Smart Sourcing in een chaotische wereld

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Marco Gianotten is Oprichter en Managing Director, Giarte. Hij zal zijn visie geven op hoe bedrijven om moeten gaan met de enorme hoeveelheid Consumerised IT die de markt overspoelt. Marco publiceerde een aantal boeken waaronder ‘I love my IT Department' en heeft vaste columns en geeft regelmatig lezingen.

Technologie

marco@gianotten.com
Twitter: @Marco_Gianotten
www.outsourcingperformance.nl
www.ilovemyITdepartment.com

Smart Sourcing
in a Chaotic World

Cyber crime

Cloud
A
CH OS
Consumerization

Complexity IT landscape

Satisfied Tolerated Frustrated

0 T F

Satisfied + Tolerated / 2
Apdex = = 0,xx
Total Samples

‘F’ word in service culture

Logon time
Response time
Availability
Utilization
…
=
Experience

“Aim for the
moon. If you
miss, you may
hit a star.”

twitter/Marco_Gianotten

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