4. Our Mission To be the World’s Premier Knowledge Corporation in the area of Operational Excellence providing Measurable Competitive Advantage w w w . q a i a s i a . c o m
9. ITIL® – Set of Books Service Delivery Security Management Service Management T h e B u s I n e s s T h e T e c h n o l o g y The Business Perspective ICT Infrastructure Management Planning to Implement Service Management Applications Management Service Support
10.
11.
12.
13. Benefits realisation IDC - 79% reduction in downtime - total savings per user c $800 p.a. Meta - 85% resolution at FPOC - cost per call down 30% - 50% reduction in new product cycle Barclays - Downtime reduced from 60 to 15 mins Proctor & Gamble - $100 million p.a. savings! it SMF survey - 70% achieving “tangible & measurable” benefits HDI - > 50% measured improved customer satisfaction - 84% would recommend - 20% saw business competitive advantage
28. ISO 20000 Journey A typical Journey leading to ISO20000 certification. The plan may vary to great extent, based on organization needs
29. QAI PLAN FOR ISO20000 Certification ITIL ® foundation Training Baseline Assessment Roadmap & Action Plan Consulting Focused Training Pre-Certification Audit(RCB) Certification Audit(RCB)
30. QUESTIONS?? For further queries: akshitam@qaiindia.com Thank You w w w . q a i a s i a . c o m