Application of MIS in service and Industry Human Resource Information Ststem

2. MIS APPLICATIONS IN
MANUFACTURING SECTOR
10/20/2014 GIMS,Kadakkal 2

3. Introduction to Manufacturing Sector
 The approach considers transaction processing as a basis
 Considering OLTP system, RDBMS, Database, accounting applications, query
applications, analysis applications, print reports, statutory compliance,
operation update etc.,
 The objective is to provide control information to ensure that the business runs
as per plan
 The query system is used for the assessment of the status on record, result or
document
 The main objective is to provide a system of analysis of processed data revealing
certain business trends
10/20/2014 GIMS,Kadakkal 3

4. Personnel Management
Input Transaction Documents
Personnel application form …. Refer pp 195
Applications:
 Accounting: entities accounted for PM system
 Query: pp 196
Analysis:
 Control and Reports: pp 196-197
10/20/2014 GIMS,Kadakkal 4

5. Financial Management
Input Transaction Documents
Payments, Receipts, data from stock exchange etc.,
Applications: pp 198
Accounting: sales, purchase, salary, inventory etc
Query: pp 199
Analysis
Control and Reports: pp 200-201
10/20/2014 GIMS,Kadakkal 5

6. Production Management
Input Transaction Documents
Production programme, production schedule, process planning
sheet etc., pp 202
Applications: pp 203
Accounting: quality, MRP, rejection, maintenance
Query: pp 203
Analysis
Control and Reports: pp 204-206
10/20/2014 GIMS,Kadakkal 6

7. Materials Management
Input Transaction Documents
Purchasing requisitions, purchase order, receipt of goods, return
of goods, certification for payment
Applications: pp 207
Accounting: quantity, inspection, bill passing
Query: pp 208
Analysis
Control and Reports: pp 209-210
10/20/2014 GIMS,Kadakkal 7

8. Marketing Management
Input Transaction Documents
Customer order, order acceptance, delivery note, invoice, credit
note, debit note
Applications: pp 213
Accounting: sales, excise duty, tax, area, zone
Query: pp 213
Analysis:
Control and Reports: pp 214-216
10/20/2014 GIMS,Kadakkal 8

9. Application of MIS in Service
Sector
10/20/2014 GIMS,Kadakkal 9

10. Introduction
Providing the most satisfying service to the customers
MIS found for manufacturing sectors does not match with service sector
◦ Hotels
◦ Hospital
◦ Airlines
◦ Insurance
◦ Banking
◦ Finance
Managers put lot of efforts in a service industry to create a distinctive service to
remain competitive
10/20/2014 GIMS,Kadakkal 10

11. MIS for Hotel
People prefer hotels when they are out of their homes, might be on vacations, spending
their leisure time, or on some official duties.
Hotel is a place where people would like to have a distinctive service. Due to lot of competitions in
the hotel service, the concept has changed from convenience of stay to comfort and enjoyment.
Today, hotels are not only meant for a individual stay but now it’s a place for business meetings,
interviews, conferences, live concerts. Every time the hotel needs to undergo change according to
the
needs of the customers. Main function of hotel industry is to provide a room to stay with basic
amenities and facilities so that customer has a comfortable stay. Managers put all efforts to keep
hotel occupancy high all the times.
Responsibilities of MIS plays important role of providing information to the best possible way, so
that customers expectations are fulfilled.
10/20/2014 GIMS,Kadakkal 11

12. Initiation for service
Customer queries(telephone, web, e-mail)
10/20/2014 GIMS,Kadakkal 12

13. Transition to service
Enter reservation
confirmation details
Process and confirm
availability record
Process and confirm
availability record
Process and confirm
availability record
Record
NOT OK
Start recover
process
Fill form
OK
Customer arrives at hotel reception
10/20/2014 GIMS,Kadakkal 13

14. Pre-Service
Customer gives passport, a letter,
visiting card
10/20/2014 GIMS,Kadakkal 14

15. Service
Service requests: lunch, dinner, room service
Enter
service
record
Process
feedback
record
Customer
database
Aggregation of
service
transaction data
Server
Knowledge
database
Accounts
database
Process bills
and summary
Process
payment
10/20/2014 GIMS,Kadakkal 15

16. Post-Service
Customer gives feedback
Knowledge
database
Process
feedback
record
Process a
letter of
thanks
Close the
service and
customer
record
Enter
feedback
form
10/20/2014 GIMS,Kadakkal 16

17. Human Resource Information
System (HRIS)
10/20/2014 GIMS,Kadakkal 17

18. Definition
“The Human Resource Information System (HRIS) is a software or online
solution for the data entry, data tracking, and data information needs of the
Human Resources, Payroll Management, and Accounting Functions within a
business”.
Human Resource Information System is a system designed to supply
information required for effective management of an organisation. Any
organisation is managed by taking various decisions at its various decisions at
the Various level of its management hierarchy is
needed to take these decisions.

19. COMPUTERISED HUMAN RESOURCE INFORMATION
SYSTEM
A computerised HRIS is designed to monitor ,control and influence the movement of people
from the time they join the organisation till the time they separte from the organisation.
HRIS is very vast and it include the following sub-systems:
1.Recruitment sub-system information
2.Manpower planning Sub-system Information
3.Personnel Administration Sub-system Information
4.Training Information Sub-system
5.Maintenance Sub-system Information
6. Appraisal Sub-system Information
7.Payroll Sub-system Information
8.Personnel Research Sub-system Information
9.Job Analysis and Design Sub-system Information

20. OBJECTIVES OF HRIS
1.To make the desired information available in the right form to the
right person and at the right time.
2.To supply the desired information at a reasonable cost.
3.To use the most efficient method of processing data.
4.To provide necessary security and secrecy for important and/or
confidential information.
5.To keep the information up-to-date.

21. FUNCTIONING OF HRIS
It can be broadly classified into two processes
1.Data Collection
who should collect what data and in what form and how often? the
nature and form of data will vary from organisation to organisation
depending upon its objectives. After collection of data, the irrelevant
data should be filtered out and the relevant data should be properly
classified and tabulated so that it can be used easily when needed.

22. 2.Data Management
It involves the following sub-system:-
Data Management-A good data management system involves editing the data.
Processing Operations viz, classifying, analyzing ,summarizing and editing the data.
Storage of data viz, indexing, coding and filing of information.
Retrieval of data, whenever required.
Evaluationing .e, judging the usefulness of information in terms of its relevance and
accuracy.
Dissemination i.e, providing the required data in the
right form at the right time.

23. DESIGNING OF HRIS
1.Planning of system
It requires the identification of objectives of the system. This
further requires a clear formulation of objectives of the
organisation, spelling out of the activities required to be carried out,
work relationships, work patterns.

24. 2.Organising Flow of Information
The system designer should study what is the prevailing flow of
information and compare it with what should be flow of information. It
based on following premises:-
The managers need the information he wants for decision making.
Better communication between manager will improve organizational
performance.

25. 3.Implementation
This phase deals with the fitting in HRIS into the organisation
structure. The varipous alternative available in this connection are:-
The old information flow may be allowed to continue as it is a new
system may be installed to meet the requirement of the new operation.

26. 1. The manager needs the information he wants for decision making.
2. If a manager has the information he needs, the decision-making will improve.
3. Better communication between managers will improve organizational
performance.
4. A manager does not have to understood how his information system works, only
how to use it.
5. The old system may be scrapped completely and supplanted by the new one.
6. Phasing the installation of the new system and
scrapping the old one.

27. 4.Feedback
The regular feedback regarding the actual functioning of the HRIS
is a must for the designers to fill up the gap between its planning and
implementation. Hence the system should be continuously reviewed in
the light of changes in the environment both within the organisation
and outside the organisation.

28. APPLICATIONS OF COMPUTERISED HRIS
Job Description
Produce printouts that describes jobs according to user
specifications and information input into the system. As a minimum
job description includes job title, purpose, duties and responsibilities,
the computer program should allow the authorized users to update and
reformat job descriptions.

29. HR Planning
Forecast demands for key jobs as well as employees turnover and
patterns of inter-organizational mobility.
Staffing
Address recruitment, selection and placement functions and can include
the following modules:-
 Applicant tracking
Job posting
Job requirements analysis
Job person matching

30. Succession Planning
Report information on the availability if competent candidates for key
positions. It can help in identifying candidates for each key positions and
the development needs of candidates where they fall short of the
requirements for a target job.
Training and Development
It includes the following:-
• Carrier planning.
• Development needs analysis.
• Development advisor.

31. Performance Appraisal
Help managers direct employees to achieve organizational goals
and develop their competencies. It includes the following:-
• Performance assessments
• Goals accomplishments
• Reward management

32. Job Evaluation
Computer assisted job evaluation system helps managers
determine job evaluation points or classification levels and job
hierarchies.
Compensation
Track, analyze and report compensation information on pay grade
structures, merit guidelines, support salary
budgeting.

33. GIMS,Kadakkal 33