management
> The Group Board
> The Group Executive
Committee

Structure
> Forums
> Group Managing
The management structure of the Group
Directors &
Country/Sector sets out clear roles, accountabilities
Leadership Teams
and levels of authority within our overall
> Group Functions
corporate governance framework.

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This is Compass
Health,
Environment

30-SECOND
OVERVIEW

The Group Board > The Group Board
> The Group Board has ultimate and
legal responsibility for
> The Group Executive The Group Board has ultimate and customers and suppliers, • The Group’s dividend policy the overall conduct of
Committee legal responsibility for the overall as well as the social and legal the Group.
• Establishing the Group’s corporate
conduct of the Group and its powers, responsibilities we have to the
governance framework and internal > The Group Executive
> Forums authorities and duties are set out in communities in which we operate.
controls, including the Committee is
its Articles of Association as a UK
The scope of the Board’s role covers: establishment of Group Board
> Group Managing responsible for all
Public Limited Company (PLC).
sub-committees, their membership
aspects of the
• Approval of the Group’s strategy
Directors & The Group Board is headed by and terms of reference
and operating framework Group’s operations
Country/Sector the Chairman.
• Changes in the capital structure and performance.
• Approval of the Group’s Annual
Leadership Teams The Board comprises a majority of of the Group and in particular
Report and Accounts and Interim > The Group Managing
Non-executive Directors, led by the the issue of allotment of shares
Financial Statements
> Group Functions Directors oversee the
Chairman, in addition to the Executive in the company
performance of
• Appointment and removal of
Directors; this ensures that there is
• Approval of Treasury and tax policies country and sector
Group Directors and the Company
always a voting majority represented
businesses within
Secretary, and Board succession • Review of the Group’s corporate
by strongly independent and highly
geographic regions.
planning responsibilities, including safety,
experienced Non-executive Directors
health and environment
in guiding the decisions of the Board • Appointment and removal of
to align with the best interests of the Group’s auditors and their • Approval of any notice of
its shareholders. remuneration General Meeting and any other
communication to shareholders
In its dealings, the Group Board • Remuneration policy for Group
has regard to the interests of Board directors and other senior
Compass as a whole, its executives, including share
shareholders, its people, its incentive schemes Continued >>

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V1.2 November 2007
Intro

This is Compass
Health,
Environment

30-SECOND
OVERVIEW

The Group Board > The Group Board
> The Group Board has ultimate and
legal responsibility for
> The Group Executive The Group Chief Executive and The Group Chief Executive’s Role of the Non-executive the overall conduct of
Committee the Chairman are collectively responsibilities include: Directors the Group.
responsible for the leadership of the
• Delivering the Group’s financial Their role is to provide independent > The Group Executive
> Forums Group. The Chairman’s primary
and strategic targets challenge and scrutiny to the Committee is
responsibility is leading the Board,
business strategy and performance,
> Group Managing responsible for all
• Developing the Group’s strategic
a role which includes:
and the standards of corporate aspects of the
plan, in consultation with the
Directors & • Building an effective Board team governance, including financial Group’s operations
Chairman and setting targets
Country/Sector and evaluating its performance controls and risk management.
and performance.
and priorities
Leadership Teams • Ensuring effective communication
• Managing the operational running > The Group Managing
with shareholders, including
> Group Functions of the business Directors oversee the
running the Group’s Annual
performance of
• Building an effective Executive team
General Meeting (AGM)
country and sector
• Supporting the Group Chief businesses within
Executive in the development geographic regions.
and implementation of the Group’s
strategy

Continued >>

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V1.2 November 2007
Intro

This Is Compass

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