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Effective Communication

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The Basics of Effective Interpersonal Communication
Welcome! ,[object Object],[object Object]
Before you begin… ,[object Object],[object Object],[object Object],[object Object],[object Object]
Course Content ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Course Objectives ,[object Object],[object Object],[object Object],[object Object]
What is communication? ,[object Object],[object Object]
Communication ,[object Object],[object Object]
Four facets of communication ,[object Object],[object Object],[object Object],[object Object],[object Object]
Four facets of communication ,[object Object],[object Object],[object Object],[object Object],[object Object]
Shared symbols ,[object Object],[object Object],[object Object]
Shared symbols ,[object Object],[object Object],[object Object],[object Object]
Shared symbols ,[object Object],[object Object]
Shared symbols ,[object Object],[object Object]
Shared symbols ,[object Object],[object Object]
Shared symbols ,[object Object],[object Object],[object Object]
Missed communication As Purchasing ordered it. As the Art Dept. designed it. As the Supervisor implemented it. As the Manager Requested it. As Marketing wrote it up. What the Employee really wanted!
Why do we communicate? ,[object Object],[object Object]
Why we communicate ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How do we communicate? ,[object Object],[object Object]
How we communicate ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Choosing your medium ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Choosing your medium ,[object Object],[object Object],[object Object],[object Object],[object Object]
Choosing your medium ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Choosing your medium ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Barriers to communication ,[object Object],[object Object]
Barriers to communication ,[object Object],[object Object],[object Object],[object Object],[object Object]
Barriers to communication ,[object Object],[object Object],[object Object],[object Object],[object Object]
Sharing your ideas ,[object Object],[object Object]
Share your ideas to… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Obstacles to sharing ideas ,[object Object],[object Object]
Obstacles to sharing ideas… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Speak for yourself… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SHARE your ideas – a model ,[object Object],[object Object],[object Object],[object Object],[object Object]
SHARE – an example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Getting good information ,[object Object],[object Object]
Get good information to… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Obstacles to getting good information ,[object Object],[object Object]
Obstacles to getting good information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The power of listening ,[object Object],[object Object]
Listen actively ,[object Object],[object Object],[object Object],[object Object]
Listen actively ,[object Object],[object Object],[object Object],[object Object]
That’s a good question! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Good question - examples ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
FOCUS on information – a model ,[object Object],[object Object],[object Object],[object Object],[object Object]
FOCUS on information – an example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Giving feedback ,[object Object],[object Object]
Give feedback when… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Obstacles to giving constructive feedback ,[object Object],[object Object]
Obstacles to giving constructive feedback ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
STATE feedback – a model ,[object Object],[object Object],[object Object],[object Object],[object Object]
STATE feedback – an example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Body language ,[object Object],[object Object],[object Object],[object Object],[object Object]
Body language includes… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Body language - face ,[object Object],[object Object],[object Object],[object Object],[object Object]
Body language - figure ,[object Object],[object Object],[object Object],[object Object],[object Object]
Body language - focus ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Body language - territory ,[object Object],[object Object],[object Object]
Body language - tone ,[object Object],[object Object],[object Object],[object Object],[object Object]
Body language - time ,[object Object],[object Object],[object Object],[object Object],[object Object]
Ideas to walk away with… ,[object Object],[object Object],[object Object],[object Object]
Test yourself… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Test yourself ,[object Object],[object Object],[object Object],[object Object]
Test yourself… - answers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Test yourself… - answers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Test yourself… - answers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Apply what you’ve learned ,[object Object],[object Object],[object Object],[object Object],[object Object]
What’s next? ,[object Object],[object Object],[object Object]
The Basics of Effective Interpersonal Communication

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Effective Communication

  • 1. The Basics of Effective Interpersonal Communication
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  • 16. Missed communication As Purchasing ordered it. As the Art Dept. designed it. As the Supervisor implemented it. As the Manager Requested it. As Marketing wrote it up. What the Employee really wanted!
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  • 68. The Basics of Effective Interpersonal Communication