Richard Maher is a British national currently working as a National Field Sales Manager for DHL Freight. He has over 15 years of experience in logistics and supply chain roles. His previous roles include National Key Account Development Manager and European Sales Manager at DHL Freight, and Operations Manager at Kuehne and Nagel where he managed pharmaceutical shipments across Europe. He holds a Certificate in Logistics and Transport and a BTEC National Diploma in Sports and Exercise Science.

1. Richard Maher
61A, The Old Farmhouse, Sutton Coldfield, B73 6TB
Mobile: 07889202123
Nationality: British
Date of Birth: 6th
February 1986
Driving License; Full, Clean, UK driving license plus ownership of car.
***Sales Person of the Year 2015***
***Key Account Development Manager 2016***
National Field Sales Manager
DHL Freight (June 2016– Present)
Tasks Involved
• Managing a UK field sales team of 9 Employees and sales support team of 2 employees.
• Developing clear strategy to achieve £4m turnover of new business
• Management of portfolio process of over 800customers with spends of up to 200k per annum
• Providing clear guidance to the team to develop sales techniques and strategies.
• Managing new account and trials ensuring the business is aware of customer requirement.
• building relationships across the country between sales and operations but also facilitating cross
divisional relationships
• Solution Design and innovative approach to managing operational challenges and the service
offering
National Key Account Development Manager
DHL Freight (August 2015 – June 2015)
Tasks Involved
• Direct B2B Sales. Cold Calling, lead generation, arranging appointments with potential new
customers. Target set £2M turnover first year.
• Customer visits, providing presentations on DHL services
• Cross divisional collaboration with DHL Express, Global forwarding and Supply Chain
• Management of customer data. Updating the CRM tool.
• Managing new account and trials ensuring the business is aware of customer requirement.
• Tariff building. Obtaining rates for import export pallet network from the network.
• Completion of tenders worth up to £2M spend.
• Solution Design, Sector Management
European Sales Manager (Regional)
DHL Freight (January 2013 – August 2015)
Tasks Involved
 Direct B2B Sales. Cold Calling, lead generation, arranging appointments with potential new
customers. Target set £1M turnover first year.
 Customer visits, providing presentations on DHL services
 Cross divisional collaboration with DHL Express, Global forwarding and Supply Chain
 Management of customer data. Updating the CRM tool.
 Managing new account and trials ensuring the business is aware of customer requirement.
 Tariff building. Obtaining rates for import export pallet network from the network.
 Completion of tenders worth up to £2M spend.
 Providing of bespoke solutions to new customers.

2. Operations Manager Pharmachain / Securechain
Kuehne and Nagel Limited (March 2011 – December 2012)
Tasks Involved
 Managing imported and exported Pharmaceutical and Hi Tec shipments across Europe
throughout the whole collection and delivery process
 Developing the European network including Kuehne and Nagel own operation and sourcing
haulliers across Europe whilst also compiling a carrier matrix ensuring supplier and QSHE
approvals are met.
 Developing and implementing the Pharma chain and Secure chain quotation process for new and
existing customers and quoting various business using the network.
 Ensuring temperature read outs for Pharmaceutical deliveries meet SLAs and also monitoring
performance of the supply chain via KPIs
 Arranging customs clearance to Non EU destinations
 Analysing data to assess tender volume and network compatibility
 Managing haullier performance and providing tool to improve processes within the operation
 Ensuring capacity of network vehicles is high building relationships to accomplish growth within
the operation
Senior Transport Planner
Kuehne and Nagel Limited (October 2010 – March 2011)
Tasks Involved
 Arranging Imports and exports from Norway and Sweden
 Liaising with sub-contractors and the Kuehne and Nagel network maximizing profits and
decreasing losses
 Managing the profit and loss account
 Monitoring trailer usage across Europe utilizing all available haulage
 Business development - counteracting the imbalance of import / export, acquiring and
intergrating work and backloads from within Kuehne and Nagel
Transport Planner
Kuehne and Nagel Limited (January 2008 –January 2010)
Tasks Involved
 Arranging articulated, rigid and groupage vehicles for next day delivery with subcontractors
 Arranging same day delivery with subcontractors
 Cost control and statistical analysis
 Overall planning of vehicles considering cost efficiency and service level
Customer Liaison Officer
Kuehne and Nagel Limited (February 2006 – January 2008)
Tasks Involved
 Requesting and receiving booking slots for our major retail customers by e-mail and phone within
24hrs of arrival
 Creating and planning transport for specific delivery requirements of customers
 Speaking with different contract logistics companies to get the best quote for specialist jobs,
including server racks with special delivery equipment.
 Liaising with customers on a day to day basis to ensure quality service and delivery including
same day, overnight and next day deliveries
 Participating in a daily conference call with my customer to discuss any concerns regarding pallet
specifications and delivery completion.

3.  Education and Qualifications
Certificate in Logistics and Transport Level 3
Pass with Distinction 2009
This is a qualification taken up whilst also working fulltime with Kuehne and Nagel. Areas Covered were
operation management, people management, finance, marketing, Legal and legislation and also a
Warehousing project.
Sutton Coldfield College, BTEC National Diploma In Sports and Exercise Science
Sept 2002 - Jun 2004
- Overall pass on completion of 18 units relating to sports and exercise science
Great Barr School - Sept 1997 - May 2002
- 10 GCSEs, 1 at grade A, 4 at grade B, 5 at grade C, including English, Math and Science.
Other Awards
- National Aquatic Rescue, Pool Attendant / Lifeguard.
- First Aid at Work Qualification.
- Health and Safety at work
- Dangerous Good Awareness Training
References
Darren Gardner, Transport Manager, Kuehne and Nagel, Minworth, Midpoint Park, B76 1BL 0121 352
2745 darren.gardner@kuehne–nagel.com