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Storyboard	
  
Kofax	
  &	
  Alfresco	
  –	
  Capture	
  to	
  Manage	
  
                                                                         October	
  2012	
  
                        John	
  Juerss	
  –	
  Senior	
  Solu5ons	
  Engineer,	
  Alfresco	
  
                          Mark	
  Schroeder	
  –	
  Senior	
  Sales	
  Engineer,	
  Kofax	
  
Enterprise	
  Capture	
  Evolu5on	
  
                                                                                                                                      Decision	
  
                                                                                                                                     Management    	
  


                                                                                                           Business	
  Process	
  
                                                                                                             Automa;on     	
  
Automa;on	
  Value	
  




                                                              Scan	
  to	
  
                                                                         	
  
                                                              Process   	
  

                                                                                                          Process	
  Ini;a;on	
  
                              Scan	
  to	
  
                                         	
  
                              Archive   	
  
                                                                                           Distributed	
  Capture	
  


                                                                                 Intelligent
                                                                                           	
                  Integrated	
            Integrated	
  
                            Document     	
       Forms	
  
                                                                                 Document   	
                 Workflow	
  &	
           Business	
  
                             Capture	
          Processing  	
  
                                                                                Recogni;on       	
            Rules	
  Mgmt	
        Intelligence	
  	
  


                                                                                         Time	
  
Distributed	
  Capture	
  Evolu5on	
  

                                                                               End	
  	
  
Early	
                                                                        Customer	
  
2010s	
  


                                                              Field	
  
Early	
                                                       	
  Agents	
  
2000s	
  
                                              Field	
  
                                              	
  Offices	
  

Mid	
                          Regional	
  
1990s	
                        Offices	
  


            Corporate	
  
            Headquarters	
  
Early	
  
1990s	
  
The	
  changing	
  face	
  of	
  business	
  

          Cost	
  and	
  efficiency	
                 The	
  workplace	
  	
  
    Business	
                                                      Staff	
  reduc5on,	
  
  compe55on,	
                                                     skills	
  shortages,	
  
  budget	
  cuts,	
                                                mobile	
  working,	
  
  outsourcing	
                                                    new	
  processes	
  &	
  
                                                                     technologies	
  



      Customer	
  expecta5ons	
  	
                   Governance	
  

                                                                       Visibility,	
  
  Instant	
  response,	
  
                                                                      compliance,	
  
interac5on	
  by	
  email	
  
                                                                      auditability	
  
    &	
  Smartphone	
  
                                                                           	
  
Your	
  informa5on	
  arrives	
  in	
  many	
  kinds	
  of	
  documents	
  

 CUSTOMER	
  SERVICE	
                                                  FINANCIALS	
  
    Correspondence	
                                                      Invoices	
  
     New	
  accounts	
                                                 Cash	
  receipts	
  
    Address	
  changes	
                                              Tax	
  documents	
  
    Service	
  requests	
                                            Proofs	
  of	
  delivery	
  
        Inquiries	
                                                  Expense	
  accounts	
  


          SALES	
                                                               HR	
  
       New	
  orders	
                                               Applica5on	
  forms	
  
        Contracts	
                                                   Resumes/CVs	
  
        Proposals	
                                                   Benefits	
  forms	
  
        Forecasts	
                                                  Healthcare	
  forms	
  


     CORPORATE	
                                                             AND…	
  
    Correspondence	
                                                 Insurance	
  claims	
  
       Li5ga5on	
                                                    Loan	
  applica5ons	
  
       Contracts	
                                                   Accident	
  reports	
  
 Regulatory	
  Documents	
                                            Pa5ent	
  records	
  
                                                                          Policies	
  
           	
                                                       Proofs	
  of	
  residence	
  
           	
  
           	
  
In	
  many	
  different	
  places	
  
From	
  a	
  number	
  of	
  channels	
  


                  Paper	
  
                  documents	
                        Social	
  
                                                     collabora5on	
  


                                            Mobile	
  
                                            applica5ons	
  




                    Electronic	
  
                    formats	
  
And	
  is	
  delivered	
  to	
  many	
  different	
  des5na5ons	
  




                                                          Finance	
  
                                      Legal
                                          	
  



                                                                          Service	
  

                          Admin	
  
                                                 Mailroom	
  




                                                                   Logis;cs
                                                                          	
  



                                      Sales
                                          	
  
Further	
  needs	
  to	
  capture	
  source	
  content	
  	
  



                  Paper	
  
                  documents	
                                     Social	
  
Paper	
                                                           collabora5on	
  
   Fax	
  

Email	
  

  SMS	
  
                                                         Mobile	
  
  XML	
                                                  applica5ons	
  
Office	
  

  PDF	
  
Social	
  




                    Electronic	
  
                    formats	
  
Without	
  Kofax-­‐	
  Companies	
  spend	
  extra	
  resource…	
  




Paper	
  

   Fax	
  

Email	
  

  SMS	
  
             Understand	
                          Decide	
  
  XML	
                                                                                         Alfresco	
  
Office	
                                                                           Portal
                                                                                      	
            ERP/LOB/CRM	
  
  PDF	
  
                                                                                   ECM/RM	
                    Database	
  
Social	
  



              What	
  is	
  it?	
     What	
  do	
  I	
  do	
  with	
  it?	
  
Kofax	
  believe	
  in	
  Point	
  of	
  Origina5on	
  Capture	
  
  	
  




  Paper	
  

     Fax	
  

  Email	
  
                                                                                                                        BPM	
  
    SMS	
  
                 Understand	
               Decide	
  
    XML	
                                                                                                     Alfresco	
  




                                                         	
  Understand	
  
  Office	
               INFORMATION	
  CAPTURE	
  
                                                                                               Portal
                                                                                                    	
            ERP/LOB/CRM	
  




                                                                              	
  Decide	
  
    PDF	
  
                                                                                                 ECM/RM	
                    Database	
  
  Social	
  




•  To	
  improve	
  processing	
  5mes	
  &	
  Customer	
  sa5sfac5on	
  
•  To	
  drive	
  automa5on	
  &	
  save	
  costs	
  
•  To	
  improve	
  governance	
  &	
  risk	
  compliance	
  
Point	
  of	
  Origina5on	
  –	
  Extending	
  Systems	
  &	
  Processes	
                                       Point	
  of	
  
                                                                                                                 Origina;on	
  




                                                                  Electronic	
  


                                   Smart	
  
                                 phones	
  &	
  
                                  tablets	
  


                                                                      FAX	
  
                                                                                                             Systems	
  &	
  
                                                                                                             Processes	
  


      Smart	
  
    phones	
  &	
                                                                                            Produc5on	
  
     tablets	
                                                                                               scanners	
  
                      Desktop	
  scanners	
  &	
  web	
  
                                 portals	
                          MFPs	
  


Field	
                Customer	
                           Remote	
  Branch	
     Centralized	
  Back	
  
workers	
              loca;ons	
                           offices	
                office	
  
Summary	
  on	
  Capture	
  Trends	
  


•    Central	
  vs	
  Distributed	
  vs	
  Hybrid	
  processing	
  
•    Inhouse	
  vs	
  Outsource	
  vs	
  Hybrid	
  solu5on	
  
•    Single	
  Process	
  vs	
  Mul5	
  purpose	
  
•    Single	
  loca5on	
  vs	
  Mul5site	
  
Alfresco	
  –	
  Kofax	
  Collabora5on	
  

Beber	
  Together!	
  
…	
  to	
  Manage	
  
                 Documents           Mobile            Web




Collaboration                                                                   Email




  Records                                                                      Images




            Workflow                                         Digital	
  Assets	
  
                             Cloud            Social
The	
          Document Management
Alfresco	
     
               
Plaeorm	
      Records Management
               
               
               Web Content Services
               
               
               Enterprise Collaboration
               
               
               Open Source Platform
Alfresco	
  Enterprise	
  Content	
  Management	
  




                     Image                     Document
                     Management                Management




                                  Content
                                 Repository



                     Records                     Web Content
                     Management                  Management
Open	
  Source:	
  Overcoming	
  Barriers	
  to	
  Adop5on	
  


     ECM Revenues                                 But the Enterprise
     are Huge                                     Sales Model
                                                  is Broken




•     Only 5% of employees have been reached so far
•     Cost is the primary barrier
•     Open Source succeeds in commoditized markets: OS, DBMS, ECM
•     Open Source is now acceptable (Gartner: “95% of G2000 by 2008”)
•     Major ECM vendors (IBM, EMC, Microsoft, Oracle) are too busy
      consolidating
Alfresco	
  System	
  


 Web Applications                                     Knowledge Portals                   Web Services

                                  App	
  Server	
                                                  ERP	
  



                                                                              CRM	
  


                                                       Portal	
  Server	
  
 Virtual File System
                                                                                        High Availability
                        FTP	
  
             CIFS	
  

       WebDAV	
  
2012
New	
  Use	
  Cases	
  and	
  Benefits	
  


•  B2B	
  Collabora;on	
  
     –  Collaborate	
  on	
  content	
  between	
  businesses	
  and	
  employees	
  
        anywhere	
  with	
  easy	
  provisioning	
  and	
  complete	
  security	
  
•  Mobile	
  Work	
  
     –  Manage,	
  access,	
  capture	
  and	
  collaborate	
  on	
  documents	
  on	
  the	
  
        go	
  more	
  efficiently	
  and	
  with	
  no	
  paper	
  
•  Mobile,	
  Paperless	
  Business	
  Processes	
  
     –  Execute	
  more	
  efficient	
  processes	
  anywhere	
  without	
  being	
  
        bound	
  by	
  enterprise	
  infrastructure,	
  but	
  with	
  full	
  compliance	
  
•  Collabora;ve	
  Mee;ngs	
  
     –  Conduct	
  more	
  produc5ve	
  mee5ngs	
  anywhere	
  by	
  using	
  the	
  full	
  
        power	
  of	
  mobile	
  devices	
  with	
  the	
  security	
  and	
  control	
  of	
  
        enterprise	
  systems	
  
Combining	
  Private	
  &	
  Public	
  Cloud	
  



                                                                                     Consultant	
  
       Customer	
  

                                                                                     EU	
  	
  
                                                                                   Division	
  
                                                                               Sync	
  

                            Workflo
                                   w	
  




                                                                                                  Sync	
  
           US	
  Prof	
                 Alfresco	
  in	
  the	
  cloud	
  
           Services	
  



                             This	
  is	
  Cloud	
  Connected	
  Content	
  

                                                                                             Offshore	
  
                                                                                           Development	
  
So	
  that	
  means…	
  


•     Contracts	
                                        •    Transac5onal	
  documents	
  
•     Subpoenaed	
  documents	
                          •    Board	
  notes	
  
•     Legal	
  documents	
                               •    Standard	
  Opera5on	
  Procedures	
  
•     Merger	
  proposals	
                              •    Manufacturing	
  records	
  
•     Quality	
  cer5ficates	
                            •    Tes5mony	
  
•     Non-­‐repudia5on	
  evidence	
                     •    Manuals	
  
•     Digital	
  assets	
                                •    Freedom	
  of	
  informa5on	
  requests	
  
•     Adver5sing	
  videos	
                             •    Cer5ficates	
  of	
  authen5ca5on	
  
•     Personnel	
  informa5on	
                          •    Insurance	
  claims	
  
•     Pa5ent	
  records	
                                •    Proprietary	
  intellectual	
  property	
  
•     Customer	
  informa5on	
                           •    Scanned	
  invoices	
  
•     Secret	
  intelligence	
                           •    …	
  
•     Website	
  content	
  

     Other	
  than	
  that,	
  feel	
  free	
  to	
  put	
  it	
  in	
  Box	
  or	
  DropBox	
  
What	
  Makes	
  Alfresco	
  Different	
  



             vs. legacy, proprietary ECM
             We deliver fast ROI & flexibility
             + one platform spans cloud & on-premise
             + open source & open standards
             + low-cost subscription model & fast ROI
             
             vs. cloud-only file sharing
             We get the enterprise
             + metadata & business processes
             + security & compliance
             + customization & integration
Kofax	
  Demo	
  


                    How	
  it	
  works	
  
Claims	
  Process	
  Orchestra5on	
  -­‐	
  Kofax	
  Total	
  Agility	
  BPM:	
  
	
  
Solu5on	
  Overview	
  




                          Claims Handler                          Loss Adjuster                               Broker
                                                                                     Kofax       Alfresco
                                                                                    Mobile       Mobile
                                                                                    Capture




                  Kofax                                               Kofax
               TotalAgility                  Alfresco             Transformation                            Alfresco Cloud
                                                                   Management
On-premise




                           CMIS/WS                      Export Connector
              And let’s not forget there’s
              an e-mail server allowing
              notifications                                                Enterprise to Cloud Sync
QUESTIONS?	
  

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Alfresco & Kofax - scan, manage, collaborate

  • 1. Storyboard   Kofax  &  Alfresco  –  Capture  to  Manage   October  2012   John  Juerss  –  Senior  Solu5ons  Engineer,  Alfresco   Mark  Schroeder  –  Senior  Sales  Engineer,  Kofax  
  • 2. Enterprise  Capture  Evolu5on   Decision   Management   Business  Process   Automa;on   Automa;on  Value   Scan  to     Process   Process  Ini;a;on   Scan  to     Archive   Distributed  Capture   Intelligent   Integrated   Integrated   Document   Forms   Document   Workflow  &   Business   Capture   Processing   Recogni;on   Rules  Mgmt   Intelligence     Time  
  • 3. Distributed  Capture  Evolu5on   End     Early   Customer   2010s   Field   Early    Agents   2000s   Field    Offices   Mid   Regional   1990s   Offices   Corporate   Headquarters   Early   1990s  
  • 4. The  changing  face  of  business   Cost  and  efficiency   The  workplace     Business   Staff  reduc5on,   compe55on,   skills  shortages,   budget  cuts,   mobile  working,   outsourcing   new  processes  &   technologies   Customer  expecta5ons     Governance   Visibility,   Instant  response,   compliance,   interac5on  by  email   auditability   &  Smartphone    
  • 5. Your  informa5on  arrives  in  many  kinds  of  documents   CUSTOMER  SERVICE   FINANCIALS   Correspondence   Invoices   New  accounts   Cash  receipts   Address  changes   Tax  documents   Service  requests   Proofs  of  delivery   Inquiries   Expense  accounts   SALES   HR   New  orders   Applica5on  forms   Contracts   Resumes/CVs   Proposals   Benefits  forms   Forecasts   Healthcare  forms   CORPORATE   AND…   Correspondence   Insurance  claims   Li5ga5on   Loan  applica5ons   Contracts   Accident  reports   Regulatory  Documents   Pa5ent  records   Policies     Proofs  of  residence      
  • 7. From  a  number  of  channels   Paper   documents   Social   collabora5on   Mobile   applica5ons   Electronic   formats  
  • 8. And  is  delivered  to  many  different  des5na5ons   Finance   Legal   Service   Admin   Mailroom   Logis;cs   Sales  
  • 9. Further  needs  to  capture  source  content     Paper   documents   Social   Paper   collabora5on   Fax   Email   SMS   Mobile   XML   applica5ons   Office   PDF   Social   Electronic   formats  
  • 10. Without  Kofax-­‐  Companies  spend  extra  resource…   Paper   Fax   Email   SMS   Understand   Decide   XML   Alfresco   Office   Portal   ERP/LOB/CRM   PDF   ECM/RM   Database   Social   What  is  it?   What  do  I  do  with  it?  
  • 11. Kofax  believe  in  Point  of  Origina5on  Capture     Paper   Fax   Email   BPM   SMS   Understand   Decide   XML   Alfresco    Understand   Office   INFORMATION  CAPTURE   Portal   ERP/LOB/CRM    Decide   PDF   ECM/RM   Database   Social   •  To  improve  processing  5mes  &  Customer  sa5sfac5on   •  To  drive  automa5on  &  save  costs   •  To  improve  governance  &  risk  compliance  
  • 12. Point  of  Origina5on  –  Extending  Systems  &  Processes   Point  of   Origina;on   Electronic   Smart   phones  &   tablets   FAX   Systems  &   Processes   Smart   phones  &   Produc5on   tablets   scanners   Desktop  scanners  &  web   portals   MFPs   Field   Customer   Remote  Branch   Centralized  Back   workers   loca;ons   offices   office  
  • 13. Summary  on  Capture  Trends   •  Central  vs  Distributed  vs  Hybrid  processing   •  Inhouse  vs  Outsource  vs  Hybrid  solu5on   •  Single  Process  vs  Mul5  purpose   •  Single  loca5on  vs  Mul5site  
  • 14. Alfresco  –  Kofax  Collabora5on   Beber  Together!  
  • 15. …  to  Manage   Documents Mobile Web Collaboration Email Records Images Workflow Digital  Assets   Cloud Social
  • 16. The   Document Management Alfresco   Plaeorm   Records Management Web Content Services Enterprise Collaboration Open Source Platform
  • 17. Alfresco  Enterprise  Content  Management   Image Document Management Management Content Repository Records Web Content Management Management
  • 18. Open  Source:  Overcoming  Barriers  to  Adop5on   ECM Revenues But the Enterprise are Huge Sales Model is Broken •  Only 5% of employees have been reached so far •  Cost is the primary barrier •  Open Source succeeds in commoditized markets: OS, DBMS, ECM •  Open Source is now acceptable (Gartner: “95% of G2000 by 2008”) •  Major ECM vendors (IBM, EMC, Microsoft, Oracle) are too busy consolidating
  • 19. Alfresco  System   Web Applications Knowledge Portals Web Services App  Server   ERP   CRM   Portal  Server   Virtual File System High Availability FTP   CIFS   WebDAV  
  • 20. 2012
  • 21. New  Use  Cases  and  Benefits   •  B2B  Collabora;on   –  Collaborate  on  content  between  businesses  and  employees   anywhere  with  easy  provisioning  and  complete  security   •  Mobile  Work   –  Manage,  access,  capture  and  collaborate  on  documents  on  the   go  more  efficiently  and  with  no  paper   •  Mobile,  Paperless  Business  Processes   –  Execute  more  efficient  processes  anywhere  without  being   bound  by  enterprise  infrastructure,  but  with  full  compliance   •  Collabora;ve  Mee;ngs   –  Conduct  more  produc5ve  mee5ngs  anywhere  by  using  the  full   power  of  mobile  devices  with  the  security  and  control  of   enterprise  systems  
  • 22. Combining  Private  &  Public  Cloud   Consultant   Customer   EU     Division   Sync   Workflo w   Sync   US  Prof   Alfresco  in  the  cloud   Services   This  is  Cloud  Connected  Content   Offshore   Development  
  • 23. So  that  means…   •  Contracts   •  Transac5onal  documents   •  Subpoenaed  documents   •  Board  notes   •  Legal  documents   •  Standard  Opera5on  Procedures   •  Merger  proposals   •  Manufacturing  records   •  Quality  cer5ficates   •  Tes5mony   •  Non-­‐repudia5on  evidence   •  Manuals   •  Digital  assets   •  Freedom  of  informa5on  requests   •  Adver5sing  videos   •  Cer5ficates  of  authen5ca5on   •  Personnel  informa5on   •  Insurance  claims   •  Pa5ent  records   •  Proprietary  intellectual  property   •  Customer  informa5on   •  Scanned  invoices   •  Secret  intelligence   •  …   •  Website  content   Other  than  that,  feel  free  to  put  it  in  Box  or  DropBox  
  • 24. What  Makes  Alfresco  Different   vs. legacy, proprietary ECM We deliver fast ROI & flexibility + one platform spans cloud & on-premise + open source & open standards + low-cost subscription model & fast ROI vs. cloud-only file sharing We get the enterprise + metadata & business processes + security & compliance + customization & integration
  • 25. Kofax  Demo   How  it  works  
  • 26. Claims  Process  Orchestra5on  -­‐  Kofax  Total  Agility  BPM:    
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  • 40. Solu5on  Overview   Claims Handler Loss Adjuster Broker Kofax Alfresco Mobile Mobile Capture Kofax Kofax TotalAgility Alfresco Transformation Alfresco Cloud Management On-premise CMIS/WS Export Connector And let’s not forget there’s an e-mail server allowing notifications Enterprise to Cloud Sync