In most companies, customer relationships are not optimized with regards to professional email management. The sheer amount of emails and the lack of email processing follow-up prevent employees to answer customers within a satisfactory timeframe. Moreover, overflowing inboxes result in forgotten emails, a decrease in employee productivity and unhappy customers. Based on that observation, IMAIL offers solutions including smart routing to assign emails to the most competent available employee, email sharing between collaborators, email status progress, answer templates, a dashboard offering managers a global overview, etc… All those novel functionalities empower employees to provide more relevant answers in a shorter timeframe, which results in higher customer satisfaction and better customer relationship. Website : www.imail.solutions

2. PROBLEMS
Customer relationship

3. Problems
TOO MANY EMAILS + LONG RESPONSE TIME
= UNSATISFIED CUSTOMERS

4. Problems
NO EMAIL FOLLOW-UP
 FORGOTTEN EMAILS  UNSATISFIED CUSTOMERS

5. Problems
DECREASE PRODUCTIVITY RESULTING
FROM CLUTTERED INTERFACES

6. Problems
LONG RESPONSE TIME  UNSATISFIED CUSTOMERS

7. SOLUTIONS
to improve customer relationship

8. Solutions
WITH SMART ROUTING, EMAILS ARE SENT TO
THE MOST COMPETENT AVAILABLE EMPLOYEE
 FASTER, MORE RELEVANT ANSWERS

9. Solutions
EMAIL SHARING BETWEEN COLLABORATORS
 EMAILS ARE PROCESSED FASTER AND BETTER

10. Solutions
EMAIL PROCESSING PROGRESS STATUS
 NO EMAIL IS FORGOTTEN  SATISFIED CUSTOMERS

11. Solutions
CLEARER INTERFACES
ONLY EMAILS THAT REQUIRE PROCESSING ARE DISPLAYED  HIGHER PRODUCTIVITY

12. Solutions
RESPONSE TEMPLATES MAKE KNOWLEDGE SHARING EASIER
 SIGNIFICANTLY FASTER RESPONSE TIME

13. ADVANTAGES
of the IMAIL solution

14. Advantages
NOVEL AND INNOVATIVE OPERATION

15. Advantages
A GLOBAL OVERVIEW IS AVAILABLE FOR COLLABORATORS AND MANAGERS
 BETTER EMAIL PROCESSING  SATISFIED CUSTOMERS

16. Advantages
ENHANCED COMMUNICATIONS

17. Advantages
SATISFIED CUSTOMERS ARE LOYAL CUSTOMERS

18. Follow us on
www.imail.solutions