Reporting the value of your managed services

Welcome to Alcohol Detection Systems

Brian Makela

Power of Collective

How can you consistently update your customers on your management without adding to your workload? In part three of our intro to remote monitoring and management we explore numerous areas of RMM reporting, making the distinction between good technical data for you and business reports for your customers: • Dashboards –Good for quickly troubleshooting an individual device • Analytics – Discover trends across devices and react accordingly • Customer reporting – Providing the information customers care about

EVCO Enroll- Onboarding Overview (1) (1)

Brian Allen

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RMM 101 part 3 -- analysis and reporting

MSP Manager is cloud-based service management software that helps you support customers and run an effective IT service business. It provides an agile, comprehensive suite of tools to create tickets, schedule technicians and bill customers – for a streamlined way to manage your business. Use MSP Manager to: • Create tickets and assign the best technician in seconds • Organize your service teams • Create account integrated invoices tailored to each customer’s needs • Track your business- see how many customers are being supported, how many billable hours are accumulated • And more! Join Product Marketing Manager Ali Mahmoud and Product Manager Drew Bradford as they introduce this great new addition to the SolarWinds N-able product family.

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ISConvergence

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Rmm101 server management

Welcome to Alcohol Detection Systems

Power of Collective

EVCO Enroll- Onboarding Overview (1) (1)

Sad Presentation

RMM 101 part 3 -- analysis and reporting

Odoo Help Desk

MSP Manager Launch Webinar

Invoicing Innovation - Taking Accounts Payable to the Next Level

Coupa Analytics: Actionable Insights to Optimize Your Spend

Opening Keynote - Unveilling Odoo 14

Atmosphere Coffee Break - Scripting & Order Entry

EnterpriseCube Brochure - US

Introducing our Alarm Receiving Centre

Coupa Savings-as-a-Service for Healthcare

Supplier Enablement: The Path to 100%

En vedette

Ces entreprises qui grandissent avec le numérique

La mobilité, les nouvelles solutions analytiques, les réseaux sociaux ou encore le Cloud Computing modifient en profondeur les secteurs d'activité car ces technologies impactent la manière dont les clients ou citoyens s'engagent avec les entreprises et les organisations publiques, la manière dont les collaborateurs échangent en interne et la manière dont les entreprises et organisations publiques conduisent leurs opérations. Si on perçoit que l'ensemble de la chaine de valeur est concerné, de nombreuses questions se posent quant à l'impact sur le personnel opérationnel: productivité, employabilité, autonomie, responsabilités, etc. Ce sont ces thèmes qui sont abordés dans cette étude réalisée par IDC France pour le compte de Microsoft. Trois secteurs d'activité ont été analysés (Industrie, Commerce et Distribution, Collectivités Locales) et la population des Cols Bleus étudiée, ouvriers et techniciens en charge de l’installation, de la maintenance et de l’entretien d'infrastructures, représente 4 335 000 salariés (source INSEE). Au sein de cette population, 78% utilisent un équipement informatique et 70% des solutions de productivité.

L'impact des technologies numériques sur les métiers du personnel opérationnel

inwink est un tout nouveau produit tout-en-un de gestion des évènements professionnels, qui a été lancé officiellement à l’occasion de l’évènement Microsoft experiences’16, début octobre. Microsoft experiences’16, un salon de 2 jours qui accueille 16,000 participants, 150 exposants et 350 conférences et sessions, a été entièrement géré sur le produit inwink. La solution est également utilisé par bon nombre d’autres annonceurs, tels que par exemple DELL EMEA pour son DELL EMC Entreprise Forum à travers l’Europe. inwink est développé par Infinite Square, un partenaire proche de Microsoft, qui a accumulé une très solide expérience depuis plusieurs années sur les solutions pour les événements. inwink, en synthèse, c’est : • un nouveau produit qui est le fruit d’une solide expérience accumulée depuis plusieurs années. La plateforme est robuste, et éprouvée, tout en étant à la pointe de la technologie. • un produit tout-en-un, tout intégré, modulaire, conçu pour gérer les évènements BtoB du plus simple au plus complexe ; • une solution fonctionnelle complète, depuis le site web, les inscriptions, badges, émargement, scan infra-rouge ou NFC, jusqu’à l’app mobile du participant avec networking et interactivité, les statistiques de présence en temps réel, etc. • une solution qui s’intègre avec les principaux outils de Marketing Automation et CRM Pour en savoir + : http://inwink.com/

Présentation inwink

Accelerating Managed Services

CompTIA

37 editeurs de logiciels et startups marketing

De nombreuses industries sont susceptibles d’être transformées par la technologie blockchain. Après une introduction rappelant ce qu’est la technologie blockchain, cette session vous donnera un aperçu sur la façon dont ce nouveau paradigme de gestion de la confiance peut bénéficier à des secteurs comme l’assurance, l’industrie (IoT, chaîne d’approvisionnement.), distribution d’énergie, services publics…

Blockchain au-delà de la finance : pourquoi toutes les industries sont concer...

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You’ve implemented the right kinds of activities to fill your sales funnel and have learned how to close more customers. Now, how do you maintain the momentum and measure your success? Part 2 of our special series focuses on building and managing a top-performing sales team. We will discuss: • How to maximize sales team efficiency through ongoing training • How to motivate your sales people • Reporting as a path to improvement and success • And more

Build your dream sales team part 2: the sales process

Despite the constant stream of drama-filled news about the latest security exploits, many businesses lag behind in making investments in patch management. Whether the mindset is “Windows updates itself” or “we’ll deal with problems as they occur” – many have yet to invest in a regular patch management program. Explaining patch management is not only necessary but is in fact vital to business productivity and continuity. Join N-able’s Scott Parker for some great data and hard numbers on patch management and some tips on how to get your customers on a regular patch management program. He’ll cover: • How to position patch management (and deal with common objections) • Where are the missing patches? • What are the consequences of unpatched systems?

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Build your dream sales team part 1 the funnel

Join Product Manager Shawn Zenz and Product Marketing Ali Mahmoud as they round out this series with a discussion about Automation Manager Policy based monitoring. AMPs are a new way for MSPs to easily automate tasks using N-able's streamlined “drag and drop” interface. AMP based monitoring can help you transform Proactive or Reactive workflows into meaningful, efficient monitoring including Self-Healing and Alerting and completely transforms the monitoring space. In this webinar Shawn will demonstrate how to: Create monitoring from Automation Policies Convert your existing PowerShell scripts into monitoring Automatically create PSA tickets to track automation work as billable time

Automating your ms world part 3 a brand new way to monitor with am ps web

More than any other service an MSP provides, a good data backup is priceless. There’s no better feeling than quickly restoring your customer to full operation after they have experienced a major failure. Protecting customer data is a crucial component of the IT services you provide – and now you can do it easier and more affordably with Backup Manager from N-able. Join SolarWinds N-able Sales Engineer Jason Murphy as he highlights how Backup Manager can help you: • Meet SLA Targets • Protect critical business data • Minimize business disruption

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Tracy Trottier

What if you could take all the repetitive tasks that your technicians handle on a daily basis and put 90% of them on autopilot? Without automation, MSPs are limited to managing a small handful of customers per technician. In this webcast we want to show you how you can automate the majority of your business, allowing each tech to manage up to 3x the number of customers. Join N-able’s Ali Mahmoud and Omar Kahiel for this informative webcast, and in just 30 minutes they will show you: • How putting common tasks on autopilot can drastically reduce your current workload • How automation allows you to support more customers with the same headcount • How the system can log automated tasks as billable hours

Automation -- Increase Your Customers Without Increasing Headcount

This three part series gives Managed Service Providers the tools they need to automate their most common maintenance tasks. To kick off the series Shawn Zenz demonstrates how you can eliminate hours of manual operating system maintenance through automation. Automating these tasks improves your profits and ensures that customers won’t miss out on their preventative maintenance. Join Shawn as he discusses and demonstrates: • Automation best practices for Windows™ workstations & servers • Demo of creating, saving and assigning policies to managed devices • Automatically creating PSA tickets to track automation work as billable time You won’t want to miss this.

Automating your Microsoft World Part one

Let’s face it - auditing and compliance are two subjects that very few MSPs take the time to invest in. That’s why we’re taking 30 minutes to talk about how you can provide auditing as a service by letting tools do the work for you. That way, the next time network vulnerability or compliance comes up in a conversation, you’ll not only be able to speak on the subject, but do something about it. Join Jason Murphy and Ali Mahmoud as they discuss how Audit Manager can help you successfully secure your customers by: • Ensuring customer compliance (e.g. PCI, HIPAA) • Comparing current network configuration to best practices (e.g. Microsoft Gold Standard) • Ensuring customer security through vulnerability assessment and remediation

Audit Manager -- Compliance made easy

In every industry, there are businesses who excel and dominate their market, enjoying a strong leadership position and market share. But they did not get there by chance or by good luck. Though a combination of careful planning, following best practices, setting achievable goals and having a clear vision as to where they want to be has led to their success. Listen to Ali Mahmoud, Product Marketing and Manager and Robert Jussup, Channel Sales Specialist as they share the 7 Keys to MSP Success and how our MSP partners have transformed their own businesses using these important 7 Keys, and how automation has been a key factor in that success. This interactive and informative discussion covers: • Why it’s important to create a plan with goals • How well do you really know your customers • The key steps in the MSP sales process

7 Keys to MSP Success

Providing managed services to your customers is more than just a proven method to retaining your existing customer base. By providing managed services, you create a recurring revenue stream that allows you to proactively plan for the growth of your business. Higher margins and a better business valuation are two of the additional benefits of providing managed services to your customer base. Not just for IT shops anymore, copier companies, Telco’s and VoIP companies are securing their place in their market by adding managed services to their business profile. This session will highlight how VoIP companies all over the world have followed N-able’s systematic approach to cross and up sell existing customers and execute on a new clients acquisition strategy to increase services revenue.

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Despite the constant stream of drama-filled news about the latest security exploits, many businesses lag behind in making investments in patch management. Whether the mindset is “Windows updates itself” or “we’ll deal with problems as they occur” – many have yet to invest in a regular patch management program. Explaining patch management is not only necessary but is in fact vital to business productivity and continuity. Join N-able’s Scott Parker for some great data and hard numbers on patch management and some tips on how to get your customers on a regular patch management program. They will cover: • How to position patch management (and deal with common objections) • Where are the missing patches? • What are the consequences of unpatched systems?

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It's never too late to make a New Year’s Resolution. In this webcast, we show you: The importance and value of regular reporting How to make reporting an easy and automated task Which reports are used by top-growth MSPs to quickly quantify the value of the services they offer Which reports can help position your organization as a “Trusted Advisor” and the go-to for all things IT What you should be looking for in a reporting solution How reporting can help your customers meet regulatory and compliance requirements

Resolve to Keep in Touch - Quantifying the MSP's Value to End Customers

75% of SMBs purchasing IT services do so reactively, forcing you to wait for their business. In this webinar we will show you how to proactively monitor these customer’s networks at no cost and generate reports- a strategy that builds recurring revenue from reactive customers. Listen in and learn about: • Using free licenses to collect information about a reactive customer’s network • Using discovery reports to identify upsell opportunities (Backup, AV, Patch) • Using business reports to build trust with reactive customer and win more business

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Join Product Manager Shawn Zenz as he rounds out this series with a discussion about Automation Manager Policy based monitoring. AMPs are a new way for MSPs to easily automate tasks using our streamlined “drag and drop” interface. AMP based monitoring can help you transform Proactive or Reactive workflows into meaningful, efficient monitoring including Self-Healing and Alerting and completely transforms the monitoring space. In this webinar Shawn will demonstrate how to: • Create monitoring from Automation Policies • Convert your existing PowerShell scripts into monitoring • Automatically create PSA tickets to track automation work as billable time

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Mobility, Self-service and Knowledge Management can increase productivity and satisfaction across Service Management business and power users, as well as decision makers. The reality is that they are not nearly adopted as much as they should be to achieve the expected business value inherent in their use. In this presentation see what is possible today, how to reap the benefits and value and see them in action. For more information on CA Service Management solutions, please visit: http://bit.ly/1wEnPhz

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In this webinar, Sales Engineer Omar Kahiel explores 2 Key uses for Report Manager: Auditing your Customer Environment with Report Manager: Gain a thorough understanding of your Customers’ networks using N-central’s comprehensive set of reporting tools. Omar will review the Network Assessment Report, the Hardware and Software Inventories, Patch Status and the Executive Summary Scorecard. Proving Your Value as a Managed Service Provider: Inform and impress your customers through improved quarterly meetings. Omar will discuss the benefits of quarterly client meetings and demonstrate how using the Executive Summary, Hardware Inventory and the Hardware Upgrade Planning Report to demonstrate your value.

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Join the SolarWinds MSP team as we introduce you to the newly released MSP N-central 11 remote monitoring and management platform. This webinar will explore how a powerful IT automation platform can make a significant difference to your service delivery, customer satisfaction and bottom line as a growing managed services provider. We will explore exciting new developments in Backup and Recovery, Patch management, Antivirus, Mac device support and of course the powerful, user-friendly Automation behind it all. This webinar will also include a special highlight of the all-new MSP Backup & Recovery software integrated into the latest version of MSP N-central. Come see why hybrid-cloud is the best way for you to manage backup for your customers.

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Did you have a solid business plan for 2016? Was this a good year for you and your business? Is your business better off today, than it was 12 months ago? Whether the answer is “yes” or “no”, do you want to know “why”? Knowing this information is critical to start your planning process for 2017! Here is your chance to see how a top MSP approaches the business planning process. Learn a proven process that will increase your sales and profits in 2016. Having the right business plan is at the center of success. Using simple methods that every IT provider can implement, Gary Pica built his MSP to over $500,000 a month in recurring revenue. What you will learn: • A real world approach to developing a winning business plan • Three tools that will increase your 2017 sales and profits • The top 3 mistakes most business owners make • One number that could change your life! IT solution providers’ and MSPs pay thousands of dollars to get Gary’s advice. Don’t miss this opportunity to change your business and change your life.

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Increasing monthly recurring revenue (MRR) is the top goal of all MSP. Unfortunately adding new MRR at the right price is a struggle for too many providers. However, top MSP’s are adding more recurring revenue today than ever before. Gary Pica is widely regarded as the definitive expert in the managed services sales process. During this session Gary will share the key math and science that drives the results of top providers. Gary’s process will give you a sales framework that will insure positive results. Key take ways for this event are: • Developing a winning sales formula • Why MSP sales people often fail • One change to drive immediate sales results This presentation will go right to the core of what separates the haves’ from the have not’s in the IT Sales. If adding new recurring revenue is critical to your business, you don’t what to miss what Gary has to say.

The Math and Science of Top MSP Sales Producers

Join SolarWinds N-able and StorageCraft to learn about getting a leg up on ransomware to keep your customers’ data safe and satisfied with your service. Recovering Your Customers From Ransomware Without Paying Ransom. No matter how strong your security management, ransomware continues to loom as a serious and credible threat to your customers’ data. Once your customer has fallen victim, they will look to you for help and expect results quickly. As an MSP delivering IT Services to your customers, at no time is your performance more important than in a recovery situation and your relationship with your customers is fully dependent on how quickly you can make your customer whole again. Join us for this webinar and you’ll learn: • Why backups are the best protection from ransomware threats • How ransomware can compromise your backups and lock up your data • Best practices on isolating backups from the threat of ransomware • Fast, simple recovery techniques for getting data and systems back online without paying ransom!

Recovering Your Customers From Ransomware Without Paying Ransom

Organizational waste and lack of productivity is more than a nagging workplace condition, it’s an epidemic that is undermining your businesses. To succeed in today’s commercial landscape, we must look for new ways to reduce this waste. How do you effectively reduce waste in an organization? How do you create a sustainable infrastructure to stay ahead of the competition? Efficiency expert Chris Day, Founder and CEO of IT Glue, talks about the sources of waste in your managed services business and the ways in which you can solve this challenge. Join Chris as he discusses topics such as: • Providing employees with access to information • Standardizing process • Reducing onboarding time • Efficiency • Transparency • Sustainable infrastructure

Freeing Minds - Reduce waste, improve efficiency

The top 10% of MSP’s enjoy profit margins that are 3 times the industry average. These top providers are not smarter and they don’t work harder, they simply focus on key metrics and priorities that drive massive results. Join MSP guru Gary Pica as he shares secrets that have transformed two of his MSP’s into industry leaders. You will take away ideas that you can immediately implement to improve results. During this session you will learn: • The most common mistake that kills profitably • 3 metrics that change the way you set priorities • A framework to ensure higher margins You will learn to calculate the unrealized profitability locked inside your business and develop a plan to unlock it. If higher profitability is your priority you don’t want to miss what Gary has to say.

The Math and Science of Top MSP Profitability

Some troubling statistics are emerging surrounding ransomware and the broad effect it is having on the IT industry and its customers: - Over 18 million dollars paid to ransomware thieves between April 2014 and June 2015. - More than 6 million detected ransomware attack attempts in Q4 2015. - 50% of all malware are now ransomware attacks. Industry experts agree that a staggering 93% of phishing emails now contain encryption ransomware. Many are opened by end users who don’t understand they are the targets of carefully crafted social engineering. Join Scott Parker and Bryan Zimmerman from SolarWinds N-able as they explore the rise of Ransomware and ways to educate and protect your customers.

How to Help Your Customers Protect Themselves from Ransomware Attacks

During this webinar, Gary will share proven methods for pricing and packaging your IT service offerings. If your recurring revenue is not increasing each and every month you need to hear what Gary has to say. During this webinar you will learn: • Pricing managed services and cloud: learn guidelines that will take the mystery out of pricing your support offering • Packaging your offering: Your support offering impacts sales, service delivery, and profit margins. • Learn the 3 most common mistakes IT providers make • Learn the answers to your burning questions: What should I include? How many offerings should I have? How should I present the offering? How you package and price your support offering is the most important decision most IT providers will make. Learn key best practices that ensure you will get it right.

Pricing and packaging for MSPs

MSP Manager provides an agile, comprehensive suite of tools to create tickets, schedule technicians and bill customers, giving you a streamlined way to support customers and manage your business. Use MSP Manager to: • Create tickets and assign the best technician in seconds • Organize your service teams • Create account integrated invoices tailored to each customer’s needs • Track your business- see how many customers are being supported, how many billable hours are accumulated • And more! Join Product Marketing Manager Ali Mahmoud for an in-depth look at this great new addition to the SolarWinds N-able product family.

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Despite great advances in security software in the last decade, malware has evolved into a multi-million dollar white collar crime industry. Many small and medium-businesses (SMBs) do not understand the impact malware can have on them until it is too late. Join N-able security expert Bryan Zimmerman for a discussion around the 5 biggest security problems your customers are facing and how you as their IT service provider can keep their data and networks safe and secure.

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Social media is arguably one of the strongest and most affordable marketing tools available to MSPs today. So why aren’t you doing more? In a recent survey, 76% of marketers said social media is actually helping their companies close deals. Additionally, social media is a great way to build the company culture, be seen and heard by partners, prospects and customers and learn a lot more about what makes the market tick. In this webinar, our experts from WhiteFox will provide you the Cliff notes on best practices around Social Media including where to play, how to play, what and when to post, who to engage with and what to avoid. Guest speakers include: • Marie Rourke, president, WhiteFox Marketing • Nicole Reisberg, social media strategist, WhiteFox Marketing

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Ticket management and tracking billable hours is time consuming for many managed service businesses. We’ve made the job easier with N-central 10 and our deepest ConnectWise integration yet. Join us on June 17th where we will review: • Setting up your ConnectWise integration with N-central (including billing profiles) • How to access & update tickets within N-central • Automatically creating & updating PSA Tickets based on actions taken in N-central

Getting the most out of your ConnectWise Integration with N-central

75% of SMBs purchasing IT services do so reactively, forcing you to wait for their business. This webinar will show you how to proactively monitor these customer’s networks at no cost and generate reports- a strategy that builds recurring revenue from reactive customers. Join Scott Parker and Somya Bahadur for this 30 minute presentation and learn about: • Using free licenses to collect information about a reactive customer’s network • Using discovery reports to identify upsell opportunities (Backup, AV, Patch) • Using business reports to build trust with reactive customer and win more business

June 09 - build recurring revenue from reactive customers

Welcome to our remote monitoring & management (RMM) introductory series. In this series we review the fundamentals of delivering managed services. In part one we review the core elements of workstation management including: • Streamlining workstation onboarding (Discovery, patching, AV deployment) • Automating weekly/monthly maintenance • Tips for faster support and how to avoid always using remote control Presented by the N-able team, this is a series you won't want to miss. Register today!

RMM 101 -- Workstation Management

The truth is that your customers don’t care about backup. They care about recovery. In this webinar, backup specialist Christophe Bertrand of Arcserve will talk about on simplifying backup and discuss the key things you need to focus on when providing disaster recovery services to today’s businesses. Join Christophe and the N-able team as we cover: • The impact of downtime on an average business and how to minimize data loss • Taking the complexity out of backup and talking about what matters • How you can measure data protection and meet your SLA

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With the adoption rate of cloud-based services showing no sign of slowing, MSPs need to ensure that they continue to generate revenue and create value. How do you move your customers to a cloud-based service without sacrificing revenue? How do you start, and how do you price and show value when hardware is seemingly out of sight and out of mind? Join Channel Manager David Weeks in a discussion focused on: • How to transition customers to a virtual environment and preserve revenue • The key to selling managed cloud services to reach the maximum addressable market • Demonstrating your value to customers • And more!

Managed Cloud and the MSP Market

Office 365 has been Microsoft’s fastest growing commercial product ever. 2014 revenues for Office as a whole were almost $2.5 billion and Office 365 was more than 10% of that. The remaining 90% leaves a whopping $22 billion SaaS opportunity for resellers to take part in. Join Ali Mahmoud of N-able as we dive into the Office 365 opportunity discussing: • A brief history of Office 365 • The revenue opportunity for resellers • Is this opportunity right for MSPs?

The Office 365 Opportunity. Is it right for MSPs?

N-able is about more than just supplying the MSP industry with the best automation software around. Based on our work with MSPs of all sizes from all corners of the world, we have developed A la Carte pricing designed to help you get the most ROI from your managed services offerings. Join Channel Manager David Weeks as he walks you through our A la Carte pricing model and explains the systematic approach N-able uses to help MSPs build their businesses and increase their revenue. This interactive and engaging webinar will highlight how MSPs around the world have continued to grow their businesses by adding new services that attract new customers.

Managing End User Expectations -- The A La Carte Strategy