Managing Change: Creating a Successful Work Plan

Cameron Adams Sr. Global Portfolio Manager, eBusiness Applications, Diversey

Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object]

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]

Situation Trends are in direct conflict with each other: budget, access, and resource constraints drive cleanliness down, yet expectations continue to rise Problem Fewer personnel Difficult / less time to clean Training and retraining How to do more with less Process / documentation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The 7 Guiding Principles For a successful work plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

To Ensure Success 1. Follow a disciplined process Plan Review Check Do Set Goals, Priorities, Tasks & Frequencies Sequence, Schedule, Assign, Train, Perform Inspect, Observe, Train Reassess, Revise, Refine Successful Work Plan & Needs Justification

Plan 2. Understand needs & objectives Stakeholder Committee Administration / Staff Health Services PTO / PTA Students Building & Grounds Supervisor Director of Physical Plant Director of Facilities Custodial Supervisor Maintenance Manager Director of Housekeeping Needs & Objectives Average daily attendance Enrollment Grades Safety Health Appearance Budgets Productivity Worker’s compensation Employee turnover Take time to listen and engage stakeholders; Make them part of the process & successful outcome.

Plan 2. Understand needs & objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SMART Goal Example: To achieve an average cleanliness level of 2, defined by industry standards, across our school within 6 months of program implementation, while reducing our budget by 10%.

Plan 3. Build consensus & alignment ,[object Object],[object Object],[object Object],[object Object],[object Object],This results in a hypothetical plan. Use this to refine your goals and make choices.

Exercise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Plan 3. Build consensus & alignment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Plan 3. Build consensus & alignment Task Treatment in Low Priority Areas to Maintain Budget Task Cost Task Priority Increase / Maintain Reduce / Eliminate Eliminate / Reduce Increase Productivity Reduce or eliminate low priority tasks in low priority areas to maintain your budget.

Plan 3. Build consensus & alignment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The goal of this meeting should be to come to an agreement and move forward with one of the alternatives.

Do 4. Optimize workflows ,[object Object],[object Object],[object Object],[object Object]

Do 5. Allocate fairly ,[object Object],[object Object],Assignments are flagged when they exceed an employees available cleaning time

Do 6. Communicate thoroughly ,[object Object],[object Object],[object Object],[object Object],[object Object],Checklists show cleaning tasks and when they are to be performed

Do 6. Communicate thoroughly ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Check 7. Measure, recognize & revise Inspect Measure

Check 7. Measure, recognize & revise ,[object Object],[object Object],Positive feedback reinforces positive results – a little can go a long way.

Review 7. Measure, recognize & revise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Managing Change: Creating a Successful Work Plan

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