1. THE
THE “NEW” BLENDED LEARNING
NEW
David Wilkins, VP Research
BLENDED
Christina McKeon, Director of Product
Marketing
LEARNING
(fish not included)
David Wilkins
VP, Research
Christina McKeon
Director, Product Marketing
http://alispagnola.blogspot.com/2007_10_01_archive.html
1

2. THE OLD BLENDED LEARNING
› ILT + WBT + Mentoring = Blended Learning
› ILT + Simulations = Blended Learning
› VILT + Offline activities = Blended Learning
› Mentoring + VILT = Blended Learning…
› Benefits?
› ROI – ROI Institute
› Retention Rates
› Cost Savings

3. LEARNING PROFESSIONALS TRANSITION
4

4. WHO IS DOING THIS?
› Anyone doing blended learning?
› What are you doing?
› Results?

5. WHY SHOULD WE RETHINK BLENDED LEARNING?
Model
Time  1900’s 1900’s 2000 

6. WHY SHOULD WE RETHINK BLENDED LEARNING?
1:1
Model
Time  1900’s

7. WHY SHOULD WE RETHINK BLENDED LEARNING?
1:1 1 : Many
Model
Time  1900’s 1900’s

8. WHY SHOULD WE RETHINK BLENDED LEARNING?
1:1 1 : Many Many : Many
Model
Time  1900’s 1900’s 2000 

9. SOCIAL LEARNING
http://gapingvoid.com/

10. TYPING YOUR LEARNING NEEDS
ECCO Needs Assessment
Emergent, Collaborative, Codified
The Social Enterprise Blog

11. “REAL WORLD” LEARNING
The Social Enterprise Blog

12. HOW DO THESE STRATEGIES DRIVE INTERVENTIONS?
Formal Content Informal Content Social Content
• Custom courses • Course authoring* • Discussions
• Off-the-shelf courses • Virtual classroom* • List Servs
• Curriculum • Files* • Wikis
• Certifications • Blogs • Idea Sharing
• Virtual Classroom • Discussions • Comments
• Simulations • Video, audio • Ratings
• Serious Games • Wikis, Editable • Reviews
• Instructor-led Pages • FAQ / Ask an Expert
Training • Tagging • Searching Profiles
• Job Aids • Saved chat and IM • Tag Clouds
• Blogs** • FAQ / Ask an Expert • Social bookmarking
• Forms • Comments • IM, Chat
• Corporate • Q&A • Shared Spaces
Directories • Social profiles

13. LEADERSHIP TRAINING: COHORT GROUPS
Q1 Q2 Q3 Q4
Kick Off Instructor Led Instructor Led Conclusion
Instructor Instructor
Led Led
Missed Opportunities?
•Stronger connections between leader across functional areas
•Sharing ideas about application of lessons to real world
•On-the-job mentoring through peer support / trainer support
•Oppty to check-in on students and even give out new
assignments informally
•Enforcing concepts of collaboration and sharing

14. LEADERSHIP TRAINING: COHORT GROUPS
Q1 Q2 Q3 Q4
{Social Networking} {Social Networking} {Social Networking}
Kick Off Instructor Led Instructor Led Conclusion
Instructor Instructor
Led Led

15. LEADERSHIP TRAINING: COHORT GROUPS
Q1 Q2 Q3 Q4
{Social Networking} {Social Networking} {Social Networking}
Kick Off Instructor Led Instructor Led Conclusion
Instructor Instructor
Led Led
Benefits
•Documentation of common challenges
leading to revised curriculum
•Identification of new topics and emerging
trends facing new managers
•Converting weak ties to strong ties
•Culture change: comfort in seeking
advice and opinion from peers
•Diversity of perspective, and on and on…

16. LEADERSHIP TRAINING: COHORT GROUPS
Q1 Q2 Q3 Q4
{Social Networking} {Social Networking} {Social Networking}
Kick Off Instructor Led Instructor Led Conclusion
Instructor Instructor
Led Led
Benefits Interventions
•Documentation of common challenges ILT / VILT Assessments
leading to revised curriculum Blog Games
•Identification of new topics and emerging Shared Space Link Sharing
File Sharing …
trends facing new managers Yammer
•Converting weak ties to strong ties Channel
Social Profiles
•Culture change: comfort in seeking Discussions
advice and opinion from peers Courses
•Diversity of perspective, and on and on… Surveys
…

17. NEW HIRE CONSIDERATIONS
› Engagement to reduce quick quits
› Get to know team
› Find mentor, role model
› Policies, culture, etc.
› How-to at time of need
– Do a performance review
– Create an expense report
– Create a PO
› Link to onboarding process
19

18. NEW HIRE TRAINING AND EMPLOYEE DEVELOPMENT

19. THINK DIFFERENTLY ABOUT NEW HIRE TRAINING
21

20. SALES BLENDED LEARNING

21. THE “BLEND” WILL SHIFT … SO BE FLEXIBLE
› Variables
– Learning audiences
– Topics
– Internal changes
– External events
– And many others
beyond your control
Source: menoevil.deviantart.com

22. ONE GENERIC EXAMPLE: SOFTWARE ROLLOUT
Go Live
Instructor-led
Corp Comm WBT training
…and “the end”
Pre-work

23. ONE GENERIC EXAMPLE: SOFTWARE ROLLOUT
Go Live
Instructor-led New Best
Corp Comm WBT training Practices
Pre-work Discussion
Ratings
Reviews

24. ONE GENERIC EXAMPLE: SOFTWARE ROLLOUT
Go Live Instructor-led
Virtual
Instructor-led New Best Classroom
Corp Comm WBT training Practices WBT
Pre-work Discussion Corp Comm
Ratings Updates
Reviews New
information
FAQ’s

25. ONE GENERIC EXAMPLE: SOFTWARE ROLLOUT
Go Live Instructor-led
Virtual
Instructor-led New Best Classroom
Corp Comm WBT training Practices WBT
Pre-work Discussion Corp Comm
Ratings Updates
Reviews New
information
FAQ’s
Blog Posts Courses Simulations Discussion Idea sharing Blogs Simulations
Twitter Simulations Games Ratings Discussions FAQ’s Games
Video Blogs Courses Reviews Wikis Discussions Courses
Advertorials Surveys ILT Ask an Expert Blogs Email (Gasp!) ILT
Brown Bags Assessments VILT FAQ Comments Microblogging VILT
Contests Links Curriculum Blogs Brown Bags … Curriculum
Ask an Expert Games Assessment Comments … Assessment
… … Certification CoP Certification
… Chat …
Microblogging
…

26. ANOTHER WAY TO THINK ABOUT IT…
Learning Evolution Over
Time 0-2 Weeks

27. ANOTHER WAY TO THINK ABOUT IT…
Learning Evolution Over
Time 2-4
0-2 Weeks

28. ANOTHER WAY TO THINK ABOUT IT…
Learning Evolution Over
Time 4-6
2-4
0-2 Weeks

29. ANOTHER WAY TO THINK ABOUT IT…
Learning Evolution Over
Time 6-48
4-6
2-4
0-2 Weeks
Weeks

30. COMPLIANCE AND CERTIFICATIONS
› Can we use social approaches with compliance and
certifications?
› Sexual Harassment Policy? Maybe not…
› HIPPA? Financial Regulations? Probably…
› Workplace Safety? Hell yeah…
› Ethics? Double hell yeah…

31. USING TECHNOLOGY TO BLEND LEARNING
Parent Portal
Targeted Sub-Portals:
For all User Types
Tailored User Experience:
Employees Partners Customers
Branding, Layout & Workflows
Self Service Configuration:
Reusable Pages, Elements & Content
Business
Locations Standard Premium
Units
Re-
sellers

32. BLENDING FOR THE SALES CHANNEL

33. Source: willitblend.com

34. WILL IT BLEND?

35. THANK YOU!
Dave Wilkins
dwilkins@taleo.com
@dwilkinsnh on twitter
Christina McKeon
cmckeon@taleo.com
@christinamckeon on twitter