1. 1
Integrated Framework of HR and Business
Processes is the key driver for a Strong
Engaged Workforce
Parvathi Karthik
Head – Talent Integration ;
Process Excellence Lead – HR Talent Acquisition
28 Sept 2013

2. 2Presentation Title
Agenda
• Project Management Challenges
• Characteristics of an Engaged Workforce
• Making Recruitment a Productivity Driver
• Business Involvement for Workforce Retention
• Creating the RIGHT ecosystem for a Participatory
Culture
• The next steps for Strengthening Traction

3. 3
Project Management Challenges
Presentation Title
Managing Talent is a set of processes which involve Getting the Right people for the Job ,
Retaining them in the Organisation and Nurturing their career aspirations which results in
an “Engaged Worforce” . Talent Management is a subset of Project Management and a
Critical Success Factor [CSF] for Project Outcomes
PEOPLE
TOOLS
AND
TECHNOLOGY
PROCESS
PROJECT

4. 4
Characteristics of an Engaged Workforce
Presentation Title
PRODUCTIVITY
RETENTION
PARTICIPATORY
CULTURE
An Engaged Workforce becomes a CSF for
Project Outcomes

5. 5
MAKING RECRUITMENT A PRODUCTIVITY
DRIVER
REDUCTION IN RECRUITMENT CYCLE TIME
• DMAIC APPROACH to reduce the Time from
Resource Request to Joining
• DEFECT = elapsed time in excess of 20 days
to Offer
• Tools – CTQ Drill down , Pareto – Fishbone
, Criteria Based Matrix , Hypothesis Testing -
ANOVA
• Computed soft savings 18 million USD
Presentation Title
0
20
40
60
80
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
Range Chart for MR to Offer
Subgroup Size 10
Number of Samples 20
outliers are indicating that the data is not stable
UCL- R
LCL - R
0
500
1000
1500
2000
2500
3000
3500
AxisTitle
After Defect Prevention
Plan Implementation

6. 6
BUSINESS INVOLVEMENT for WORKFORCE
RETENTION
• Push – Pull Dynamics of
Allocation and Deployment
• Performance Management
System promotes Risk
taking culture
• Online Systems for
Governing the Integration of
New Recruits
Presentation Title
Deployment Index
impacts Compensation
Competency
Management
Processes owned by
Business Unit

7. 7
CREATING THE RIGHT ECOSYSTEM FOR A
PARTICIPATORY CULTURE
• Enterprise ERP
• WEB 2.0 PLATFORM Solution
– to connect with Academia
and Students
– Internal speak-up culture
• Organization Structure with
balance on Verticals and
Horizontals
• IQMS [ Integrated Quality
Management System]
• Engagement Initiatives and
Measurement
– FITNESS
– REALISING YOUR
POTENTIAL
Presentation Title
Associate Satisfaction Index
2011-2012
2012-2013
0.5% increase

8. 8

9. 9
THE NEXT STEPS FOR STRENGTHENING
TRACTION
• Non Linear Growth Patterns give inputs for New Process
Modeling
• Mobile Enabled Applications with Stakeholder experience
being the Key result metric
• Social Collaboration Platforms driving networking and faster
response times
• Innovative Strategies for Learning and Development to
address Skill Complexities within the Business Units eg
Gamification
Presentation Title

10. 10
THANK YOU
Presentation Title