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1
Which of these faces best expresses
how you feel about this idea?
To what degree did this
idea make you feel
[selected emotion]?
What was it about this idea
that made you feel this way?
[Uses patented MindReader®
to capture reasons]
Measuring Emotion with FaceTrace®
2
Emotional Journey: Cadbury Dairy Milk Gorilla
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Start
2
4
6
8
10
12
14
16
18
20
22
24
26
28
30
32
34
36
38
40
42
44
46
48
50
52
54
56
58
60
62
64
66
68
70
72
74
76
78
80
82
84
86
88
90
seconds
Surprise
Happy
Neutral
Sadness
Fear
Anger
Disgust
Contempt
Brooding
uncertainty:
“Unsure”
“Music”
“Feel good advert”
“Don't understand what the
advert is for”
“Funny to see the gorilla”
“Not sure what i expected”
“Don't like a close up of the
gorillas nostrils!!”
“Love it”
“An ape playing the drums”
“Good music, good
chocolate!”
“Love Cadbury's
Chocolate!”
“It’s funny”
“It all comes together
and is amusing”
“Intrigued about how the
gorilla relates to the slogan
at the end”
“What’s it got to do with
chocolate?”
3
Cadbury’s most effective ad ever…
12
6
65
43
16
43
5 5
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
CDM (Gorilla) Commercial ads norm
Contempt
Disgust
Anger
Fear
Sadness
Neutral
Happy
Surprise
2.17 1.33
-1
0
1
2
How easy it
is to
understand
How relevant
it is to you
How
persuasive
you found it
How much it
told you
about the
brand
CDM Gorilla UK TV ad test norm
Emotional
Intensity
(0 to +3)
Would NOT have been progressed on
usual information measures
WOULD have been progressed on
emotional engagement measures
 Masterbrand payback 171% vs previous
campaigns
 Revenue ROI of £4.88 for every £1
spent (vs £3.16 for previous persuasion
campaign)
 Hardened price elasticity by 27%
4
January 2013
0%
20%
40%
60%
80%
100%
trt %ofrespondentsSugarlump takes viewers on an emotional journey – but after the cliff
scene happiness does not rise to pre-cliff scene levels
Contempt
Disgust
Anger
Fear
Sadness
Neutral
Happiness
Surprise
the twinkle in the
ponies eye..
prepares you for
what’s coming.
it makes me smile
because the pony is
dancing
Dancing
pony
Cheers me
up Ha ha!
Moonwalking
Pony!
worried about
the pony going
over the cliff
happy pony
didn't go over
edge of cliff!!!
its just funny
that he stops for
the farmer, but
continues after.
Just loved the
whole concept
makes me smile
and feel happy
Showing Sugarlump without KOI
Feb 2011
Guinness New Music Arrivals
5
6
68
73
78
82
Straight to Video Pedestrian BlockbusterMust SeeSolid Performance
Spend
maintains 
share*
*assumes share of voice = share of market
Emotion-into-Action™ Score
Indication of Efficiency using Emotion-into-Action™ Score
Efficiency = share gain/extra share of voice
CDM Gorilla
ROI £1.85
IPA Silver
Tropicana
Breakfast in New York
ROI £1.83
IPA Silver
P&G Thank You Mom
30% higher ROI than P&G average
EFFIES Gold
‘Basketball’
3 Pony
7
Guide to Transformational Advertising
Profit gain extremely likely
Share gain very likely
Reduced price sensitivity likely
Viral potential in some cases
Profit gain quite likely
Share gain likely
Profit gain possible
Share gain potential limited
Negative return on marketing
investment quite likely
Negative return on marketing
investment likely
ROI Index =
160-180
System
1 only
ROI Index =
115-120
System
1 + 2
Blockbuster
Must See
Solid
Performance
Pedestrian
Straight
to Video
8
31%
26%
16%
Rational Ad Strategy Combined Emotional Ad Strategy
Campaign strategy
That’s why emotional campaigns outperform the rest…
% Reporting very large profit gains
‘Marketing in the Era of Accountability’, Binet & Field, IPA, 2008
“Emotional campaigns are
more effective & more
profitable than rational
campaigns - even in
'rational' categories…”
9
And emotional campaigns twice as profitable in the long-term
43%
23%23%
Rational Ad Strategy Combined Emotional Ad Strategy
Campaign strategy
% Reporting very large profit gains
Campaigns lasting 3+ years
‘The Long and Short of It’, Binet & Field, IPA, 2013
“The longer the time
frame, the more
emotions drive profit”
10
83,000
181,000
493,000
1-2 star ads 3-4 star ads 5 star ads
Base: 21 Super Bowl ads tested in ComMotion® (2012-2013)
Intense emotion = sharing
Average # online shares (Viral Video
Chart) within 3 weeks of Super Bowl

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ADAPT: John Kearon, Brainjuicer

  • 1. 1 Which of these faces best expresses how you feel about this idea? To what degree did this idea make you feel [selected emotion]? What was it about this idea that made you feel this way? [Uses patented MindReader® to capture reasons] Measuring Emotion with FaceTrace®
  • 2. 2 Emotional Journey: Cadbury Dairy Milk Gorilla 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Start 2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36 38 40 42 44 46 48 50 52 54 56 58 60 62 64 66 68 70 72 74 76 78 80 82 84 86 88 90 seconds Surprise Happy Neutral Sadness Fear Anger Disgust Contempt Brooding uncertainty: “Unsure” “Music” “Feel good advert” “Don't understand what the advert is for” “Funny to see the gorilla” “Not sure what i expected” “Don't like a close up of the gorillas nostrils!!” “Love it” “An ape playing the drums” “Good music, good chocolate!” “Love Cadbury's Chocolate!” “It’s funny” “It all comes together and is amusing” “Intrigued about how the gorilla relates to the slogan at the end” “What’s it got to do with chocolate?”
  • 3. 3 Cadbury’s most effective ad ever… 12 6 65 43 16 43 5 5 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% CDM (Gorilla) Commercial ads norm Contempt Disgust Anger Fear Sadness Neutral Happy Surprise 2.17 1.33 -1 0 1 2 How easy it is to understand How relevant it is to you How persuasive you found it How much it told you about the brand CDM Gorilla UK TV ad test norm Emotional Intensity (0 to +3) Would NOT have been progressed on usual information measures WOULD have been progressed on emotional engagement measures  Masterbrand payback 171% vs previous campaigns  Revenue ROI of £4.88 for every £1 spent (vs £3.16 for previous persuasion campaign)  Hardened price elasticity by 27%
  • 4. 4 January 2013 0% 20% 40% 60% 80% 100% trt %ofrespondentsSugarlump takes viewers on an emotional journey – but after the cliff scene happiness does not rise to pre-cliff scene levels Contempt Disgust Anger Fear Sadness Neutral Happiness Surprise the twinkle in the ponies eye.. prepares you for what’s coming. it makes me smile because the pony is dancing Dancing pony Cheers me up Ha ha! Moonwalking Pony! worried about the pony going over the cliff happy pony didn't go over edge of cliff!!! its just funny that he stops for the farmer, but continues after. Just loved the whole concept makes me smile and feel happy Showing Sugarlump without KOI
  • 5. Feb 2011 Guinness New Music Arrivals 5
  • 6. 6 68 73 78 82 Straight to Video Pedestrian BlockbusterMust SeeSolid Performance Spend maintains  share* *assumes share of voice = share of market Emotion-into-Action™ Score Indication of Efficiency using Emotion-into-Action™ Score Efficiency = share gain/extra share of voice CDM Gorilla ROI £1.85 IPA Silver Tropicana Breakfast in New York ROI £1.83 IPA Silver P&G Thank You Mom 30% higher ROI than P&G average EFFIES Gold ‘Basketball’ 3 Pony
  • 7. 7 Guide to Transformational Advertising Profit gain extremely likely Share gain very likely Reduced price sensitivity likely Viral potential in some cases Profit gain quite likely Share gain likely Profit gain possible Share gain potential limited Negative return on marketing investment quite likely Negative return on marketing investment likely ROI Index = 160-180 System 1 only ROI Index = 115-120 System 1 + 2 Blockbuster Must See Solid Performance Pedestrian Straight to Video
  • 8. 8 31% 26% 16% Rational Ad Strategy Combined Emotional Ad Strategy Campaign strategy That’s why emotional campaigns outperform the rest… % Reporting very large profit gains ‘Marketing in the Era of Accountability’, Binet & Field, IPA, 2008 “Emotional campaigns are more effective & more profitable than rational campaigns - even in 'rational' categories…”
  • 9. 9 And emotional campaigns twice as profitable in the long-term 43% 23%23% Rational Ad Strategy Combined Emotional Ad Strategy Campaign strategy % Reporting very large profit gains Campaigns lasting 3+ years ‘The Long and Short of It’, Binet & Field, IPA, 2013 “The longer the time frame, the more emotions drive profit”
  • 10. 10 83,000 181,000 493,000 1-2 star ads 3-4 star ads 5 star ads Base: 21 Super Bowl ads tested in ComMotion® (2012-2013) Intense emotion = sharing Average # online shares (Viral Video Chart) within 3 weeks of Super Bowl

Notes de l'éditeur

  1. And this ad was known by the client as the ad that saved the Cadbury’s brand, and no wonder – see how it outstrips our emotional norm. Yet the shocking truth is that if they’d believed the typical measures most ad pre-testers use, it would not have been launched. And indeed, there was a lot of heartache, agonising and wrangling before this ad was aired, because of the inconclusive standard pre-test that was carried out.