1. Charisma Financial Risk Assessment

2. General Overview
17 years of continuous activity on regional market
 Largest ERP solution provider in Central Europe
 +25 M Euro turnover in 2011
 30% of company revenue generated by exports
 70% of TotalSoft solutions has presence abroad
 1500 clients in private and public sector
 Multinational clients: +70 international groups
 450 full time employees
 +400 employees with technical background

3. International Growth
TotalSoft subsidiaries
ria a
ga ab
i
ul ece
B re a i a i Ar
G rbi r str d
Se ata Au Sau UK
Q
2009 2010 2011 2012 2013
 Local sales force & client management
 Level 1 support
 Training & business consultancy

4. Strategic Objectives
Double current turnover up to 50M EUR with 20% profitability
 Enter top 10 ERP solutions on four critical verticals
 Leasing, Retail/Wholesale, Healthcare and Constructions
 Impose Charisma as standard group solution for key corporate accounts
 Raiffeisen Leasing, Deutsche Leasing, NBG Leasing, ISTA
 Address small segment with SaaS/Cloud platforms
 Business Applications suite based on MS Dynamics & SharePoint technology:
 Document Management, Workflows, Time-Sheet, Legal, ESS
 Migrate from direct to indirect sales approach
 Strong partners network in CEE region

5. Clients
 Successful complex implementations in 25 countries
 USA
 Western Europe (Austria, Belgium, France, Germany, Greece, Italy, Sweden,
UK, Spania)
 Central & Eastern Europe (Albania, Bulgaria, Czech Republic, Estonia,
Poland, Hungary, Moldova, Romania, Russia, Serbia, Ukraine)
 Middle East (Saudi Arabia, Qatar)
 Africa (Senegal)

6. Market positioning
Leading the top of Romanian ERP providers
 The most important ERP
solution provider for the 2nd
year in row (PAC 2010 & 2011)
 Listed in top 10 international
recommended leasing solutions
by KPMG
 5th place on the most
profitable
software companies in Romania

7. Largest Romanian Software
Companies

8. Financial figures
Continuous profitable growth in the last 9 years
 Turnover evolution  EBITDA evolution

9. Successful implementations
Financial Sector
Garanti Leasing
“We chose Charisma ERP following a comprehensive tendering process, which
was attended by many well known companies in the IT market. This solution
proved to be closest to our business needs, responding to the dynamic
changes currently occurring in the leasing market.”
Okan Yurtsever, General Manager
Deutsche Leasing Romania & Bulgaria & Austria
The scalability and flexibility of the Charisma ERP solution to be adapted to
the specific requirements of local markets and also the result of the
implementation in Romania determined for the same software platform to be
adopted in Bulgaria and Austria.The complex experience acquired after 3
years of close cooperation, confirmed by 3 implementations successfully
completed, makes us look with confidence at the evolution of the partnership
concluded with TotalSoft
Georg Hansjürgens, Area Manager SEE

10. Successful implementations
Services
Cosmote
“Cosmote Romania started working with Charisma ERP system in 2006.
TotalSoft system has been chosen because it was offering a very short
implementation time, as well as a great price-performance ratio. Thanks to
this partnership, TotalSoft has won a great experience in the telecom area,
and Cosmote Romania has optimized its business processes using an ERP
system “
Sergiu Dumitraşcu, Business Application Manager.”
ISTA
Leader in water and heating management of collective
properties.
“The collaboration with TotalSoft has begun with the implementation of
Charisma ERP and continued with a customized system for computing and
splitting the utilities costs, fully integrated with Charisma ERP”
Carmen Sava, Computing Department Director.

11. Successful implementations
Medical
MedLife
The largest private medical services provider in Romania
“Charisma will improve the company’s information system, providing a
single data base of all patients and their flows within the medical unit,
their appointments and analysis undertaken, as well as financial or
customer relationship information.”
Nicolae Marcu, General Manager at MedLife.
Medicover
Medical services supplier in Romania, Poland, Estonia,
Hungary and Czech Republic, annually managing over 1 mil. pacients
“Our collaboration with TotalSoft was very productive. Thus we decided
to outsource our entire medical systems development project to this
company. We strongly recommend TotalSoft for its professional
capabilities in the clinical administration and medical services systems."
Anthony Cameron, IT Manager - Medicover Poland

12. Successful implementations
Constructions & Real Estate
Bog’Art
One of the top 3 Romanian construction companies
with more than € 93 million turnover
“The results is fantastic, we strongly feel it. We are working now
elegantly as the chaos was eliminated. We have now a solid information
basis. Information processing time was reduced at least at half, and in
some cases, we gain much time on operations namely many days each
month", Alex Cârstoiu, Manager IT Bog’Art.
Impact
One of the largest Romanian privately owned real estate
Developers; €42 million in 2008
“Charisma was the only solution that included an essential tool for
construction – the project management module. Several other companies
that we had prospected didn’t have the planning and contracts modules
which were very important to us”, Florin Chiriţă, Marketing Manager

13. Successful implementations
Retail and Distribution
Germanos Romania
“We implemented Charisma in 2004 – the benefits of our choice were
immediately visible. We obtained a centralized database for all stores and
the stock and retail management efforts were streamlined; thus, we were
able to focus more on sales. Obviously, all these improvements led to an
overall increase of the operational efficiency.”
Gration Vlad, Retail Chain Manager
Mediplus
The largest Romanian Pharma distributor: 64.000 distributed
products, 12 warehouses and a 122 auto utilities distribution fleet.
„Given the complexity of our business, who would have had the courage to
implement a financial and controlling system in only 2 months? We
trusted in TotalSoft and we weren’t wrong. On the other hand, if you look
at the performance - cost ratio, Charisma deserves its money”
Bogdan Dumitrescu, IT&C Director

14. Successful implementations
Manufacturing
Caroli
The second largest company in the meat industry in Romania
€ 70 million turnover
“The company is attentive to the feedback provided by customers and
believes the solution meets our requirements. In fact, this is the reason
why we chose to work with TotalSoft”, Mioara Abagiu, IT Manager
Constanţa Shipyard
The largest Romanian shipyard: over
4 mil delivered tdw and 2.300 employees
The solution integrates 11 software applications for document tracking,
management and allocation of costs and workmanship on each stage of
a ship building and provides a clear picture of profitability related
departments, projects etc.

15. Charisma Business Line
Key Points
 Trusted business partner for +1000 companies
 The largest installed base in Romanian enterprise software sector
 Sustain companies that counts for more than 25% of Romanian GDP
 Complex implementations in 13 countries
 Focus industries drive double-digit growth
 Banking, Services, Retail & Wholesale, Manufacturing
 The largest local innovation power
 250 dedicated developers; 40 Project Managers

16. Primavera Project Management
Key Points
 Technological modernization at Petrom wells
 2 years, 5,000 wells, 5 million labor hours, 50 consultants
 Promoters of the project management concept in Romania
 TotalSoft has over 15 years of experience in implementation, consultancy, education and
support for Primavera
 Leader on the project management solutions market
 90% of companies that use such solutions have implemented Primavera through TotalSoft
 Over 5000 students trained in Primavera system
 Students receive internationally recognized certificates at the completion of the course
 11 consecutive years in the Primavera President Club
 Only 7 companies in the world achieved this performance

17. Charisma Days 2011
The largest business community built
around a software product
 2 days;
 5 technical workshops;
 + 1000 participants (Romania, Austria, Greece, Bulgaria and Qatar)

18. Software Development
Main Projects

19. Why Charisma?
Business value drivers for organization
Industry Expertise Trusted Partner
 +16 years experience in complex software  Double-digit growth based on
business solutions customer recommendations
 Industry best practices accelerate time to  Top references on 11 industry
value verticals
 Service enabled to deploy without disruption  + 800 installed customer base
Business value Lowest TCO
 Improve financial management  Proven implementation methodology
 Enhance business agility  Flexible platform due to modular
 Enforce operational excellence architecture
 Unify and simplify mission-critical  AdaptiveTM proprietary technology for
business processes quickly covering any specific needs

20. 2011 Business achievements
 Enforce international presence
 Projects in 4 new countries: Austria, Spain, Dubai & Saudi Arabia
 New subsidiaries in Bulgaria, Serbia, Greece & Qatar
 Extensive devs: new clients in new countries
 SATORP Saudi Arabia, Deutsche Leasing Austria, ISTA Spain &
Dubai, Mowasalat Qatar, Lafarge Moldova
 Intensive devs: B2B solutions for mobile devices
 Analyzer, Cell Monitor, SFA, EMR, Portfolio Management, Medical
Software – both on Android and iOS platforms
 Embedded wireless technologies
 Ford, Volkswagen Group
 Future automotive design projects on Android

21. CHARISMA BUSINESS SUITE
Software solution for the management of organizations in all business fields

22. Charisma Business Suite
Modular design
 Three-tier architecture
 Runs in a single location or in a system of multiple locations with
distributed or centralized databases
Enterprise Stock
Accounting Financial Sales Purchasing Fixed Assets Budgets
Management Management
Financial Operational Financial Broker
Refinancing Factoring Insurance
Leasing Leasing Wholesale Insurance
Specific
Stock Warehouse Portfolio
Business Production MRP eOrders
Replenishment Management Management
Needs
International Office
Cell Monitor Credit BC Medical Software
Commerce Automation
Customer
Relationship Sales Force Marketing After-sales Customer
Relationship Mobile SFA Dashboard
Management Automation Automation Services Intelligence
Management
Business Human Capital Fleet
Cost Control Collection SelfService eShop Analyzer
Support Management Management

23. Charisma Business Suite
Enterprise Management
Stock
Accounting Financial Sales Purchasing Fixed Assets Budgets
Management
 Activity based  Accounts Payable  Client account  Supplier account  Multiple depreciation  Versioning  Multi-warehouse
costing  Accounts  Multi-currency  Advances and methods  Multiple analysis  Multi-cell
 Product Cost Receivable support Proforma  Changes History centers controlling
Planning  Bank Journal  Offers flow Administration  Cost center  Cost centers  Raw materials and
 Cost Object  Cash Journal  Tax and bills  Supply monitoring analysis products
Controlling  Cash Flow  Targets analysis requirements  Revaluations &  Planning vs. administration
 Multi-branch analysis Termination Accounting  Bar codes
 Reallocations  Miscellaneous
analysis  Purchasing flow  Automatic loading in  Automatic  Product cost
 Automatic measuring unit
 Actual Product management administration assignation calculation
revaluation of types
Costing  Intra-community  Manual entries  Stock
debts  Automatic
 General Ledger acquisitions replenishment
document  Multi-currency
Accounting generation and  Export facility  Stock traceability
 P&L traceability  Multi-administration
 Multi-accounting selling
systems
 VAT declarations

24. Charisma Business Suite
Specific business needs
Financial Operational Financial Broker
Refinancing Factoring Insurance
Leasing Leasing Wholesale Insurance
 Front& Back-office  Fleet Management  Credit Management  Financial Objects  Partners Debts  Policy Administration  Commission
Management  Fixed Assets  Multi-Currency and Management Management  Leasing Contract Management
 Leasing Documents Management Multi-Bank Support  Dealers and  Financing Requests Integration  Policy Management
Flow Management  Rents Accounting  Credit Contracts Supplier Management  Insurance  Insurance
 Fixed & Variable  Multiple Deals Management Management  Automatic Penalty Conventions Conventions
Interest Support Termination  Schedule  Fees and Calculation  Insurance Vouchers  Insurance Vouchers
 Multi-object Type Methods Management Commissions  Financing Lines Management Management
Financing  Financial Products  Fixed / Variable Management Management  Damages and  Insurance
 Commission & Fees Usage Interests Support  Collaterals Support  Cash Withdrawals Wreck Management Installments
Deferring  Leasing Contract  Disbursements & Control  Activity Journals Deductions
 Interest Accrual Integration Reimbursements  Collaterals Support  Payment Schedule  Activity Journals
 Payment Schedule  Payment Schedules Control  Multi-Currency & Multi- Management  Configurable
 Multi-currency Location payment schedule
 History Management  Multi-currency
Credits  Web-access  Multi-currency
 IRR/ XIRR  History Management
Calculation
 Multi-Role Financing
Approval Flow

25. Charisma Business Suite
Specific business needs
Stock Warehouse Portfolio
Production MRP eOrders
Replenishment Management Management
 Release Management  Materials  Orders Management  Bar Codes  Client Orders  Project Management
 Production Tracking Requirements  Products Movements Administration Platform  Contract Management
Management Control  Supplier Management  Stock Management  Direct Orders  Document
 Product Cost  Suppliers  Products and Management management
 Stock control
Management Management Documents  Orders & Contracts  Services Cost Control
 Multi-Warehouse
 Order management  Stock Management Management Management
 Multi-Branch  Financial & Operational
 Quality Assurance  Final Product Cost  Goods Reception  Products Risk Management
 Employees Management  Picking & Delivery Management  Financing Scenarios
Performance Control  Purchase Order  SFA  Shopping Cards  Budget Management
Management  Efficiency Management  Searching Filtering  Project Expenses
 Stock
 Warehouse Space Control
Replenishment
Administration
 Lot Measure  Properties Grouping
Algorithms
 Performance
Indicators

26. Charisma Business Suite
Specific business needs
International Office
Cell Monitor Credit BC Medical Software
Commerce Automation
 Financial & Non-  Front & Back Office  Collaborative  Suppliers  General Configuration  Time Management
Financial Indicators Management Supply Chain Management  Emergency Room  Expense
 Real-Time Reporting  Offers, Analysis, Management  Warehouse  Outpatient Ward Management
 Visual Company Approval, Signing &  Content Management  Ward Management  Contract
Performance Tracking Management  Drugs Stock Management
 Pharmacy & Warehouse
 Multi-Branch Analysis  Multi-object financing  Buying & Selling Management  Resource
 Medical Examinations
 Numbers, Matrices,  Credit Contracts Goods / Services  Financial Management
 Morph Pathology
Charts Management Management  Project
 Collaterals Support  eOrder/Purchasing  Electronic Medical
Management
Management Records
 Fixed & Variable interest  Document
 Delivery  Imaging
 Financial Products Management
Management  Schedules
Usage  Financial
 Automatic Income  Promotion &  Medical Decision Management
Recognition Fidelity Cards Support  Office Analysis
 Document Management Management
 Process Traceability

27. Charisma Business Suite
Customer Relationship Management
Relationship Sales Force Marketing After-sales Customer
Mobile SFA Dashboard
Management Automation Automation Services Intelligence
 Portal Integration  Opportunity  Lead Management  SLA Management  Territory Planning  Market Surveys  Pipeline Visibility
 Content Management  Campaign  Case Management  Route Management  Customer  Product Velocity
Syndication  Account Management  Incident Tracking  Account Satisfaction  Customer
 Document Management  Event Management  Self-Service Portal Management  Profiling / Segmentation
Management  Contract  On-Line Marketing  Contract Segmentation  Campaign
 Outlook Integration Management  Telemarketing Management Effectiveness
 Project  Team Selling  Request & Delivery  Operational
Management  Forecasting Management Efficiency
 Quotation  Invoice
Management Management
 Dashboard  Real-time Reporting

28. Charisma Business Suite
Business Support
Human Capital Fleet
Cost Control Collection Self Service eShop Analyzer
Management Management
 Payroll  eProcurement  Overdue Accounts  Customer  Product Catalog  Advanced BI  Lease & Contract
 Personnel  ePurchasing Management Registration &  Search & Filtering engine Management
Administration  Contract  Debt Collection Authorization Engines  Standard &  Fleet Cost
 Organizational Management Management  Customer Data  On-Line Stock Customizable  Procurement &
Management  Vendor  Delinquency Ticket Maintenance Availability Check Reports Disposal
 On-Boarding Management Management  Product Inquiry  On-Line Payments  Real time  Rental / Leasing
 Comp & Ben  Catalog  Promised Amount  Availability Check  Fidelity Campaigns synchronization  Transportation
 Time & Attendance Management Management  Order Status Management  Time Comparison Schedule
 Requisition /  Legal Incident Management  Cross Selling  Financial & Non-  Warranty
 Recruitment
Purchase Order Management  Trouble Ticket Campaigns Financial Forecasts Management
 Career Planning
Management  Repossession Management Management
 Performance
 Remarketing
Appraisal
 Competencies
 Reporting
 Self-Service
Administration

29. CHARISMA FINANCIAL RISK ASSESSMENT
Complete image & quick evaluation of your business partners

30. Why Financial Risk Assessment?
Business value in decision process
Reduces operational
Reduces Business Risks costs
Due to centralized information
Due to “in depth” analysis of the financial and quickly access, by one click,
situation of business partners, starting from directly from Charisma ERP
early stages of tendering, Charisma Financial interface, Charisma ERP solution
Risk Assessment significantly reduces the risk significantly reduces operating
of concluding contracts in a disadvantageous costs of people involved in the
way. verification of information.
Provides support in decision making
By generating comprehensive financial reports on business partners, the solution will
undoubtedly provide a substantial support in decision making, contributing significantly
to the validation or invalidation of possible new business contracts.

31. Financial Risk Assessment
• Operational and Financial Situation
• Negative Data Report: negative financial indicators, overdue
Stability &
debts to the state;
profitability rates
• Risk Rating, Credit Limit, Risk Securities, Payment Incidents,
Financial Module EUR/RON, Financial Ratios
• Provides Financial Statements from the last 5 years (balance
sheet, profit & loss, etc);
Company history • Reveals company development, from very beginning to date:
Number of employees, ownership structure, capital, insolvency
news;
• Provides parameterized and information support for a proper
scoring engine;
Scoring • Brings credit risk ranges in decision making process

32. TotalSoft Headquarter
Global City Business Park, Building O2, 8th Floor, Bucharest, Romania
T: +4021 335 1709
F: +4021 335 1712
marketing@totalsoft.ro
www.charisma.ro ; www.totalsoft.ro
Request a free demo at http://www.charisma.ro/EN/demo