End to End Management of Blackberry Enterprise Server presented by Alex Ryals CTO of Pepperweed Consulting and Ryan Teichler HP Sales Manager of HP

1. End to End Management of Blackberry Enterprise Server Alex RyalsChief Technology Officer Pepperweed Consulting Ryan Teichler HP Sales Manager Carahsoft

2. Has this Happened to You? “Why is my email not coming through!!! I need to hire a Blackberry Czar to fix this thing.”

3. The Problem:Isolated Silos and Event Mgmt Console 1 Console 2 Management of Blackberry Enterprise Servers Management of everything else (AD, Exchange, SQL Server, etc) There may be a server problem, BUT... The BlackBerry management silo can’t see that So you have two teams working on the problem  Duplication of effort and more cost in IT Operations than there should be Mobile Outage, but why? No visibility to AD issue. Active Directory Issue BES Application Events Server, Network, Storage Events

5. Inefficient IT Operations because no single console for all performance issues

6. Poor BlackBerry service levels to the businessManagement of Blackberry Enterprise Servers Management of everything else (AD, Exchange, SQL Server, etc) Mobile Email Slow? No visibility to Exchange issue. Exchange very slow BES Application Events Server, Network, Storage Events

8. Fixing BlackBerry performance issues can be slow unless you can see whole picture

9. Costlyduplicate fix efforts if BESevents monitored in isolation

10. “Whole picture” must includerecent changes and compliance state

11. Need BES management tightly integrated into same service desk controlled incident process as everything elseBlackBerry servers Exchange servers DB Servers Active directory servers Storage Physical servers Network

12. BES Server ArchitectureComplex Set of Interconnected Systems

13. We Need a Management and Control System that Provides… End to end monitoring, policy setting and alert management Correlation across BES system components Deep monitoring & management of each BES system component Auto-discovery and update of interrelationships Performance benchmarking “Single pane of glass” for monitoring & control Remote alert and incident management for 7x24 coverage Where can we find this type of end-to-end monitoring of our Blackberry infrastructure?

14. HP and Research in Motion Blackberry Enterprise Server 5.0 HP Operations Manager With the recent partnership between HP and Research in Motion, HP is now providing a full end-to-end monitoring solution for Blackberry Enterprise Server so you are aware of potential issues before they occur.

15. Blackberry Monitoring Architecture Active Dir SPI Exchange SPI Topology based Event Correlation OS SPI OS SPI Event Mgmt Agent Agent HP BSM (Operations Manager i & BAC) HP Operations Manager Collected BES discovered topology data and events BES SPI OS SPI SQL SPI OS SPI Agent OS SPI Agent Agent Discovered Topology OS SPI Agent HP Universal CMDB

17. Event and Service monitoring

22. BlackBerry SPI:Service Discovery View of discovered BES Services in HP Operations Manager for Windows

23. BlackBerry SPI: Average Delivery Time Exceeded (Policy) BESPI-00105.1 The time taken to deliver an email or calendar message to a BlackBerry device The average delivery time is the difference between the time when a transaction is sent to the device and the time when the device returns an acknowledgement In this example the user “Director” is not getting good service

24. BlackBerry SPI: Hung Treads on Messaging Agent (Policy) BESPI-00115.1 The number of user threads that are detected to be hung In this example there are 30 hung threads. Hung threads can affect mail/calendar delivery performance

25. BlackBerry SPI Reports:User Average Deliver Time

26. BlackBerry SPI Reports:Messaging Server Average Response Time

27. Blackberry SPI:HP Operations Manager Tools

28. The BES SPI:Advanced Components with HP BSM OMi Event Management Foundation (includes BSM Foundation) OMi Health Perspectives OMi Topology Based Event Correlation HP BSM Platform APM, EUM, BTM, Discovery, SLM, Problem Isolation, etc. OMi Topology Based Event Correlation OMi Health Perspective Views BSM Dashboard Users OMi Event Management Foundation BSM Foundation : Dashboard, SLM, Alerting, MyBSM, UCMDB HP Operations Manager Operations Manager Console Users

30. Auto-discovery of all the BlackBerry Domain services

31. Displays performance graphs of collected metrics

33. Discovered infrastructure components (topology) stored in HP Universal CMDB

34. Topology based event correlation using causal and symptom events

35. Leverage Health Indicators to give you quick visibility to issuesDiscovery & Event Correlation BES Monitoring Collects the discovered topology data and events and sends it to OMi

36. HP OMi Discovery: Topology View of BES System Discovered components (server, network, applications, storage) from most HP solution are stored in one central CMDB.

37. HP OMi: Event Management Foundation Provides the core event management functionality in the BSM platform Event lifecycle actions Events Filtered by UCMDB CI views Related CI Dynamically updated CI views Assignment can be automatic

38. HP OMi: Topology Based Event Correlation Not all problems are caused by the BlackBerry Enterprise Server ! Topology based event correlation allows you to pinpoint cause and symptom eventsand to reduce the number of events in the browser Correlation rules can be easily added and modified using the Administration UI (Correlation Manager) Topology based correlation rules make use of the existing topology in the UCMDB which includes not only Blackberry components, but other IT components as well.

40. Slow CPU causes slow database queries

43. Mailbox store performance issue causes message delivery slowdown

47. Monitoring health and performance of BlackBerry Domain in distributed environments

48. Get alerted before a critical situation happens, like hung threads

49. Status of SRP gateway and the relay connection

50. Performance data collection of critical BlackBerry metrics

51. BlackBerry topology discovery to find the root cause quickly

52. Color coding on service maps pin-points which services are down on what machines?

53. Monitor BES components actively to proactive prevent messages from being delayed.

54. Visualization of BlackBerry Domain

55. Continuous, nearly real-time monitoring of BlackBerry Enterprise server

56. Preconfigured alarms / events

57. Reduced downtime because of root cause capability

59. Monitoring the Complete BES Environment Provides… Simplified monitoring, control and reporting Higher uptime due to early identification and fault detection Lowered TCO to support the BlackBerry ecosystem Single monitoring console for entire BlackBerry and applications environment An End-to-End solution to proactively manage the whole BlackBerry environment

60. Blackberry Enterprise Server 5.0 http://www.resourcecenter.blackberry.com/ http://resourcecenter.blackberry.com/bes.aspx HP Operations Manager https://h10078.www1.hp.com/cda/hpms/display/main/hpms_content.jsp?zn=bto&cp=1-11-15-28^1745_4000_100__ HP Operations Manager I https://h10078.www1.hp.com/cda/hpms/display/main/hpms_content.jsp?zn=bto&cp=1-11-15-28^37673_4000_100__ HP Blackberry Smart Plug-In https://h10078.www1.hp.com/cda/hpms/display/main/hpms_content.jsp?zn=bto&cp=1-11-15-28^43278_4000_100__ Additional Resources

61. Q & A