I gave this presentation to a group of health care managers in Alberta Canada (February 2009). The goal of this presentation was to increase awareness around the possibilities that Web 2.0 tools offer the managers to enable their teams to network, collaborate and share knowledge. It was well received and I have been asked to present it again in December 2009.

1. Health-care knowledge transferHealth-care knowledge transfer
using the online environmentusing the online environment

2. Ever feel like technology is movingEver feel like technology is moving
so fast… you think you’ve missedso fast… you think you’ve missed
the train?the train?

3. TerminologyTerminology
 BlogsBlogs
 Collaborative writingCollaborative writing
 PodcastsPodcasts
 RSSRSS
 Social bookmarkingSocial bookmarking
 Social networksSocial networks
 Video feedsVideo feeds
 Virtual worldsVirtual worlds
 WikisWikis
For a comprehensiveFor a comprehensive
list of Web 2.0list of Web 2.0
applications seeapplications see
handouthandout

4. Aims of this presentationAims of this presentation
1.1. To consider why Web 2.0 technology isTo consider why Web 2.0 technology is
important to health care practiceimportant to health care practice
2.2. To discuss how we can participate inTo discuss how we can participate in
healthcare knowledge transfer usinghealthcare knowledge transfer using
these technologiesthese technologies
3.3. To review which tools you might selectTo review which tools you might select
for which purposefor which purpose
4.4. To tell you how we’re preparing theTo tell you how we’re preparing the NetNet
generation for practicegeneration for practice
5.5. To think about how theTo think about how the Gen-XGen-X andand
BoomersBoomers can get on boardcan get on board

5. The importance of Web 2.0The importance of Web 2.0
technology in health care practicetechnology in health care practice
 Most online health resources are not createdMost online health resources are not created
by healthcare professionalsby healthcare professionals
 A significant number of so-called healthA significant number of so-called health
information sites have no professional inputinformation sites have no professional input
~ However ~~ However ~
 Traditional Internet interventions, withTraditional Internet interventions, with
content by healthcare professionals, is part ofcontent by healthcare professionals, is part of
the answer and…the answer and…
 User-generated content through Web 2.0 isUser-generated content through Web 2.0 is
the other part!the other part!
(Boulos & Wheeler, 2007;Potts, 2006)

6. Evidence-Based
Information
Communities of
Practice
Client opinion
and ideas
Information
for clients
Using online technology to manageUsing online technology to manage
a world of information…a world of information…

7. Evidence-based practiceEvidence-based practice
 Web 2.0 tools such as wikis and blogs areWeb 2.0 tools such as wikis and blogs are
typically NOT used to inform EBP…typically NOT used to inform EBP…
• Lack of evidenceLack of evidence
• Lack of referencingLack of referencing
• No peer reviewNo peer review
• Maybe not ethicalMaybe not ethical
• Look for the Hon code symbolLook for the Hon code symbol
 Which tools are useful?Which tools are useful?
• RSS feeds from specific sitesRSS feeds from specific sites
• Well referenced wikisWell referenced wikis

8. Specific toolsSpecific tools
 Blog: topic specific, reflectiveBlog: topic specific, reflective
 Wiki: encyclopaedia, resourceWiki: encyclopaedia, resource
 Collaborative writing: virtual place toCollaborative writing: virtual place to
create documentscreate documents
 Personalized home pages: orient youPersonalized home pages: orient you
in the virtual worldin the virtual world
 Social networking: a way ofSocial networking: a way of
connecting to people with similarconnecting to people with similar
interestsinterests

9. Web-log or BlogsWeb-log or Blogs
 Tend to centre around a certain topicTend to centre around a certain topic
 Can have one or more authorCan have one or more author
 Can be public or privateCan be public or private
 Very easy to set upVery easy to set up
 Is a great way to enter the Web 2.0Is a great way to enter the Web 2.0
worldworld

10. An OT blogAn OT blog

11. Wiki: MeansWiki: Means “Fast”“Fast” in Hawaiianin Hawaiian
A wiki is:A wiki is:
 A collaborative software that allows aA collaborative software that allows a
group to collaborategroup to collaborate
• Users add content and edit others’ contentUsers add content and edit others’ content
 Able to be developed, edited andAble to be developed, edited and
modified with no knowledge ofmodified with no knowledge of
programming or HTMLprogramming or HTML
• making it accessible to everyone, not just themaking it accessible to everyone, not just the
tech-savvy!tech-savvy!
 Able to be maintained equally by allAble to be maintained equally by all
usersusers

12. A wiki’s content isA wiki’s content is
generated by its usersgenerated by its users
 The users are responsible for the direction andThe users are responsible for the direction and
content of the wiki web site over time.content of the wiki web site over time.
 Everyone that uses the wiki has the opportunityEveryone that uses the wiki has the opportunity
to contribute to it and/or edit in the way thatto contribute to it and/or edit in the way that
they see fit.they see fit.
 This allows a wiki to change constantly andThis allows a wiki to change constantly and
morph to represent the needs of the users overmorph to represent the needs of the users over
time.time.
 Roll-back capacity in “history” tab can removeRoll-back capacity in “history” tab can remove
accidental loss of data or enable group toaccidental loss of data or enable group to
restore content or return to a previous version.restore content or return to a previous version.
(Bray & Boufford, 2006; Samarawickrema, 2007)

13. A wiki you probably know!A wiki you probably know!

14. Wiki’s in healthcareWiki’s in healthcare
Wikis can be used:Wikis can be used:
 For collaboration on projects andFor collaboration on projects and
researchresearch
 As a continuing professional developmentAs a continuing professional development
tool:tool:
• Connect rural practitioners to city practitionersConnect rural practitioners to city practitioners
• Develop communities of practiceDevelop communities of practice
 As a tool with clients:As a tool with clients:
• For sharing knowledge (encyclopaedia-style wiki)For sharing knowledge (encyclopaedia-style wiki)
• Create resources for ongoing use by clients (eg: homeCreate resources for ongoing use by clients (eg: home
modification wiki)modification wiki)

15. Discussion forumsDiscussion forums

16. Collaborative writingCollaborative writing

17. Personalized home pagePersonalized home page

18. Social NetworkingSocial Networking

19. Learning environmentsLearning environments

20. Client information and opinionClient information and opinion
 Web 2.0 tools are perfect forWeb 2.0 tools are perfect for
obtaining information and opinionsobtaining information and opinions
from clientsfrom clients
• WikisWikis
• BlogsBlogs
• Virtual worldsVirtual worlds
• Discussion forumsDiscussion forums

21. Communities of practiceCommunities of practice
 Web 2.0 tools are perfect for creatingWeb 2.0 tools are perfect for creating
communities of practicecommunities of practice
• BlogsBlogs
• WikisWikis
• Collaborative writingCollaborative writing
• Social bookmarkingSocial bookmarking
• Social networkingSocial networking

22. Information for clientsInformation for clients
 Web 2.0 is perfect for creatingWeb 2.0 is perfect for creating
information for clientsinformation for clients
• BlogsBlogs
• WikisWikis
• Podcasts (aural only)Podcasts (aural only)
• Vid-casts (visual and aural)Vid-casts (visual and aural)
• Communities of practiceCommunities of practice

23. Getting the Net Generation readyGetting the Net Generation ready
for practicefor practice
 Incorporating blogs, wikis, podcasts,Incorporating blogs, wikis, podcasts,
vid-casts, virtual worlds, discussionvid-casts, virtual worlds, discussion
forums, etc in day to day teachingforums, etc in day to day teaching
 Demonstrating the applicability forDemonstrating the applicability for
practicepractice
 Highlighting the risks of Web 2.0Highlighting the risks of Web 2.0
 Demonstrating professional practiceDemonstrating professional practice
in the online worldin the online world
 Researching the students perceptionsResearching the students perceptions
to share with the world!

24. Getting Gen X and BoomersGetting Gen X and Boomers
on boardon board

25. Getting Gen-XGetting Gen-X andand BoomersBoomers onon
boardboard
 Start simpleStart simple
 Get familiar with toolsGet familiar with tools
 Try not to be overwhelmed byTry not to be overwhelmed by
choiceschoices
 Ask yourself some questions… thenAsk yourself some questions… then
make a planmake a plan

26. Stop… Think… Act…Stop… Think… Act…
 What do I do well in my practice?What do I do well in my practice?
 What do I want to improve?What do I want to improve?
 Who do I want to learn from?Who do I want to learn from?
 Who do I want to learn with?Who do I want to learn with?
 Do I share my knowledge?Do I share my knowledge?
 Do I acknowledge others’ knowledge?Do I acknowledge others’ knowledge?
 How can this all be better coordinated?How can this all be better coordinated?
 Am I invested in this?Am I invested in this?
 What support do I need?What support do I need?

27. Web 2.0 ApplicationsWeb 2.0 Applications
ApplicationApplication DescriptionDescription Getting StartedGetting Started
BlogBlog A blog (or weblog) is a website where items areA blog (or weblog) is a website where items are
posted on a regular basis with the most recent postsposted on a regular basis with the most recent posts
at the top. Usually a blog is about a single topic orat the top. Usually a blog is about a single topic or
theme.theme.
Video description:Video description: Understanding BloggingUnderstanding Blogging
Getting started:Getting started: BloggerBlogger
Collaborative writingCollaborative writing Collaborative writing tools facilitate editing andCollaborative writing tools facilitate editing and
reviewing of a text document by multiplereviewing of a text document by multiple
individuals either in real-time or asynchronously.individuals either in real-time or asynchronously.
Video description:Video description: Understanding Google DocsUnderstanding Google Docs
Getting started:Getting started: Google DocsGoogle Docs
PersonalizedPersonalized
homepageshomepages
A personalized homepage lets you assemble all yourA personalized homepage lets you assemble all your
favourite widgets, feeds, social networks, email,favourite widgets, feeds, social networks, email,
videos and blogs on one fully-customizable page.videos and blogs on one fully-customizable page.
Getting started:Getting started: iGoogleiGoogle
PodcastPodcast A podcast is a series of audio or video digital-mediaA podcast is a series of audio or video digital-media
files which is distributed over the Internet byfiles which is distributed over the Internet by
syndicated download (RSS), through Web feeds, tosyndicated download (RSS), through Web feeds, to
portable media players and personal computers.portable media players and personal computers.
Getting started:Getting started: Understanding podcastingUnderstanding podcasting
Finding podcasts of interest:Finding podcasts of interest: PodscopePodscope
Social bookmarkingSocial bookmarking Users save links to web pages that they want toUsers save links to web pages that they want to
remember and/or share. These bookmarks areremember and/or share. These bookmarks are
usually public, but can be saved privately or sharedusually public, but can be saved privately or shared
with specified people or groups.with specified people or groups.
Video description:Video description:
Understanding social bookmarkingUnderstanding social bookmarking
Getting started:Getting started: DeliciousDelicious

28. Web 2.0 ApplicationsWeb 2.0 Applications
ApplicationApplication DescriptionDescription Getting StartedGetting Started
SyndicationSyndication (RSS) feeds(RSS) feeds You can subscribe to syndicated web feeds soYou can subscribe to syndicated web feeds so
that the Internet updates you, you don’t havethat the Internet updates you, you don’t have
to remember to check for updates.to remember to check for updates.
Video description:Video description: Understanding RSS feedsUnderstanding RSS feeds
Social networksSocial networks Online communities of people who shareOnline communities of people who share
interests and activities, or who are interestedinterests and activities, or who are interested
in exploring the interests and activities ofin exploring the interests and activities of
others.others.
Video description: Understanding SocialVideo description: Understanding Social
NetworksNetworks
Getting started: Facebook or Google GroupsGetting started: Facebook or Google Groups
Video sharingVideo sharing Online video clips on almost any topicOnline video clips on almost any topic
imaginable.imaginable.
Finding videos of interestFinding videos of interest: YouTube: YouTube
Multi User VirtualMulti User Virtual
EnvironmentEnvironment
Virtual world where the user is representedVirtual world where the user is represented
by an avatar and can interact with otherby an avatar and can interact with other
avatars in the environment.avatars in the environment.
Video description: Second Life tutorialVideo description: Second Life tutorial
Getting started:Getting started: Croquet Project or Second LifeCroquet Project or Second Life
WikiWiki A wiki is a page or collection of Web pagesA wiki is a page or collection of Web pages
designed to enable anyone who accesses it todesigned to enable anyone who accesses it to
contribute or modify content. The mostcontribute or modify content. The most
famous is Wikipedia.famous is Wikipedia.
Video description:Video description: Understanding wikisUnderstanding wikis
Getting started:Getting started: MediawikiMediawiki
A medical (peer reviewed wiki): Ask Dr WikiA medical (peer reviewed wiki): Ask Dr Wiki
Descriptions adapted from:
Boulos, M. N. K. & Wheeler, S. (2007). The emerging Web 2.0 social software: An enabling suite of sociable technologies in health and health care
education. Health Information and Libraries Journal, 24, 2-23.
Seeman, N. (2008). Web 2.0 and Chronic Illness: New Horizons, New Opportunities [Electronic Version]. Healthcare Quarterly, 6, 104-110. Retrieved May
2008 from www.electronichealthcare.net.
Wikipedia: http://www.wikipedia.org/

29. URL’s for Web2.0 toolsURL’s for Web2.0 tools
Blog creationBlog creation
 Blogger:Blogger:http://www.blogger.com/homehttp://www.blogger.com/home
 Wordpress:Wordpress: http://http://wordpress.orgwordpress.org//
Blog tracking/search:Blog tracking/search:
 Google blog search:Google blog search:
http://blogsearch.google.com/http://blogsearch.google.com/
 Bloglines:Bloglines: http://www.bloglines.com/http://www.bloglines.com/
 Technorati:Technorati: http://technorati.com/http://technorati.com/
Collaborative writingCollaborative writing
 GoogledocsGoogledocs http://docs.google.com/http://docs.google.com/
Online desktops:Online desktops:
 igoogle:igoogle: http://www.google.com/ighttp://www.google.com/ig
Photosharing:Photosharing:
 Flickr:Flickr: http://http://www.flickr.comwww.flickr.com//
 Picasa:Picasa: http://http://picasa.google.compicasa.google.com//
Podcast creation:Podcast creation:
 http://www.how-to-podcast-tutorial.com/http://www.how-to-podcast-tutorial.com/
Podcast search engines:Podcast search engines:
 Yahoo:Yahoo: http://podcasts.yahoo.com/http://podcasts.yahoo.com/
 Podscope:Podscope: http://www.podscope.com/http://www.podscope.com/
RSS (Really Simple Syndication)RSS (Really Simple Syndication)
 http://http://www.youtube.com/watch?vwww.youtube.com/watch?v
=0klgLsSxGsU=0klgLsSxGsU to understand how thisto understand how this
worksworks
Social bookmarking, collaborative tagging andSocial bookmarking, collaborative tagging and
tag cloudstag clouds
 Delicious:Delicious: http://del-http://del-icio.usicio.us//,,
 Citeullike:Citeullike: http://http://www.citeulike.orgwww.citeulike.org//
Social networksSocial networks
 Twitter:Twitter: http://twitter.com/http://twitter.com/
 Facebook:Facebook: http://www.facebook.com/http://www.facebook.com/
 MySpace:MySpace: http://www.myspace.com/http://www.myspace.com/
Video sharingVideo sharing
 YouTube:YouTube: http://http://www.youtube.comwww.youtube.com//
 BBC player:BBC player: http://http://www.bbc.co.uk/iplayerwww.bbc.co.uk/iplayer
//
Virtual worldsVirtual worlds
 Second life:Second life: http://http://secondlife.comsecondlife.com//
Wikis:Wikis:
 Pbwiki:Pbwiki: http://http://pbwiki.com/academic.wikipbwiki.com/academic.wiki,,
 Mediawiki:Mediawiki:
http://www.mediawiki.org/wiki/MediaWikihttp://www.mediawiki.org/wiki/MediaWiki

30. ReferencesReferences
Boulos, M. N. K. & Wheeler, S. (2007). The emerging Web 2.0 socialBoulos, M. N. K. & Wheeler, S. (2007). The emerging Web 2.0 social
software: An enabling suite of sociable technologies in health and healthsoftware: An enabling suite of sociable technologies in health and health
care education.care education. Health Information and Libraries Journal, 24,Health Information and Libraries Journal, 24, 2-23.2-23.
Bray, B., & Boufford, B. (2006).Bray, B., & Boufford, B. (2006). Beyond ‘Eye Candy’: Using Wikis forBeyond ‘Eye Candy’: Using Wikis for
Collaborative Student Presentation Web SitesCollaborative Student Presentation Web Sites. Paper presented at the. Paper presented at the
IMPACT 2006. Retrieved 30 January 2007, fromIMPACT 2006. Retrieved 30 January 2007, from
http://communities.blackboard.com/bbcswebdav/institution/IMPACThttp://communities.blackboard.com/bbcswebdav/institution/IMPACT
%20Conference/7-13-06%209AM/Beyond%20Eye%20Candy_Bray.ppt.%20Conference/7-13-06%209AM/Beyond%20Eye%20Candy_Bray.ppt.
Kift, S. (2003).Kift, S. (2003). From bolting on to embedding: How do we progress theFrom bolting on to embedding: How do we progress the
seamlessness of online and in-class learning environments to enhanceseamlessness of online and in-class learning environments to enhance
student learning outcomes?student learning outcomes? Paper presented at the OLT 2003Paper presented at the OLT 2003
Excellence: making the connections. FromExcellence: making the connections. From
https://olt.qut.edu.au/olt2003/Proceedings/OLT%20Conf%20Proceedings.pdf#phttps://olt.qut.edu.au/olt2003/Proceedings/OLT%20Conf%20Proceedings.pdf#p
..
Potts, H. W. W. (2006). Is E-health progressing faster than E-healthPotts, H. W. W. (2006). Is E-health progressing faster than E-health
researchers? [Electronic Version].researchers? [Electronic Version]. Journal of Medical Internet ResearchJournal of Medical Internet Research,,
88. Retrieved 1 May 2008 from. Retrieved 1 May 2008 from http://www.jmir.org/2006/3/e24/http://www.jmir.org/2006/3/e24/..
Samarawickrema, G. (2007).Samarawickrema, G. (2007). Wikis in Higher Ed.Wikis in Higher Ed. Report. Melbourne:Report. Melbourne:
Deakin University.Deakin University.