The document discusses employee satisfaction and motivation. It defines employee satisfaction as an employee's cognitive and affective evaluation of job components like pay, promotions, tasks, and coworkers. Motivation is described as needs or desires that cause action and have direction, persistence, and intensity. Case studies are presented on hotel and technology companies, highlighting strengths, problems, and steps taken to engage employees. Recommendations include flexibility, recognizing individual differences, treating HR as a valuable asset, and intrinsically motivating employees beyond just money.

1. Employee Satisfaction – An outcome of Motivated Workforce “ If you want one year of Prosperity, grow grain. If you want Ten years of prosperity, grow trees. If you want one hundred years of prosperity, grow people”

3. What Is Motivation? A need or desire that causes a person to act; to have initiative, spirit or be enterprising Direction Persistence Intensity

9. Top Ten Motivators Recognize individuals Take time to meet and listen to staff Involve employees in decisions Provide ownership in their work Give chance to learn new skills Match people to jobs Make goals attainable Individualize rewards Link rewards to performance Don’t ignore money

10. Our recommendation Flexibility Recognize differences HR – Valuable asset Minimum comforts Idle working condition Money not the only factor Intrinsically motivation

12. Thank you Presented by ASHISH SHARMA