Exploring the Future Potential of AI-Enabled Smartphone Processors
Yammer on Tour: Atlanta Keynote Presentation
1. welcome to the
ENTERPRISE SOCIAL NETWORK
David Sacks — Founder & CEO
ON TOUR
Amsterdam 1 March 2012
#yamtour @davidsacks
2. » Agenda
15:15 - 16:05
Best Practices & Industry Overview
including Yammer and SAP Demo
16:05 - 17:05 JOIN THE CONVERSATION:
Customer Panel www.yammer.com/yotamsterdam
17:05 - 17:35
Roundtable Discussions
17:35-18:35
Cocktails, Hors d'oeuvres,
Networking & Demos #yamtour @davidsacks
3. » Milestones
» Announced new financing round of $85M yesterday
» Total of $142M in venture capital
» Used by over 85% of the Fortune 500
» In 150+ countries and 23 languages,
including Dutch, French, German, Spanish
» Operations in US, UK and Australia
» Winner, Forrester Groundswell Award for Best
Collaboration System (2011)
» Leader, Forrester WaveTM: Mobile Collaboration (2011)
#yamtour @davidsacks
4. » We are MORE CONNECTED
in our personal lives than
EVER BEFORE
#yamtour @davidsacks
5. » 800
million people
» 100
billion connections
#yamtour @davidsacks
6. » 300
million people
» 1 billion tweets
every 4 days
#yamtour @davidsacks
7. » Time spent at the office per week:
52 % of
WAKING HOURS
#yamtour @davidsacks
8. » We are
EXTREMELY
DISCONNECTED
in the workplace
#yamtour @davidsacks
9. » 71%
of employees
NOT
ENGAGED
Source: Gallup Research #yamtour @davidsacks
10. » Organizations have become
TOO SILOED
#yamtour @davidsacks
11. » 38 %
TIME
LOST
duplicating
work &
searching for
information
#yamtour @davidsacks
Source: IDC
12. » 62 %
of employees
work in
MULTIPLE
LOCATIONS
during the
workweek
Source: Forrester Research, #yamtour @davidsacks
Demystifying the Mobile Workforce, June 2011
14. NA
Sales
Marketing EMEA Rep
Sales
Rep
Sales
» Born to connect Partners
HR
EVERYONE
CEO
in the workplace
IT
Customers
R&D
CIO
Senior
Director
#yamtour @davidsacks
15. » New Communication Paradigm
#yamtour @davidsacks
16. EMAIL LISTS ARE IMPERSONAL, SILO’D, AND ARE FREQUENTLY MISSING PEOPLE. YAMMER HAS
TRULY CHANGED THE WAY WE COLLABORATE AROUND PROJECTS AND DEPARTMENTS, AS
THEY’RE TRANSPARENT AND MEMBERSHIP USUALLY TAKES CARE OF ITSELF.
Deb Medsker; Global VP, Knowledge Management
2007 2008 2009 2010 2011
» Social Networking SOCIAL
NETWORKING
Surpasses Email USERS
EMAIL USERS
#yamtour @davidsacks
Source: Comscore, June 2011
17. » Social Networking Surpasses Portals
Monthly Time Spent, Portals vs. Social Networking, June 2008 – July 2011
2009 2010 2011
120
100
PORTAL USERS
80
60
SOCIAL
NETWORKING
USERS
40
#yamtour @davidsacks
18. » 40 %
of large
enterprises will
have an ESN by
2015
#yamtour @davidsacks
Source: Gartner
20. » Global Leading Customers
» 3 of the top 10 oil & gas companies in the world
» 3 of the top 10 construction & engineering companies in the world
» 3 of the top 10 beverage companies in the world
» 2 of the top 10 pharmaceutical companies in the world
» 2 of the top 10 utilities in the world
» 2 of the top 10 telecommunications companies in the world
» 2 of the top 5 Internet retailers in the world
#yamtour @davidsacks
27. SOCIAL NETWORKING UPS THE ANTE IN TERMS OF GETTING WORK DONE. IT IMPROVES HOW
EMPLOYEES CONNECT WITH THE WORK THEY ARE DOING AND HOW INCREDIBLY IMPACTFUL THAT
WORK CAN BE.
Chris Laping; CIO
ARMED WITH EMPOWERED
INFORMATION TO ACT
#yamtour @davidsacks
28. » Matthew was a new employee in Teekay’s
Perth office.
#yamtour @davidsacks
29. » Matthew used"
Yammer to build a"
personal brand
#yamtour @davidsacks
30. » He is now the second most followed person in
the company, after the CEO.
#yamtour @davidsacks
#yamtour @davidsacks
31. » CEO Craig Herkert
calls it “radical
transparency.”
#yamtour @davidsacks
32. » 5,000 grocery stores connected in
one network
#yamtour @davidsacks
33. » Store Directors
share photos of
popular store
displays from
their mobile
devices
#yamtour @davidsacks
34. » O2 UK has over 22 million mobile
customers
#yamtour @davidsacks
35. » O2’s Customer
Service team
uses Yammer
to generate
resolutions to
customer
issues
#yamtour @davidsacks
36. » Results
» Faster time-to-resolution
» Happier customers
» Client teams respond to more customers
in less time
#yamtour @davidsacks
37. » A Tyco employee was celebrating her
30th anniversary with the company.
#yamtour @davidsacks
38. » But NO ONE
acknowledged this
GREAT
ACHIEVEMENT
#yamtour @davidsacks
39. » She decided to SHARE
this milestone with her colleagues
#yamtour @davidsacks
40. » Within a FEW HOURS she received
accolades and praise from
hundreds of co-workers.
#yamtour @davidsacks
41. » Renewed her » Demonstrated the
FAITH IN & company’s
LOYALTY LEGACY
to the company to the entire
employee base
#yamtour @davidsacks
42. AS SOON AS YOU START EXPOSING THE UNDERLYING KNOWLEDGE OF YOUR WHOLE NETWORK,
YOU START SEEING CONNECTIONS MADE THAT TRANSLATE TO HUGE VALUE FOR THE BUSINESS.
YAMMER HAS AN INCREDIBLE VALUE TO COST RATIO.
Lawrence De Voe; Chief Techbology Catalyst
“The Total Economic Impact of Yammer”, April 2011, a commissioned
study conducted by Forrester Consulting on behalf of Yammer.
TOTAL ECONOMIC IMPACT #yamtour @davidsacks
43. PUT SIMPLY, YAMMER LEADS TO MORE INNOVATION. IT CAN LEAD TO HUGE SAVINGS AND CREATE
SIMILARLY HUGE INCREASES IN REVENUE BECAUSE IDEAS ARE GROWN COLLABORATIVELY.
Shomila Malik; Head of Innovation
25%" 40%" 66% "
TIME SAVINGS LESS EMAIL FASTER SERVICE"
RESOLUTION TIME
Sources: Towers Watson; Capgemini; “The Total Economic Impact of Yammer”, April 2011, a
commissioned study conducted by Forrester Consulting on behalf of Yammer
Quantifiable Results #yamtour @davidsacks
44. THREE-QUARTERS OF THE COMPANY ARE ON YAMMER ALREADY. WE DIDN’T MAKE THAT A
MANDATE. BECAUSE PEOPLE LIKE THE INTERFACE, BECAUSE THEY CAN DO IT FROM ANYWHERE
IN THE WORLD, ANY SITUATION – IT’S EASY TO DO.
Richard Beaven; Chairman & CEO
VOLUNTARY ADOPTION is the NEW ROI
#yamtour @davidsacks
45. YAMMER WINS ON MOBILE APP ARCHITECTURE.
Leader in The Forrester WaveTM: Mobile Collaboration.
iPad/iPhone BlackBerry Android Windows Phone
Source: Forrester Research, The Forrester WaveTM: Mobile Collaboration, #yamtour @davidsacks
Q3 2011 (Aug 2011)
46. MAINTAINING EXCELLENT CLIENT RELATIONSHIPS IS THE FOUNDATION OF OUR BUSINESS. BY
FOSTERING IMPROVED REAL-TIME COMMUNICATION, YAMMER EXTERNAL NETWORKS
STRENGTHEN OUR ABILITY TO COLLABORATE WITH OUR CLIENTS.
Tobias Klauder; VP of Global IT
Bring your
PARTNERS!
CUSTOMERS! YOUR ADVISORS!
customers &
COMPANYʼS!
NETWORK! partners INTO THE
PARENT!
CONVERSATION
SUPPLIERS!
COMPANY!
CONSULTANTS!
#yamtour @davidsacks
49. PEOPLE AND DATA HAVE NEVER BEEN SO NICELY WOVEN TOGETHER.
Gareth Burkhill-Howarth, Global Head of Projects
CMS SFA 1 SFA 2 HR ERP SMM CSS
#yamtour @davidsacks
51. » Affiliate Partner Program
» Arms consultants, technology advocates and systems integrators with the knowledge to
guide clients in their social networking vision
» Provides extensive product training and access to resources to drive optimization of
Yammer networks
» Enables exclusive membership to the Yammer Affiliate Network, early access to
Yammer's product roadmap, and certified use of the Yammer Affiliate Logo
#yamtour @davidsacks
52. Customer Engagement Teams
"
Customer
Success
" "
Solution
Support Training
Engineers
Managers
CUSTOMER ENGAGEMENT TEAMS
#yamtour @davidsacks
53. USING YAMMER HAS DECENTRALIZED THE INFORMATION FLOW AT CAPGEMINI TO CREATE
GREATER COLLABORATION FROM THE PERIPHERY OF THE ORGANIZATION TO THE CENTER.
Rick Mans; Social Media Strategist
IT Line of Business End-Users
› Security › Improved › Empowered/engaged
› Reliability Communication employees
› Ease of Deployment › Better Solutions › User-friendly
Faster › Familiar interface
› Ease of Integration
› Collaboration across › Access to information,
› Ease of adoption
levels and geographies people and data
ü WIN ü WIN ü WIN
#yamtour @davidsacks
60. » Customer Panel
Georg Ell
General Manager, EMEA
@yammerguy
Tom Barton
UK Head of Communications
@tomsmiled
Tim van Waard
Communications Lead
@timvanwaard
Thijs van Ulden
Mobile BI Consultant
@MobileBI_nl
#yamtour @davidsacks
61. » Roundtable Discussions
1. Driving Adoption and Engagement
2. Community Management
3. Engaging IT
4. Engaging Your Leadership
5. How to Use Yammer with People Outside your Company
6. Yammer’s Development Methodology
#yamtour @davidsacks
62. » Booths & Demos
EXECUTIVES SALES IT
LOCAL
HUMAN DEVELOPER’S
USER
RESOURCES CORNER
GROUP
#yamtour @davidsacks