19. Mediation Principles Voluntary Confidential Informal Impartial / Fair Addresses power imbalances Parties control content Mediator controls process Decision making lies with parties Future focused
59. The potential for resolution, that the parties are authorised to resolve the main issues, possible goals – reframed possibly, describe the process, set expectations, behaviour, privacy, confidentiality, feedback
62. Mediation is a completely voluntary and confidential form of alternative dispute resolution involving an independent, impartial person helping two or more individuals or groups reach a solution that's acceptable to everyone
63. There are many stages to carry out effective mediation, each stage needing careful thought and preparation
64. Mediation is an effective solution for helping resolve conflict at the early or latter stages of resolution