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Retail Brand Development
      Challenges and Opportunities - a Russian Perspective



      October 2012




SCG London Page 1
SCG London - Strategic, Branding & Design
SCG London – Strategic, Branding & Design
                    Мы ‐




SCG London Page 2
SCG London Page 2
Our Clients Include




SCG London Page 3
Agenda


		                   • Brand definitions
		                   • Brand experience
		                   • The Russian market
		                   • Brand creation
			                      • Some case studies
		                   • Rebranding
		                   • What, Why, How
			                      • Some case studies

     SCG London Page 4
Definitions - Who are your... ?

              Customers
              ‘A person who buys goods and services from a shop or business’
              Shoppers... Visitors... Clients... Individuals... Groups... Organizations...

              Audiences
              ‘Spectators, Listeners, Viewers, Onlookers...’
              Competitors... The media... The community... Interest groups... Politicians...

              Inner customers/audiences
              Investors... Management... Staff... Tenants... Partners... Suppliers...



                           Needs... Expectations... Aspirations?

SCG London Page 5
What is Branding?... Definitions


                    Image... Promises ... ‘What you say’
                    Reputation... Behaviour ... ‘What people say about you’


                                        = experience

                    Now marketing, communication and experience are totally integrated
                    Who is talking to who?... Who is listening?
                    Who is targeting who?



SCG London Page 6
Social Media Challenge




                           “A brand is the sum
                    of all conversations happening
                            around the brand”




SCG London Page 7
Social Media Challenge
 Social Media Challenge




     •	Russia	is	second	place	in	Europe	in	terms	of	Internet	access.	
                     • Russia is in the first place in Europe in terms of Internet access.
     •	57	million Russians use Internet at least once a month (43% audience increase in last 2 years)
                         • 22 million users access Internet via their mobile phones.
     •	22	million	users	access	Internet	via	their	mobile	phones. street’
                                         ‘Apps are the new high
SCG London Page 15
  SCG London Page 8
Branding = The Brand Experience


                                            Products
                     Place



                             Brand Touchpoints



                    Technology
                                                 People


SCG London Page 9
Brand Experience Challenge




                     “Building a great experience
                      is everyone’s responsibility
                           and nobody’s job”




SCG London Page 10
Shopping Modes - Formats

                     • Shopping centres

                     • Hypermarkets

                     • Supermarkets

                     • Convenience stores

                     • Discounters

                     • Online

                     “MULTI CHANNEL”

SCG London Page 11
Asset	
  Management	
  …	
  Brand	
  Touchpoints	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
             Asset Management - Brand Touchpoints
Brand Experience                                                                                                                           ‘crea%ng	
  desire’	
  
                     Image	
  and	
  Reputa%on	
                                           Brand	
  Equity	
                                  Income	
  /	
  Value	
  

                             Awareness	
                                          Customer	
  Journey	
                                          A]erglow	
  
                              Promise	
                                                 Visit	
                                                 Sa%sfac%on	
  

                                                                                            Equity
                     	
  word	
  of	
  mouth,	
  sms…	
                                  	
  customer	
  journey…	
                                 	
  collateral	
  …	
  
                        	
  adver>sing,	
  direct	
                           an>cipa>on	
  …	
  	
  moments	
  of	
  truth	
                 bags,	
  cards,	
  leaflets	
  
                               marke>ng	
  
                                                                                	
  first	
  vistas,	
  	
  approach,	
  process,	
  	
       	
  assurance,	
  memories	
  
                     	
  web	
  site,	
  social	
  media	
  
                                                                                layout,	
  environment,	
  products,	
  	
                    reminders,	
  	
  triggers,	
  	
  
                     	
  promo>onal	
  publicity	
                                         Income
                                                                               staff,	
  facili>es,	
  exit	
  experience	
  …	
                   aier	
  service	
  …	
  
                     	
  posters,	
  street	
  signs	
  …	
  

                                                                           Brand	
  Touchpoints	
  

                      Asset	
  Management	
  …	
  Brand	
  Touchpoints	
  	
  	
  	
  	
  …	
  	
  H	
  Physical... Digital
                      Aligning experiences... Human..	
  	
   uman	
  …	
  Technical	
  	
  
                         Managing	
  the	
  Process	
  –	
  Physical	
   	
  	
  	
  	
  
              Rethinking opportunities ... Reinventing experiences
             Asset Management - Brand Touchpoints
                                                coordina%on	
  …	
  consistency	
  …	
  control	
  …	
  
                                                                                              ‘crea%ng	
  desire’	
  
                     Image	
  and	
  Reputa%on	
  
             SCG London Page 14                                                            Brand	
  Equity	
                                  Income	
  /	
  Value	
  


SCG London Page 12
                             Awareness	
                                          Customer	
  Journey	
                                          A]erglow	
  
                              Promise	
                                                 Visit	
                                                 Sa%sfac%on	
  
Touchpoint Synergy
		 Food Retail




                     ‘Customer Journey’
                     Identifying opportunities… Solutions

SCG London Page 13
Touchpoint Synergy
		 People




                     ‘Our people make the difference’


SCG London Page 14
The ‘Russian’ Market




                     Moscow... Cities... Regions... Ukraine... Kazakhstan...




SCG London Page 15
RUSSIAN FEDERATION - FACTS:
                     Population: 142.9 million (UN, 2010)
                     160 ethnic groups
                     83 federal entities: republics, regions, autonomies
                     Area: 17,075,400 km²
                     Moscow – largest city in Europe
                     “Millionniki” – 13 regional capitals (population 1m+)




SCG London Page 16
Moscow

                     Moscow - 12m+ population




                     20 years building programme




SCG London Page 17
Consumer Boom... Pre Financial Crisis

                     30 years in 3 years… retail market revolution
                     fast-track development - from open markets to modern retail
                     international retailers vs fast-developing locals




                     Emergence of affluent middle class - conspicuous consumption!




SCG London Page 18
Post Crisis... Getting back on track
            2009
            A dose of reality - tough times - consumers and retailers in survival mode
            2010
            Market consolidation - the big get bigger
            Russia is the biggest retail market in Europe... ...

            Consumers sharper & more demanding - want it now... better... cheaper
            Retailers and developers more cautious
            2011
            Confidence returns - ‘a second renaissance in retail’
            70% of retailers predict pre-crisis sales levels by Dec 2011
             2012
             Retail rents increased by 10-15%
             Supply shortage (1% increase in the last 5 years!)


SCG London Page 19
Modern Russia

      15-16m credit card users out of 90m economically
      active population

      Broadband penetration - 65% of the population

      E-commerce transactions doubling each year




SCG London Page 20
Infrastracture - Logistics Challenge
          Issues - security... logistics... distances... border controls
          Major international Russian operations forcing logistics development ....
          local resourcing... quality supply chain networks




                            Multichannel growth demands

SCG London Page 21
Brand Creation - Brand Strategy


                 Brand Vision 	- Market opportunity...
                 	             - Aims... Audiences

                 What 	 - The offer?
                 		 Products... Services... People

                 How 	 - How will it be delivered?
                 		 Media... Formats... Multichannel

                 Why 	           - Why will it succeed?
                 	               - Differentiation attributes
                 	               - Added value - Rational... Emotional
SCG London Page 22
Brand Creation
   Some case studies




SCG London Page 23
Retail – 36.6 - Pharmacy Retail Brand Chain Development.
  				 Brand Identity, store design, graphics & communications, marketing
Retail: 36.6: Pharmacy Chain




   SCG London Page 24
     About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding
Retail – 36.6 - Pharmacy Retail Brand Chain Development.
				 Brand Identity, store design, graphics & communications, marketing




SCG London Page 25
Retail – 36.6 - Pharmacy Retail Brand Chain Development.
Retail: 36.6: Pharmacy Chainstore design, graphics & communications, marketing
  				 Brand Identity,




   SCG LondonSCG 26
     About Page London   | Retail | Financial Services | Real Estate | Corporate and Employer Branding
Retail – Clover & Co - Farm Stores		
         Naming, Brand Identity, store design, graphics & communications, packaging




SCG London Page 27
Retail – Clover & Co - Farm Stores		
         Naming, Brand Identity, store design, graphics & communications, packaging




SCG London Page 28
Retail – Clover & Co - Farm Stores		
Retail: Clover & Co:Brand Identity, storestore graphics & communications, packaging
            Naming, Natural food design,




    About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding
    SCG London Page 29
Retail – Clover & Co - Farm Stores		
         Naming, Brand Identity, store design, graphics & communications, packaging




SCG London Page 30
Retail – Clover & Co - Farm Stores		
         Naming, Brand Identity, store design, graphics & communications, packaging




SCG London Page 31
Retail – Winelab - Wine & Spirits Supermarket	
Retail: Winelab: Alcoholic Beverage Hypermarket
            Brand Identity, store design, graphics & communications




    About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding
    SCG London Page 32
Retail – Winelab - Wine & Spirits Supermarket	
Retail: Winelab: Alcoholic Beverage Hypermarket
            Brand Identity, store design, graphics & communications




    RETAIL DESIGN PRESENTATION BY SCG LONDON | SYNERGY GROUP | PAGE 21
                                                                         RETAIL DESIGN PRESENTATION BY SCG LONDON | SYNERGY GROUP | PAGE 33




     About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding
     SCG London Page 33
Retail – Winelab - Wine & Spirits Supermarket	
Аксонометрия
           Brand Identity, store design, graphics & communications
                                                                                                                            основной атриум




                                                                                   зона промо




                                              зона ожидания

                                                                                                                                                             винный отдел




                                                                     шахта лифта




                                                                                                 входная зона
                                                                                                                                                    разливное пиво и вино,
                                                                                                                                                    бэк офис




                                                                                                                          folded metal panel
                                                                                                                          entrance arch - semi
                                                                                                                          matt powder coat finish




                                                                                                                основной вход
                                                                                    дегустации




SCG London Page 34
RETAIL DESIGN PRESENTATION BY SCG LONDON | SYNERGY GROUP | PAGE 35
Retail – Depstor.com - Young Fashion Store
		       Naming, Brand Identity, store design, graphics & communications, marketing




SCG London Page 35
Retail – Depstor.com - Young Fashion Store
		       Naming, Brand Identity, store design, graphics & communications, marketing




SCG London Page 36
Retail – Depstor.com - Young Fashion Store
  		       Naming, Brand Identity, store design, graphics & communications, marketing
Retail: Depstor: Fashion chain




   SCG London Page 37
     About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding
Retail – Plan
 MTR - Brand
             Depstor.com - Young Fashion Store
		           Naming, Brand Identity, store design, graphics & communications, marketing



                                                                                    Женские примерочные
                               Window       Kenvelo 9%
                                                                                          кассы
                                                                    Broadway 6.5%                                           Tom Taylor 9.5%

                                                                                                           Greytone 4.5%
                                                                                        Buyung 4.5%
                                                                                                                                              Ж
                                        Madonna 9%                                          Lounge
                                                                 Motop 11%

                                                                                                                  Mavi 4%

                                                                                     Innovation area




                                                                                        Buyung 4.5%
                                                                    Broadway 6.5%
                               Window
                                            Kenvelo 9%

                                                                                     Мужские примерочные
                                                                                                           Greytone 4.5%    Tom Taylor 9.5%
                                                                                                                                              M

                                 Планированеи согласно брендов




SCGMTR BRAND PROPOSITION . MARCH 2010 . PAGE 25
    London Page 38
Retail – Depstor.com - Young Fashion Store
		       Naming, Brand Identity, store design, graphics & communications, marketing




SCG London Page 39
rporate Business Card


                        Retail – Decorona - Homes & Gardens 	
                         		      Brand Identity, store design, graphics & communications, marketing
                                                                                                                                                                          Corporate Business Card




                                                                                                                       86 mm
                                                                                                                                            40.8 mm




                                                                                                                                                                                        10.5 mm
                           123242, Êàïðàíîâà, ä.3, ñòð.1                                                                            123242, Êàïðàíîâà, ä.3, ñòð.1                                 Text: Avant Garde CCT Regular 6pt
                            Ò: +7 (495) 777-01-04, äîá. 123                                                                          Ò: +7 (495) 777-01-04, äîá. 123                              Pantone: 2623 C
                                       F: +7 (495) 777-01-06                                                                                    F: +7 (495) 777-01-06
                                          www.decorona.ru                                                                                          www.decorona.ru                                Text: Avant Garde CCT Bold 6pt
                                                                                                                                                                                                  Pantone: 2623 C




                                                                                                                                                                                        44.5 mm
                                                                                                                                                                                                                                                                                                                                                           86 mm




                                                                                                                                                                                                                                                                                                                                                                                                                         39
                                                                                                                                                                                                                                                                                                                                                                          40.8 mm
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        20479
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          øåëüô
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           ðóá




                                                                                                                                                                                                                                                                                                                                                                                                       10.5 mm
                                                                                                                                                                                                                                                        123242, Êàïðàíîâà, ä.3, ñòð.1                                                                              123242, Êàïðàíîâà, ä.3, ñòð.1                 Text: Avant Garde CCT Regular 6pt
                                                                                                                                                                                                                                                         Ò: +7 (495) 777-01-04, äîá. 123                                                                            Ò: +7 (495) 777-01-04, äîá. 123              Pantone: 2623 C
                                                                                                                                                                                                                                                                    F: +7 (495) 777-01-06                                                                                      F: +7 (495) 777-01-06
                                                                                                                                                                                                                                                                       www.decorona.ru                                                                                            www.decorona.ru                Text: Avant Garde CCT Bold 6pt
                                                                                                                                                                                                                                                                                                                                                                                                                 Pantone: 2623 C




                                                                                                                                                                                                                                                                                                                                                                                                       44.5 mm
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               5250         ðóá
                                                                                                                                                                                                  Inter DECORONA System B.V.2012 110235




                                                                                                                                                                                                                                                                                                                                                                                                                                     Ìåáåëü                                                                                                       ïïó
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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           ñòîë




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            40




                                                                                                                                                                                                                                                                              2012


                                                                                                                                                   2012


                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Is ne delectur aturemo et, sum ex etur alic tendus mo essus et   Is ne delectur aturemo et, sum ex etur alic tendus mo essus et
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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      5250         ðóá

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       4250         ðóá




                                                      All catalogue prices are maximum prices valid until 22 July 2012 For directions and opening times of your local DECORONA store, visit
                                                      our web at www.decorona.ru                                                                                                                                                          All catalogue prices are maximum prices valid until 22 July 2012 (prices are subject to any alteration in VAT)     www.decorona.ru




                                                                                                                                                                                                                                                                                                                                                                                                                                                            2479
                                                                                                                                                                                                                                                                                                                                                                                                                                                            ïîäóøêè
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        ðóá


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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      3000         ðóá

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       5680         ðóá




                                                                                                                                                                                                                                                                                                                                                                                                                 05                                                                                                                                                                                             06




                        SCG London Page 40
Retail – Decorona - Homes & Gardens 	
me page
        		    Brand Identity, store design, graphics & communications, marketing
                                                                                                                                                                                                                           department




                                                                                                                                                                                                                                                                                                                                      Ïîèñê ìàãàçèíà                                         Ïîèñê        Ìîÿ êîðçèíà




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                                                                                                                                                                                                                                          Êåðàìèêà, ôàðôîð
                                                                                                                                                                                                                                           Ïîñóäà
                                                                                                                                                                                                                                                                                           ñòîë!
                                                                                                                                                                                                                                           Ïðèãîòîâëåíèå
                                                                                                                                                                                                                                           Õðàíåíèå

                                                                                                                                                                                                                                          Ìåòàëë
                                                                                                                                                                                                                                           Ïðèãîòîâëåíèå

             ÒÅÊÑÒÈËÜ           ÒÎÂÀÐÛ ÄËß ÄÎÌÀ                ÏÎÑÓÄÀ                 ÄÅÊÎÐ           ÄÅÒÑÊÈÅ ÒÎÂÀÐÛ                       ÑÀÄÎÂÎÄÑÒÂÎ                                                         ÌÅÁÅËÜ
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                                                                                                                                                                                                                                           Õðàíåíèå
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                                                                                                                                                                                                                                                                                                            consectetur adipiscing elit.
                                                                                                                                                                                                                                                                                                                                                                                                     ÷àéíûå
                                                                                                                                                                                                                                                                                                                                                 -  30%                                               ÷àøêè
                                                                                                                                                                                                                                                                                                                                                                       14175   ðóá


                                                                                                                                                                                                                                                                                                                                                                                         Lorem ipsum dolor sit amet,




                 Âåñíà
                                                                                                                                                                                                                                                                                                                                                                                         consect etur adipiscing elit.

                                                                                                                                                                                                                                                                                    24250          ðóá

                                                                                                                                                                                                                                                                                                                                                      12250            ðóá




                                                                                                                                                                                                                                         Ñåðâèñû Äåêîðîíû       /    Î Äåêîðîíå     /    Ïîäàðî÷íàÿ êàðòà            /     Ðàññûëêà        /    Êàðòà ñàéòà        /         Ñâÿçü ñ íàìè        /    Êàòàëîã



                                                                                                                                                                                                                           Products department
                 Íîâàÿ êîëëåêöèÿ
                                                                                                                                                                                                                                    Decorona B.V. 2012 /2012 / Ïîëèòèêà êîíôèäåíöèàëüíîñòè
                                                                                                                                                                                                                                         Decorona B.V. Ïîëèòèêà êîíôèäåíöèàëüíîñòè




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                                                                                                                                                                                                                                                                                                                                   ÍÎÂÈÍÊÀ

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                                                                                                                                                                                                                                                                                               Ïîñóäà                                          Ìèñêè                                         Ñòîëîâàÿ



                                                                                              ÑÊÈÄÊÈ
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                                                                                                                                                                                                                                                                                             etur adipiscing elit.                         etur adipiscing elit.                              sit amet, consect
                                                                                                                                                                                                                                         ÏÎÑÓÄÀ                                                 12250                                          12250                                         etur adipiscing elit.

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                                                                                                                                                                                                                                                                                                            ðóá                                           ðóá




                                                                                                                                                                                                                                                                                                                                                                                                12250       ðóá




              Ñàäîâûå ãîðøêè                                                                                                                     ïîëó÷èòü íàøó
                                                                                                                                                                                                                                          Ñòåêëî
                                                                                                                                                                                                                                           Ïîñóäà

              Ïîäóøêè                                                                                             Ïðèáîðû                        ðàññûëêó è âàó÷åð íà
                                                                                                                                                                                                                                           Ñòàêàíû
                                                                                                                                                                                                                                           Õðàíåíèå

              Càëôåòêè                                                                                                                           10% ÑÊÈÄÊÓ íà
                                                                                                                                                                                                                                           Ïðèãîòîâëåíèå


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                                                                                                                          sit amet, consect      ñëåäóþùóþ ïîêóïêó!
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                                                                                                                                                                                                                                                                                                                                                                                     30%
                                                                                                                                                                                                                                                                                                                                                                                     -



                                                                                                                                                                      10%
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              ×àñû                                                                                                                                                                                                                         Ïðèãîòîâëåíèå
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                                                                                                                                                                                                                                                                                                                                           Lorem ipsum dolor
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              Ïèêíèê
                                                      2250                                            14200
                                                                                                                                                                                                                                           Õðàíåíèå
                                                                                                                                                           Ñêèäêà
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                                                                                                                                                                                                                                                                                                12250       ðóá

                                                                                                                                                                                                                                                                                                                                               12250      ðóá

                                                                                                                                                                                                                                                                                                                                                                                                12250       ðóá




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                                                                                                                                                                                                                ÑÊÈÄÊÓ                    Âñå òîâàðû
              Èíñòðóìåíòû


             Ñåðâèñû Äåêîðîíû      /    Î Äåêîðîíå     /   Ïîäàðî÷íàÿ êàðòà       /        Ðàññûëêà         /   Êàðòà ñàéòà         /     Ñâÿçü ñ íàìè                     /              Êàòàëîã

                                                                                                                                                                                                                                         Ñåðâèñû Äåêîðîíû       /    Î Äåêîðîíå     /    Ïîäàðî÷íàÿ êàðòà            /            ÍÎÂÈÍÊÀ
                                                                                                                                                                                                                                                                                                                           Ðàññûëêà    /        Êàðòà ñàéòà        /         Ñâÿçü ñ íàìè        /    Êàòàëîã

                                                                                                                                                                                                                                                                                               Ïîñóäà                                          Ìèñêè                                         Ñòîëîâàÿ
                                                                                                                                                                                                                                                                                             Lorem ipsum dolor                             Lorem ipsum dolor                                  ïîñóäà
                                                                                                                                                                                                                                                                                              sit amet, consect                             sit amet, consect                                Lorem ipsum dolor
                                                                                                                                                                                                                                    Decorona B.V. 2012 /2012 / Ïîëèòèêà êîíôèäåíöèàëüíîñòè
                                                                                                                                                                                                                                         Decorona B.V. Ïîëèòèêà êîíôèäåíöèàëüíîñòè
                                                                                                                                                                                                                                                                                             etur adipiscing elit.                         etur adipiscing elit.                              sit amet, consect
        Decorona B.V. 2012 / Ïîëèòèêà êîíôèäåíöèàëüíîñòè                                                                                                                                                                                                                                     12250 ðóá                                     12250 ðóá                                         etur adipiscing elit.

                                                                                                                                                                                                                                                                                                                                                                                             12250 ðóá




                                                                                                                                                                                                                                                                                                                                                                                     30%
                                                                                                                                                                                                                                                                                                                                                                                     -

                                                                                                                                                                                                                                                                                               Âåí÷åê                                 Ñîëü è ïåðåö                                           Êàñòðþëÿ
                                                                                                                                                                                                                                                                                             Lorem ipsum dolor                             Lorem ipsum dolor                                 Lorem ipsum dolor
                                                                                                                                                                                                                                                                                              sit amet, consect                             sit amet, consect                                 sit amet, consect
                                                                                                                                                                                                                                                                                             etur adipiscing elit.                         etur adipiscing elit.                             etur adipiscing elit.

                                                                                                                                                                                                                                                                                             12250 ðóá                                     12250 ðóá                                         12250 ðóá




    SCG London Page 41
Retail – Decorona - Homes & Gardens 	
		       Brand Identity, store design, graphics & communications, marketing




SCG London Page 42
Retail – Mall Street - Online Retailer
		                                          Packaging tape
         Brand identity, web design, graphics, communications, packaging




                                    3

      Carrier bags




                                 UNIFORMS




                                                                             Promotional accessories
                                                                            Caps and T-shirts/Polo shirts
                                                                            with service and promotional
                                                                               messages and grahics


                                        Navy blue workewear (eg. Dickies)




SCG London Page 43
                                              IVA
                                               SE
Retail – AKIT - Association of Internet Trade
		 Brand Identity, communications, website



                     АКИТ
                            АССОЦИАЦИЯ
                            КОМПАНИЙ
                            ИНТЕРНЕТ
                            ТОРГОВЛИ




                            АКИТ
                                                АССОЦИАЦИЯ
                                                КОМПАНИЙ
                                                ИНТЕРНЕТ
                                                ТОРГОВЛИ




                                                АКИТ
                                                             АССОЦИАЦИЯ
                                                             КОМПАНИЙ
                                                             ИНТЕРНЕТ
                                                             ТОРГОВЛИ




SCG London Page 44
Retail – AKIT - Association of Internet Trade
		 Brand Identity, communications, website




SCG London Page 45
Real Estate – 	Kaleidoscope - Shopping Centre
	     Kaleidoscope,	
  Moscow	
   brand positioning, communications, signage, 			
                Brand Identity,
	                    centre design (interior/exterior), website, marketing




SCG London Page 46
Real Estate – 	Kaleidoscope - Shopping Centre
	              Brand Identity, brand positioning, communications, signage, 			
	                    centre design (interior/exterior), website, marketing




SCG London Page 47
Real Estate – 	Kaleidoscope - Shopping Centre
	              Brand Identity, brand positioning, communications, signage, 			
	                    centre design (interior/exterior), website, marketing




SCG London Page 48
Real Estate – 	Kaleidoscope - Shopping Centre
	              Brand Identity, brand positioning, communications, signage, 			
	            Kaleidoscope – Marketing & Communication Strategy
                       centre design (interior/exterior), website, marketing




                                       Always New. Always Different




SCG London Page 49
Real Estate – 	Kaleidoscope - Shopping Centre
	    Kaleidoscope,	
  Moscow	
  …	
  Media	
  positioning, communications, signage, 			
                Brand Identity, brand 	
  	
  
	                    centre design (interior/exterior), website, marketing




SCG London Page 50
Real Estate – 	Kaleidoscope - Shopping Centre
	               Brand Identity, brand positioning, communications, signage, 			
     Kaleidoscope,	
  Moscow	
  …	
  Marke>ng	
  	
  
	                    centre design (interior/exterior), website, marketing




SCG London Page 51
Real Estate – 	Kaleidoscope - Shopping Centre
	              Brand Identity, brand positioning, communications, signage, 			
             Kaleidoscope,	
  Moscow	
  …	
  Brand	
  Characters	
  	
  
	                                       centre design (interior/exterior), website, marketing




SCG London Page 52
Rebranding
   Challenges and Opportunitites




SCG London Page 53
What is Rebranding?... Definitions



             Re               Branding


             once more…	     - image and reputation
             afresh…         - creating an added value perception
             anew…           - differentiation
             re accustom…    - memorability
             re activate…	   - signalling change




SCG London Page 54
What is Rebranding?... Definitions



                 Signalling change - Cosmetic or Real?


                 Rebranding is not just new lipstick ...



                 Can be a catalyst for real change ...
                 in attitudes, performance,
                 quality, value...




SCG London Page 55
How much? Who for? - Rebranding Strategy



                     From         Change but no change’... Maintain heritage...
                                  Refine/Refocus...


                       To         ‘New name/New brand’... Complete change



                 Levels of development and change need to reflect
                 Brand Vision, Resources and Target Market realities.

                 Issues... Credibility... Impact... Cost...
                 Implications... = Operations, people, competition...


SCG London Page 56
Rebranding
   Some case studies




SCG London Page 57
ew concept…
 New concept... Logo
                             1994
   logo
                      1994

                              2004



                      2004




 SCG London Page 58
New concept... Entrance       New concept…
                                entrance
     Before	         Before         After    After




       Khimki




SCG London Page 59
New concept... Service Desk   New concept…
                               Service desk
     Before	         Before          After    After




SCG London Page 60
ЭЛЕМЕНТЫ ФАСАДА EXTERIOR ELEMENTS                                                                             4.3

                5m

                                                                                                                                                                                                 Стелы
                                                                                                                                                                                                 Totems

                                                                                                                                                                                                 Размеры и строение
                     1500mm                                                                                                                                                                      Dimensions and construction
                                                                                                            Helios Regular,                      Заголовок Helios Вold,   Стэнд для рекламы
                                                                                                            Белый, центрирование                 текст: Helios Light,     в формате А2
                                                                                                            Helios Regular                       Пантон 188,              A2 Poster Box          Здесь приводится руководство строения двух
                                                                                                            White, aligned centre                левое центрирование                             вариантов стел. Первая – пять метров высотой с
                                                                                                                                                 Heading: Helios Bold                            приветствием и вторая 2.5 м стела при входе в
                                                                                                                                                 Text: Helios Light                              магазин.
                     100mm                                                  Helios Regular,
                                                                            Пантон 188, центрирование                                            Pantone 188
                                                                                                                                                                                                 Важно, чтобы все изобразительные элементы
                     490mm                                                  Helios Regular                                                       aligned left
                                                                                                                                                                                                 оформлялись брэндом «Старика Хоттабыча»
                                                                            Pantone 188, aligned centre                                                                                          последовательно.
                     130mm

                                                                                                                                                                                                 Illustrated on this page are the construction guides
                     500mm                                                                                                                                                                       for two example exterior totems. The first is a 5m high
                                                                                                                                                                                          2.5m   welcome totem and the second a 2.5m entrance
                                                                            Заголовок: Helios Вold,
                     100mm               добро                              Текст: Helios Light, белый,   320mm
                                                                                                                                                                                                 totem.

                                      пожаловать!
                      60mm                                                                                                                                                                       It is essential all artworks follow this style guide to
                     100mm                                                  левое центрирование
                                                                            Heading: Helios Bold                                                                                                 carry the Starik Hottabych identity in a consistent
                     120mm
                                                                            Text: Helios Light                                                                                                   manner.
                     160mm                                                                                480mm
                                     Часы работы                            White, aligned left
                     140mm           понедельник       00   -   00
                                     вторник           00   -   00
                                                                                                          60mm          добро пожаловать!
                                                                                                          60mm
                                     среда             00   -   00                                                      Часы работы
                                                                                                                        понедельник    00   -   00
                                     четверт           00   -   00                                                      вторник
                                                                                                                        среда
                                                                                                                                       00
                                                                                                                                       00
                                                                                                                                            -
                                                                                                                                            -
                                                                                                                                                00
                                                                                                                                                00
                                     пятница           00   -   00                                        700mm         четверт
                                                                                                                        пятница
                                                                                                                                       00
                                                                                                                                       00
                                                                                                                                            -
                                                                                                                                            -
                                                                                                                                                00
                                                                                                                                                00
                     1100mm          суббота           00   -   00                                                      суббота        00   -   00
                                                                                                                        воскресенье    00   -   00

                                     воскресенье       00   -   00




                                                                                                          680mm
                     400mm


                     200mm                                                                                200mm




                              80mm            1520mm                 80mm                                           50mm              1600mm                 50mm




                                                                                                                                                                                                 СТАРИК ХОТТАБЫЧ РУКОВОДСТВО К БРЭНДУ МАЙ 04
                                                                                                                                                                                                     STARIK HOTTABYCH BRAND GUIDELINES MAY 04

SCG London Page 61
X5 Perekrestok


     Before	         After




SCG London Page 62
etail: Green Perekrestok: Supermarket and convenience chain
   Green Perekrestok




  About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding
   SCG London Page 63
Green Perekrestok
tail: Green Perekrestok: Supermarket and convenience chain




  SCG London Page 64
Green Perekrestok




SCG London Page 65
Blue Perekrestok
Retail: Blue Perekrestok: Supermarket and convenience chain
Retail: Blue Perekrestok: Supermarket and convenience chain




     About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding
      About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding
 SCG London Page 66
Yellow Perekrestok
Retail: Express Perekrestok: Supermarket and convenience chain




    About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding
  SCG London Page 67
Retail – Azbuka Vkusa - Premium City Supermarket
Retail: Azbuka Vkusa: store design, graphics, department concepts & merchandising
  	        Brand Identity, Fine food supermarket




     About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding
   SCG London Page 68
Retail – Azbuka Vkusa - Premium City Supermarket
  	
Retail: Azbuka Vkusa: store design, graphics, department concepts & merchandising
           Brand Identity,
                           Fine food supermarket




   SCG LondonSCG 69
     About Page London   | Retail | Financial Services | Real Estate | Corporate and Employer Branding
Retail – Azbuka Vkusa - Premium City Supermarket
  	        Brand Identity, store design, graphics, department concepts & merchandising
Retail: Azbuka Vkusa: Fine food supermarket




   SCG London Page 70
     About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding
Retail – Azbuka Vkusa - Premium City Supermarket
	        Brand Identity, store design, graphics, department concepts & merchandising




SCG London Page 71
Retail – Econika - Fashion Shoe Retailer
	        Brand Identity, store design, graphics, communications, merchandising

          Before	After




SCG London Page 72
Retail – Econika - Fashion Shoe Retailer
Retail: Econika:Identity, store design, graphics, communications, merchandising
  	        Brand Shoe store chain




     About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding
  SCG London Page 73
Retail – Econika - Fashion Shoe Retailer
  	
Retail: Econika:Identity, store design, graphics, communications, merchandising
           Brand
                 Shoe store chain




  SCG London Page 74
     About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding
Retail -	 Fashion Galaxy - Fashion Shoe Retailer
	         Brand Identity, Store Design, Graphics, Communications
	         & Merchandising
                     Before




SCG London Page 75
Retail -	 Fashion Galaxy - Fashion Shoe Retailer
	         Brand Identity, Store Design, Graphics, Communications
	         & Merchandising
     After




SCG London Page 76
Retail -	 Fashion Galaxy - Fashion Shoe Retailer
	         Brand Identity, Store Design, Graphics, Communications
	         & Merchandising




SCG London Page 77
Retail -	 Fashion Galaxy - Fashion Shoe Retailer
	         Brand Identity, Store Design, Graphics, Communications
	         & Merchandising




SCG London Page 78
Retail -	 Fashion Galaxy - Fashion Shoe Retailer
	         Brand Identity, Store Design, Graphics, Communications
	         & Merchandising

                                                                   Logo section -
                                                                   logos must be white or gr
                                                                   and must be no bigger th
                                                                   of Fashion Galaxy logo.




                                                                                   WIN
                                                                                   SEA



                                                                                      Европейский, пл. Кие


                                                                                                         Г


                                                                                                     ww




                                                                                 40% of spre
                                                                                 brand band
                                                                                 message, s
                                                                                 and websit




SCG London Page 79
Существующие Форматы Фасадных вывесок М.Видео



   Крышная Установка     Вывеска Арендатора     Вывеска на Фасаде
                         на Фасаде              Отдельного Здания




SCG London Page 80
М.Видео иерархия оформления                                                На этой странице: мы рекомендуем использование
                                                                           единого варианта логотипа и дескриптора для
                                                                           оформления всех основных фасадов




        на настоящий момент существует непоследовательность в использовании дескриптора

                            ГИПЕРМАРКЕТ                            АУДИО   ВИДЕО    БЫТОВАЯ ТЕХНИКА
            ЭЛЕКТРОНИКА     ЭЛЕКТРОНИКИ        NO DESCRIPTOR




                      рекомендуемый
                      универсальный вариант



SCG London Page 81
                                               ЭЛЕКТРОНИКА
ail: M.Video: Electrical and digital
   M.Video - Concept




   SCG London Page 82
tail: M.Video: Electrical and digital
    M.Video - Concept




   SCG London Page 83
Smolenskiy Passage - Reconception
                                    2009
2009 - Challenge
Phased upgrading of a well-known
city centre venue. Replanning
tenant space to ‘open up’ complex
vertical mall.


                             2012




SCG London Page 84
Smolenskiy Passage - Build on the name




SCG London Page 85
Smolenskiy Passage - Brand Message




SCG London Page 86
Smolenskiy Passage - New Planning

                                                                     10

                                                                                                                                     First floor plan option A
                                                                                                                                     not to scale


                                                                                                                                     Key
                                                                                                                                     1 SCP banquette seating
                                                            Info lectern
                                                            SPW - 5010                                                               2 Champagne bar with moveable screen
                                                                                                                                     3 Champagne bar table seating with moveable screen
                                                                                                                                     4 Info reception
                                                                                                                                     5 Advertising
                                                                                    1                                                6 Graphic wall treatment
                                                                     SPW - 5004
     SPW - 5011                                                                                                                      7 ATM
                                                                                                                                     8 Parking ticket machine
                          8           6   10                                                                                         9
                          7                                                                                                          10 Secondary promotion
                                      5
                                                                                                                                10   11 Segis bench
                                                                       SPW - 5001                                                    12 Toilet wall graphic
                                                                 2                                                                   13 Floor standing lamp
                                                                                                   14
                                                                                                                                     14 Big event / exhibition
                                                                 3
                                                                                                                               10

                                                                                                        4                            SPW - 5001 Main totem directory
                           10                  SPW - 5001
                                                                                                                                     SPW - 5002   Freestanding - floor directory
                                  1
                                                                                                                                     SPW - 5003   Wall mounted - floor directory
                     SPW - 5004                                                      1                                               SPW - 5004   Ceiling sign 1500x300 - directional
                                                                                                                                     SPW - 5005   Wall/column 400x300 sign - directional
                                                                                                                                     SPW - 5006 Wall / column 200x200 sign - directional
                                                                           10                    WC cube                             SPW - 5010 Info lectern
                                                                                                                                     SPW - 5011 Business directory
                                                                                                            13
                                                                                                                                     Note
                                                                                                            11                       All furniture elements (including champagne bar) to be
                                                   SPW - 5004
                                                                                    SPW - 5006              12                       moveable to allow for special events, i.e. fashion show
                              5           5         5

                                                                                                             SPW - 5005
                                                                                                             door info stickers to
                                                                                                             toilet doors



SCG London Page 87
Retail Brand Development. Challenges and Opportunities - a Russian Perspective
Retail Brand Development. Challenges and Opportunities - a Russian Perspective
Retail Brand Development. Challenges and Opportunities - a Russian Perspective
Retail Brand Development. Challenges and Opportunities - a Russian Perspective

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Retail Brand Development. Challenges and Opportunities - a Russian Perspective

  • 1. Retail Brand Development Challenges and Opportunities - a Russian Perspective October 2012 SCG London Page 1
  • 2. SCG London - Strategic, Branding & Design SCG London – Strategic, Branding & Design Мы ‐ SCG London Page 2 SCG London Page 2
  • 3. Our Clients Include SCG London Page 3
  • 4. Agenda • Brand definitions • Brand experience • The Russian market • Brand creation • Some case studies • Rebranding • What, Why, How • Some case studies SCG London Page 4
  • 5. Definitions - Who are your... ? Customers ‘A person who buys goods and services from a shop or business’ Shoppers... Visitors... Clients... Individuals... Groups... Organizations... Audiences ‘Spectators, Listeners, Viewers, Onlookers...’ Competitors... The media... The community... Interest groups... Politicians... Inner customers/audiences Investors... Management... Staff... Tenants... Partners... Suppliers... Needs... Expectations... Aspirations? SCG London Page 5
  • 6. What is Branding?... Definitions Image... Promises ... ‘What you say’ Reputation... Behaviour ... ‘What people say about you’ = experience Now marketing, communication and experience are totally integrated Who is talking to who?... Who is listening? Who is targeting who? SCG London Page 6
  • 7. Social Media Challenge “A brand is the sum of all conversations happening around the brand” SCG London Page 7
  • 8. Social Media Challenge Social Media Challenge • Russia is second place in Europe in terms of Internet access. • Russia is in the first place in Europe in terms of Internet access. • 57 million Russians use Internet at least once a month (43% audience increase in last 2 years) • 22 million users access Internet via their mobile phones. • 22 million users access Internet via their mobile phones. street’ ‘Apps are the new high SCG London Page 15 SCG London Page 8
  • 9. Branding = The Brand Experience Products Place Brand Touchpoints Technology People SCG London Page 9
  • 10. Brand Experience Challenge “Building a great experience is everyone’s responsibility and nobody’s job” SCG London Page 10
  • 11. Shopping Modes - Formats • Shopping centres • Hypermarkets • Supermarkets • Convenience stores • Discounters • Online “MULTI CHANNEL” SCG London Page 11
  • 12. Asset  Management  …  Brand  Touchpoints                           Asset Management - Brand Touchpoints Brand Experience ‘crea%ng  desire’   Image  and  Reputa%on   Brand  Equity   Income  /  Value   Awareness   Customer  Journey   A]erglow   Promise   Visit   Sa%sfac%on   Equity  word  of  mouth,  sms…    customer  journey…    collateral  …    adver>sing,  direct   an>cipa>on  …    moments  of  truth   bags,  cards,  leaflets   marke>ng    first  vistas,    approach,  process,      assurance,  memories    web  site,  social  media   layout,  environment,  products,     reminders,    triggers,      promo>onal  publicity   Income staff,  facili>es,  exit  experience  …   aier  service  …    posters,  street  signs  …   Brand  Touchpoints   Asset  Management  …  Brand  Touchpoints          …    H  Physical... Digital Aligning experiences... Human..     uman  …  Technical     Managing  the  Process  –  Physical           Rethinking opportunities ... Reinventing experiences Asset Management - Brand Touchpoints coordina%on  …  consistency  …  control  …   ‘crea%ng  desire’   Image  and  Reputa%on   SCG London Page 14 Brand  Equity   Income  /  Value   SCG London Page 12 Awareness   Customer  Journey   A]erglow   Promise   Visit   Sa%sfac%on  
  • 13. Touchpoint Synergy Food Retail ‘Customer Journey’ Identifying opportunities… Solutions SCG London Page 13
  • 14. Touchpoint Synergy People ‘Our people make the difference’ SCG London Page 14
  • 15. The ‘Russian’ Market Moscow... Cities... Regions... Ukraine... Kazakhstan... SCG London Page 15
  • 16. RUSSIAN FEDERATION - FACTS: Population: 142.9 million (UN, 2010) 160 ethnic groups 83 federal entities: republics, regions, autonomies Area: 17,075,400 km² Moscow – largest city in Europe “Millionniki” – 13 regional capitals (population 1m+) SCG London Page 16
  • 17. Moscow Moscow - 12m+ population 20 years building programme SCG London Page 17
  • 18. Consumer Boom... Pre Financial Crisis 30 years in 3 years… retail market revolution fast-track development - from open markets to modern retail international retailers vs fast-developing locals Emergence of affluent middle class - conspicuous consumption! SCG London Page 18
  • 19. Post Crisis... Getting back on track 2009 A dose of reality - tough times - consumers and retailers in survival mode 2010 Market consolidation - the big get bigger Russia is the biggest retail market in Europe... ... Consumers sharper & more demanding - want it now... better... cheaper Retailers and developers more cautious 2011 Confidence returns - ‘a second renaissance in retail’ 70% of retailers predict pre-crisis sales levels by Dec 2011 2012 Retail rents increased by 10-15% Supply shortage (1% increase in the last 5 years!) SCG London Page 19
  • 20. Modern Russia 15-16m credit card users out of 90m economically active population Broadband penetration - 65% of the population E-commerce transactions doubling each year SCG London Page 20
  • 21. Infrastracture - Logistics Challenge Issues - security... logistics... distances... border controls Major international Russian operations forcing logistics development .... local resourcing... quality supply chain networks Multichannel growth demands SCG London Page 21
  • 22. Brand Creation - Brand Strategy Brand Vision - Market opportunity... - Aims... Audiences What - The offer? Products... Services... People How - How will it be delivered? Media... Formats... Multichannel Why - Why will it succeed? - Differentiation attributes - Added value - Rational... Emotional SCG London Page 22
  • 23. Brand Creation Some case studies SCG London Page 23
  • 24. Retail – 36.6 - Pharmacy Retail Brand Chain Development. Brand Identity, store design, graphics & communications, marketing Retail: 36.6: Pharmacy Chain SCG London Page 24 About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding
  • 25. Retail – 36.6 - Pharmacy Retail Brand Chain Development. Brand Identity, store design, graphics & communications, marketing SCG London Page 25
  • 26. Retail – 36.6 - Pharmacy Retail Brand Chain Development. Retail: 36.6: Pharmacy Chainstore design, graphics & communications, marketing Brand Identity, SCG LondonSCG 26 About Page London | Retail | Financial Services | Real Estate | Corporate and Employer Branding
  • 27. Retail – Clover & Co - Farm Stores Naming, Brand Identity, store design, graphics & communications, packaging SCG London Page 27
  • 28. Retail – Clover & Co - Farm Stores Naming, Brand Identity, store design, graphics & communications, packaging SCG London Page 28
  • 29. Retail – Clover & Co - Farm Stores Retail: Clover & Co:Brand Identity, storestore graphics & communications, packaging Naming, Natural food design, About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding SCG London Page 29
  • 30. Retail – Clover & Co - Farm Stores Naming, Brand Identity, store design, graphics & communications, packaging SCG London Page 30
  • 31. Retail – Clover & Co - Farm Stores Naming, Brand Identity, store design, graphics & communications, packaging SCG London Page 31
  • 32. Retail – Winelab - Wine & Spirits Supermarket Retail: Winelab: Alcoholic Beverage Hypermarket Brand Identity, store design, graphics & communications About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding SCG London Page 32
  • 33. Retail – Winelab - Wine & Spirits Supermarket Retail: Winelab: Alcoholic Beverage Hypermarket Brand Identity, store design, graphics & communications RETAIL DESIGN PRESENTATION BY SCG LONDON | SYNERGY GROUP | PAGE 21 RETAIL DESIGN PRESENTATION BY SCG LONDON | SYNERGY GROUP | PAGE 33 About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding SCG London Page 33
  • 34. Retail – Winelab - Wine & Spirits Supermarket Аксонометрия Brand Identity, store design, graphics & communications основной атриум зона промо зона ожидания винный отдел шахта лифта входная зона разливное пиво и вино, бэк офис folded metal panel entrance arch - semi matt powder coat finish основной вход дегустации SCG London Page 34 RETAIL DESIGN PRESENTATION BY SCG LONDON | SYNERGY GROUP | PAGE 35
  • 35. Retail – Depstor.com - Young Fashion Store Naming, Brand Identity, store design, graphics & communications, marketing SCG London Page 35
  • 36. Retail – Depstor.com - Young Fashion Store Naming, Brand Identity, store design, graphics & communications, marketing SCG London Page 36
  • 37. Retail – Depstor.com - Young Fashion Store Naming, Brand Identity, store design, graphics & communications, marketing Retail: Depstor: Fashion chain SCG London Page 37 About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding
  • 38. Retail – Plan MTR - Brand Depstor.com - Young Fashion Store Naming, Brand Identity, store design, graphics & communications, marketing Женские примерочные Window Kenvelo 9% кассы Broadway 6.5% Tom Taylor 9.5% Greytone 4.5% Buyung 4.5% Ж Madonna 9% Lounge Motop 11% Mavi 4% Innovation area Buyung 4.5% Broadway 6.5% Window Kenvelo 9% Мужские примерочные Greytone 4.5% Tom Taylor 9.5% M Планированеи согласно брендов SCGMTR BRAND PROPOSITION . MARCH 2010 . PAGE 25 London Page 38
  • 39. Retail – Depstor.com - Young Fashion Store Naming, Brand Identity, store design, graphics & communications, marketing SCG London Page 39
  • 40. rporate Business Card Retail – Decorona - Homes & Gardens Brand Identity, store design, graphics & communications, marketing Corporate Business Card 86 mm 40.8 mm 10.5 mm 123242, Êàïðàíîâà, ä.3, ñòð.1 123242, Êàïðàíîâà, ä.3, ñòð.1 Text: Avant Garde CCT Regular 6pt Ò: +7 (495) 777-01-04, äîá. 123 Ò: +7 (495) 777-01-04, äîá. 123 Pantone: 2623 C F: +7 (495) 777-01-06 F: +7 (495) 777-01-06 www.decorona.ru www.decorona.ru Text: Avant Garde CCT Bold 6pt Pantone: 2623 C 44.5 mm 86 mm 39 40.8 mm 20479 øåëüô ðóá 10.5 mm 123242, Êàïðàíîâà, ä.3, ñòð.1 123242, Êàïðàíîâà, ä.3, ñòð.1 Text: Avant Garde CCT Regular 6pt Ò: +7 (495) 777-01-04, äîá. 123 Ò: +7 (495) 777-01-04, äîá. 123 Pantone: 2623 C F: +7 (495) 777-01-06 F: +7 (495) 777-01-06 www.decorona.ru www.decorona.ru Text: Avant Garde CCT Bold 6pt Pantone: 2623 C 44.5 mm 5250 ðóá Inter DECORONA System B.V.2012 110235 Ìåáåëü ïïó Lorem ipsum dolor sit amet, consect etur adipiscing elit. 24250 ðóá ñòîë 40 2012 2012 Is ne delectur aturemo et, sum ex etur alic tendus mo essus et Is ne delectur aturemo et, sum ex etur alic tendus mo essus et occatur, volupit faccatibus enet utem volo dolor reium fugit. occatur, volupit faccatibus enet utem volo dolor reium fugit. 5250 ðóá 4250 ðóá All catalogue prices are maximum prices valid until 22 July 2012 For directions and opening times of your local DECORONA store, visit our web at www.decorona.ru All catalogue prices are maximum prices valid until 22 July 2012 (prices are subject to any alteration in VAT) www.decorona.ru 2479 ïîäóøêè ðóá Is ne delectur aturemo et, sum ex etur alic tendus mo essus et Is ne delectur aturemo et, sum ex etur alic tendus mo essus et occatur, volupit faccatibus enet utem volo dolor reium fugit. occatur, volupit faccatibus enet utem volo dolor reium fugit. 3000 ðóá 5680 ðóá 05 06 SCG London Page 40
  • 41. Retail – Decorona - Homes & Gardens me page Brand Identity, store design, graphics & communications, marketing department Ïîèñê ìàãàçèíà Ïîèñê Ìîÿ êîðçèíà ÒÅÊÑÒÈËÜ ÒÎÂÀÐÛ ÄËß ÄÎÌÀ ÏÎÑÓÄÀ ÄÅÊÎÐ ÄÅÒÑÊÈÅ ÒÎÂÀÐÛ ÑÀÄÎÂÎÄÑÒÂÎ ÌÅÁÅËÜ ÏÎÑÓÄÀ Ñòåêëî Ïîñóäà Ñòàêàíû Õðàíåíèå Ìû Ïðèãîòîâëåíèå íàêðûâàåì Ïîèñê ìàãàçèíà Ïîèñê Ìîÿ êîðçèíà Êåðàìèêà, ôàðôîð Ïîñóäà ñòîë! Ïðèãîòîâëåíèå Õðàíåíèå Ìåòàëë Ïðèãîòîâëåíèå ÒÅÊÑÒÈËÜ ÒÎÂÀÐÛ ÄËß ÄÎÌÀ ÏÎÑÓÄÀ ÄÅÊÎÐ ÄÅÒÑÊÈÅ ÒÎÂÀÐÛ ÑÀÄÎÂÎÄÑÒÂÎ ÌÅÁÅËÜ Ïðèáîðû Õðàíåíèå Ïîñóäà ÍÎÂÈÍÊÀ Ñòîëîâûå ñåðâèçû Âñå òîâàðû Lorem ipsum dolor sit amet, consectetur adipiscing elit. ÷àéíûå - 30% ÷àøêè 14175 ðóá Lorem ipsum dolor sit amet, Âåñíà consect etur adipiscing elit. 24250 ðóá 12250 ðóá Ñåðâèñû Äåêîðîíû / Î Äåêîðîíå / Ïîäàðî÷íàÿ êàðòà / Ðàññûëêà / Êàðòà ñàéòà / Ñâÿçü ñ íàìè / Êàòàëîã Products department Íîâàÿ êîëëåêöèÿ Decorona B.V. 2012 /2012 / Ïîëèòèêà êîíôèäåíöèàëüíîñòè Decorona B.V. Ïîëèòèêà êîíôèäåíöèàëüíîñòè Lorem ipsum dolor sit amet consect etur adipiscing elit. ÌÅÁÅËÜ Ïîèñê ìàãàçèíà Ïîèñê Ìîÿ êîðçèíà ÍÎÂÈÍÊÀ ÒÅÊÑÒÈËÜ ÒÎÂÀÐÛ ÄËß ÄÎÌÀ ÏÎÑÓÄÀ ÄÅÊÎÐ ÄÅÒÑÊÈÅ ÒÎÂÀÐÛ ÑÀÄÎÂÎÄÑÒÂÎ ÌÅÁÅËÜ Ïîñóäà Ìèñêè Ñòîëîâàÿ ÑÊÈÄÊÈ Lorem ipsum dolor Lorem ipsum dolor ïîñóäà TOP10 Çàðåãèñòðèðóéòåñü sit amet, consect sit amet, consect Lorem ipsum dolor etur adipiscing elit. etur adipiscing elit. sit amet, consect ÏÎÑÓÄÀ 12250 12250 etur adipiscing elit. ñåé÷àñ, ÷òîáû ðóá ðóá 12250 ðóá Ñàäîâûå ãîðøêè ïîëó÷èòü íàøó Ñòåêëî Ïîñóäà Ïîäóøêè Ïðèáîðû ðàññûëêó è âàó÷åð íà Ñòàêàíû Õðàíåíèå Càëôåòêè 10% ÑÊÈÄÊÓ íà Ïðèãîòîâëåíèå Öâåòû ïîëîòåíöà Lorem ipsum dolor sit amet, consect ñëåäóþùóþ ïîêóïêó! Êåðàìèêà, ôàðôîð Ïîñóäà Ñâå÷è etur adipiscing Ïðèãîòîâëåíèå 16175 Lorem ipsum dolor ðóá Õðàíåíèå Áóòûëêè sit amet, consect Ìåòàëë 30% - 10% etur adipiscing Âåí÷èê Ñîëü è ïåðåö Êàñòðþëÿ ×àñû Ïðèãîòîâëåíèå Ïðèáîðû Lorem ipsum dolor sit amet, consect Lorem ipsum dolor sit amet, consect Lorem ipsum dolor sit amet, consect Ïèêíèê 2250 14200 Õðàíåíèå Ñêèäêà etur adipiscing elit. etur adipiscing elit. etur adipiscing elit. ðóá ðóá ÂÀÓ×ÅÐ ÍÀ Ïîñóäà 12250 ðóá 12250 ðóá 12250 ðóá Øòîðû Lorem ipsum dolor sit amet, consect etur adipiscing elit. ÑÊÈÄÊÓ Âñå òîâàðû Èíñòðóìåíòû Ñåðâèñû Äåêîðîíû / Î Äåêîðîíå / Ïîäàðî÷íàÿ êàðòà / Ðàññûëêà / Êàðòà ñàéòà / Ñâÿçü ñ íàìè / Êàòàëîã Ñåðâèñû Äåêîðîíû / Î Äåêîðîíå / Ïîäàðî÷íàÿ êàðòà / ÍÎÂÈÍÊÀ Ðàññûëêà / Êàðòà ñàéòà / Ñâÿçü ñ íàìè / Êàòàëîã Ïîñóäà Ìèñêè Ñòîëîâàÿ Lorem ipsum dolor Lorem ipsum dolor ïîñóäà sit amet, consect sit amet, consect Lorem ipsum dolor Decorona B.V. 2012 /2012 / Ïîëèòèêà êîíôèäåíöèàëüíîñòè Decorona B.V. Ïîëèòèêà êîíôèäåíöèàëüíîñòè etur adipiscing elit. etur adipiscing elit. sit amet, consect Decorona B.V. 2012 / Ïîëèòèêà êîíôèäåíöèàëüíîñòè 12250 ðóá 12250 ðóá etur adipiscing elit. 12250 ðóá 30% - Âåí÷åê Ñîëü è ïåðåö Êàñòðþëÿ Lorem ipsum dolor Lorem ipsum dolor Lorem ipsum dolor sit amet, consect sit amet, consect sit amet, consect etur adipiscing elit. etur adipiscing elit. etur adipiscing elit. 12250 ðóá 12250 ðóá 12250 ðóá SCG London Page 41
  • 42. Retail – Decorona - Homes & Gardens Brand Identity, store design, graphics & communications, marketing SCG London Page 42
  • 43. Retail – Mall Street - Online Retailer Packaging tape Brand identity, web design, graphics, communications, packaging 3 Carrier bags UNIFORMS Promotional accessories Caps and T-shirts/Polo shirts with service and promotional messages and grahics Navy blue workewear (eg. Dickies) SCG London Page 43 IVA SE
  • 44. Retail – AKIT - Association of Internet Trade Brand Identity, communications, website АКИТ АССОЦИАЦИЯ КОМПАНИЙ ИНТЕРНЕТ ТОРГОВЛИ АКИТ АССОЦИАЦИЯ КОМПАНИЙ ИНТЕРНЕТ ТОРГОВЛИ АКИТ АССОЦИАЦИЯ КОМПАНИЙ ИНТЕРНЕТ ТОРГОВЛИ SCG London Page 44
  • 45. Retail – AKIT - Association of Internet Trade Brand Identity, communications, website SCG London Page 45
  • 46. Real Estate – Kaleidoscope - Shopping Centre Kaleidoscope,  Moscow   brand positioning, communications, signage, Brand Identity, centre design (interior/exterior), website, marketing SCG London Page 46
  • 47. Real Estate – Kaleidoscope - Shopping Centre Brand Identity, brand positioning, communications, signage, centre design (interior/exterior), website, marketing SCG London Page 47
  • 48. Real Estate – Kaleidoscope - Shopping Centre Brand Identity, brand positioning, communications, signage, centre design (interior/exterior), website, marketing SCG London Page 48
  • 49. Real Estate – Kaleidoscope - Shopping Centre Brand Identity, brand positioning, communications, signage, Kaleidoscope – Marketing & Communication Strategy centre design (interior/exterior), website, marketing Always New. Always Different SCG London Page 49
  • 50. Real Estate – Kaleidoscope - Shopping Centre Kaleidoscope,  Moscow  …  Media  positioning, communications, signage, Brand Identity, brand     centre design (interior/exterior), website, marketing SCG London Page 50
  • 51. Real Estate – Kaleidoscope - Shopping Centre Brand Identity, brand positioning, communications, signage, Kaleidoscope,  Moscow  …  Marke>ng     centre design (interior/exterior), website, marketing SCG London Page 51
  • 52. Real Estate – Kaleidoscope - Shopping Centre Brand Identity, brand positioning, communications, signage, Kaleidoscope,  Moscow  …  Brand  Characters     centre design (interior/exterior), website, marketing SCG London Page 52
  • 53. Rebranding Challenges and Opportunitites SCG London Page 53
  • 54. What is Rebranding?... Definitions Re Branding once more… - image and reputation afresh… - creating an added value perception anew… - differentiation re accustom… - memorability re activate… - signalling change SCG London Page 54
  • 55. What is Rebranding?... Definitions Signalling change - Cosmetic or Real? Rebranding is not just new lipstick ... Can be a catalyst for real change ... in attitudes, performance, quality, value... SCG London Page 55
  • 56. How much? Who for? - Rebranding Strategy From Change but no change’... Maintain heritage... Refine/Refocus... To ‘New name/New brand’... Complete change Levels of development and change need to reflect Brand Vision, Resources and Target Market realities. Issues... Credibility... Impact... Cost... Implications... = Operations, people, competition... SCG London Page 56
  • 57. Rebranding Some case studies SCG London Page 57
  • 58. ew concept… New concept... Logo 1994 logo 1994 2004 2004 SCG London Page 58
  • 59. New concept... Entrance New concept… entrance Before Before After After Khimki SCG London Page 59
  • 60. New concept... Service Desk New concept… Service desk Before Before After After SCG London Page 60
  • 61. ЭЛЕМЕНТЫ ФАСАДА EXTERIOR ELEMENTS 4.3 5m Стелы Totems Размеры и строение 1500mm Dimensions and construction Helios Regular, Заголовок Helios Вold, Стэнд для рекламы Белый, центрирование текст: Helios Light, в формате А2 Helios Regular Пантон 188, A2 Poster Box Здесь приводится руководство строения двух White, aligned centre левое центрирование вариантов стел. Первая – пять метров высотой с Heading: Helios Bold приветствием и вторая 2.5 м стела при входе в Text: Helios Light магазин. 100mm Helios Regular, Пантон 188, центрирование Pantone 188 Важно, чтобы все изобразительные элементы 490mm Helios Regular aligned left оформлялись брэндом «Старика Хоттабыча» Pantone 188, aligned centre последовательно. 130mm Illustrated on this page are the construction guides 500mm for two example exterior totems. The first is a 5m high 2.5m welcome totem and the second a 2.5m entrance Заголовок: Helios Вold, 100mm добро Текст: Helios Light, белый, 320mm totem. пожаловать! 60mm It is essential all artworks follow this style guide to 100mm левое центрирование Heading: Helios Bold carry the Starik Hottabych identity in a consistent 120mm Text: Helios Light manner. 160mm 480mm Часы работы White, aligned left 140mm понедельник 00 - 00 вторник 00 - 00 60mm добро пожаловать! 60mm среда 00 - 00 Часы работы понедельник 00 - 00 четверт 00 - 00 вторник среда 00 00 - - 00 00 пятница 00 - 00 700mm четверт пятница 00 00 - - 00 00 1100mm суббота 00 - 00 суббота 00 - 00 воскресенье 00 - 00 воскресенье 00 - 00 680mm 400mm 200mm 200mm 80mm 1520mm 80mm 50mm 1600mm 50mm СТАРИК ХОТТАБЫЧ РУКОВОДСТВО К БРЭНДУ МАЙ 04 STARIK HOTTABYCH BRAND GUIDELINES MAY 04 SCG London Page 61
  • 62. X5 Perekrestok Before After SCG London Page 62
  • 63. etail: Green Perekrestok: Supermarket and convenience chain Green Perekrestok About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding SCG London Page 63
  • 64. Green Perekrestok tail: Green Perekrestok: Supermarket and convenience chain SCG London Page 64
  • 66. Blue Perekrestok Retail: Blue Perekrestok: Supermarket and convenience chain Retail: Blue Perekrestok: Supermarket and convenience chain About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding SCG London Page 66
  • 67. Yellow Perekrestok Retail: Express Perekrestok: Supermarket and convenience chain About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding SCG London Page 67
  • 68. Retail – Azbuka Vkusa - Premium City Supermarket Retail: Azbuka Vkusa: store design, graphics, department concepts & merchandising Brand Identity, Fine food supermarket About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding SCG London Page 68
  • 69. Retail – Azbuka Vkusa - Premium City Supermarket Retail: Azbuka Vkusa: store design, graphics, department concepts & merchandising Brand Identity, Fine food supermarket SCG LondonSCG 69 About Page London | Retail | Financial Services | Real Estate | Corporate and Employer Branding
  • 70. Retail – Azbuka Vkusa - Premium City Supermarket Brand Identity, store design, graphics, department concepts & merchandising Retail: Azbuka Vkusa: Fine food supermarket SCG London Page 70 About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding
  • 71. Retail – Azbuka Vkusa - Premium City Supermarket Brand Identity, store design, graphics, department concepts & merchandising SCG London Page 71
  • 72. Retail – Econika - Fashion Shoe Retailer Brand Identity, store design, graphics, communications, merchandising Before After SCG London Page 72
  • 73. Retail – Econika - Fashion Shoe Retailer Retail: Econika:Identity, store design, graphics, communications, merchandising Brand Shoe store chain About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding SCG London Page 73
  • 74. Retail – Econika - Fashion Shoe Retailer Retail: Econika:Identity, store design, graphics, communications, merchandising Brand Shoe store chain SCG London Page 74 About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding
  • 75. Retail - Fashion Galaxy - Fashion Shoe Retailer Brand Identity, Store Design, Graphics, Communications & Merchandising Before SCG London Page 75
  • 76. Retail - Fashion Galaxy - Fashion Shoe Retailer Brand Identity, Store Design, Graphics, Communications & Merchandising After SCG London Page 76
  • 77. Retail - Fashion Galaxy - Fashion Shoe Retailer Brand Identity, Store Design, Graphics, Communications & Merchandising SCG London Page 77
  • 78. Retail - Fashion Galaxy - Fashion Shoe Retailer Brand Identity, Store Design, Graphics, Communications & Merchandising SCG London Page 78
  • 79. Retail - Fashion Galaxy - Fashion Shoe Retailer Brand Identity, Store Design, Graphics, Communications & Merchandising Logo section - logos must be white or gr and must be no bigger th of Fashion Galaxy logo. WIN SEA Европейский, пл. Кие Г ww 40% of spre brand band message, s and websit SCG London Page 79
  • 80. Существующие Форматы Фасадных вывесок М.Видео Крышная Установка Вывеска Арендатора Вывеска на Фасаде на Фасаде Отдельного Здания SCG London Page 80
  • 81. М.Видео иерархия оформления На этой странице: мы рекомендуем использование единого варианта логотипа и дескриптора для оформления всех основных фасадов на настоящий момент существует непоследовательность в использовании дескриптора ГИПЕРМАРКЕТ АУДИО ВИДЕО БЫТОВАЯ ТЕХНИКА ЭЛЕКТРОНИКА ЭЛЕКТРОНИКИ NO DESCRIPTOR рекомендуемый универсальный вариант SCG London Page 81 ЭЛЕКТРОНИКА
  • 82. ail: M.Video: Electrical and digital M.Video - Concept SCG London Page 82
  • 83. tail: M.Video: Electrical and digital M.Video - Concept SCG London Page 83
  • 84. Smolenskiy Passage - Reconception 2009 2009 - Challenge Phased upgrading of a well-known city centre venue. Replanning tenant space to ‘open up’ complex vertical mall. 2012 SCG London Page 84
  • 85. Smolenskiy Passage - Build on the name SCG London Page 85
  • 86. Smolenskiy Passage - Brand Message SCG London Page 86
  • 87. Smolenskiy Passage - New Planning 10 First floor plan option A not to scale Key 1 SCP banquette seating Info lectern SPW - 5010 2 Champagne bar with moveable screen 3 Champagne bar table seating with moveable screen 4 Info reception 5 Advertising 1 6 Graphic wall treatment SPW - 5004 SPW - 5011 7 ATM 8 Parking ticket machine 8 6 10 9 7 10 Secondary promotion 5 10 11 Segis bench SPW - 5001 12 Toilet wall graphic 2 13 Floor standing lamp 14 14 Big event / exhibition 3 10 4 SPW - 5001 Main totem directory 10 SPW - 5001 SPW - 5002 Freestanding - floor directory 1 SPW - 5003 Wall mounted - floor directory SPW - 5004 1 SPW - 5004 Ceiling sign 1500x300 - directional SPW - 5005 Wall/column 400x300 sign - directional SPW - 5006 Wall / column 200x200 sign - directional 10 WC cube SPW - 5010 Info lectern SPW - 5011 Business directory 13 Note 11 All furniture elements (including champagne bar) to be SPW - 5004 SPW - 5006 12 moveable to allow for special events, i.e. fashion show 5 5 5 SPW - 5005 door info stickers to toilet doors SCG London Page 87