External speaker from Deloitte at the 8 the edition of our Innovation Day on October 21st 2011.

1. CONFIDENTIAL
Cases in Innovation Management: lessons learned
Sam Sluismans
Deloitte – Innovation director
ssluismans@deloitte.com
INNOVATIONDAY 2011

2. Cases in Innovation
Management
Sam Sluismans
Innovation Director Deloitte België
Verhaert, October 21, 2011
© 2009 Deloitte Belgium

3. Sam Sluismans
Deloitte – joined in 2000 (Andersen)
2000 – Corporate International Tax
2001 – Enterprise Risk Services
• ICT audit
• ICT risk management & governance
• Strategic Risk management
• Strategic Innovation / Innovation
management
• Deloitte Director of Innovation
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4. Content
About Deloitte (Why is Innovation so important for Deloitte?)
Deloitte Innovation Program
• Innovation Week
• Focus on Valorisation
Deloitte Innovation Services
Lessons Learned & Conclusions
Questions & Answers
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5. About Deloitte
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6. Global
Member of an international network
• Deloitte Belgium is member of the international network of
Deloitte Touche Tohmatsu
• Deloitte is the world's leading professional services firm, delivering
world-class audit and advisory, tax, and consulting services
• The firm serves more than 80 percent of the world’s largest
companies, as well as large national enterprises, SMEs, public
institutions, and successful fast-growing companies
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7. Belgium
Our expertise
We provide a multi-disciplinary service to suit our clients’ individual needs
Audit & Enterprise Financial Advisory
Accountancy Tax Consulting
Risk Services Services
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8. Belgium
Our Facts & Figures
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9. A Burning platform for growth
Deloitte in Belgium is almost double in size compared to our
largest competitor
If we want to grow, we will not be able to grow significantly if we do
more of the same
Hence, we will have to be creative and innovative in order to:
• Be creative, have many new service ideas, convert the ideas into products & services
• Assist innovators to build a sustainable business
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10. Our ambition level
Built into
“Embed Market Driven Innovation into our decision-making
Belgian Member Firm” Incentives for
conformance
with innovation
Integrated management
innovation processes
processes
Sustainable
Organised idea
management “Innovation is
Tone set at the
everyone’s job”
top Enabling
Policies, trustworthy
procedures, innovation
Some people information
innovation
start to see exchange
authorities are
innovation as
established Bottom-up and
Ad-hoc / chaotic important and
organise Primarily fully embedded
with individual
themselves qualitative and proactive
heroics and
verbal wisdom accordingly in
specialist clusters
1 2 3 5
4
Tribal & Specialist Top- Innovation
Integrated
Heroic Clusters Down Embedded
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11. Deloitte Innovation Movie
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12. Deloitte Innovation
Program
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13. Talent
Integrate Innovation KPI for all personnel and partners:
• Goal: put focus on the importance of Innovation for Deloitte – Innovation is desired
behaviour
Developed Partner development program around innovation:
• Developed a 2 day course together with Vlerick for all partners
• Translation of innovation goals towards Deloitte – give insight in difficulties with regard
to the implementation of innovation in a company
• National learning – Innovation Training programme:
• Directors: Same training as Partner development programme
• Development of the rest of the training programme is ongoing, leveraging international
innovation trainings
• Focus on the expectations / contributions for innovation for each level
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14. Process & Tools
Innovation Portal
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15. Deloitte Case
Manage the innovation funnel & ideas
Installed an Innovation Board
• Innovation program & process Governance
• Idea Selection Committee
• Coaching & Monitoring of ideas that are transformed into services or process
improvements
Deloitte Belgium Selection criteria
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16. Ideation Campaigns
Create momentum
3 February 9 February onwards February - May
Official launch (Intranet banners, posters PDM Workshops
(Web cast) in buildings) (CEO + Innovation Director)
• 92% people opened
e-mail
• 72% people visited
the website
• 1200+ people
viewed one or more
videos
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17. Innovation Week
‘The Belgian Post’
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18. Innovation Week with the Belgian Post
Concept
Approach to generating insightful and actionable ideas
Focused on a few strategic challenges of the client
Leveraging a large number of Deloitte local and international professionals
Using virtual and face-2-face ideation techniques
Benefits
• Mobilize • Mobilize
• Learn • Learn
• Get fresh ideas • Advance relationship with an
• Advance relationship with Deloitte O-CEO client
• Establish Innovation credential
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19. Create momentum
Communication roadmap (1/2)
Create momentum
4 March 8 March
Official launch (Intranet
(Web cast) banners, posters
in buildings)
• 90% people opened
e-mail
• 59% people visited
the website
• 861 people viewed
one or more videos
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20. Create momentum
Communication roadmap (2/2)
Create momentum
11 March 15 March 19 March
Belgian Post CEO Registration reminder Mailing to families and
letter & leaflet to all Deloitte friends
employees (SMS)
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21. Bpost Video
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22. Focus on Valorisation
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23. From Business Case to Business Plan
Fast Track September 2010 - Program
20/09 21/09 22/09
08.30 Arrival
Introduction 08.30 Vlerick program 08.30 Vlerick program
Value Capture Value Delivery
09.00 Presentation
Initial Project
11.00 Vlerick program 11.00 Breakout 11.00 Breakout
Divergent & Convergent session / Coaching session / Coaching
thinking / Value Creation
16.00 Breakout 16.30 Plenary 15.00 Final
session / Coaching project presentation project presentation
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24. From Business Case to Business Plan
Fast Track September 2010 - Communication
Create visibility & build eminence
Day 1 Day 2 Day 3 Mid October
Prepare Track 1 Launch Track 1 Prepare Track 2 Launch Track 2
Fast Track webpage & blog Communicate webpage & blog Video interviews & YouTube & CEO
(e.g. banner & posters) photographs Webcast
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25. i-Zone
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26. Deloitte Innovation
Services
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27. Scoping of the Deloitte Innovation Services
Policy
Support
Innovation Assessment
services
Implemen-
tation
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28. 2 Basic Innovation Service categories
Supporting & improving the Innovation Value Chain
How do you
make
innovation
work? Business Environment
Innovation Strategy Innovation Eco-system
Translate corporate strategy into innovation Sense of Leadership Talent Internal Client & Market Innovation
Urgency Connectivity Connectivity Processes
Mission Vision Strategy
Innovation Process
Funnelling
Business Business Go-to-
Ideation Selection
Case Plan Market
What do you How do you
expect from manage
innovation? Innovation?
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29. 2 Basic Innovation Service categories
Building Open Innovation partnerships
Market
Challenge
& Insight
Business
Strategy
&
(of the
Operating
partners)
Model Open
Innovation
Partner &
Value
existing
proposition
assets
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30. Lessons Learned &
Conclusions
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31. Innovation getting embedded
Innovation:
• Innovation is not just counting on the enthusiasm of people to bring up good ideas and to
transform them in products & services
• Innovation is a company wide process, that can be managed, measured and improved and
should be followed up
• Innovation only works within the right culture, with the right expectations and the right
benefits and rewards
So the Innovative organization should:
• Support innovation from the top
• Ensure sharing of ideas is easy (...lower the barrier)
• Assist innovators to transform ideas into products & services
• Support innovators in bringing new products & Services to market
• Promote risk taking, but balance it with accountability
• Look beyond the current boundaries of the company – external ideas might be an important
benefit
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32. Innovation getting embedded at Deloitte
The Innovation campaigns created positive momentum at Deloitte and – along
with other actions on our innovation roadmap – will help us embed innovation in
our DNA:
• Superb participation rates in Innovation Cafés (locally and internationally) and
positive feedback from participants
• People getting onto our Innovation Portal to contribute and collaborate
• High number of ideas
The fast track off sites deliver on the promise to assist innovators in becoming
better business people
Going into the next phase of the program, we are convinced the ideas will be
transformed into winning services
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33. Questions & Answers?
© 2011 Deloitte Belgium

34. Deloitte Innovation
Services
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35. Growth Innovation Services
An overview of our different methodologies
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36. Our thought leadership on Innovation
Our thought leadership initiatives connect our clients to the
latest information on local and global industry developments,
providing insights into current trends, benchmarks, tools and
knowledge.
We leverage our global network and tailor the insights,
methods and industry strategic risks to our client’s
environment.
We also demonstrate our leadership through thought
pieces, research reports and benchmarking studies.
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37. Our Partnerships & close collaborations
Our partnerships and / or informal but close collaborations with these important
innovation enablers allow us to efficiently help our clients on one hand and enable
us to refer them to others where required. Many of these close relationships go
back several years. Furthermore, in a number of cases Deloitte supports these
organizations in a formal way.
Center for Open &
Collaborative Innovation
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38. Sam Director
Sluismans Deloitte Enterprise Risk Services
Berkenlaan 8b
1831 Diegem
Belgium
Tel.: + 32 2 800 24 51
ssluismans@deloitte.com
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