Slide presentation by Shahizah Shaharuddin, Senior Vice President, Group Corporate Affairs SKALI Group during Jobstreet HR Networking Event 2012 on 11/7/12 at Sunway Convention Center.

1. HOW TO MANAGE & RECRUIT TALENT
SKALI’s EXPERIENCE
Copyright SKALI ® 2000 – 2012 Reserved

2. AGENDA
1) About SKALI and What We Do
2) Talents in SKALI
3) Challenges
4) Mistakes We Did
5) What Attract Talents to SKALI
6) Strategies Implemented in SKALI
7) Final Thought

3. ABOUT SKALI
SKALI was established in early 1997.
SKALI is an eBusiness and eGovernment specialist (Solutions,
Training, Data Centre/Cloud Services.
15 years of proven team, technology, methodology, process, facility
and resources that implement and manage integral e-business
infrastructure, solutions and services.
The 1st 9 companies awarded as MSC Status.
Currently employs more than 400 staff.
Founders driven, highly experienced and professional management
team.

4. ABOUT SKALI
Our certifications and registrations includes:
CMMI Level 3
PSMB (National Human Resource Center), Malaysia – Training
Center Certification
Multimedia Super Corridor (MSC) Status
MOF Contractor License
MOF Bumiputera Status
Score Level 3.5 Ranking – SME Corp, Malaysia
Award for Responsible Entrepreneurship Asia – Pacific (AREA)
Award
ASP License, MCMC , Malaysia

5. OUR PHILOSOPHY
Past experiences taught us much about
what success is. It brought about our
philosophy – TOGETHERNESS.
• We believe we will be successful if our
clients and partners are successful
• We believe that solving the toughest
problems require the best people
• We believe that best people are drawn to
work together as a team, as one

6. OUR CULTURE
We Create
SKALI creates innovative solutions that meet the needs of any organisation and
market place. Our diversified list of clients bears testimony to our excellence in
achieving that results that put them on the new frontiers of e-business.
We Value
SKALI delivers on its promise by building business confidence and efficiency to
widen your market reach globally. Our solutions help lower total cost ownership,
increase competitiveness and maximize investment.
We Share
SKALI believes in the power of sharing. We build solid partnerships through open
communications. We openly share our ideas, experience, knowledge, expertise
and successes, to bring to your proven technologies and business solutions that
work.

7. SKALI GROUP OF COMPANIES
TENGKU FARITH – GROUP CEO
MAZNIDA MOKHTAR – GROUP CFO
SHAHIZAH SHAHARUDDIN – GROUP CAD
SKALI SKALI SKALI E- SKALI WEB SKALI
MANAGED COMMUNITY BUSINESS SERVICES International
E-BUSINESS AND LEARNING SOLUTION (SAINT)
ENGAGEMENT CEO :
CEO : Mohd. COO: Faiz CEO : Norazam Basrihuddin CEO : Tengku
Fazly Fareen Zakaria Hassan Farith
IDC SUITE OF ENTREPRENUER
SERVICES DEVELOPMENT WEB International
INTEGRATOR Partnerships
MANAGED
MAINTENANCE PARTNERSHIP
PORTAL
& SERVICES DEVELOPMENT
SERVICES
TURNKEY Foreign Offices
RELATED (Brunei, KSA and
CLOUD FRANCHISE Indonesia)
COMPUTING DEVELOPMENT PROJECTS

8. EXPERIENCE ORGANIC GROWTH
2001 -2011
Expand the integrated Penetration to Brunei
SKALI E- Business Market -Secured Brunei
Infrastructure, Solutions SISMI project
and Services Expanded to Indonesia and
1997 1998 1999 2000
set up of the office
Launch SKALI Netpreneurs,
Acceleration Program
Launched Weathered Introduced Launched Launch of SPIKE capacity
(SNAP)
AltaVista extreme more value- E-business program
Asiawide economic added for the Solutions &
difficulties. E-business. Services. 400+ knowledge workers
mirror site. Launched Began Bigger IDC and increasing Secured and implemented
Economic Skali.com & turnaround. (from 880 to the largest SaaS project –
crisis soon E-business 11 team 6,500 sq ft). Venture to overseas and the Managed Portal Services
after setup Systems members Secure public sector Introduced Liferay Enterprise
Investors CMS to the market
Widen our global business
ecosystem SKALI Cloud – 1st Public
Cloud in Malaysia
Secured MAMPU Open Secured MOSP - the main
Source eGovt Portal for Malaysia
Software Implementation for
Public Sector Project

9. We called ourselves “SKALIANs” TALENTS IN SKALI
As of end of June, SKALIANs consist
of 188 fulltime, 166 contract and 100
apprentices.
Our staff are located mostly in Kuala
Lumpur and the rest in UPM, Serdang
(data centre), inter-state and overseas.
Majority are under the category of knowledge workers, highly
skilled and more than 80% of SKALIANs are from the
Generation-Y.
SKALIANs must have the ability to unlearn and relearn new
technology/platforms/processes very fast to keep up with the
market locally and globally. Thus, we have to be able to adapt
to any situation and challenges.

10. CHALLENGES
Better offers or package from competitors.
Limited local specialist such as JAVA Developers and other niche
specialist.
SKALI strives to be competitive in compensation area but we are
mindful of our cash flow thus at times we are not able about our
Read to recruit
certain candidates; better packages & benefits and some other
Journey at
activities. www.skalilagi.net
Room for improvement in the process and policy

11. MISTAKES WE DID
Some mistakes we did include the following:
Overlapping of authority (when there are too many bosses) which
resulted in staff getting confused with the chain of commands in the
early days.
Recruitment has to be done “yesterday”, always urgent that we tend
to let go our recruitment process and policy
Lack of background check
Unclear job description
Only look for skills but not on other aspect such as attitude, passion,
communication skills etc.
Assuming our line Managers know how to manage so it is crucial
that we coach and train the line managers

12. WHAT ATTRACTS TALENTS TO SKALI
In the early days factors that attract potential
talents to SKALI:
Challenging business models
Paradigm shift to the internet business (in
the 1990’s)
Data centre business
Passionate co-founders
Nowadays the attraction to SKALI and
retention:
Challenging projects and opportunity to
be part of the team
Challenging deadlines that seems to
motivate SKALIANs
SKALI brand
Cloud business
Passionate co-founders

13. STRATEGIES IMPLEMENTED IN SKALI
TALENTED SKALIANS !!!
Talent Recruitment Performance Learning & Compensation Communication
Planning Management & Development
Measurement
TALENT MANAGEMENT

14. TALENT PLANNING
Talent planning is done on yearly basis in
strategic planning exercise.
Has to be in line with the strategic
objective of the SKALI Group.
In line with the financial capability and
affordability.

15. In SKALI this is the most critical aspect in RECRUITMENT
talent management.
Potential candidates from advertising in
online sites such as Skali microsite,
Jobstreet, social media, newspapers,
incoming application & referrals etc.
We look for 3 areas in candidates:
Skills
Passion (social network)
Can work in SKALI
Referencing
HR verification
Lately we do check for industrial court
case, litigation, criminal checks and
cyber vetting

16. PERFORMANCE MANAGEMENT
In SKALI our KPIs are distributed early in the year after the Strategic
Planning exercise. So our performance are aligned with the objectives.
Senior Management are appraised 360 degrees. KPIs are monitored
monthly.
Staff are appraised on yearly basis.
SKALI’s appraised on several areas:
Deliverables
Personal attributes and competencies
VAS Points (Very Able SKALIAN)
Extra activities other than job such as
involvement in internal projects,
community and association
involvement, internal SME and
trainer/speaker

17. PERFORMANCE MANAGEMENT
Introduction of VAS points in Performance Appraisal gives a chance to
staff to increase their overall score. SKALI also believes that to be an
excellent contributor does not solely rely on KPI deliverables but
contribution to the community/society be it internally or externally.
SKALI appraises projects team members and its leaders. Part of this
process also to conduct survey with our clients on the performance of
the project team.
SKALIANs must achieved a certain level of scores. Failing which we
will do an improvement performance plan and detailed discussion on
ways to improve.

18. LEARNING & DEVELOPMENT
In SKALI learning and development
includes:
On the job training (OJT)
External training
Internal training where we have subject
matter expert conducting regular
trainings
We have monthly STEPS session.
STEPS stands for SKALI Team Enhancement Program where it is an informal
platform for us to share knowledge either from staff or external speaker. Session
is only for 2 hours.

19. COMPENSATION
On top of the usual staff benefits, in SKALI
our rewards includes:
Profit sharing
Commission
Project bonus
Recognition certificates

20. COMMUNICATIONS
We believed communication is key in the
management of talents. We need
feedback in order to improve.
Dialogue session between various groups
it the organisation with Group CEO and
HR
Monthly gatherings
Team Meetings
Our systems are personalised to our logo name “SKALI” such as
SKALIjer (intranet), SCREAM (SKALI Customer Relationship
Management)
Our fun club is called “SUKASKALI”

21. COMMUNICATIONS
Our internal newsletters are called
SKALIgus (all at one time).
Our internal newsletters are called
BagusSkali (news on SKALI and its
subsidiaries) and SKALISkala (news on
new product and services)
The use of the word SKALI gives
excitement and also elevate our branding
internally and externally
The more we communicate the better to
reduce silo mentality and encourage
TOGETHERNESS….which is our
philosophy.

22. FINAL THOUGHTS……
Managing talents in each company is unique. One strategy may work
in one but may not be the case to the other.
Understanding of the existing pool of talent and their behaviour will
play a part in determining the strategies correct for the company.
In SKALI it is a combination of whole spectrum of the talent
management principle but what works include:
Exciting, innovative and challenging business model
Leaders who are committed and not afraid to admit their own
mistakes. The lesson learnt helps us in moving forward.
Open door concept
Teamwork, openness and togetherness

23. Thank you