4. 22 & 23 November, 2012
Paris, France
Background on Lean at Menlo
• Getting started
• A person with a vision
• A key ingredient
• Check-Adjust
• The glass ceiling
Applying Value Streams in a DevOps Environment – Lear / Orzen 4
5. 22 & 23 November, 2012
Paris, France
Core Problems
External VOC Feedback:
• Cost and Delivery
• Quality
Applying Value Streams in a DevOps Environment – Lear / Orzen 5
6. 22 & 23 November, 2012
Paris, France
Core Problems (continued)
Internal VOC:
• Organizational Structure
• Project and Resource
Management
• Work-Life Balance
Applying Value Streams in a DevOps Environment – Lear / Orzen 6
7. 22 & 23 November, 2012
Paris, France
Experimental Countermeasures
Implementation of Value
Streams to address
standardization and flow:
• A “focused factory” concept
separating repetitive
production / operations
support work from project /
development work
Applying Value Streams in a DevOps Environment – Lear / Orzen 7
8. 22 & 23 November, 2012
Paris, France
Expected Improvements
External VOC:
• Reduce cycle time
• Allow better cost isolation
• Improve quality of
systems / processes
Internal VOC:
• Increase team focus on flow/
standardization
• Simplify scheduling
• Improve work-life balance
Applying Value Streams in a DevOps Environment – Lear / Orzen 8
9. 22 & 23 November, 2012
Paris, France
Implementation Approach
• Sold to IT managers first
• Documented value stream owner role
• Defined structure, boundaries and size of Value
Streams
• Socialized with team members and listened to
concerns
Applying Value Streams in a DevOps Environment – Lear / Orzen 9
10. 22 & 23 November, 2012
Paris, France
Implementation Approach (continued)
• Held Town Hall to address concern areas:
– Co-location
– Production support seen as low-value work
– Team member rotation
– Suitability for smaller teams
– Sensitivity to “factory” reference
Applying Value Streams in a DevOps Environment – Lear / Orzen 10
11. 22 & 23 November, 2012
Paris, France
Results – New Value Stream Organization
Operations
Sustained
Sales to
Startup
Projects & Enhancements
Pre-Sales Project Customer Quality Business
Integration TMS WMS
Support Mgmt Delivery Testing Intelligence
• Technical tools
• Job rotations
• Training
• Production turnover
Technical Customer Quality Business
Integration TMS WMS
Support Delivery Testing Intelligence
Production Support
Operations
Sustained
Applying Value Streams in a DevOps Environment – Lear / Orzen 11
12. 22 & 23 November, 2012
Paris, France
Results – IT Production Support
SMART Target 2011 2012 YTD
Critical Incidents resolved within 2 hours 28% 43%
High Incidents resolved within 4 hours 47% 54%
Expedited Service Requests resolved within 1 day 62% 75%
Overall incidents resolved within defined SLOs 86% 88%
Problem Resolution Tickets Opened / Resolved 34 / 23 58 / 51
Savings from Problem Resolution Team Kaizens $99.164 $170,758
Application Occurrences Application Duration (hrs)
15 30,00
25,00
10 20,00
15,00
5 10,00
5,00
0 0,00
nov.-09
févr.-12
févr.-10
nov.-10
mai-10
févr.-11
nov.-11
août-10
mai-11
août-11
mai-12
août-12
nov.-09
févr.-10
nov.-10
nov.-11
mai-10
févr.-11
août-10
mai-11
févr.-12
août-11
mai-12
août-12
Applying Value Streams in a DevOps Environment – Lear / Orzen 12
13. 22 & 23 November, 2012
Paris, France
Results – IT Projects and Enhancements
SMART Target 2011 2012 YTD
Startups budget variance (+/- 10% budget) 58% 63%
Customer enhancement & R&D project budget variance
74% 72%
(+/- 10% budget)
Post Go-Live Defect Tracking NA 52%
Enhancement Cycle Time 22-34 Weeks 16-28 Weeks
2012 Initiatives:
• Post go-live defect tracking
• Design Oversight Committee
• Iterative Development Approach
• Improved Forecasting and Demand /
Resource Planning
• Warehouse Management
Enhancement Value Stream Pilot
Applying Value Streams in a DevOps Environment – Lear / Orzen 13
14. 22 & 23 November, 2012
Paris, France
Lessons Learned
• Key Role: Process Owner
• Transition duration
• Reliance on key resources
• “Big Picture” understanding
• Employee engagement
• Change management /
Current-to-future state
• Metrics and measurements
Applying Value Streams in a DevOps Environment – Lear / Orzen 14
15. 22 & 23 November, 2012
Paris, France
On-going Challenges
• Perception of Administrative
excess
• Low-hanging fruit is gone
• Keeping Lean fresh
• Manager engagement and
follow-up
• Metrics and measurements
Applying Value Streams in a DevOps Environment – Lear / Orzen 15
16. 22 & 23 November, 2012
Paris, France
What’s Next?
• Both Value Streams
• Projects &
Enhancements
• Production Support
Applying Value Streams in a DevOps Environment – Lear / Orzen 16
17. 22 & 23 November, 2012
Paris, France
Thank You!!
Mark Lear: Lear.Mark@con-way.com
Mike Orzen: Mike@MAOrzen.com
Applying Value Streams in a DevOps Environment – Lear / Orzen 17
18. 22 & 23 November, 2012
Paris, France
More Lean IT presentations and videos on
www.lean-it-summit.com
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