Personalization and simplicity are everything for today's customer. Ask them the right questions to make sure you are meeting their expectation every time. If you want to know how Top Fortune 500 Companies increased their performance using Customer Feedback, download our free ebook: http://hubs.ly/H02-FST0

1. 9 Power
Questions for a
Better Customer
Experience

2. Customer experience involves knowing
exactly what your customers are looking
for, and then working hard to provide it.

3. Many businesses are already ahead of the curve
when it comes to knowing how to deliver a
superior customer experience.

4. Gartner reports that by the end of this year, 89%
of business will already be competing on
customer experience, confirming predictions
that by 2020 customer experience will overtake
price and product as a key brand differentiator.

5. 3 Ways to Improve
Customer Experience!

6. Fine-tune the customer experience

7. A study from Bain and Company shows that
while 80% of CEOs believe they deliver a
superior customer experience, only 8% of
their customers agree.

8. To uncover points of friction in the customer
experience, ask:
• 1) Overall, how satisfied are you with the customer service
experience that you received from us?
• 2) If you were less than totally satisfied, what could we have done
to serve you better?
• 3) How would you feel about recommending us to friends and
colleagues?

9. Simplify the customer experience

10. 94% of customers who have a low-effort
service experience will buy from that same
company again.
They want a pain-free way to be able to
access the information that they need.

11. To find out how low-effort your site is, ask the
following:
• 4) How easy is our website to navigate?
• 5) How happy are you with the speed and efficiency with which
you were able to find what you were looking for?
• 6) How happy are you with our attention to detail and
thoroughness?

12. Personalize the
customer
experience

13. If your business adopts a structured approach to collecting
and analyzing customer feedback, it will be much easier to
deliver personalized service, increasing the relevance and
impact of your business.
And there is no question that personalization is everything
for today’s customer.

14. Marketing-Interactive.com shares findings from a
study which demonstrates that 68% of consumers
are willing to provide more personal information in
exchange for more personalized and seamless
experiences that deliver faster resolutions.

15. To improve personalization, consider these
questions:
• 7) How happy are you with the extent to which we helped you
learn about our product and service?
• 8) How happy are with our ability to provide you with relevant
recommendations that are in the best interests of you or your
organization?
• 9) How well did we understand what you wanted?

16. A recent Forrester report shows how, across
all industries, good customer experience
correlates with customer loyalty.

17. Customer feedback survey should be part of your overall
brand experience.
Your well-design survey program should create a useful,
accurate, and timely channel for gathering customer
knowledge on a continuous basis, customer knowledge
which will enable you to align your ecommerce delivery
with the expectations of your customers.

18. 18
MyFeelBack is a SaaS software for collecting customer feedback
via ultra-targeted smart surveys.
Thousands of companies already use MyFeelBack to collect high
value customer insights, enrich their customer databases in real-
time and trigger marketing actions to boost sales conversions.
Our mission:
Turn customer feedback into opportunities for your business!
We help companies:
Spot trends directly impacting revenue
Identify areas of improvement
Make decisions quickly based on real time data
About

19. HOW TOP FORTUNE 500
COMPANIES INCREASED
THEIR PERFORMANCE USING
CUSTOMER FEEDBACK
DOWNLOAD FOR FREE NOW