What CIOs and Network Administrators Need to Prepare For Here at Net Optics, we've been seeing a new vision for IT and the Network solidify in businesses. The changing role of Network Admins has gone from providing basic access and security for in-office employees to delivering and supporting revenue enhancing tools and services for every employee, regardless of device, location or application. This trend was echoed by Mark McDonald, group vice president for Gartner Executive Programs and Gartner Fellow who suggests "Effective leaders use technology, which includes IT, to strengthen the customer experience and eliminate costly internal distortions. They are using technology to 'amplify' the enterprise." (http://www.gartner.com/it/page.jsp?id=1897514) Amplified Business Equals Amplified Challenges At Net Optics we’re acutely aware of the impact this new emphasis on technology will have on the Network and Network Administrators. Conflicting demands from users, new devices, new applications, and security & compliance regulations are increasing the pressure to adapt and maintain the Network while meeting stringent SLAs. Net Optics envisions a seamless, end-to-end Access and Monitoring Architecture that delivers total visibility and transcends the physical/virtual concept to enable robust and responsive security, performance, low latency and manageability. This new architecture focuses on applications and access capabilities from corporate headquarters and across the distributed organization. Flexibility and responsiveness to change must be built into the fabric of the access infrastructure. Web: http://www.netoptics.com Phone: 408-737-7777 Twitter: @netoptics Facebook: http://www.facebook.com/netoptics LinkedIn: http://www.linkedin.com/company/net-optics-inc.

1. Network Performance is More
Business Critical Than Ever
What CIOs and Network Administrators Need to Prepare For
Intelligent Access and Monitoring
Architecture Solutions
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2. Agenda
• Expanding Use of the Network
o “Amplifying the Enterprise
Through IT”
• Increased Complexity
• Network Performance Tuning
& Trouble Shooting
o Three Steps to Resolution
• Example Problems
• Solutions
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3. Amplifying the Enterprise
• 38% Currently
VoIP Using
• 50% Currently
SaaS Using
• 100% Currently
Email Using
Social • 36% Currently
Media Using
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4. Top 10 CIO Business and Technology Priorities in 2012
Top 10 Business Priorities Ranking Top 10 Technology Priorities Ranking
Analytics and business
Increasing enterprise growth 1 1
intelligence
Attracting and retaining new customers 2 Mobile technologies 2
Cloud computing (SaaS, IaaS,
Reducing enterprise costs 3 3
PaaS)
Creating new products and services
4 Collaboration technologies 4
(innovation)
Delivering operational results 5 Legacy modernization 5
Improving efficiency 6 IT management 6
Improving profitability (margins) 7 CRM 7
Attracting and retaining the workforce 8 ERP applications 8
Improving marketing and sales
9 Security 9
effectiveness
Expanding into new markets and
10 Virtualization 10
geographies
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5. Poor Performance Impacts Business
53%
Customer
Satisfaction
44% Decreased
User
Productivity
44% Increased IT
Operations
Cost
Source: http://apmdigest.com/new-survey-report-on- 5
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performance-management-in-transformational-it-environments

6. Common Network Problems – Impact on Connectivity
Common Application not
Symptoms responding
Application
misbehaving
Very slow response
times
Common Configuration
Causes changes
Malfunction of a
device
Application or device
updates
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7. Common Network Problems – Impact on VoIP
Common
Causes Delay, Jitter
Out of order packet
delivery
Packet loss
Common VoIP not working
Symptoms
Dropped calls
Poor Call Quality
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8. Common Network Problems – Impact on Outlook
Unable to connect to
Common Exchange Server
Symptoms
Very slow response times
Intermittent connections
Common Active Directory/Domain
Controller not configured
Causes properly
High network Latency
between the outlook and
Exchange server
RPC failure between
outlook and Exchange
server
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9. Challenges
Visibility
• No visibility of network availability and
performance
• End users expected to alert on actual
problems
Complexity
• Variety of
Applications, Devices, Locations
Increased Demands
• Stringent SLAs
• Guarantee high performance for all
users
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10. 3 Steps to Resolution
Network/Application problem
resolution life cycle:
1. Problem detection
2. Problem Isolation and
Diagnosis
3. Resolution
Isolate &
Detect Resolve
Diagnosis
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11. Implementing a Proactive Approach / Selection Criteria
Simple High Level Granular VoIP
Historical Remote
Manageable Cost Effective
Data Access
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12. Business Impact of Proactive Network Management
Reduced Labor / Opportunity Costs
• 50-70% of Network Engineers time is spent on trouble
shooting
Productivity Gains
• Reduce end-user downtime
Revenue
• Enable „Enterprise Amplification‟
Customer Satisfaction
• Improved call quality, more responsive
applications, more responsive frontline employees
across the entire organization
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13. Net Optics APM Product line
• Spyke: Designed for data center monitoring and
management of SMB/SME customers
• AppTap: A plug-and-play network and application
performance monitoring solution for remote
branch sites and small offices
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14. Net Optics APM Product Line
APM Products AppTap Spyke
Network Performance Statistics P P
NetFlow collection, export P P
Historical data P P
Multi-user support P P
Application Monitoring P P
Dashboard, alerting, reporting P P
Flow Analysis P P
Packet capture, export P P
VoIP analysis, reporting P P
Multi-network support P
appTap Management P
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15. End to End Visibility
IP Phones Users
Remote / Branch Offices
Switch
Main Office / Data Center
Corporate LAN cloud
Multiple appTap appliances
IDS/IPS can be managed and
Switch Mail Server monitored from a central
Database Server Spyke console to provide
Web Server
end-to-end visibility
Net Optics Confidential and Proprietary

16. Questions & Answers
• Question & Answer
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• Thank you
Net Optics, Inc.
www.netoptics.com
408.737.7777
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