The document discusses key elements of effective communication. It identifies the 5 W's and 1 H approach to consider who is communicating, what is being communicated, when, why, and how. Non-verbal communication such as tone of voice, eye contact, posture, and facial expressions are also important. Potential blocks to communication include emotional, perception, habitual, environmental, cultural, language and intellectual barriers. Having the right attitude by being truthful, flexible, empathetic and respecting others' views can help overcome communication challenges.