Our team has implemented several Helpdesk, ITSM & BSM projects and has a vast global experience. Our team comprises of highly qualified and certified professionals such as Helpdesk and ITSM Practitioners, who are obsessed to deliver business solutions and services. eStomi has partnered with BMC and Clarive to provide professional services. eStomi also is – - India’s first and the only certified OTRS System Integrator Partner. - India’s first and the preferred ITRP Partner. - India’s first and the only iTop Partner. - Bangalore’s first and the only Wolken Partner.

1. 1
ITSM & BSM Consulting
www.es to m i .net
iTop - eStomi partnered with Combodo, France

2. iTop
eStomi has also partnered with Combodo, France to provide the consulting
services on iTop in India. VISA, Saint Gobain, Sydel etc are some of the key iTop
customers. iTop helps IT staff share their knowledge and hence improve both
their productivity and the quality of the services they deliver. As an iTop Partner,
eStomi team has now been trained by Combodo professionals to provide
consulting on it.

3. Benefits towards iTop implementation
iTop is used by different types of users. It allows everybody from your IT staff share
their knowledge, hence improve both their productivity and the quality of the services
they deliver.
Support Engineer System and Network Engineers
 Quickly access IT information
 Automate support tasks
 Improve customer satisfaction
 Quickly identify the impact of an asset on
business processes of the company
 Automate operational tasks
 Ease Asset and IT information
documentation
IT Manager IT Customers
 Track IT operational costs
 Get an overall view of the IT environment
 Access quickly to consolidated reports
 Make IT teams responsible for the
services they deliver
 Easily access the IT service catalog
 Be informed of the status of his request
 Be aware of an IT issue impacting him
 Have a single point of contact for all IT
requests

4. eStomi leverages the iTop architecture
displayed below:

5. eStomi’s iTop Professional Services
 eStomi provides a pragmatic, iterative approach to implementing and
supporting service management.
 By combining expertise in the ITIL framework with operational experience
developed through previous client engagements, eStomi delivers an iterative,
agile approach that enables rapid, efficient solution implementation for the
adoption of service management best practices. The backbone of our
professional services is our consultants.

6. Service Portfolio Management
BMC Remedy /
Clarive
ServiceNow /
ManageEngine
ITRP /
Wolken
OTRS /
iTop
Consulting Service
Catalog
Bugzilla / Open source Consulting
ITSM / ITIL Consulting
Process Consulting

7. Global Experience

8. Thank you
Have you been eStomied ?
Reach out to info@estomi.net
www.estomi.net