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“SOCIAL INTEGRATION AND ACADEMIC SUCCESS
               OF THE UNIVERSITY OF BÍO-BÍO STUDENTS ,

                   IMPROVING THEIR SKILLS TO FURTHER
                 COMPREHENSIVE DEVELOPMENT OF THEIR
                  PROFESSIONAL AND CIVIC CONDITIONS”

                                                 Dr. Aldo Ballerini A.
                                               M.Sc. Manuel Albarrán U.
                                                University of Bío-Bío

September 18th, 2012
Points


   1.            Context
   2.            Situation of University of Bío-Bío
   3.            Performance agreement
   4.            Notable results




Dr. H. Gaete,   hgaete@ubiobio.cl   Concepción, viernes 06 Mayo 2011
                                                                        2
8th Region (Bío-Bío)

                                 Population: 1,990,585 inhabitants

                                          (12% Country)



                                      8.4% of the Country GDP
                                     (Gross domestic product)


                                Unemployment: 8.0% (Country: 6.4%)
Santiago


                                         Average income:
           Concepción
           Chillán                  U.S. $ 1,152 (Country: 1,440)



                                  35-44 years-old, average income:
                                             U.S. $ 637
Impact Region - Country
                        National and Regional Unemployment [%]




                                                                                                  2010
                                    National Unemployment                 Regional Unemployment

    Sources: INE, “Regional Unemplyment Bulletin”; 2009-2010
              INE, MINTRAB, “National Employment Survey”; 2009-2010



Dr. H. Gaete,   hgaete@ubiobio.cl      Concepción, viernes 06 Mayo 2011                                  4
household poverty rate %
                                                              (Source: Casen 2009)




Dr. H. Gaete,   hgaete@ubiobio.cl   Concepción, viernes 06 Mayo 2011
Education in Chile
   Total Enrollment




                Source: Ugarte, 2011
Average PSU (University Selection Test) and NEM (High School Grades)
                          in the Bío-Bío Region
                              PROMEDIO NOTAS                               PROMEDIO PSU
    REGION      PSU_2008         PSU_2009      PSU_2010      PSU_2008        PSU_2009      PSU_2010
1                      5,61             5,62          5,59         486,8           489,8         491,5
2                      5,58             5,58          5,59         497,2           501,7         502,7
3                      5,58             5,54          5,53         484,9           489,7         485,3
4                      5,61             5,60          5,59         484,0           483,7         487,1
5                      5,58             5,56          5,57         492,6           491,0         492,7
6                      5,62             5,60          5,59         491,2           492,2         493,5
7                      5,64             5,63          5,62         493,3           497,1         495,5
8                      5,64             5,62          5,62         496,1           496,0         495,0
9                      5,54             5,54          5,52         485,1           489,3         488,4
10                     5,58             5,56          5,54         504,7           500,0         496,5
11                     5,49             5,51          5,49         500,2           493,1         492,1
12                     5,72             5,69          5,66         495,5           503,1         491,0
13                     5,55             5,52          5,51         512,6           512,1         514,0
14                     5,62             5,62          5,60         488,3           493,7         487,4
15                     5,72             5,71          5,70         479,8           482,9         480,7
S/I                    5,31             5,26          5,25         485,7           485,9         479,8
Total general          5,59             5,57          5,56         492,4           493,8         492,1




                                                    Source: DEMRE, in Ugarte, 2011



                                                                                      Fuente: DEMRE
Education in Chile: Issues

Percentages of enrolled students, sorted by College,
    scoring less than 600 points in the PSU 2007.




                                                                 National average
                                                                 51% below
                                                                 600 ptos. In PSU




                                           Source: DEMRE, 2007
University of Bío-Bío: Issues
Nationwide and UBB socioeconomic characterization
     University entrance by socioeconomic quintile 2009
                        (percentage).
40

35

30                                                                                       SYSTEM

                                                                                         U . BIO-BIO
25

20

15

10

 5

 0
         I          II        III               IV                V
                            Source: Elórtegui, 2011 of Casen, 2009 and UBB Darca, 2009
University of Bío-Bío: Issues
University of Bío-Bío: Issues


                                                                     UBB Deficiencies
            Student New                          New Environmental
                                                                       To Face This
               Profile                                Needs
                                                                         Context




80% comes from the quintiles I, II and III.
Deficit in cultural capital, knowledge, skills
and attitudes.
Lack of motivation and learning.
To evidence feelings of inequality.




                  SITUATION THAT THE PERFORMANCE AGREEMENT HAS TO FACE
University of Bío-Bío: Issues


                                                                UBB Deficiencies
Student New                New Environmental
                                                                  To Face This
   Profile                      Needs
                                                                    Context



                  Increased demand for professionals with
                  expertise in skills, attitudes and specific
                  Knowledge.




    SITUATION THAT THE PERFORMANCE AGREEMENT HAS TO FACE
University of Bío-Bío: Issues


                                                    UBB Deficiencies
Student New           New Environmental
                                                      To Face This
   Profile                 Needs
                                                        Context


                                          Defining and certifying academic and
                                          non-academic activities.
                                          Mechanisms of formation and feedback
                                          with students.
                                          Articulation, organization and evaluation in
                                          areas of general and comprehensive training.
                                          Equipment and designated areas.
                                          Management and outcomes of academic
                                          and administrative units.


    SITUATION THAT THE PERFORMANCE AGREEMENT HAS TO FACE
University of Bío-Bío: Issues

                              Manifestation of the issue
                                     In the UBB

              Dropped out                                         Permanence
 Increase of the proportion of students                Extension of the permanence period
   who do not complete their careers.                             in the careers.




Dropping    Global   Q123      Basis                 Careers of    Careers of    Careers of
out                                                  4 years       5 years       6 years
1st. Year   17%      60%       2000-                 6.56 years    7.11 years    8.50 years
                               2006
3rd. Year   40%      62%       2000-
                               2004
5th. Year   48%      58%       2000-
                               2002
Alternative Solution




 Performance Agreement of the University of Bío-Bío:


SOCIAL INTEGRATION AND ACADEMIC SUCCESS OF THE VULNERABLE
           STUDENTS OF THE UNIVERSITY OF BÍO-BÍO

      IMPROVING SKILLS FOR A BETTER COMPREHENSIVE
 DEVELOPMENT OF THEIR PROFESSIONAL AND CIVIC CONDITIONS
Alternative Solution
             Performance Agreement General Objective



“Structurally improve levels of academic and professional success of
   the students at the University of Bío-Bío.
   Strengthening their comprehensive training, through bonding to
     University life, institutionalization and certification of acquired
            skills and attitudes in their training process under
             the institution’s educational model framework.”
Alternative Solution
                             Notable Performances



1. Significantly reduce the students dropping out from the University of Bío-Bío, with
   special emphasis on the socially and economically vulnerable students groups
2. Significantly reduce the permanence of the students at the University of Bío-Bío,
   for sophomores and up, with special emphasis on those from socially and
   economically vulnerable groups.
3. Improve quality levels of employability of students of the University of Bío-Bío.
4. Improve the quality of undergraduate training, increasing the accredited
   programs.
Alternative Solution




Strategies implemented
   to achieve the results
Alternative Solution


           Induction, adaptation and
           bonding to University life      1.   Induction, adaptation and bonding
                                                program
                                           2.   Mobility and internal articulation
           Comprehensive training               system
                                           3.   Students benefits system
           Information and institutional
Dropping   management system

  out      Learning strengthening


           Academic training
           program


           Institutional
           strengthening
Alternative Solution


           Induction, adaptation and
           bonding to University life      1.   Developed project and feedback
                                           2.   Programmatic offer homologated to
                                                transferable credits system (SCT)
           Comprehensive training          3.   Comprehensive management training
                                                system
           Information and institutional   4.   Urban equipment and space
Dropping   management system                    enablement

  Out      Learning strengthening


           Academic training
           program


           Institutional
           strengthening
Alternative Solution


           Induction, adaptation and
           bonding to University life      1.   Students information system
                                           2.   Academics information system
                                           3.   Academic management information
           Comprehensive training
                                                system
           Information and institutional

Dropping   management system


  Out      Learning strengthening


           Academic training
           program


           Institutional
           strengthening
Alternative Solution


           Induction, adaptation and
           bonding to University life      1.   Articulation projects Mecesup (The program
                                                for improving the equity and quality in
                                                higher education)
           Comprehensive training
                                           2.   Measurement system of income skills
                                           3.   Identification and monitoring of critical first
           Information and institutional
                                                year subjects
Dropping   management system
                                           4.   Modularization of the Mathematics and
  Out      Learning strengthening
                                           5.
                                                Physics subjects
                                                Strengthening of habits and attitudes
                                                (Tutoring program)
           Academic training
           program


           Institutional
           strengthening
Alternative Solution


           Induction, adaptation and
           bonding to University life      1.   Permanent University Teaching Program
                                                (PPPU)
                                           2.   Training and Learning Strengthening
           Comprehensive training               (Mecesup)

           Information and institutional
Dropping   management system

  Out      Learning strengthening


           Academic training program



           Institutional
           strengthening
Alternative Solution


           Induction, adaptation and
           bonding to University life
                                           1.   University Policy
                                           2.   Reorganization
           Comprehensive training          3.   Training in Operation (Training
                                                Bipartisan Committee)
           Information and institutional
Dropping   management system

  Out      Learning strengthening


           Academic training
           program


           Institutional
           strengthening
Alternative Solution


             Articulation Mecesup
             curriculum renewal
             projects (15)                     1. Career training program Support
                                               2. Implementation of the redesigns Support
                                               3. Transferable Credit System (SCT)
             Monitoring critical
             subjects


             Support system and
             bonding to University
Permanency   life


             Informational and institutional
             management system


             Comprehensive training


             Institutional
             strengthening
Alternative Solution


             Articulation Mecesup
             curriculum renewal
             projects (15)                     1. Monitoring management teaching system
                                               2. Monitoring system focused by DGAI
                                               3. Online monitoring system to all careers
             Monitoring critical
             subjects


             Support system and
             bonding to University
Permanency   life


             Informational and institutional
             management system


             Comprehensive training


             Institutional
             strengthening
Alternative Solution


             Articulation Mecesup
             curriculum renewal
             projects (15)                     1. Students benefits system
                                               2. Students information system (files, WEB)
                                               3. Social network support
             Monitoring critical
             subjects


             Support system and
             bonding to University
Permanency   life


             Informational and institutional
             management system


             Comprehensive training


             Institutional
             strengthening
Alternative Solution


             Articulation Mecesup
             curriculum renewal
             projects (15)                     1. General management of institutional analysis
                                               2. Management indicators of UBB information system
                                               3. Management information system of the adaptation
             Monitoring critical                   and bonding to University life programs
             subjects


             Support system and
             bonding to University
Permanency   life


             Informational and institutional
             management system


             Comprehensive training


             Institutional
             strengthening
Alternative Solution


                Accreditation
                strategic plan
                                             Coordination and articulation with
                                             improvement plans
                Definition and
                standarization of
                procedures



                Information and
Accreditation   management
                accreditation
                system


                Enablement and
                equipment


                Institutional
                strengthening
Alternative Solution


            Alumni and employers
            management system


            Connection system with alumni
            and companies                     Graduates certificates



Workforce   Work practices institutional
            system
Placement
            Communicational English
            program


            Entrepreneurship and leadership
            program


            Institutional strengthening
Results of the Notable Performances Implicated
            Significant Reduction of Dropping out
                     First Year Final Dropping out Rate
                          Achievement and Commitment in theUBB
              Rate 8,73% at 31st of March, 2011 of the Cohorte Admission 2010.


               14,50%
                          12,53%
                                     11,50%                                                         Goal

                                                                                                    Achievement
                                                9,45%               8,73%            8,50%




  17%              2008                  2009                        Cohorte                 Long
Baseline                                                              2010                   Term
 2007
                                                                       Source: DARCA-DGAI
Results of the Notable Performances Implicated
                        Significant Reduction of the Permanency
                                            Permanency for 4, 5 and 6 years careers
                                               Certifications 2010, at March 2011.


                                                                                          8,5
                                                                                                    8,25             7,70
                                             7,11
                                                                                                              7,70
6,56                                                  6,75                6,41
           6,25             5,85                               5,60
                  5,10




             Careers                                     Careers                                      Careers
              4 years                                    5 years                                      6 years
Baseline
                           Accomplishment achieved
Commitment
                           Long Term Goal
Year 3
                                                                      Source: DARCA-DGAI/Management Buckets
Results of the Notable Performances Implicated
               Improving the quality of undergraduate training
                 Accreditation of undergraduate 2010 careers
% of accredited undergraduate careers over total creditable accomplishment and commitment in the
                                  Performance Agreement UBB.



                                                                              100%
                                                  82,14%
                                 66,70%                                                  Goal
                55,60%                                      55,00%
                                                                                         Achievement

     25,71%            33,28%




      2007          2008          2009               2010                    Long Term
    Baseline       Year 1                           Year 3



                                                                     Source: UBB/DGAI
Results of the Notable Performances Implicated
        Improvement of quality and employability levels

                    94,9    95
          85
82,9




                                                          Value Base 2009

                                                          Year 3 2010
                                            25
                                    16,7




      % UBB          % UBB with       % chiefdom
   Satisfaction      professional      managers
    graduates         employer         graduates
                     Satisfaction
ou
                                           Y
             “SOCIAL INTEGRATION AND ACADEMIC SUCCESS
               OF THE UNIVERSITY OF BÍO-BÍO STUDENTS ,



                                 n k
                    IMPROVING THEIR SKILLS TO FURTHER



                        h a
                  COMPREHENSIVE DEVELOPMENT OF THEIR
                   PROFESSIONAL AND CIVIC CONDITIONS”


                       T                         Dr. Aldo Ballerini A.
                                               M.Sc. Manuel Albarrán U.
                                                University of Bío-Bío

September 18th, 2012

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Social integration and academic success of the University of Bío-Bío students: improving their skills to further comprehensive development of their professional and civic conditions - Aldo Ballerini

  • 1. “SOCIAL INTEGRATION AND ACADEMIC SUCCESS OF THE UNIVERSITY OF BÍO-BÍO STUDENTS , IMPROVING THEIR SKILLS TO FURTHER COMPREHENSIVE DEVELOPMENT OF THEIR PROFESSIONAL AND CIVIC CONDITIONS” Dr. Aldo Ballerini A. M.Sc. Manuel Albarrán U. University of Bío-Bío September 18th, 2012
  • 2. Points 1. Context 2. Situation of University of Bío-Bío 3. Performance agreement 4. Notable results Dr. H. Gaete, hgaete@ubiobio.cl Concepción, viernes 06 Mayo 2011 2
  • 3. 8th Region (Bío-Bío) Population: 1,990,585 inhabitants (12% Country) 8.4% of the Country GDP (Gross domestic product) Unemployment: 8.0% (Country: 6.4%) Santiago Average income: Concepción Chillán U.S. $ 1,152 (Country: 1,440) 35-44 years-old, average income: U.S. $ 637
  • 4. Impact Region - Country National and Regional Unemployment [%] 2010 National Unemployment Regional Unemployment Sources: INE, “Regional Unemplyment Bulletin”; 2009-2010 INE, MINTRAB, “National Employment Survey”; 2009-2010 Dr. H. Gaete, hgaete@ubiobio.cl Concepción, viernes 06 Mayo 2011 4
  • 5. household poverty rate % (Source: Casen 2009) Dr. H. Gaete, hgaete@ubiobio.cl Concepción, viernes 06 Mayo 2011
  • 6. Education in Chile Total Enrollment Source: Ugarte, 2011
  • 7. Average PSU (University Selection Test) and NEM (High School Grades) in the Bío-Bío Region PROMEDIO NOTAS PROMEDIO PSU REGION PSU_2008 PSU_2009 PSU_2010 PSU_2008 PSU_2009 PSU_2010 1 5,61 5,62 5,59 486,8 489,8 491,5 2 5,58 5,58 5,59 497,2 501,7 502,7 3 5,58 5,54 5,53 484,9 489,7 485,3 4 5,61 5,60 5,59 484,0 483,7 487,1 5 5,58 5,56 5,57 492,6 491,0 492,7 6 5,62 5,60 5,59 491,2 492,2 493,5 7 5,64 5,63 5,62 493,3 497,1 495,5 8 5,64 5,62 5,62 496,1 496,0 495,0 9 5,54 5,54 5,52 485,1 489,3 488,4 10 5,58 5,56 5,54 504,7 500,0 496,5 11 5,49 5,51 5,49 500,2 493,1 492,1 12 5,72 5,69 5,66 495,5 503,1 491,0 13 5,55 5,52 5,51 512,6 512,1 514,0 14 5,62 5,62 5,60 488,3 493,7 487,4 15 5,72 5,71 5,70 479,8 482,9 480,7 S/I 5,31 5,26 5,25 485,7 485,9 479,8 Total general 5,59 5,57 5,56 492,4 493,8 492,1 Source: DEMRE, in Ugarte, 2011 Fuente: DEMRE
  • 8. Education in Chile: Issues Percentages of enrolled students, sorted by College, scoring less than 600 points in the PSU 2007. National average 51% below 600 ptos. In PSU Source: DEMRE, 2007
  • 9. University of Bío-Bío: Issues Nationwide and UBB socioeconomic characterization University entrance by socioeconomic quintile 2009 (percentage). 40 35 30 SYSTEM U . BIO-BIO 25 20 15 10 5 0 I II III IV V Source: Elórtegui, 2011 of Casen, 2009 and UBB Darca, 2009
  • 11. University of Bío-Bío: Issues UBB Deficiencies Student New New Environmental To Face This Profile Needs Context 80% comes from the quintiles I, II and III. Deficit in cultural capital, knowledge, skills and attitudes. Lack of motivation and learning. To evidence feelings of inequality. SITUATION THAT THE PERFORMANCE AGREEMENT HAS TO FACE
  • 12. University of Bío-Bío: Issues UBB Deficiencies Student New New Environmental To Face This Profile Needs Context Increased demand for professionals with expertise in skills, attitudes and specific Knowledge. SITUATION THAT THE PERFORMANCE AGREEMENT HAS TO FACE
  • 13. University of Bío-Bío: Issues UBB Deficiencies Student New New Environmental To Face This Profile Needs Context Defining and certifying academic and non-academic activities. Mechanisms of formation and feedback with students. Articulation, organization and evaluation in areas of general and comprehensive training. Equipment and designated areas. Management and outcomes of academic and administrative units. SITUATION THAT THE PERFORMANCE AGREEMENT HAS TO FACE
  • 14. University of Bío-Bío: Issues Manifestation of the issue In the UBB Dropped out Permanence Increase of the proportion of students Extension of the permanence period who do not complete their careers. in the careers. Dropping Global Q123 Basis Careers of Careers of Careers of out 4 years 5 years 6 years 1st. Year 17% 60% 2000- 6.56 years 7.11 years 8.50 years 2006 3rd. Year 40% 62% 2000- 2004 5th. Year 48% 58% 2000- 2002
  • 15. Alternative Solution Performance Agreement of the University of Bío-Bío: SOCIAL INTEGRATION AND ACADEMIC SUCCESS OF THE VULNERABLE STUDENTS OF THE UNIVERSITY OF BÍO-BÍO IMPROVING SKILLS FOR A BETTER COMPREHENSIVE DEVELOPMENT OF THEIR PROFESSIONAL AND CIVIC CONDITIONS
  • 16. Alternative Solution Performance Agreement General Objective “Structurally improve levels of academic and professional success of the students at the University of Bío-Bío. Strengthening their comprehensive training, through bonding to University life, institutionalization and certification of acquired skills and attitudes in their training process under the institution’s educational model framework.”
  • 17. Alternative Solution Notable Performances 1. Significantly reduce the students dropping out from the University of Bío-Bío, with special emphasis on the socially and economically vulnerable students groups 2. Significantly reduce the permanence of the students at the University of Bío-Bío, for sophomores and up, with special emphasis on those from socially and economically vulnerable groups. 3. Improve quality levels of employability of students of the University of Bío-Bío. 4. Improve the quality of undergraduate training, increasing the accredited programs.
  • 19. Alternative Solution Induction, adaptation and bonding to University life 1. Induction, adaptation and bonding program 2. Mobility and internal articulation Comprehensive training system 3. Students benefits system Information and institutional Dropping management system out Learning strengthening Academic training program Institutional strengthening
  • 20. Alternative Solution Induction, adaptation and bonding to University life 1. Developed project and feedback 2. Programmatic offer homologated to transferable credits system (SCT) Comprehensive training 3. Comprehensive management training system Information and institutional 4. Urban equipment and space Dropping management system enablement Out Learning strengthening Academic training program Institutional strengthening
  • 21. Alternative Solution Induction, adaptation and bonding to University life 1. Students information system 2. Academics information system 3. Academic management information Comprehensive training system Information and institutional Dropping management system Out Learning strengthening Academic training program Institutional strengthening
  • 22. Alternative Solution Induction, adaptation and bonding to University life 1. Articulation projects Mecesup (The program for improving the equity and quality in higher education) Comprehensive training 2. Measurement system of income skills 3. Identification and monitoring of critical first Information and institutional year subjects Dropping management system 4. Modularization of the Mathematics and Out Learning strengthening 5. Physics subjects Strengthening of habits and attitudes (Tutoring program) Academic training program Institutional strengthening
  • 23. Alternative Solution Induction, adaptation and bonding to University life 1. Permanent University Teaching Program (PPPU) 2. Training and Learning Strengthening Comprehensive training (Mecesup) Information and institutional Dropping management system Out Learning strengthening Academic training program Institutional strengthening
  • 24. Alternative Solution Induction, adaptation and bonding to University life 1. University Policy 2. Reorganization Comprehensive training 3. Training in Operation (Training Bipartisan Committee) Information and institutional Dropping management system Out Learning strengthening Academic training program Institutional strengthening
  • 25. Alternative Solution Articulation Mecesup curriculum renewal projects (15) 1. Career training program Support 2. Implementation of the redesigns Support 3. Transferable Credit System (SCT) Monitoring critical subjects Support system and bonding to University Permanency life Informational and institutional management system Comprehensive training Institutional strengthening
  • 26. Alternative Solution Articulation Mecesup curriculum renewal projects (15) 1. Monitoring management teaching system 2. Monitoring system focused by DGAI 3. Online monitoring system to all careers Monitoring critical subjects Support system and bonding to University Permanency life Informational and institutional management system Comprehensive training Institutional strengthening
  • 27. Alternative Solution Articulation Mecesup curriculum renewal projects (15) 1. Students benefits system 2. Students information system (files, WEB) 3. Social network support Monitoring critical subjects Support system and bonding to University Permanency life Informational and institutional management system Comprehensive training Institutional strengthening
  • 28. Alternative Solution Articulation Mecesup curriculum renewal projects (15) 1. General management of institutional analysis 2. Management indicators of UBB information system 3. Management information system of the adaptation Monitoring critical and bonding to University life programs subjects Support system and bonding to University Permanency life Informational and institutional management system Comprehensive training Institutional strengthening
  • 29. Alternative Solution Accreditation strategic plan Coordination and articulation with improvement plans Definition and standarization of procedures Information and Accreditation management accreditation system Enablement and equipment Institutional strengthening
  • 30. Alternative Solution Alumni and employers management system Connection system with alumni and companies Graduates certificates Workforce Work practices institutional system Placement Communicational English program Entrepreneurship and leadership program Institutional strengthening
  • 31. Results of the Notable Performances Implicated Significant Reduction of Dropping out First Year Final Dropping out Rate Achievement and Commitment in theUBB Rate 8,73% at 31st of March, 2011 of the Cohorte Admission 2010. 14,50% 12,53% 11,50% Goal Achievement 9,45% 8,73% 8,50% 17% 2008 2009 Cohorte Long Baseline 2010 Term 2007 Source: DARCA-DGAI
  • 32. Results of the Notable Performances Implicated Significant Reduction of the Permanency Permanency for 4, 5 and 6 years careers Certifications 2010, at March 2011. 8,5 8,25 7,70 7,11 7,70 6,56 6,75 6,41 6,25 5,85 5,60 5,10 Careers Careers Careers 4 years 5 years 6 years Baseline Accomplishment achieved Commitment Long Term Goal Year 3 Source: DARCA-DGAI/Management Buckets
  • 33. Results of the Notable Performances Implicated Improving the quality of undergraduate training Accreditation of undergraduate 2010 careers % of accredited undergraduate careers over total creditable accomplishment and commitment in the Performance Agreement UBB. 100% 82,14% 66,70% Goal 55,60% 55,00% Achievement 25,71% 33,28% 2007 2008 2009 2010 Long Term Baseline Year 1 Year 3 Source: UBB/DGAI
  • 34. Results of the Notable Performances Implicated Improvement of quality and employability levels 94,9 95 85 82,9 Value Base 2009 Year 3 2010 25 16,7 % UBB % UBB with % chiefdom Satisfaction professional managers graduates employer graduates Satisfaction
  • 35. ou Y “SOCIAL INTEGRATION AND ACADEMIC SUCCESS OF THE UNIVERSITY OF BÍO-BÍO STUDENTS , n k IMPROVING THEIR SKILLS TO FURTHER h a COMPREHENSIVE DEVELOPMENT OF THEIR PROFESSIONAL AND CIVIC CONDITIONS” T Dr. Aldo Ballerini A. M.Sc. Manuel Albarrán U. University of Bío-Bío September 18th, 2012

Notes de l'éditeur

  1. Rector Gaete, GORE, Concep. 23 abril 2009