2. Evaluating Existing Infrastructure
Form the KM Team
Knowledge Capture
Design KM Blueprint
Test the KM System
Implement the KM System
Manage Change & Reward Structure
Post-System Evaluation
Knowledge
Management
System Life Cycle
Process
Akash C.Mathapati
3. Design the KM Blueprint
Beginning of designing the IT infrastructure & the knowledge
management architecture
KM team relies on such a blueprint to proceed with the
actual design & deployment of KM system
KM blueprint referred to as the KM system design, addresses
several important issues
Akash C.Mathapati
4. Test the KM system
Testing involves two steps:
Verification procedure
Validation procedure
The role of Quality Assurance
Reasoning Error
Ambiguity
Incompleteness
False Representation
Akash C.Mathapati
5. Implement the KM system
Major part of the execution phase is training company
employees on the new KM system
Users range from novice to experts
Users are classified as tutor, pupil or customer
Tutor user acquires a working knowledge of an existing
knowledge base in order to keep the system current
Pupil & customer fall within the actual use of the KM system
Akash C.Mathapati
6. Manage Change & Reward Structure
The resistors include the following:
Experts
Regular employees
Troublemakers
Narrow-minded “superstars”
Akash C.Mathapati
7. Post System Evaluation
Several Key Questions are asked in the post implementation stage:
How has the KM system changed the correctness & appropriateness
of decision making?
Has the new system effected organizational change? How productive
have those changes been ?
How has the new KM sys affected the attitude of the end users? In
what way?
Was it worth it?
How has the new system changed the cost of conducting the business?
How significant is the saving or otherwise of it?
In what way has the new system affected relationship between end
users in the organization ?
Akash C.Mathapati
