The document discusses various topics related to business intelligence including: 1. It provides an overview of different types of databases and their purposes such as operational, distributed, external, and hypermedia databases. 2. It introduces concepts such as enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM), and decision support systems. 3. It presents a framework for business intelligence (BI) including key components such as data warehousing, business analytics, data mining, and dashboards.

2. Entity Relationship Diagram

3. Types of Databases

9. Enterprise Application Architecture

11. The Transaction Processing Cycle

13. Application Clusters in CRM

20. ERP Application Components

22. Costs of Implementing a New ERP

26. Levels of Managerial Decision Making

28. Decision Support Systems Information produced by analytical modeling of business data Information produced by extraction and manipulation of business data Information processing methodology Ad hoc, flexible, and adaptable format Prespecified, fixed format Information format Interactive inquiries and responses Periodic, exception, demand, and push reports and responses Information form and frequency Provide information and techniques to analyze specific problems Provide information about the performance of the organization Decision support provided Decision Support Systems Management Information Systems

31. DSS Components

35. Business Intelligence Applications

37. Changing Business Environments and Computerized Decision Support

39. A Framework for Business Intelligence

42. A Framework for Business Intelligence (BI)

50. Intelligence Creation and Use and BI Governance