Wildix Convention 2014 presentation

WILDIX CONVENTION 2014
January 16, 2014

STEFANO OSLER
CEO WILDIX


CYCLE OF EMPLOYEE ENGAGEMENT

+ ENGAGEMENT

+ PRODUCTIVITY


CHANNEL EFFECTIVENESS

chat

CK
A

DB
EE
F


REMOTE EMPLOYEES ENGAGEMENT
Off-site employees generate complications in:
communication + management
+ team building + extracting peak performance

=
Managers have a harder time monitoring and
motivating by long distance, which can lead to
more errors, less trust, lower productivity and
increased employee turnover.

Beth
N.
Carvin
-‐
Mentor
Scout

How can employers keep remote workers engaged?

• Increase the communication frequency
• Encourage small talk during remote interactions.
• Maintain continuous communication through multiple
channels.

Beth
N.
Carvin
-‐
Mentor
Scout


REMOTE ENGAGERS
PRESENCE
MOBILITY

ESCALATION


€
REVENUE

COSTS


2013 OBJECTIVES
Italian Market Deployment

+ 28,8%

Wildix France development after StartUp

+ 107%
Seed business in new markets
Bulgaria - Switzerland- Germany


H&M SUCCESS STORY

182 Shops in France


H&M SUCCESS STORY


H&M has chosen the Wildix solution since it integrates
all the types of media gateways that can be installed
remotely (BRI, PRI, FXS, FXO, etc) and offers the
possibility to implement a large-scale high-quality
W-AIR network.
“I’m a certiﬁed expert of the Alcatel Systems but I’ve
seen no solution comparable to this one, so easy to
install and to maintain, with such a number of features
and at this price”

Jean
Philippe
Dernoncourt
ALSOTEL
Sarl


Wildix Gold Partner

WALL PANEL DISPLAY


WMS 3.20 RESULTS
WebAPI - Ad Hoc application with WebAPI (Magneti Marelli)
Less bandwidth issues - Better quality
Faster upgrades with no crashes -70%
Faster provisioning -40% of time


JANUARY 2014
TECHNICAL NEWS


INTRODUCING WMS 3.40
New redundancy
model

New professionals
sounds IT/EN/DE/FR
18%
33%

WMS 3.40
22%

anti SIP-ALG
Technology

27%

URI scheme
for tel: sip:

ENGAGEMENT TROUGH UC
WebAPI 2.0
File transfer
Out of the box CEBP
Usability
Consistency between iPhone* / iPAD* /
Browser / Android*


DIMITRI OSLER
CTO WILDIX

TECHNICAL POINT


WMS NETWORK AUTO RECOVERY

WMS 3.20

S

S

CALL

M

NO

X


WMS NETWORK AUTO RECOVERY

WMS 3.40

S

S

CALL

M

OK

X


WMS NETWORK SURVIVABILITY
S/M

WMS 3.20

S/M

X
CALL

NO


WMS NETWORK SURVIVABILITY

S/M

S/M

X


WMS 3.40

Internal Calls
Outgoing Trunk Calls

ANTI SIP-ALG BLOCKS

X

X

Remote
Extension
or MGW

Router / Firewall

!


Internet

SIP Packets
Rewriting

Router / Firewall

!

Wildix PBX

SIP Packets
Rewriting

ANTI SIP-ALG BLOCKS
Automatically provision all remote phones and Zero Distance, MGWS

to connect via SIP-TLS / SIP-TCP connection

Remote
Extension

Router / Firewall

SIP-TLS
Connection

Internet

Router / Firewall

SIP-TLS
Connection

Wildix PBX

URI TEL: SIP: SUPPORT
One click on any website or mail and the call starts.

<a href = “sip:+3585551234567>

tel: +358-555-1234567
sip: +358-555-1234567

tel: +358-555-1234567
sip: +358-555-1234567


URI TEL: SIP: SUPPORT COMPATIBILITY


NEW PROFESSIONAL SOUNDS IT/EN/DE/FR

NEW INTERFACE TRANSLATIONS

MGW BRI/ISDN POE SUPPORT
W01BRI
W02BRI
W04BRI

WAIR-BASE

W01FXS

Wildix
PoE Switch
Wildix Phones


W01GSM

W04FXS

W04FXO

PBX PLATFORM 2014
NEW
HARDWARE

4

GIGA
PORTS

1GB

ATOM

D525


DUAL
CORE

1.80 GHZ

RAM

2GB

RAM

WGW08
WGW16
WGW40
WGW90

WGW250
WGW500
WGW1000
WGW5000

KITE RESULTS
Geographical data

Visitors data


KITE AWARDS

1
Reseaux & Telecom Paris
16 -12 ott 2013

Santa Clara - CA
19-21 nov 2013

WebRTC - Paris
10-12 dic 2013


CUSTOMER KITE ENGAGEMENT


KITE 2.0
• desktop/application sharing
• social - facebook linkedin
• Web ACD Web in WebAPI - Groups - chat transfer
• KITE ﬁle transfer - DataChannel
• KITE embedded


KITE 2.0 SOCIAL
Single Sign-On
Avatar + Name
Contact Info
Increase Friends


KITE 2.0 ANTI FIREWALL

Internet

Firewall

Audio / Chat Over TCP Ports 80 / 443

99 % Audio Call Success

KITE 2.0 FILE TRANSFER

email

USB
FTP
...

Realtime


• WebRTC DataChannel
• Point 2 Point
• Secure
• System Log
• Traceable

KITE 2.0 EMBEDDED

Easy to integrate
Pro-Active
Customizable via CSS


KITE 2.0 AGENTS GROUPS

Auto Route
Transfer
Call Group


KITE 2.0 API
Token
cloud

e-commerce website

Kite Mediator

Token

CTI
connect

Call Notiﬁcation

Token
Token

Logged User

Operator

Navigation Path Info


KITE 2.0 DESKTOP SHARING

HTML5 Viewer
Windows / Mac Os X
Presentations
Remote Support


BYOD
• Mobility, BYOD and data center agility impel
signiﬁcant changes in the LAN edge and in the data
center network.
• Many network planners are unprepared for their
massive effects.
• Network planners should view business adoption of
mobile devices as the trigger point where the
wireless LAN evolves from being a "nice to have"
extension of the wired LAN to being a businesscritical network.
Gartner
Research
Document
Agenda
Overview
for
Enterprise
CommunicaFons
Strategies,
2014
Bjarne
Munch
Jan
02
2014


BYOD THE CHALLENGE
Rely on WiFi - WiFi DOESN’T work for RTPs
- no support for roaming

Security issues - Yet Another Authentication

BYOD requires applications - Which ones?
(Skype, WhatsApp, Viber
vs browser / mail /calendars)


WI-FI NETWORK

Voice over Wiﬁ - Roaming

Very hard do deploy


WI-FI SECURITY

Shared passwords

Difﬁcult integration with external sources


WI-FI APPLICATION
Skype, WhatsApp, Viber

=
dis-uniﬁed communication

NO Engagement


INTRODUCING OVERLAY

The Zero Latency Roaming WiFi
An access point that covers 3k sqm

Security integrated in WMS - Active Directory

Enterprise UC&C Apps for any device


OVERLAY SYSTEM ELEMENTS

WiFi Radio Switch

Access Point


WIFI COVERAGE
11

6

11

1

11

1

6

1

WiFi AP Channels MAP


3D planning

OVERLAY COVERAGE
Overlay Coverage

Overlay Channel

Overlay Single Channel MAP


Overlay CLOUD

WIFI ROAMING
CH 6

CH 1
Packet loss and
call drop
in Roaming Area

WI-FI AP1


WI-FI AP 2

OVERLAY ROAMING
Overlay Coverage
OVERLAY SPOT


OVERLAY SPOT

OVERLAY PRIORITIZATION
HIGH
Overlay Coverage

Voice 2.4 Ghz
PRIORITY

Data 5 Ghz

Overlay
SPOT

Overlay
SPOT


Overlay
SPOT

LOW

WIFI SECURITY

• Shared password
• Weak encryption

• No built-in guest
management
• No corporate policies


OVERLAY SECURITY

• CTICONNECT INTEGRATION
• Embedded Captive Portal with
CTIconnect credentials
• ACTIVE DIRECTORY
• MySQL
• MsSQL
• LDAP


OVERLAY CAPTIVE PORTAL

•
•
•
•


Ready for Guests Access
Integrated with CTIconnect Phonebooks
Access Credentials via SMS *
High customizable for customer’s needs

OVERLAY CORE

• Built for 802.11n
• Robust security (WPE, WPA, WPA2

Personal & Enterprise)
• http / https access
• Superior Wireless Lan Connectivity
• 16 Spots (one gateway)
• 32 Spots (two gateways)
• 2 Ethernet/optic ports upstream for
redundancy features
• PoE support


OVERLAY SPOT

•
•
•
•
•
•
•
•

PoE Powered by Overlay Core
No Upgrade
Support 802.11a/b/g/n
2 Radio (2.4/5.0 Ghz)
2 Antennas MIMO 802.11n
Plug&Play
High Throughput
20/40 Mhz Channel Width


OVERLAY INFRASTRUCTURE

Coverage 3000 sqm


CTICONNECT ENGAGE

•
•
•
•


iPAD App
Website integrable
WebRTC based Audio Calls
File Transfer

EXHIBITORS


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