Conflict management

Table of Contents ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object]

Determining the source of conflict ,[object Object],[object Object]

Conflict Style ,[object Object],[object Object]

Style Explanation ,[object Object],[object Object],[object Object],[object Object],[object Object],As you discovered through the conflict resolution assessment, our natural inclinations usually place us into one of these styles .

Style Explanation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Style Explanation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Conflict Style ,[object Object],[object Object],[object Object]

One-to-one Conflict Conflict Management Toolkit Part VI

If you want to constructively resolve a conflict with another person… ,[object Object],[object Object],[object Object],[object Object]

Step 1: Adopt the right frame of mind

The Approach ,[object Object],[object Object],[object Object],[object Object],When you are ready to approach the other person remember to:

Your Attitude ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Be aware of your nonverbal signals: ,[object Object],[object Object],[object Object],Others impression of you is based on:

Focus on underlying Issues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Communication Tips ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Step 2 : Consider time factors

Be Timely : talk to the other person while the issues are still current Anger and negative feelings tend to fester if not dealt with quickly!!

Consider the other person’s time needs ,[object Object],[object Object],[object Object]

Step 3 : Set some ground rules!

3 “Golden” Rules ,[object Object],[object Object],[object Object]

Sample Rules for discussion ,[object Object],[object Object],[object Object],[object Object],[object Object],In addition to general rules, it is helpful to agree on how you will talk with each other

Step 4 : The Actual Discussion

The Actual Conversation ,[object Object],[object Object],[object Object],[object Object],[object Object]

Define the Conflict ,[object Object],[object Object],[object Object],[object Object]

2. Communicate Understanding ,[object Object],[object Object],[object Object],[object Object]

3. Explore alternative solutions ,[object Object],[object Object],[object Object],[object Object]

4. Agree on most workable solution ,[object Object],[object Object]

5. Evaluate after time Get together after some time and see how the new arrangement is working for both parties

Resolving Group Conflict Workforce Development Toolkit Part VII

Meeting Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Group Resolution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Supervisor’s role in resolving conflict Conflict Management Toolkit Part IV

Your Role as a Supervisor ,[object Object],[object Object],[object Object],Involves:

You can reduce conflict by: ,[object Object],[object Object],[object Object],[object Object]

Be a Good Leader ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Be a Good Leader ,[object Object],[object Object],[object Object],[object Object],[object Object]

Be aware of your own behavior ,[object Object],[object Object],[object Object],[object Object],[object Object]

Lookout for Signs of discontentment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

If an employee comes to you with a possible grievance : ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Handling a formal complaint cont… ,[object Object],[object Object],[object Object],[object Object],[object Object]

Consult HR as a proactive rather than reactive measure A single injury is much easier to fix when compared to multiple wounds!

Conflict management

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Conflict management