The document discusses Cisco's collaboration portfolio including updates to Cisco Unified Communications Manager, Cisco Unified Personal Communicator, virtual desktop infrastructure (VDI), and telepresence solutions. Key highlights include new features in Unified CM 8.5 like intercompany media engine and Android support, high availability support in CUPC 8.5, and the benefits of desktop virtualization for mobility, security, and business continuity. The portfolio aims to enable collaboration across a wide range of markets through solutions like telepresence and video integration.

1. Collaboration
Portfolio
Octubre 2011
Juan Pablo Denkiewicz
Solutions Development Manager SC
jdenkiewicz@la.logicalis.com

2. Agenda
 Update Unified Communications Manager
 Cisco Unified Personal Communicator
 VXI
 Telepresencia
 Q&A
2 Title

3. Arquitectura de Colaboración de Cisco
IP Mobile Customer Enterprise
Communication TelePresence Conferencing Messaging Social Software
Applications Care
s
Title

4. Cisco Unified
Communications Manager
Versión 8.5

5. Cisco Unified Communications Manager
 Nuevas soluciones de Colaboración
 Intercompany Media Engine
 Unified CM Session Management Edition
 Unified IP Phones
 Social Miner
 Mejora la experiencia del usuario
 Extension Mobility y RSVP cross-cluster
 Service Advertisement Framework
 Cisco EnergyWise
 Android, iPhone, Blackberry y Nokia
 Flexibilidad: virtualización
 Unified Computing System
Title

6. Business Edition 5000
 Hasta 500 usuarios
 Hasta 20 sitios
 Basado en 7828-I5 (Appliance)
 CUCM 8.5
 Unity Connection 8.5 (Basic and
Advanced licenses)
 Unified Presence (opcional – MCS server
needed)
 UCCX (opcional – MCS server needed)
 High Availability via SRST
6 Title
6

7. Business Edition 6000
 Hasta 1000 usuarios
 Hasta 50 sitios
 UC on UCS – C200M2 (ESXi required)
 CUCM 8.5
 Unity Connection 8.5
 Unified Presence (optional)
 UCCX (hasta 100 seats - opcional)
 High Availability (opcional)
 Licenciamiento UCL o CUWL
7 Title
7

8. Collaboration Mid-Market
Large but Simple
Collaboration Applications +
Multi Media Contact Center - IVR/CTI
(Closed Environment)
Business Video / TP
CM BE
6000
Influence
Unified
500 250 CM BE 5000 Communications
Telephony
100
Messaging
25
Business Telephony
Messaging Mobility
IT
– Mobility Contact Center
Market
Users
Collaboration
Video
Basic Telephony Small of Large
Voicemail AA (Branch Office)
–
– Solution Complexity +
8 Title
8

9. Cisco Unified Communications Manager Release
Roadmap
5.0 5.1 7.0 7.1 9.0
2004 2005 2006 2007 2008 2009 2010 2011
4.0 4.1 4.2 4.3 6.0 6.1 8.0 8.5
 Consistent releases at regular intervals helps in
business planning
 Moved from product releases to Solutions Releases
(Release 5.0 +)
Title

10. Cisco Cius
 Mobility Wi-Fi, 3G & 4G Cellular
Data
 HD Video – 720p TelePresence
Interop
 Virtualization Virtual Desktop
Integration
 Collaboration Complete Cisco
Portfolio
 Android OS Open and
Extensible
 User Experience Contacts
Driven
10 Title

11. Cisco IP Phones 9900 Series
 Diseño elegante y ergonómico
 Interactivo, multi-party H.264 business video
(camera)
 Display color de alta resolución (640 x 480)
 Display Touchscreen
 Puertos USB (x2) y Bluetooth
 Unified Video Camera o USB wired headsets
 Built-in Wi-Fi (IP Phone 9971 only)
 Conexión Ethernet alternativa
 Premier audio with HD voice
 Earth-friendly (deep sleep option, recyclable
plastics)
11 Title

12. Cisco Unified IP Phone 8941 5” diagonal, VGA,
Backlit, Anti-glare
Color Display
Earth-friendly Video Camera
Incoming Plastics
Call/Message
IEEE PoE Class 1
Waiting Indicator
Video Endpoint
Four
Programmable Programmable Soft-
Line/Feature Keys label Keys and Four
Two Handset Styles Fixed Keys
10/100 Ethernet
High-definition Switch Port
voice
Settings,
Directory and
Messages Keys Navigation Keys &
Select Button
Volume Rounded Ergonomic
Mute, Headset, Video Keys Transfer, Conference
Up/Down Key
Mute, Speakerphone & Hold Keys
12 Title Keys

13. IP Phones 6900 Series
Title

14. IP Phones 6900 Series
Title

15. Cisco Unified IP Phone 3905
 Price HW $100
 Essential SW $40
 Total: $140
 VG224-LA $100
 Analog user $40
 Phone $20
 Total: $160
Title

16. Cisco Mobility Integration
 Rich Mobility Features:
 Single Number Reach
 Session Handoff
 Visual Voice Mail
 Voice Dialing
 VoIP support and more
 Extend UC to Smart Phones of Your
Choices
 iPhone
 BlackBerry – via BlackBerry MVS
integration
 Nokia
 Android - NEW
Title

17. UC on UCS
 New Capabilities
 Server consolidation
 Power and facilities reduction
 Change management
 Repurpose and reuse
 Customer Benefits
 Lower capital expenditures
 Operational efficiencies
Title

18. Server Virtualization
 Reduce Total Cost of Ownership (TCO) w/server consolidation
 Industry leading hypervisor – Vmware vSphere (ESXi)
Unified CM
Virtualization
Unity Connection
Unified Presence
Unified CM
Unified Contact Center
On Cisco UCS
Express
C210M2 server
18 Title

19. Collaboration Client
Unified Personal
Communicator

20. Cisco Unified Personal Communicator
All-in-One UC and Collaboration Client Experience
 Presence and IM  Communications history
 SoftPhone and click-to-call  Visual voicemail
 Video and desktop sharing  Mobility
 Multiparty conferencing  Access in Microsoft apps
Title

21. CUP 8.5 – New Features
 Enhanced user experience  Media escalation
 Custom extensibility  Meeting escalation via WebEx
 New pane and tabs in the hub scheduling & WebEx SaaS
 CTI servitude (hidden mode)  Desktop video with 9900 & 8961
phones
 Window size & position remembrance
 CDP driver for 64-bit Windows
 Add contact from 1:1 chat window
 Headset API support
 Remove participants from group chat
 Away upon Windows lock  History and logging
 IM record avoidance
 Presence & IM
 Audio call log limit
 CUP 8.5 high availability support
 Federation with AOL  Microsoft integration
 Audio/video mode (no IM or no  Click to Call 8.0 functionality
presence) inclusion
 IM protocol handler (im: URI)  Click to IM 64-bit MS Office support
 Languages
Title

22. User Self
File Menus
Photo, name, availability state of
user him/herself Alternate access to
features
Directory Search
Find contacts by name or Conversation History
phone number
Missed Calls Indicator
Contacts Tab Click to show Conversation
Show and navigate History window
contacts list
Keypad
Rooms Tab Ad hoc dialing
Show and navigate
chat rooms
Add Contact
Extensibility Add federated contacts
Tab 3 tabs to show
Up to
HTML contents Contacts/Groups List
Sort contacts by
Left Pane status or name
Display new tabs
Photos
Desk Phone Control (Shown with expanded
view of console)
Un-check for soft phone
22 Title

23. Instant Messaging
Enhance Productivity, Instantly Communicate
 See who is available and how
 Instantly and effectively interact
 Enterprise class instant messaging
 Point-to-point chat
 Group chat
 Persistent chat
 Offline instant messaging
 Network-based presence
 Aggregated real-time presence
 Client login on desktop not required
 Integrates with Cisco Unified CM
 Calendaring from Microsoft Exchange
 Customizable availability status texts
 IM and presence with any 3rd party
XMPP clients
Title

24. Contact Management
 Either from corporate directory or as a
federated contact
 Groups list to help grouping and sorting
contacts for easier access
 Federated contacts & information can
manually added
 Add contact directly from chat window
 Administrative option (in CUP) to
control the user’s authorization for
presence and IM requests for others
Title

25. Directory Integration
 CUPC directly interfaces with corporate directory
 Supports Microsoft AD & OpenLDAP
 Predictive search algorithm using name, user ID, or phone number
 Resolves name and phone numbers
 Application Dial Rules
 Directory Lookup Rules
 Optimizes queries to directory by first searching the contact list and the
most recent contacts (up to 100)
Title

26. SoftPhone and Call Control Capabilities
 Click-to-Call
 SoftPhone or IP phone control
 Incoming call notification
 Ad hoc audio/video conference
 Media escalation
 Add/remove video, document, and
desktop sharing
 Visual voicemail
 One-click access to mid-call services
 Hold, transfer, park, etc.
 Mid-call handoff to mobile or
alternate number
Mid-Call Handoff
Title

27. Face-to-Face Video Communications
 Enhances collaboration and effectiveness
 Across campus or across the globe
 Simple user interface
 Click-to-call for voice and/or video
 Single number for voice and/or video
 Standards-based H.264 Video
 Advanced video call control
 Yields tremendous call/video user
experience
 Video resolution choices
 QCIF, CIF, VGA, HD ( 720p 30fps)
Title

28. CUP 8.5 High Availability (HA) Support
 High availability clustering in the
same data center or over the WAN Cisco Unified Presence
8.5
 Additional capacity per cluster Subcluster
 Up to 30,000 users in Cisco UC mode
 Up to 45,000 users in IM-only user 1A
mode Primar
y Node
 Microsoft exchange server 2010
calendar busy/idle status
 Expanded Cisco integrations XMPP
 CUPC 8.5, Quad 1B
Backup
 New administrative IM and presence SOAP Node
privacy controls
 New federations: AOL
Title

29. Microsoft Applications Integration
Office Integration Architecture
 Exact same architecture as
Microsoft Office Communicator
 Integration happens on user’s
desktop (no backend interface)
 ‘IMessenger’ Server APIs in
CUPC talks to Client in
Microsoft applications
 CUPC delivers presence
information to Microsoft
applications using COM between
IMessenger Server and Client
connection
Title

30. Microsoft Applications Integration
Office & SharePoint 2007
Title

31. Microsoft Applications Integration
Click to Call 8.0 Functionality Inclusion
 Same Click to Call experience on Microsoft Office applications with
CUPC
 New “ribbon” button in Office 2007 Word, Excel & PowerPoint
Title

32. Microsoft Applications Integration
Click to Call 8.0 Functionality Inclusion
 New “ribbon” button in Office Outlook 2010
Title

33. Microsoft Applications Integration
Office Outlook 2010
Title

34. Solution Components
Title

35. Desktop
Virtualization

36. 36 Title
36

37. Necesidades Detectadas
37 Title
37

38. Desktop Virtualization
 Separación física y lógica en el escritorio
 Gran variedad de dispositivos, aplicaciones en el data center
 El acceso desde el endpoint al escritorio virtual a través de la red
38 Title

39. Desktop Virtualization & Collaboration
 Data security and compliance  Video and voice
 Business continuity / agility  Interactivity
 Reduced TCO  Mobility
 Standardized IT experience,  Real time, high quality experience
customizable user experience
 Range of devices
39 Title

40. Enable IT to Serve the Business
Microsoft Windows 7 Migration Business Process Outsourcing
 Reduce costs by managing
 Reduce migration costs desktop applications and users
 Reduce application incompatibility centrally
 Extend life of existing  Centrally control sensitive data
desktop software  Streamline desktop and
application deployment
Remote Office and Branch Office Mobile Users
 Reduce costs by managing  Enable desktop access regardless
desktops and users centrally of network connection
 Centrally control sensitive data  Extend security and control of
 Streamline desktop and offline users
application deployment  Use local device resources
Contractors and Employee-Owned IT Business Continuity and Disaster Recovery
 Deploy and manage a desktop
 Support end-users working
image on employee-owned assets
from remote locations
 Centrally control desktops and
 Ensure desktops are available
data
24 x 7
 Provide separation between
 Quickly provision new desktops
corporate and personal desktops
40 Title

41. Cisco VXI Advantages
41 Title

42. VXI - Data Center Opportunites
42 Title

43. Virtualized End-to-End System
43 Title

44. Virtual Experience Clients – March 2011
44 Title

45. Cisco Cius
 H.264 video standard
 High-definition 720p
video
 Cisco TelePresence
Interoperability
 Built-in Cameras
 Dual Independent
Displays
 Supports Vmware and
Citrix
45 Title

46. VXC 21XX
46 Title

47. VXC 22XX
47 Title

48. El nuevo espacio de colaboración
48 Title

49. Portfolio de Telepresencia
Video en la operación

50. Visión Estratégica de Video
Any to Any
Transcoding
50 Title

51. Colaboración en mercados verticales
Business/Financial Manufacture
 Escalabilidad  Cadena de suministros
 Asesor remoto  Desarrollo de productos
 Time to Market
Government Education
 Manejo de situaciones  Acceso a Expertos
de crisis  Aula Virtual
 Seguridad
Healthcare
 Diagnostico remoto
 Interconsultas
51 Title

52. Pilares de la Telepresencia
High Definition One Botton to Clustering Interoperability
Wideband Audio Push Integration Webex
Low latency Meet Me Scalability VOD
Scheduling Standards Based Customer Care
Ad Hoc Intercompany
Touch Screen
52 Title

53. Portfolio Unificado de Telepresencia
Immersive Multipurpose Personal Solution Platforms
For dedicated rooms, An optimum For Telepresence Core Cisco
the best environment Telepresence experiences in Telepresence
for face-to-face virtual experience for the personal office, at components for
communications and widest range of home for customized and
collaboration existing conference telecommuting vertical applications
rooms and applications, and
environments while traveling
Terminales del Portfolio de Telepresencia
53 Title

54. Curva de Inmersión
El caso de uso del negocio
determina el dispositivo
Performance
Web Based Video Voice Based Video Telepresence
Price
54 Title

55. Telepresencia Inmersiva
55 Title

56. Salas Multipropósito – CTS 1300
 Telepresencia como valor agregado
 Para salas que se utilizan también para reuniones presenciales
 Misma calidad, menores restricciones
 Máxima calidad sin restricciones y con mejores prácticas sugeridas
 Aprovechamiento de metros cuadrados
 Para edificios de oficinas rentados o limitados en espacio
Hasta 6 participantes
Sistema Voice Switched
Colaboración Dual
56 Title

57. Salas Multipropósito – Serie Profile
 Solución de Telepresencia multipropósito para salas
 Disposición de Videoconferencia
 Menores requerimientos de espacio  La mejor opción para
 Máxima calidad, todo en uno sin cables ni accesorios “Punto de entrada”
 1080p y Colaboración
en distintos displays
 Distintas opciones de
Montaje
57 Title

58. Salas Multipropósito - Serie Profile
 Mejora la curva de adopción de la
tecnología con un diseño de
avanzada
 Homogeniza el uso de touch screen
en los dispositivos de comunicación
 Una solución única de integración
de dispositivos de audio y video que
permite reducir el uso de energía
58 Title

59. Profile 65’’
Profile 42’’ Profile 52’’
For large meeting
Quality experience High quality videoconference
rooms and
for small rooms for meeting rooms
collaboration space
Room Size
# of participants
Performance
59 Title

60. Portfolio Personal
On the Road Telecommuter / Office Executive Presence
Movilidad Escritorio Oficina
Movi con Precision HD EX60 EX90 CTS 500 CTS 1100
Broad portfolio options for many user communities
Extends Cisco Telepresence to IP Communications
9900
Series
Flexible Bandwidth options for scalability E20
60 Title

61. Telepresencia de Escritorio
61 Title

62. ¿Preguntas?
62 Title

63. ¡Gracias!
Juan Pablo Denkiewicz
jdenkiewicz@la.logicalis.com