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Gladeana McMahon
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The art of effective communication
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Knowing Me Knowing You
1.
© Gladeana McMahon,
2013 KNOWING ME, KNOWING YOU The Art of Effective Communication GLADEANA McMAHON
2.
Why Communication Matters Improves
interpersonal skills/understanding Builds trust Diminishes conflict Increases profitability © Gladeana McMahon, 2013
3.
The Knowledge Base Martin
Seligman (1998) Psychologist, Cognitive Behavioural Therapist, originator of the Positive Psychology now part of mainstream psychological understanding. © Gladeana McMahon, 2013
4.
Positive Psychology Numerous
studies on many topics, health, psychological well-being, happiness, work, institutions, society etc Mainstream and integrated into work places, training programmes, coaching, education, mental health etc © Gladeana McMahon, 2013
5.
Positive Psychology Cultivates
leadership, teamwork, work ethic These support positive emotions All based on being able to communicate well © Gladeana McMahon, 2013
6.
Learned Behaviour © Gladeana
McMahon, 2013 Genetic Predisposition Bad News = 50% Genetic loading 10% Life events Good News = 40% minimum within individual control! Lyubomirsky, S., Sheldon, K. M., & Schkade, D. (2005). Pursuing happiness: The architecture of sustainable change. Review of General Psychology, 9, 111-131. USA
7.
Understanding Work Positive workplaces
understand the need for Variety of tasks Money doesn’t do it for all (intrinsic motivation, recognition, praise, flow) Focusing on strengths © Gladeana McMahon, 2013
8.
Building teams
(communication etc) Keeping staff motivated through positive feedback © Gladeana McMahon, 2013 Understanding Work
9.
© Gladeana McMahon,
2013 Gallup Survey, 2005 Understanding Work
10.
© Gladeana McMahon,
2013 Positive Managers have consistently higher performing teams Positive Managers have less absenteeism, communication difficulties and staff related issues Understanding Work
11.
© Gladeana McMahon,
2013 Blackberries, Computers, remote working, emails Poor Listening Skills Blocks to Communication
12.
© Gladeana McMahon,
2013 L = Listen (2 eyes, 2 ears and 1 mouth) E = Evaluate (motivations, possibilities) A = and (think before you speak) R = Respond(check out understanding) N = Now LEARN to listen
13.
© Gladeana McMahon,
2013 O = Occupation, history, role etc P = Personal E = Environment N = Non work activities OPEN to knowing people
14.
© Gladeana McMahon,
2013 Open Questions What, Where, How, When, why? OPEN to knowing people
15.
Resources : Books Positive
Psychology for Dummies, Gladeana McMahon & Averil Leimon, 2009, John Wiley & Sons. Effective Communications, the most important Management skill of all, John Adair, 2009, Pan Publishers © Gladeana McMahon, 2013
16.
Gladeana McMahon www.gladeanamcmahon.com www.cognitivebehaviouralcoachingworks.com
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