Sue Swanborough Building Trust In Organisations Trust Conference
1. Building Trust in Organisations
Sue Swanborough
HR Director UK, Ireland and Nordics
General Mills
Monday, 16 September 13
2. General Mills
Among the world’s largest food companies
$16 billion in annual revenues
> 35,000 employees
Global food manufacturer
Products in more than 100 countries
on 6 continents
Monday, 16 September 13
10. Conversations Along Our Journey
“Remember
that
what
gets
talked
about
and
how
it
gets
talked
about
determines
what
will
happen.
Or
won’t
happen.
And
that
we
succeed
or
fail,
gradually
then
suddenly,
one
conversa-on
at
a
-me.”
Susan
Sco)
Monday, 16 September 13
21. Conversations – our approach
Business context
Start at the top
Monday, 16 September 13
22. Conversations – our approach
Business context
Start at the top
Ambassadors
Monday, 16 September 13
23. Conversations – our approach
Business context
Start at the top
Ambassadors
Make it inclusive
Monday, 16 September 13
24. Conversations – our approach
Business context
Start at the top
Ambassadors
Make it inclusive
Partnerships
Monday, 16 September 13
25. Conversations – our approach
Business context
Start at the top
Ambassadors
Make it inclusive
Partnerships
Identify
behaviours for
focus
Monday, 16 September 13
26. Conversations – our approach
Business context
Start at the top
Ambassadors
Make it inclusive
Partnerships
Identify
behaviours for
focus
Never let up
Monday, 16 September 13
31. Learnings
Myth Truth
We should build an environment
of trust
And it is important to have a clear purpose and be fully intentional
based on a solid business rationale
Monday, 16 September 13
32. Learnings
Myth Truth
We should build an environment
of trust
The process is important
And it is important to have a clear purpose and be fully intentional
based on a solid business rationale
Monday, 16 September 13
33. Learnings
Myth Truth
We should build an environment
of trust
The process is important
And it is important to have a clear purpose and be fully intentional
based on a solid business rationale
Approach this as a mindset. Do not be too wedded to the process
Monday, 16 September 13
34. Learnings
Myth Truth
We should build an environment
of trust
The process is important
Set the plan and follow it
towards the destination
And it is important to have a clear purpose and be fully intentional
based on a solid business rationale
Approach this as a mindset. Do not be too wedded to the process
Monday, 16 September 13
35. Learnings
Myth Truth
We should build an environment
of trust
The process is important
Set the plan and follow it
towards the destination
And it is important to have a clear purpose and be fully intentional
based on a solid business rationale
Approach this as a mindset. Do not be too wedded to the process
Remain grounded in what the business is calling for at all times.
Course correct along the way based on changing circumstances.
This is an ongoing journey
Monday, 16 September 13
36. Learnings
Myth Truth
We should build an environment
of trust
The process is important
Set the plan and follow it
towards the destination
Initiative led by HR
And it is important to have a clear purpose and be fully intentional
based on a solid business rationale
Approach this as a mindset. Do not be too wedded to the process
Remain grounded in what the business is calling for at all times.
Course correct along the way based on changing circumstances.
This is an ongoing journey
Monday, 16 September 13
37. Learnings
Myth Truth
We should build an environment
of trust
The process is important
Set the plan and follow it
towards the destination
Initiative led by HR
And it is important to have a clear purpose and be fully intentional
based on a solid business rationale
Approach this as a mindset. Do not be too wedded to the process
Remain grounded in what the business is calling for at all times.
Course correct along the way based on changing circumstances.
This is an ongoing journey
Works best as a cross business approach. HR facilitates and
provides provocation
Monday, 16 September 13
38. Learnings
Myth Truth
We should build an environment
of trust
The process is important
Set the plan and follow it
towards the destination
Initiative led by HR
Choose a model to follow
And it is important to have a clear purpose and be fully intentional
based on a solid business rationale
Approach this as a mindset. Do not be too wedded to the process
Remain grounded in what the business is calling for at all times.
Course correct along the way based on changing circumstances.
This is an ongoing journey
Works best as a cross business approach. HR facilitates and
provides provocation
Monday, 16 September 13
39. Learnings
Myth Truth
We should build an environment
of trust
The process is important
Set the plan and follow it
towards the destination
Initiative led by HR
Choose a model to follow
And it is important to have a clear purpose and be fully intentional
based on a solid business rationale
Approach this as a mindset. Do not be too wedded to the process
Remain grounded in what the business is calling for at all times.
Course correct along the way based on changing circumstances.
This is an ongoing journey
Works best as a cross business approach. HR facilitates and
provides provocation
Use models as frameworks to catalyse the conversations needed.
Monday, 16 September 13
40. Learnings
Myth Truth
We should build an environment
of trust
The process is important
Set the plan and follow it
towards the destination
Initiative led by HR
Choose a model to follow
This can be done quickly
And it is important to have a clear purpose and be fully intentional
based on a solid business rationale
Approach this as a mindset. Do not be too wedded to the process
Remain grounded in what the business is calling for at all times.
Course correct along the way based on changing circumstances.
This is an ongoing journey
Works best as a cross business approach. HR facilitates and
provides provocation
Use models as frameworks to catalyse the conversations needed.
Monday, 16 September 13
41. Learnings
Myth Truth
We should build an environment
of trust
The process is important
Set the plan and follow it
towards the destination
Initiative led by HR
Choose a model to follow
This can be done quickly
And it is important to have a clear purpose and be fully intentional
based on a solid business rationale
Approach this as a mindset. Do not be too wedded to the process
Remain grounded in what the business is calling for at all times.
Course correct along the way based on changing circumstances.
This is an ongoing journey
Works best as a cross business approach. HR facilitates and
provides provocation
Use models as frameworks to catalyse the conversations needed.
Whilst trust can be built quickly, evolving a culture should be
viewed as a marathon rather than a sprint
Monday, 16 September 13
