This document provides an overview of talent management strategies for small businesses. It discusses the benefits of talent management, which include aligning employees with goals, improving communication, recognizing performance, and providing development opportunities. It then offers specific strategies for small businesses to attract, engage, and retain top talent, including building an internal and external brand, effective recruiting, performance management, learning and development, and succession planning. The presentation emphasizes that talent management is just as important for small businesses as it is for large companies.
2. Benefits of Small Business
Obstacles to Small Business
Importance of Talent Management
How To Make Changes
Building a Brand Internal and External
Recruiting
Performance
Learning/Development
Succession Planning
Analytics
Industry Facts
Conclusions
Technology Decisions
Solution Review
3. Companies with employee base of under 500
In some cases with less than 1000 if HR is
really being under utilized or if large amounts
of part-time or season help.
4. Direct Line of Sight and Reporting to
CEO/Owner
Limited Silos (departments with conflicting
objectives)
Easier Access to Entire Employee Base
5. Budget
Time
HR Foot Print
◦ People
◦ Process
◦ Technology
Perceived HR Value
6.
7.
8. Small businesses can benefit in a variety of significant ways
from talent management strategies and initiatives. For
starters, talent management can help any small business:
1. Align employee activities to corporate goals;
2. Improve internal communication;
3. Provide recognition and feedback in real-time;
4. Manage the employee performance review process;
5. Give employees the ability to manage their own careers;
6. Provide development and training opportunities
7. Give important “people information” to managers and
executives
8. Build better managers
9. Help attract top performers
10. Retain top performers
9. What Employees are looking for in an
employer
16. Most small companies don’t have a brand
Brain Storm Session
◦ Department Heads
◦ What makes your company competitive in market
◦ What differentiates your company from competitors
Competencies
◦ Core (Strengths) – Customer Service, Quality
◦ Unique – Google/Creativity
17. Once you have the competencies you need to
communicate
◦ Mission Statement
◦ Tag Line – on web site (including careers), on letter head, add to
logo, in sales presentations, etc.
◦ Monthly employee newsletter focus on attainments that map to
corporate competency achievements from company, department
and individual level
◦ Performance – Rate your staff on how they are doing against your
company competencies
◦ Develop – provide opportunities for your employees to improve in
these areas
◦ Suggestions – allow employees opportunities to help improve on
these competencies (Suggestion Box, Reward program for
savings, etc.)
◦ Walk the talk! Make sure your company is focused on these
competencies
“If you build it they will come”
18. How do I promote my open roles!
◦ Employee Referrals
Offer incentive - cash, movie tickets, draw prize
◦ On your career site
Have trouble getting them on your site?
Applicant Tracking System (ATS)
Often thought to be cost prohibitive
Free systems
Saas Systems from $80-$150/mth
Re-usable database
Posts directly to career site
Online management and tracking of applicants
19. ◦ Aggregation Boards –
indeed, simplyhired, wowjobs, careerjet
Free
Best at SEO (search engine optimization)
Increases number of applicants at no cost
◦ Social Media
Linkedin
Facebook
Twitter
Craigslist, Kijiji
Use Apps like tweetdeck to automate process
Don’t believe social networks work Red Balloon
Built in posting capabilities in ATS systems, RSS feeds, or
manual posting links or tinyurls
20.
21.
22. Career Path
My Job Development
Plan
Skills &
Competency
Dream
Job
Measure
Performance
Motivate, Engage and Develop your Future
Leaders
23. Aligning your organization, departments and people
to corporate goals and objectives
Create as often as possible a direct line of sight into
how each employee contributes to the organization
Competencies – reinforcing and measuring
◦ Formal review process online or paper based
◦ Monthly or at least quarterly meetings with manager
Review performance – check list
Goals and Development Plans (present and future
roles)
Automated Performance Reviews
◦ Cost effective systems for $’s/Employee/mth
◦ Real Time and year long - not what did I do last 60 days
◦ Year over year results
◦ Reduces objectivity – observable behaviours
24. Invest in your employees development
◦ Job sharing
◦ Mentoring
Compliance! (Certifications, Sexual Harassment)
Free content online – Web is our friend
◦ Find appropriate content and create a place with links to approved
courses.
Industry specific associations often have educational content and
events to enable development
Buy and manage books, cd’s, courses
◦ Tuition reimbursement
◦ Annual budget per employee for training
Learning Management Solution
◦ Buy or develop content
◦ Employee Self Service
◦ Tie to development needs
For present role
To get to future roles
25. Definition
Succession Planning is the process of getting
the right people, at the right cost, at the right
time again and again, by planning for changes in the workforce.
Identify Key Roles
◦ Not just C-Level
Any role that is difficult to fill (labor shortage) or when empty costs the organization not
just in production but in soft costs relationships, time to gain knowledge lost
Identify key skills and competencies required for key roles
Take internal look for possible replacements
◦ Understand investment needed to get them ready for key roles
Too often this is never followed up on once key successor is determined be diligent on
continued development
◦ If no internal resources identify external resources and track them (linkedin,
facebook) know where they are and what they are doing.
Schedule meetings to check your plan, ask department heads who do
you have available should employee ABC leave? Things change and if
your don’t review your plan it will no longer be a plan!
26. Measure! Measure! Measure!
Accountability
Return on Investment (ROI)
Improvements – Time, Money, Employee
Satisfaction!
Technology makes reporting easier as built in
analytics to track performance improvements
Turn over, time to hire, employee
satisfaction, company
performance, individual performance
27. Improved Performance
Improved ground-breaking 11-year study
A
Financial Output
Happier People/Retention
entitled Corporate Culture and
Performance by Kotter and
Better Culture which included more that 200
Heskett, and Ability to Attract and
companies from 22 industries, found
Retain Top Talent that instituted
that companies
performance-enhancing
cultures, including a robust and relevant
performance-management
system, significantly outperformed those
organizations without such a culture in
all of the major financial categories.
28. Here are just a few highlights from the volume of studies done globally which
show a positive relationship or correlation between employee engagement and
business performance…
Highly engaged employees outperform their disengaged colleagues by 20 –
28%. (The Conference Board)
Engaged employees generate 40%+ more revenue than disengaged ones.
(Hay Group)
84% of highly engaged employees believe they can impact the quality of their
company’s work product compared with 31% of the disengaged. (Towers
Perrin)
70% of engaged employees indicate they have a good understanding of how
to meet customer needs, while only 17% of non-engaged employees say the
same. (Right Management)
68% of the highly engaged believe they can impact costs in their job or unit
versus 19% of the disengaged. (Towers Perrin)
Engaged employees taken an average of nearly 60% fewer sick days per year
than disengaged employees. (Gallup)
Engaged employees are 87% less likely to leave the organization than the
disengaged. (Corporate Leadership Council)
29. Talent Management is equally important in SMB
as in Large organizations
Communication is still a key to success
◦ Do it well and do it often!
There are ways to manage your people cost
effectively
◦ Free
◦ SaaS solutions priced for your market
You have to be the advocate and cheer leader but
you need C-Level buy in
Align your companies mission with their people
so it becomes part of your culture
Monthly check lists for HR and Managers
33. Attraction Development
Retention
Engagement Management
Find, Manage, Motivate and Empower
34. Terri Joosten
Director of Sales
tjoosten@hrsmart.com
905-754-0200 ext 230
Notes de l'éditeur
Everyone knows almost everyone, you know all managers, you can go to Owners/CEO’s Office.
No formal budgetYou are only one in HR or limited resources most companies are 1 HR to 80-100 employees.No formal process or strategy for anything around human resources functionsNo technology or little – payroll maybe automated, nothing else.Little buy in to the value of or emphasis on people or all talk to action
How many of your organizations define talent management in one of these ways:
Imagine – your employee and/or manager being able to plot out their or their employees development plan and be able to automate and track it!
Reminder that development is equally important as salary!
Presently you have some staffing metrics that are certainly helpful, but imagine how much more knowledge you would gain buy having the following metrics! We all know it is about quality not quantity of candidates the same goes for hires.