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Design Matters
How to achieve a stellar user experience

DesignForUse
Nishant Jain

Design Thinking @ Net Solutuions | 1/32
DesignForUse
What is Good Design?

Design Thinking @ Net Solutuions | 2/32
DesignForUse
Useful

Usable

Engaging

The optimal balance of
Usefulness
Ease-of-use
Emotional Appeal

Design Thinking @ Net Solutuions | 3/32
DesignForUse
What’s
Viable?
What’s
Possible?
What’s
Desirable?

The 3 Constraints
Larry Keely, Doblin Group, among others
Design Thinking @ Net Solutuions | 4/32
DesignForUse
Business: What can I bear?

What’s
Viable?

•
•
•

How much can we sell it for?
How much can it cost?
Is there an acceptable RoI?

What’s
Possible?
What’s
Desirable?

The 3 Constraints
Larry Keely, Doblin Group, among others
Design Thinking @ Net Solutuions | 5/32
DesignForUse
What’s
Viable?
Technology: What can I
do?
•
•
•

With my technology?
With regulatory constraints?
With business constraints?

What’s
Possible?
What’s
Desirable?

The 3 Constraints
Larry Keely, Doblin Group, among others
Design Thinking @ Net Solutuions | 6/32
DesignForUse
What’s
Viable?
What’s
Possible?

Design: What should I do?
What’s
Desirable?

•
•
•

Who are my users?
What are their needs?
What is their mental model?

The 3 Constraints
Larry Keely, Doblin Group, among others
Design Thinking @ Net Solutuions | 7/32
DesignForUse
1

Design is a Process
It is not just an input to the development process, it is a process in itself.

Design Thinking @ Net Solutuions | 8/32
DesignForUse
DesignForUse

User Centered
Design

Design Thinking @ Net Solutuions | 9/32
The Problem

Design Thinking @ Net Solutuions | 10/32
DesignForUse
Who?

Design Thinking @ Net Solutuions | 11/32
DesignForUse
Why?

Design Thinking @ Net Solutuions | 12/32
DesignForUse
Hypothesis (Prototype)
Design Thinking @ Net Solutuions | 13/32
DesignForUse
Validate Hypothesis
Design Thinking @ Net Solutuions | 14/32
DesignForUse
Solution
DesignForUse

Design Thinking @ Net Solutuions | 15/32
2

Make Design Central to Execution
Get design team involved from day 1.

Design Thinking @ Net Solutuions | 16/32
DesignForUse
airbnb

Design Thinking @ Net Solutuions | 17/32
DesignForUse
Square

Design Thinking @ Net Solutuions | 18/32
DesignForUse
Path

Design Thinking @ Net Solutuions | 19/32
DesignForUse
3

A Shift from Product to Experience
Focus on delighting the user and the product will achieve greatness.

Design Thinking @ Net Solutuions | 20/32
DesignForUse
First MP3 Player

Diamond Rio (1998)

Design Thinking @ Net Solutuions | 21/32
DesignForUse
Most Successful

iPod (2001)

Design Thinking @ Net Solutuions | 22/32
DesignForUse
The Experience
Design Thinking @ Net Solutuions | 23/32
DesignForUse
Extending the Experience
Design Thinking @ Net Solutuions | 24/32
DesignForUse
4

Good Design is Iterative
You can never get it right the first time, and seldom on the second try.

Design Thinking @ Net Solutuions | 25/32
DesignForUse
“

Several quick design iterations are
better than fewer longer ones.

”

Design Thinking @ Net Solutuions | 26/32
DesignForUse
www.37signals.com/svn/archives2/the_long_road_to_simple_creating_debating_and_iterating_add_an_event.php
Design Thinking @ Net Solutuions | 27/32
DesignForUse
5

Measure RoI from Design
Test early and often.

Design Thinking @ Net Solutuions | 28/32
DesignForUse
Guerilla Usability
Testing

Web Analytics

Some Measuring Techniques
A/B Testing

Surveys

Design Thinking @ Net Solutuions | 29/32
DesignForUse
1

Design is a process

2

Make design central to execution

3

A shift from product to experience

4

Good design is iterative

5

Measure RoI from design

Design Thinking @ Net Solutuions | 30/32
DesignForUse
Thanks!
Questions or Comments?

Nishant Jain
njain@designforuse.net

Design Thinking @ Net Solutuions | 31/32
DesignForUse

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